robots in my contact list: using social media platforms for human-robot
TRANSCRIPT
Robots in my Contact List:
Using Social Media Platforms for Human-Robot
Interaction in Domestic Environment
Xiaoning Ma, Xin Yang, Shengdong Zhao,
Chi-Wing Fu, Ziquan Lan, Yiming Pu
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Background
Domestic robots
•Increasing popularity
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Married
Divorced
Separated
Widowed
Never
Married
Women 29.83 hrs 27.80 hrs 21.17 hrs
Men 17.67 hrs 21.53 hrs 17.83 hrs
Background
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CHI 2009
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Magic Cards
Problems and Challenges?
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• Problem• A system to manage domestic robots remotely
• Challenges
• Handle interaction across varying context and scenarios of use
• Easy to learn-and-use system for ordinary home users
• Extensible system
Question: how to design HRI interfaces for such scenarios?
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• Approach 1: build new interfaces• Potential problems
• users have to learn something new
• has not been extensively tested
• Advantages
• specific design for optimized performance
• Approach 2: leveraging existing popular interfaces
• Potential advantages
• familiar
• extensively tested
• less development and maintenance efforts
• Potential problems
• might not be optimized
Social Media Platforms are
Widely Popular
• Short message service (SMS) – 3.4 billion unique users up till 2010
• Instant messenger (IM) – 1 billion users up till 2009
• Facebook – 500 million users up till 2010
• Shared calendar – 176 million Gmail users up till 2010
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How to solve the problem here?
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Human
Different social media platforms
Robots
SMS
MSN
Calendar…
Human
• Extending interaction further to
domestic robots through social
media platforms
• Familiar platforms
• Widely available
• Multiple complementary
platforms for flexibility
Video Demo9
•General architecture
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System Conceptual Design
User Study 1: Usability Experiment
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• Goals (to find out…)• General feeling
• How intuitive and natural ….?
• How do different tools complement with each other?
• Strengths and Weaknesses [Users feel …]
• Any emotional attachment feeling?
• Approach• Participants
• 12 participants, 2.5 hours
• 25 SGD
• Procedure• Usability test
• Controlled user study
• Questionnaires
• Semi-structured interview
Environment
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Simulated home environment Ceiling camera X 2
Central Server + Tracking system server
Mobile server
Results
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•General feeling•“exciting”, “eyes-opening”
•“very cool to be able to communicate with robots anytime, anywhere with their cell phones”
•“especially entertaining to see robots having their own IM account and Facebook page”
•safety and privacy concerns – “”embarrassing to see robots update/send information on my
wall”
Results
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•General feeling•“exciting”, “eyes-opening”
•“very cool to be able to communicate with robots anytime, anywhere with their cell phones”
•“especially entertaining to see robots having their own IM account and Facebook page”
•safety and privacy concerns – “”embarrassing to see robots update/send information on my
wall”
•How intuitive and natural…•Complete tasks within 2 minutes
•SMS and IM are the easiest to use – correlation effect with prior experience
Strengths and weaknesses of each interface
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Results
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•Emotional attachment and human-likeness level• Interaction method
• Interface design
• Responsiveness
User Study 2: Field Study
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• Participants• 2 participants
• 3 days each person
• 100 SGD
• Environment• a 3m x 5m bedroom in an apartment
• Procedure• Day 1: Carry out specified tasks remotely
• Day 2: Free style
• Interview
Results
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• Prior experience overweighs the complementary ability of
different platforms• Participant 1: 50% SMS + 50% Facebook
• Participant 2: 100% MSN
• More life-like features and more platforms are expected
Conclusion
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• Key findings
• Extending existing social media platforms has potential
• Complementary tools for supporting different scenarios
• Enhanced user perception of robots’ social intelligence
• Future work• Long term longitude study for home deployment
Q & A
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For more information
• http://hci.comp.nus.edu.sg
• http://www.shengdongzhao.com/shen-publications/