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Personal Details

Name Rochelle Kilgariff

Nationality / Country of Residence Australia

Contact details Mobile +44 7700021632

Skype rochellesfr Email rochellekilgariff@gmail.com

Rochelle Kilgariff

Career Profile

· Experienced, dynamic professional offering comprehensive hands-on experience in brand disciplines, Sales, Marketing, Public Relations, Operations and Meetings and Project Management.

· Widely traveled and extensive knowledge of, and experience with, international business practices and protocols.

· Keen ability to capitalize on sales opportunities & industry trends, maximize revenues and keen ability to scout and attract talent and engage team members towards productivity.

· Proven ability to connect with people and develop and maintain favorable relationships with peers, subordinates, customers, owners, government officials and local community.

· Detail in follow-up and a strong advocate of “relationship-building-sales” in Brand Sales, Marketing & Operations efforts.

· 15 years as resort General Manager & 5 star resort operations . · Controlling, all day to day comprehensive operations finance and projects. · Number 47 on the 2010 Power List of influential hotel and tourism professionals in the

Middle East voted by Middle East Hotelier. · Winner of 2009 Worlds Leading New Resort – World Travel Awards and 2010 Awards

for Middle East Leading Beach Resort and Oman’s Leading Resort. · Resort Budget controls and daily operations management. · Global Sales & Marketing Exposure. Main Markets UK , German, Scandinavian ,

Australia and Singapore. Attending ATF, ITB and WTM · Experience in Human Relations Labor Laws and Asian Business Practices. Covering

all Host relations, host evaluation and employee performance appraisals, development reviews and executive mentoring.

· Proven ability to direct, motivate and deal with diverse employees at many levels · Developed business plans for revenue growth and service excellence in all resort

operations. · Implement standard operation procedures to facilitate industry excellence. · Able to develop and enforce budget controls, adapt at crisis management,

troubleshooting and problem solving. · Pre-opening set up . · Comprehensive World travel with majority experience is Asia cultures and business

practices. Broad views of cultures, markets and business due to extensive international dealings in negotiations.

· Having natural interpersonal and communication abilities, I have acquired a solid reputation as an effective business partner and operator.

· Strong Financial management with accountability for financial performance including forecasting, revenue objectives and operations controls.

· 12 years Australian Travel Industry experience · High level of competency in Internet and communication products with computers

and relevant software products. I.e. Microsoft Office – Word, Excel, Publisher, Outlook, PowerPoint.

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Four page feature in Bold representing Six Senses .Bold is about companies who stand out from the crowd and do things their way. Inspiring case studies that show that brand building is about re-thinking customer experience and redefining customer relationships

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Employment Experience

International Traveler Overlanddiaries.com May 2013 to present

Self funded Overland indépendant travel thru Europe, Middle East , India , China , Central Asia . An amazing year of adventure all documented on www.overlanddiaries.com.

General Manager Karma Kandara Resort Bali May 2012 to May 2014

A dynamic sales and marketing company that operates hotels . Karma Kandara is the flag ship of the Karma Royal Group . Based on a time share philosophy this iconic property has been awarded several times for its innovative concept and services. A 54 private pool villa based on all three and four bedroom inventory . Private villa management of two Beach Cliff private residences currently valued at 8 million USD and 6 million USD . Iconic beach club Karma Beach Bali and Di Mare Restaurant where over 50% of F&B revenues are outside guests. Complex operation of owners and strata title management of villa assets under a full 5 star operation.

Starmas Sentosa Mandiri Hospitality Group VP Business Development April 2011 to April 2012

Development of a start up operations and set up of new hospitality division. Initiating Key negotiation on new projects and business development.

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Six Senses Hideaway Zighy Bay – Oman April 08 to 30 Sept 2010 General Manager

Open first Middle East Six Senses Resort with 82 private pool villas. Including a Private Reserve at 15,000 USD rack rate.

Average rate first year of operation over 600 USD with 55% occupancy. 350 budgeted Team

• Close working relationship with owners ( construction company and UAE Sheikh ) • Implementation of all Best Practices and Standards to achieve guest comments

and company bench mark of over 90%. • Successful S&M initiatives resulting in profitable business mix .

