rooted in africa. inspired by the world
TRANSCRIPT
ROOTED IN AFRICA. INSPIRED BY THE WORLD.
HOW TO DO BUSINESS WITH SAA
SAA GROUP PROCUREMENT SUPPLIER INFORMATION 2016/17 [Excluding Mango]
PREAMBLE
WELCOME ON BOARD
ROOTED IN AFRICA, INSPIRED BY THE WORLD
South African Airways (SAA) is a multi-award winning airline
based in Johannesburg, South Africa.
SAA was founded on 1 February 1934. Over the past 82 years,
we worked hard as an airline to overcome historical challenges
and move with the times.
Today, we are a proud member
of the Star Alliance group; the largest
Alliance in world.
THE NATION’S PRIDE South Africa’s national airline and the official airline of Bafana-Bafana,
South Africa’s national soccer team. We provide our customers with great choices of travel In the domestic market and regional space.
The airline pride is that it is South Africa’s most on-time* airline.
SAA have recently been voted ‘Best Business Class product in Africa’ in the
regional Category for the fifth time.
REACHING OUT South African Airways flies to 27 carefully selected destination in Africa …including Abidjan, Accra, Blantyre, Dakar, Dar es Salaam, Douala, Harare, Kinshasa, Lagos, Libreville, Lilongwe, Livingstone, Luanda, Lusaka, Maputo, Mauritius, Nairobi, Ndola, Pointe Noire, Victoria Falls, Windhoek and our
newly opened route Abuja. We also offer daily flights from Johannesburg to following international destinations: London (Heathrow), Frankfurt, Munich, Perth, Hong Kong, New York,
Washington and Sao Paulo. SAA operates almost 600 flights per week between Johannesburg and Cape Town,
Durban, East London and Port Elizabeth. We also code-share flights with Mango airlines between Lanseria, Cape Town and Durban.
SAA Technical (SAAT) is a subsidiary of SAA. The sole provider of aircraft
maintenance to SAA, and supplies line maintenance to over 25 other domestic, regional and international airlines. Major maintenance is supplied to four other ongoing customers.
The other subsidiary is AirChefs, the catering arm of SAA, it provides catering services
to SAA and a number of airlines.
Contents 1. INTRODUCTION
2. SAA PROCUREMENT TRANSFORMATION MISSION
3. SMME DATABASE REGISTRATION
4. PROCUREMENT PROCEDURES: RFQ & RFP PROCESS
5. ENTERPRISE AND SUPPLIER DEVELOPMENT SUPPORT
6. SAA CORPORATE PROCURED COMMODITIES
7. SAAT PROCURED COMMODITIES
8. AIRCHEFS PROCURED COMMODITIES
9. CONTACT DETAILS
ANNEXURE A
- SAA CORPORATE PROCUREMENT PLAN 2016/17
- SAAT CORPORATE PROCUREMENT PLAN 2016/17
- AIRCHEFS PROCUREMENT PLAN 2016/17
1. INTRODUCTION
In support of South Africa’s National Developmental Goals, South African
Airways (SAA) has been encouraging Small Medium Micro Enterprises (SMMEs)
that are 51% and above Black Owned, Black Women Owned, Disabled Owned,
Military Veterans Owned and Youth Owned businesses to do business with SAA.
• Last year SAA hosted a series of Supplier Engagement Summits around the
country’s major towns/ cities with the objective to promote South African
government developmental goals of creating an enabling environment for
previously marginalised groups. This year SAA shall continue engaging
SMMEs to do business with SAA through various platforms.
• The key purpose of this document is to give an overview of SAA’s
procurement process, share some of the products procuring, even though
we are finalising the Enterprise & Supplier Development Programme the
document will also highlight common mistakes done by bidders and share
the SAA annual procurement plan for 2016/17 financial year.
2. SAA PROCUREMENT TRANSFORMATION MISSION
To lead and accelerate transformation in the South
African aviation industry and focus on the inclusive
opportunities for black owned, women owned, disabled
owned, Military Veterans owned and youth owned
businesses;
Development and implementation of a sustainable,
environmentally friendly procurement.
3. SMME DATABASE REGISTRATION
Compliant Small Medium Micro Enterprises (SMMEs) that are interested in doing
business with SAA can register their businesses on the SAA SMME (EMEs & QSEs)
database.
o EME = Exempt Micro Enterprise is a business whose annual turnover is < R10m,
i.t.o the new B-BBEE Codes of Good Practice.
o QSE = Qualified Small Enterprise is a business whose annual turnover is
>R10m<R50m, i.t.o the new B-BBEE Codes.
