robin roberts resume 4
TRANSCRIPT
Professional Summary
Skill Highlights
Work Experience
Robin Roberts409 Lake of the Forest, Bonner Springs KS 66012
Home: [email protected]
Customer service professional with 25 years client interface experience, project management, estimating,inventory, purchasing in the printing industry. Resourceful, responsible and versatile with excellenttime management skills.
Strong organizational skillsActive listening skillsSeasoned in conflict resolutionSharp problem solverCourteous demeanorTeam player
Training and developmentCustomer service skillsCreative problem solvingQuick learnerClient-focusedEnergetic work attitude
January 2011 to October 2014MassageMassage TherapistBonner Springs, KSSelf employed massage therapist within a chiropractors office. Continued education and specialized inmedical and sports massage.
April 2010 to November 2010Creative PrintingSalesMerriam, KSSales for a digital and sheetfed printer.
September 2006 to April 2010RR DonnelleySales Support/Customer Service Rep.Lenexa, KSWorked in the sale's office handling day to day needs. Account representative for 2 large accountsincluding Sprint & YRC Worldwide. All of their printing and fulfillment needs for retail signage,mailers, forms and labels. Also handling all office needs including mailing and supporting the vicepresident of sales.
April 2002 to September 2006The PeanutOwnerShawnee, KSOwner of The Peanut Bar & Grill. Provided onsite training. Conducted analysis to address cost ofproduct, which led to positive outcome. Increased sales by 17% over two-year period.
August 2000 to November 2002SprintPrinting BuyerLeawood, KSWorked with the PrePaid Calling Cards for numerous companies such as Discover Card and State FarmInsurance. Managed inventory, cost analysis, artwork, legal and client support. Managed programs forInsurance Agents to order their business cards online with prepaid minutes on the back of their cards.Traveled and handled client relations along with the sale's person.
April 1996 to August 1998QuebecorCustomer Service/Account Management
Education and Training
Kansas City, MOHandled direct mail printing projects, bindery, bulk mailing.
August 1993 to April 1996BantaCustomer Service/Account ManagementLiberty, MOManaged accounts for several publications. Pulled ads, client relations, full web printing, sheetfedprinting, bindery and mailing.
1990Pittsburg State UniversityBachelor of Arts: Commercial Graphics/Printing ManagementPittsburg, KS, United States of AmericaMinor in Marketing and Photography
2011Wellspring, School of Allied HealthLMT: Massage TherapyLawrence, KS, USA