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Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation

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Page 1: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

Robotic Process Automation (RPA)A Business Overview

August 2019

Brian Fultz

Peak Innovation

Page 2: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

2

Agenda

Robotic Process Automation (RPA): Accelerating Digital Transformation01

02

03

04

Customers Love RPA

The UiPath Enterprise RPA Platform

Brian’s Bottom Line

Page 3: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

3

Are You Keeping Up With DigitalTransformation?

3

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4

You Face Pressure From Many Sources

New technologies

Growth

Customer expectations

Cost pressure

Technology and

process optimization

Outsourcing

Market saturation

Compliance

and regulation

Page 5: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

5

Yet Your Core Priorities Stay the Same

Increase revenue

& lower costs

Improve customer

satisfaction

Increase employee

engagement

Reduce compliance

risk

Page 6: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

6

Where would

data centers

be without

Where would the

business world

be without

Where would

software

be without

Where would

Salesforce

be without

Where would

Uber

be without

Where would

Amazon

be without

Mainframe PC GUI CloudMobileInternet

Previous Eras of Technological Disruption

Page 7: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

Automation is the

Next Disruption

of Work

“Coming over the horizon is a new

wave of opportunity related to the

use of robotics, machine learning,

and AI. Companies that deploy

automation technologies can realize

substantial performance gains and

take the lead in their industries,

even as their efforts contribute

to economy-level increases

in productivity.”

McKinsey Global Institute

2017

7

Page 8: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

8

How Will Automation Impact Your

Business?

of organizations say that automation kickstarts digital transformation*93%

*The Economist “Advance of Automation” Survey available at automationfirst.economist.com

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9

'Automation First' Companies Will Win Their Markets

Th

rivin

gS

tru

gg

lin

g

Internet

First

Mobile

First

Cloud

First

Automation

First

Automation

adopter

Automation

avoider

of organizations say that automation kickstarts digital transformation

Page 10: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

10

Connect to

system APIs

Move files

and folders

Open emails

and attachments

Make calculations

Log in to any application

Extract content from

documents, PDFs, emails

and forms

Read and write

to databases

Scrape data

from the web

What Can Software Robots Do?

Here are some of the tasks that can be easily handed over to the Robots

Look at That Robot Go!

Page 11: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

11

Anything That Can Be Automated, Will Be

Finance Supply Chain IT HR Customer Services

• Process-to-pay

• Order-to-cash

• Record-to-report

• Inventory management

• Demand & supply

• Planning

• Invoice & contract

management

• Server & app

monitoring

• Routine

maintenance &

monitoring

• Payroll

• Onboarding &

offboarding

• Benefits

administration

• Address change

• Password reset

• Payments

• Scheduling

appointments

• Order modifications

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A Deep Dive in Finance and Accounting for Enterprise RPA

• Automating complex journal entries

• Performing and documenting

account reconciliations

• Calculating and applying allocations

• Maintaining fixed-asset accounts

• Entering non-EDI invoices

• Performing 2- and/or 3-way

invoice matches

• Processing expense-approval requests

• Completing audits (eg. Duplicate

supplier payments)

• Generate and validating invoices

• Applying cash to outstanding balances

Analyzing and processing disputes

• Creating reports (eg. Accounts receivable

aging, credit holds)

Accounting Accounts Payable Accounts Receivable

• Building standard management reports

Consolidating and validating budget and

forecast inputs

• Gathering and cleaning data for analysts

• Flagging time-sheet errors and omissions

• Auditing reported hours against schedule

• Calculating deductions

• Harmonizing data across multiple

time-keeping systems

• Preparing external-reporting templates

• Conducting transaction audits of

high-risk areas

• Preparing wire-transfer requests

Financial Planning and Analysis Payroll Other

Page 13: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

CustomersLove RPA

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14

91% of surveyed

organizations are using

automation technologies

73% are 'very' or

'entirely' satisfied with the

returns from automation to

date

For 84% of companies,

automation is a C-level

executive's responsibility

Automation Now a C-Level Priority

The Economist “Advance of Automation” Survey available at automationfirst.economist.com

Page 15: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

15

“We’ve gone from people not even

having heard of RPA to it being one of

the most talked-about things in our

planning meetings.”

State Auto Insurance

15

The Automation First Era | Section 4: The Automation First Maturity Model

Page 16: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

16

Banking, Financial Services,and Insurance

Telecom, Media, and Entertainment

Retail and Consumer Goods

Industrial and High-Tech

Energy

Health Care and Life Sciences

Services

Federal / Public Sector

Page 17: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

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Australia’s Largest Mutual Bank Experiences Improved Customer Engagement

ENTERPRISE RPA STORIES – BACK OFFICE

6Months to ROI

ZeroErrors reduced

to 0%

12XFaster processing

time

Improved customer service, governance

and compliance.

