Robert Benson (734) 545-35592997 Island Hills Drive RobertTBenson@outlook.com Dexter, MI, 48130 http://www.linkedin.com/in/bobbenson2

Experienced Telecommunications Manager and VOIP/ Implementation /Support Specialist

Telecom Engineering * POS /Telecom Deployment Specialist * Project Manager

Results oriented QSR operations analyst and support professional with over 30 years of experience including telecom management, new unit construction, POS deployment/ implementation and project management for all Domino’s Pizza 500+ company owned locations. Strengths include an ability to reduce overall telecom expense, vendor management, coordination and management of large company wide POS and Telecom deployments, opening new locations and managing all telecom and broadband systems support.Proven ability to: Design, manage, and then complete the successful implementation of all new VOIP services

including PRI, T1, Integrated Voice and Hosted Voice Solutions. Successfully managed deployment and successful install of Hosted Voice to entire school district with 5 sites and over 500 seats.

Previously reduced telecom costs by 40% by reviewing plans, billing and analyzing available technologies. Moved stores to VOIP in order to prevent ongoing service issues with POTS services.

Developed and implemented new store standards for low voltage cabling and POS/Telecom equipment install to reflect changing needs of the company and customer demands.

Designed, managed and implement several multi-million dollar POS installs and network upgrade initiatives to a store group of up to 1000 stores

Have regularly demonstrated ability to work with Store Development and Individual contractors during onsite store surveys to ensure successful POS and telecom installs for new store openings

Researched, developed and cultivated successful vendor relationships with support partners which included maintenance companies, national telecom vendors and POS equipment suppliers.

CORE COMPETENCIES

Hosted Voice Services Project Management Retail POS & Telecom

Equipment Deployment Vendor Management Nortel Phone Systems

Integration and Install

SIP Technologies Broadsoft /Call Center

Integration New Unit Construction Telecommunications Contract Relations and

Negotiation

Ad Tran &Edgemark Session Border Controller Experience

Inventory Management Budget Management Process Improvement Avaya Red Manager

PROFESSIONAL EXPERIENCE

BullsEye Telecom, Southfield, MI 2013- 2015IP Services Implementation Specialist / Professional Services Technician II – Coordinated and project managed the onboarding process for new customers which included the installation of new VOIP and Telecom Services .These services included Integrated Voice , PRI , T1 and Hosted Voice solutions from signature of contract to implementation and install of services as a 1 stop point of contact.

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Proficiencies include experience with Avaya, Nortel, VOIP and Asterisk based phone systems along with proficient working knowledge of Broadsoft, LOKI and Session Border Controller devices and software.

Domino’s Pizza LLC, Ann Arbor, MI 1985 – 2012Analyst – Team USA Telecom and Store Support – Relocated to Domino’s Pizza HQ (2008 – 2012)Successfully managed all levels of computer and telecom technical support for all Domino’s Pizza LLC 750 + corporate stores. Assumed all responsibilities for store telecom and broadband support and managed to 99% store communications uptime during my tenure.

Was directly responsible for all levels of enterprise support for all 750+ corporate stores, Proficiencies include: Avaya and Nortel phone systems installation and support along with communication manager software experience. Developed, implemented and supported in house call center for Domino’s stores utilizing VMWare. CISCO experiencing managing router connectivity at all stores to ensure uptime.

Reduced telecom expense by 40% on 2+ million dollar annual budget across 750 + corporate stores by initiating bill reviews while also utilizing and implementing new technologies and carriers across the system to move stores away from aging POTS services

Developed and implemented a store wireless backup solution that ensured no stores lost broadband connectivity and ensured 100% broadband uptime to allow for continuous credit cards and on line ordering

Worked extensively with store development department during new store builds and remodels to review blueprints, order phone service, coordinate with contractors and install all POS and Telecom/Network equipment. Personally built out several hundred new Domino’s locations.

Developed and managed all vendor relationships needed to successfully support the stores Successfully , designed , planned and managed multiple million dollar POS rollouts to the

Domino’s Pizza store system

Corporate Technical Equipment and Installation Manager – CA Regional Office (2000-2008)Responsibilities included supporting technical equipment issues for ALL Domino’s Pizza corporate stores. This included on call support to all area supervisors, Operation’s Directors and remote office staff as needed.

Completed market place training visits throughout all markets and completed training on POS initiatives while maintaining all store Computer hardware as needed

Was responsible for asset management of all store related hardware Was responsible for all POS installations in all new store builds and relocations

Zone Technical Trainer –West Region – CA Regional Office (1995-2000)Responsibilities were same as above but in this capacity this position supported only the Domino’s Pizza stores in the Western zone of the United States.

Domino’s Pizza LLC– Store General Manager 1988 – 1995Successfully managed multiple Domino’s Pizza corporate locations throughout the Southern California market. Responsibilities included driving YOY sales increases and market share, recruiting/developing exceptional talent, managing teams of up to 50 individuals and exceeding company financial and profitability targets.

Domino’s Pizza LLC– Delivery Driver 1985-1988

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EDUCATION

California State Polytechnic University at PomonaSchool of Hotel/Restaurant Management

1986-1988