The SMME database registration forms can be downloaded from the SAA website
http://www.flysaa.com/za/en/footerlinks/aboutUs/saa-tenders.html (on the tender
section). SAA promotes doing business with SMMEs by utilising the SMME database
for operational purchasing (RFQ’s).
SMMEs should also register on the National Treasury Central Supplier Database
(CSD). To access the CSD website for self-registration click on the link:
www.csd.gov.za and complete the online registration process. There after
registering, kindly please submit the CSD Registration Summary Report to SAA by
email to the following addresses: [email protected] and
4. PROCUREMENT PROCEDURES: RFQ & RFP PROCESS
SAA operates a centralised procurement function for both Operational and strategic procurements on the following basis:
• Any procurement of goods and services to the value of R500k (All Taxes inclusive) is to follow a three quote Request For Quote (RFQ) system;
• Any procurement of goods and services to the value exceeding R500k (All Taxes inclusive) follows the open tender process, confinement or sole source approach, depending on the nature of the request.
• For RFQs enquiries email [email protected]
4.3 Most common mistakes by potential suppliers / bidders
• Do not address the functional scoring items in the proposal – prospective suppliers should be able to score themselves in the outline of their submission and determine their own scoring
• Documentation requested as proof - not always provided with proposal such as certificates, proof of experience, CV’s etc.
• Provide outdated or no Tax and B-BBEE certificates. No business can be conducted without having a valid Tax clearance certificate. No scoring for an outdated B-BBEE or if the B-BBEE certificate is not provided.
• Bidders do not adhere to the closing date and time, specifically the closing time. Proposals will not be accepted or evaluated after the closing time.
• When stating that all prices submitted must be firm, and further stated that “Firm” prices are deemed to be fixed prices, which are only subject to the following statutory changes, namely VAT, and validity of RFQ to be 60 days or RFP/RFB to be valid for 120 days, suppliers do request price escalations soon after an award, which will not be acceptable. Make sure of your pricing structures prior to bidding.
5. ENTERPRISE AND SUPPLIER
DEVELOPMENT (“ESD”) SUPPORT • Enterprise and Supplier Development (“ESD”) means monetary and
non-monetary contributions carried out to beneficiaries, with the
objective of contributing to the development, sustainability and
financial and operational independence of those beneficiaries.
• Exempted Micro-Enterprises or Qualifying Small Enterprises which are
51% Black Owned or 30% Black Women Owned, Disabled Owned,
Military Veteran Owned are priority to the transformation of the SAA
procurement.
• SAA and DTI have signed a memorandum of understanding on the
development of key products the airline is procuring by enrolling the
qualifying awarded suppliers and projects on the Black Industrialists
Programme to support industry transformation and local production.
Ideally Enterprise and Supplier Development (ESD) budget is the 3% Nett Profit
after Tax (NPAT) of the company. Although SAA has not recorded NPAT, ESD
remains a priority as explained hereunder:
SAA utilises its supplier database as one of the vehicles to achieve the development
objectives.
SAA provides engagement sessions and exposure to SMMEs through hosting Supplier
Summits, at this sessions commodity managers engage with prospective suppliers on
procurement process, common mistakes by SMMEs when tendering and showcase
some of the products they procure to keep the airline operational.
SAA provides training/ workshops to suppliers on tender- procurement process and
tips on how to submit acceptable tender documents.
Where feasible and viable, SAA is setting out to unbundle its big contracts to allow and
increase participation of SMMEs, encouraging its Large Enterprise and Qualifying Small
Enterprises (QSEs) to subcontract with SMMEs.
The key element of supporting SMMEs is that the airline pays small business suppliers
within fifteen days of receiving required mandatory documentation.
SAA provides rent free space for SMMEs that secured a tenders with
SAA and whose services are required onsite (for example, office space
and storage facilities)
SAA is currently finalising the development of its ESD programme.
This proposed programme has been developed taking into cognisance
SAA’s loss making situation.
- The collaborative initiative will include but not limited to development
finance institutions and business development agencies. The latter
would conduct business diagnosis and render business support
services, in certain instances.
- It is envisaged that this network of partners would be carefully grown
over time to address the evolving execution requirements of SAA’s SD
programme and in line with the airline’s implementation capabilities.
- The programme will be advertised on the SAA website.