Daily direct debit review and

risk management

Implementation

Time:

2 months

Processes Automated

Manual effort reduction

95% 98%of effort automated

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Global Technology Company Simplifies HR On-boarding

ENTERPRISE RPA STORIES – BACK OFFICE

Implementation

Time:

Within 2 months

Processes Automated6Months to ROI

1%Errors reduced

to 0%

7XFaster processing

time

Manual effort reduction

100% 100%of effort automated

HR Onboarding of new hires.

More detailed compliance and non-repudiation

audit logs.

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French Investment Bank Streamlines International Payments

ENTERPRISE RPA STORIES – BACK OFFICE

11Months to ROI

90%Processing time

reduction

ZeroErrors reduced

to 0%

Implementation

Time:

Within 4 weeks

Processes Automated

Gain in employee’s

capacity for higher

value work

20%100%of effort automated

Sub-process of the bank’s payment system;

makes international payments on behalf

of client

More detailed compliance and non-repudiation

audit logs.

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Retail Bank Bolsters Its Fraud Prevention Capabilities

ENTERPRISE RPA STORIES – BACK OFFICE

Implementation

Time:

2 months

Processes Automated5Months to ROI

ZeroErrors reduced

to 0%

12XFaster processing

time

of Analyst review

time freed for higher

value work

50%of effort automated

95%

Retail Fraud Prevention, a subset of the

Credit Underwriting process

More detailed compliance and non-repudiation

audit logs.

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Automation Ambition at a Global FMCG Company

ENTERPRISE RPA STORIES – BACK OFFICE

Implementation

Time:

7 months

Processes Automated10Months to ROI

ZeroErrors reduced

to 0%

60%Less cycle time Daily closing positions, a process within

Portfolio Management Systems

Man/hours freed for

higher value work

160K85%of effort automated

Higher accuracy in maintenance prediction

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Nielsen Embraces RPA at Scale to Drive Digital Transformation

ENTERPRISE RPA STORIES – BACK OFFICE

12Months to ROI

150+

Certified RPA

champions

Unattended back-office functions in

finance, HR, IT, and customer support

Processes Automated123RPA projects in

40+ countries

Implementation

Time:

Within 5 months

100%of effort automated Man/hours freed for

higher value work

230K

Improvement of SLAs and more detailed compliance.

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UiPath Helps AXA Save £140,000 in Six Short Months

ENTERPRISE RPA STORIES – BACK OFFICE

Improved employee experience

Processes Automated

Motor trade policy renewals process

5xTime savings

£140KCost Savings

Robots in 6 months Man/hours freed for

higher value work

13 18KMonths to ROI

6

Page 24: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

The UiPath Enterprise RPA Platform

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Loved by Users, Valued by Business, Trusted by IT

Manage Run

Design

UiPath Studio

UiPath RobotsUiPath Orchestrator

25

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UiPath Studio

Powerful, user-friendly IDE, to visually design your automation

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UiPath Robots

Attended Robot Unattended Robot

Attended, In Tandem

Human on computer with Robot process in background

Examples:

HR Robot works with onboarding team to provision a new employee

No Robots Hybrid

Attended process uses human’s computer to kick off unattended background process

Examples:

Service Rep turns on Robot to delete customer data from multiple databases as part of a GDPR "right to forget" request

Examples:

Brainstorm with your team

Fully Unattended

100% automation

Examples:

Robot processesinvoices

Robot loads data into a system like SAP

100% human

Run your automations from a desktop, data center, or the cloud

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UiPath OrchestratorSecurely control, manage, and monitor your global digital workforce with multiple deployment options available

On-

PremisesPrivate

CloudPublic

CloudUiPath

Cloud

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UiPath achieves the

highest and furthestoverall position for its

ability to execute and

completeness of vision

A Leader in the July 2019 Gartner Magic Quadrant for Robotic Process Automation Software

UiPath believes this signals a tipping point

for automation market growth and adoption

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated

in the context of the entire document. The Gartner document is available upon request from UiPath. Gartner

does not endorse any vendor, product or service depicted in its research publications, and does not advise

technology users to select only those vendors with the highest ratings or other designation. Gartner

research publications consist of the opinions of Gartner's research organization and should not be

construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this

research, including any warranties of merchantability or fitness for a particular purpose.

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Brian’s Bottom Line

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3131

The Automation First Era | Section 4: The Automation First Maturity Model

• Robotic Process Automation (RPA) is now a

mainstream solution for redeploying human assets

• 1 Bot offsets 2.5 – 3 FTE’s on average*

• Simple breakeven typically < 12 months

• ROI’s ranging from 30% to 2,000%+

• No upgrades, conversions, or replacements to existing

IT applications required

• Working solutions in 4 to 8 weeks

* Forrester study of 100 UiPath clients, August 2018

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3232

The Automation First Era | Section 4: The Automation First Maturity Model

Use the “Rule of 5’s” for early process selection criteria

• 5 or fewer decisions made

• 5 or fewer applications accessed

• 500 or fewer clicks

Page 33: Robotic Process Automation (RPA)... · 2019-09-04 · Robotic Process Automation (RPA) A Business Overview August 2019 Brian Fultz Peak Innovation. 2 Agenda Robotic Process Automation

Thank You