RONALD L. ROBINSON, JR.1710 Linden Park Place • Bowie, Maryland 20721 • 240-507-9229 • ronald.robinson55@yahoo.com

Professional ObjectiveHighly professional individual with a Top Secret Clearance leveraging educational and relevant employment experience in the field of physical, electronic, and IT security.

Qualifications Profile Policies and Procedures: Proactively seeks methods to improve operating practices and processes. Solid

experience documenting operations & management processes. Served as resource of choice for new hire mentoring and training.

Electronic and Facilities Security: Solid grounding in electronic surveillance and physical security controls, including personnel and vehicle inspection. History of sound judgment and discretion in decision-making.

Education & TrainingAttended Clark Atlanta University, Atlanta, GA, August 2007 – June 2009

Diploma earned in 2007, Charles Herbert Flowers High School

Security+ Certification – May 2013

HBSS Certification - March 2016

BMC Remedy ITSM 7.6 | 8.0 | 8.1 – March 2016

DameWare Mini Remote Control 7.5 – March 2016

Bomgar Remote Tool – Sept 2015

Active Directory Users and Computers – March 2016

Identifying & Safeguarding Personally Identifiable Information (PII) Course – Feb 2016

Cyber Awareness Challenge Course – Feb 2016

Work ExperienceLinTech Global, Incorporated Naval Medical Research Center March 2015 – Present Silver Spring, MD

Help Desk Lead TechnicianPrimary face for IT for 500 government, contractor and Navy personnel under the NMRC command. Managed most processes relating to day-to-day help desks tasks including

Image new thin clients, laptops and desktops Perform hardware installments and replacements (hard drives, RAM) Perform Data recovery Troubleshoot software Setup local and network printers Perform account creations, unlocks and activation Provide in house desk side support VPN installation and troubleshooting Contact for Client vendor support( Dell, Xerox)

Apex SystemsJoint Base Anacostia-Bolling Air Force Base March 2014 – July 2015Washington, DC

Service Desk Analyst/Accounts Management

RONALD L. ROBINSON, JR.1710 Linden Park Place • Bowie, Maryland 20721 • 240-507-9229 • ronald.robinson55@yahoo.com

Respond to client support requests via BMC Remedy 8.1 while providing phone support to the clients at Joint Base Anacostia-Bolling Air Force Base. Assist users with the installation, configuration and on-going usability of computer workstations, peripheral equipment, and software applications. Work with client vendor support contracts to resolve technical problems with computer workstation and software applications. Work with multiple computer platforms, including servers, in a network environment. Ensured computers communicate with file servers, email servers, and application servers. Maintained desktop hardware and upgraded software applications.

Provided technical, networking and training support to users of the company’s personal computer either via telephone or remote connection.

Performed hardware diagnostics and coordinated repairs

Configured and diagnosed operating systems, applications and software programs.

Developed database reports. Provided technical support for personal computers, BlackBerries and other IT assets.

Created, modified, deleted, disabled, enabled and unlocked DoD accounts utilizing Active Directory Users and Computers, as well as the DRA Application (Directory & Resource Administrator).

Created shared folders and mapped users to the appropriate drives and security groups.

Utilized DEPO (Defense Enterprise Provisioning Online) to create, and delete DoD users DEE emails.

A&D Security Consultants, IncorporatedSouthView Aparments & Homes June 2013 – June 2014Oxon Hill, Maryland

Security Operations’ Officer (Armed)Assist in maintaining the safety and security of building staff and tenants. Perform roving patrols in concurrence with post orders. Log and report all security incidents and issues observing the chain of command.

Generated detailed reports of all incidents and occurrences during patrols of various DoH facilities.

Performed sporadic, hourly roving checks.

Contributed to modification of operational practices that ensured smooth operation transitions between night and day shifts.

Jenkins Security Consultants, IncorporatedDefense Intelligence Agency April 2011 – September 2013Bethesda, Maryland

Cleared American GuardEstablished strategically placed access points along the perimeter in coordination with the US government site security manager (S.S.M.). As a C.A.G. with Jenkins Security Consultants, I was responsible for the following access control measures command.

Responsible for challenging all unidentified personnel accessing sensitive areas, including inspecting all items, boxes, crates, vehicles and preventing the introduction of unauthorized material on the site or in secure storage areas, while ensuring only authorized and appropriately identified personnel are granted access.  

Utilized closed-circuit television and various intrusion detection systems for perimeter surveillance as well as conducting physical checks along assigned patrol routes.

Selected to maintain records of issuance for all equipment such as firearms, ammunition, handcuffs and keys, Manadnock batons, 2 way radios and master keys.

ReferencesReferences will be furnished upon request.