Awards & Recognition Winner : World Travel Awards 2010 (Dubai) – Middle East’s Leading Luxury Beach Resort Winner : World Travel Awards 2010 (Dubai) – Oman’s Leading Resort

Winner : World Travel Awards 2009 (London) – World’s Leading New Resort Finalist : Luxury Travel Advisor Awards of Excellence 2009 (Las Vegas, USA) - Best Luxury Hotel/Resort in the Middle East Wine Spectator Award (USA) – Sense on the Edge - 2009 Arabia Corporate Social Responsibility Award – Middle East Runner Up – October 2009 Virtuoso – Best of Best Awards – Most Innovative Guest Experience Award 2009 Best Environmental Hotel – Gold Award – Best of Best MENA Travel Awards 2009 Best Fine Dining Restaurant “Sense on the Edge” – Silver Award – Best of Best MENA Travel Awards 2009 AHIC Development Awards 2009 – Finalist – Best New Hotel in Middle East ‘Best Spa Design’ Award - Travel + Leisure USA 2009 Grand Award for Enchanting Resorts 2009 : Special Mention’ & ‘Best Spa Award’ - Andrew Harper’s Hideaway Report 2009 Estidama Sustainability Award First Place - Abu Dhabi Urban Planning Council 2008 Condé Nast Traveler Hot List Hotels 2008 - Condé Nast Traveler USA ‘Number One in Amazing Arrival Experiences’ - Travel + Leisure 2008

General Manager Soneva Fushi- Maldives 15 April 06 – April 08

Award winning flag ship of Six Senses. Beyond stars recognition. 65 Villas

Condé Nast Traveller The Gold List 2007 Best Facilities – Soneva Fushi & Six Senses Spa, Maldives Tatler Spa Awards - UK World's Top Spas for Pampering – Six Senses Spa at Soneva Fushi, Maldives Virtuoso Best of the Best Hotel Awards – Most Environmentally Frienndly - Soneva Fushi & Six Senses Spa. Maldives SmartTravel Best in Travel Poll 2007 -18th Place Best Leisure Hotels & Resorts, Asia: Soneva Fushi & Six Senses Spa, Maldives PATA Gold Award 2007 - Environmental Education Programme: Soneva Nature Trip - Soneva Fushi & Six Senses Spa, Maldives

General Manager Chaba Cabana Beach Resort & Spa 10 Mar 01 – March 2006

Opening – 80 villa beach front 4 star resort in Koh Samui Thailand

Director of Product Asia Creative Holidays Pty Ltd SYDNEY Oct 99 - Sep 00

Direct negotiation of 6 Asian Countries & 300 Hotel /Resort contracts with a total of 45,000 Passengers, 47 Million AUD Revenue.

Product Manager Asia Creative Holidays Pty Ltd SYDNEY 1996- Oct 99

Regional Sales Account Manager Creative Holidays Pty Ltd SYDNEY Feb 96 – Jun 96

Sale Executive Creative Holidays Pty Ltd PERTH May 1992 – Feb 1996

Senior Reservations Consultant Creative Holidays Pty Ltd

PERTH Sep 89 –May 92 Retail Travel Agent Scandi Travel (A division of Creative Tours) PERTH Oct 88 – Sep 89

Education and Courses

· Cornell General Managers’ Program July 2007 Singapore · CHIVA SOM – Spa Operations Management Oct 2003 · Executive lifestyle management Program

Warren Birmingham Unlimited Potential · Time and stress management Effective Negotiation workshop

Sheppard Consulting Group · Individual Excellence

Warren Birmingham Unlimited Potential · Creative Selling – Profitable Partnerships

The Peak Consultancy Pty Ltd · Selling skills

Department of Technical and Further Education –Perth · Forging the Future

John Petherick The Peak Consultancy Pty Ltd · The Customer is Always Right

Gerry Gannon -Broadcaster Communications Consultant AFTA Travel College

· Achieving the Competitive edge ( Managing Change, communication team building, Public speaking & presentations) Alan Strudwich “It’s Time”

· Profit through Partnership · The Elements of an on-going business relationship

Hayward & Associates Pty Ltd · Train the Trainer Alan Strudwich “Its Time” · Negotiating with Suppliers

Richard Conant International Conference Services

Associations & Committee memberships

· SKAL Koh Samui 2003-6 Secretary & Director · Koh Samui Sailing Regatta 2002-06 Organising Committee

www.samuiregatta.com Functions and Events Manager · Thai Hotels Association (Samui) Statistics Manager

Director of Board · Young Australian Federation of Travel Agents New South Wales

Vice President, Treasurer 96

· Young AFTA Western Australia Vice President, Secretary93-95 · Member of Variety Club of Western Australia (Children’s Charity) 93-95

Education

Connell University GM Program July 2007

Diploma in Travel & Tourism Credit Pass 87.7% The Travel Training Centre 1988

Certificate of Secondary Education Chruchlands Senior High School 1997 Successful completion of Tertiary Entrance Exam

Scarborough Primary School Perth Western Australia Awarded City of Sterling Citizenship Award on Graduation

REFERENCES On request.

Please don’t hesitate to let me know if you need any other details.