robotics and its officers · meaning no complex system integration or process redesign work...

www.solugrowth.com

Robotics and its impact on business

and compliance officers

© 2019 SoluGrowth Pty Ltd. All rights reserved.


Agenda

About Kgosi Molefe

What is RPA

Levers for Automation

Use cases solved

AI Customer Trends

Q&A

SoluGrowth Pty Ltd © 2019

About Kgosi Molefe

Kgosi Molefe Head of IT and Digital

Kgosi Molefe is an IT Professional with over 11 years IT professional experience working across various industries such as health,

public sector, finance, petrochemical, defence and products in managing, consulting and the implementation of several IT projects.

He has led service integration's, technical and support consultants for application development and infrastructure services as well

fulfilled a senior role as the Head of IT Infrastructure, Head of Digital and Robotics for multinational organisations.

He is experienced in implementing solutions that are Service orientated to deliver the best business and integrated customer

solutions. This includes SAP,IT Infrastructure, Application development, IT operating model framework, governance and automation

architecture.

Kgosi is technical skilled in management consulting ,IT governance, Project Management and IT operation and service management

best practice Kgosi is a a certified Automation Architect in Artificial intelligence, Robotics Process Automation and Intelligent

automation platforms.

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3

What is RPA


5

RPA lets organizations automate current tasks as if a real person was doing them across applications and systems. It interacts with individual systems in the same way as a human user, meaning no complex system integration or process redesign work required.

Robotic Process Automation (RPA) Defined

RPA allows: • Deployment of virtual workers to execute rule-based information processes, improving accuracy and

efficiency; it dramatically improves cycle time and increased productivity in transaction processing.

• Improved functional capabilities and time savings for any company that uses labor on a large scale for general knowledge process work, where people are performing high-volume, highly transactional process functions.

• Elevation of the nature of work by removing people from dull, repetitive tasks.

• Separation of scalability from human resources, enabling management of short-term demand without extra recruiting or training.


Some typical misunderstandings - dispelling the myths…

Virtual, not physical robotsWorks together with, not fully replaces humans

Is not only for high-volume operations

Increases possibilities of performing value added work

Not a large IT systems integration project; it can be small and nimble

Can self-fund in as little as three months

Jobs paying <£30k/year, are five times as likely to be replaced as £100k roles

5x

(Telegraph, 2014)

Industrial robot costs are up to 80% less than human labour

80%

(Financial Times, 2014)

Expect 35% of jobs will be automated in the next 10-20 years

35%

(Oxford University study, 2014)

5m Australian jobs at risk from advancing technology in the next 10-20 years

5m(Radio Australia, 2014)


7RPA Benefits

RPA can produce tangible results at speed for Finance.

Average handling time reduction of 40%, with a 24/7 resilient operation. Better scalability by decoupling of business volume from workforce sizeStreamline inefficient and undocumented processes

Rapid deployment with payback on investment in 3 - 6 months whenimplemented at scale

Processing costs reduction of up to 80%. Seasonal demand can be met at a

fraction of an FTE cost

Greater visibility and complete auditability of transactions, leading to better control over end-to -end process

Benefits

Auditability

Cost

Quality

Satisfaction

Productivity

Implementation

Higher staff satisfaction from eradication of monotonous manual effort and

increased focus on higher value work

Improved consistency of quality, as human error is eliminated

Reduction in risk & increased controlsDissemination of leading practices

AI Customer Trends


AI - Customer conversations & trends we see ….

Intuitiveness

Adapt & PersonalizeVia Learning

Self Service to EmpowerConsumers

Always On Assistant for Services

STP removing ManualInterventions

Efficient & Fast Servicing / Optimization

CustomerCentricity &360° Offerings

Re-usable Intelligence

Scale-Up easily vis-à-vis humans

Consistent resultsby learning

Decision Support

IOT

Automation

AR / VR

Legacy Enablement

Virtual Assistants

App Economy

Lever for Risk and Compliance Process Automation


Self Automation▪ Automating workflows within

the existing applications

Robotics Process Automation▪ Automating tasks that are manually

done or outside the system

▪ Integrating systems that don’t talk to each other and need manual intervention for data flow

Enhanced Use Experience▪ Simplifying the UI screens for various

personas for accomplishing tasks faster

▪ Enabling intuitive self service capabilities for key personas

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1 2

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Workflow Automation▪ Automating workflows across the existing applications

▪ Automating approval workflows which might cause delay due the approver not being online

AI/ML▪ Leverage historical information and existing data

sources to build AI & Machine learning algorithms to automate some of the tasks that are logic driven for decision making purposes

Technology Levers enabling Process Automation


.

Digital Process Automation

Speech/Text Interaction

Sentiment Detection

Image/Video AnalyticsComplex Pattern

Detection

AI for Enterprise

Entity Extraction

Captivating Customer Experience

Empower & Enable the

Legacy

Intelligent Automation

Outcomes DeliveredAI Levers

Natural Language | Machine Learning | Computer Vision | Virtual Agent AI Technologies

It’s all about Outcome

Use Cases and Problems Solved by 4IR Ecosystem


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BOT Farm Ecosystem for Insurance

(RPA) (OCR) (M/L & NLP) (AI) (BPM)

Relationship Management

Agency/Broker Management

Pre-underwriting

Data Intake

Submission Mgmt.

Quoting

Underwriting & Actuarial

Billing

Policy Administration `Endorsements/ Cancellation / Reinstatement

Service Requests

Client Communication

FNOL

Claims Processing

Claims Settlement

Orchestrator BotChat Bot Intel Bot Scanner Bot Worker Bot Sa

les

&

Dis

trib

uti

on

New

Bu

sin

ess/

Un

der

wri

tin

g

Polic

y

Serv

icin

gC

laim

sLeverage

Low high


BOT Farm Ecosystem for Commercial Lending

Sales Pipeline

Credit Risk & assessment

Credit approval

Relationship Mgmt.

Loan Terms & Conditions

Loan Processing

Agreement mgmt.

Fund services

Syndication

Loan Trading

Compliance

Portfolio Mgmt.

Payments / Invoicing

Collection

Loan closing

Level of FitmentLow high

Fro

nt

Des

kO

per

atio

ns

Acc

ou

nti

ng

&

Go

vern

ance

Part

ner

s

(RPA) (OCR) (M/L & NLP) (AI) (BPM)

Orchestrator BotChat Bot Intel Bot Scanner Bot Worker Bot


Interesting problem solved using AI/RPA

Financial Crime Due Diligence

AI bot to automate FinCrime Enhanced Due Diligence report generation using NLP based risk scoring

Improved turn around time & reducing risks of exposure to fraud & regulatory violations

AI bot injecting intelligence into Augmented Reality for guided plant operations

Trade Finance Transformation Guided Maintenance

Alexa help Sales Leaders retrieve and update sales information using natural and intuitive speech conversation

Speech as Nex Gen UI Cognitive Claims

TAT ReductionProductivity Productivity Worker Safety

Entity Extraction & Intelligent Tagging

Save time & effort by intelligently extracting entities & metadata from unstructured digital content

Leverages NLP, Image Processing, Assistants to improve Customer Experience & reduce Cost of claims by improving operational efficiency

TAT Reduction ProductivityProductivity User Adoption

www.solugrowth.com

T: +27 (0)87 352 9100E: [email protected]

82 Grayston Drive, Sandton, 2031, Gauteng, South Africa


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robotics and its officers · meaning no complex system integration or process redesign work...

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