6. SAA CORPORATE PROCURED
COMMODITIES - CORPORATE & PROFESSIONAL SERVICES
- IN-FLIGHT SERVICES
- ENERGY& FLEET
- HOSPITALITY AND MEDIA
- GROUND HANDLING SERVICES
- SECURITY
- FACILITIES
- IT SERVICES
- FLEET & AIRCRAFT ACQUISITION
NAME OF COMMODITY: CORPORATE & PROFESSIONAL SERVICES
Commodity Manager: Silas Matsaudza
Brief List of goods and services
The commodity group is
responsible for the sourcing of
suppliers/service providers to
satisfy SAA’s professional and
corporate requirements, such as
training services, legal services,
consulting services, external
audit, and recruitment related
services, routine and ad hoc
corporate requirements such as
office and pre-printed stationary,
uniforms, archiving and courier
services. Listed below are some
of the requirements that falls
under Corporate & Professional
Services Commodity Group.
• Legal services
• Training services
• Banking services
• Recruitment & executive search
• Crime line-Anonymous calls
• Archiving services
• Courier services
• Consulting services
• Employment wellbeing
• Printing solutions
• Office stationary
• Pre-printed stationary
• FDC, Cabin and ground staff uniform
• Printing paper
COMMODITY NAME: IN-FLIGHT SERVICES
Commodity Manager: Bozena Kowalski
Brief List of goods
The commodity group is
responsible for the
sourcing of
suppliers/service
providers to satisfy SAA’s
passenger
needs/experience on-
board the aircraft.
Comfort items (eg. Linen, Amenity Kits,
Headsets, etc.)
Tray set-up items (eg. Crockery, Glassware,
Cutlery, etc.)
Beverages
- a.(Non-alcoholic i.e. juices, soft drinks, coffee,
tea, etc.)
- b. (Alcoholic i.e. Beer, Wines, etc.)
Consumables (Sugar, Salt & Pepper, nuts, etc).
Disposable Paper Products.
Disposable Plastic Products.
Plastic rotable products.
Galley Equipment & Maintenance.
Magazines and newspapers.
Stainless Steel Products.
In-flight Entertainment (On-board videos)
COMMODITY NAME: FLEET & AIRCRAFT ACQUISITION
Commodity Manager: Bertus Steyn
Brief List of goods or services:
Aircraft Leasing (Cargo and
passenger)
Aircraft- Wet leases, Dry lease, Charter
Services, Aircraft Inspection Services at
Factories, e.t.c
Fleet Services
• Fuel ( Diesel, Petrol and Polyfuel)
• Cargo Trucking (i.e. Sprinter and
National)
• Vehicle purchases
• Vehicle Maintenance
• Vehicle Hire / Lease
• Freight Services
• Forklifts
• Chauffeur services
• Cargo consumables including nets,
pallets and ULD’s
Flight Operations Services Flight Navigation Systems (i.e. charts,
software etc)
Simulator (Lease and service)
Baggage Handling Services
Baggage Repairs Services
COMMODITY NAME: HOSPITALITY AND MEDIA
Commodity Manager: Bozena Kowalski
Brief List of goods and services
The Hospitality and Media Commodity
Group is responsible for the following
services:
Hospitality: responsible for sourcing of SAA
Cabin and Flight Deck Crew hotel
accommodation and Crew transport at all
applicable to SAA destinations: i.e.
International, Regional and Domestic
locations.
Social Media Agency
(international location)
Digital Marketing Agency
(international location)
Advertising Agency (international
location)
Media Planning and Buying
Corporate Clothing and
Promotional Items
Transport provision for delayed
flights
Crew and Staff transport at JNB,
Durban and CPT
Production and Publishing of the
Inflight Magazine - ‘Sawubona’
Corporate Exhibitions
Sourcing of Hotel Accommodation,
for SAA Crew for Domestic
Market: Johannesburg, Port
Elizabeth, Cape Town, and
Durban.
Whereas the Media part of the above
mentioned portfolio entails the following:
sourcing of the following
services/products, to satisfy SAA’s
Marketing and Group Corporate Affairs
Departments needs/requirements: e.g.
Corporate Clothing and Branded
Promotional Items, Brand Design, Media
Planning and Buying, Advertising,
Production and Publishing of Inflight
Magazine, Global advertising and Media
Monitoring, etc.
COMMODITY NAME: ENERGY
Commodity Manager: Thami Sogwazile
Brief List of services
Energy - To ensure the security of supply
and delivery of Jet Fuel at all SAA and SAA
affiliate locations.
Jet Fuel
COMMODITY NAME: GROUND HANDLING SERVICES
Commodity Manager: Thami Sogwazile
Brief List of services
The commodity group is responsible for the
sourcing of suppliers/service providers to
render Ground Handling requirements to
SAA Aircraft’s at each destination served by
the Airline, like Johannesburg, Cape Town,
Durban, Port Elizabeth and East London.
Ground Handling is a regulated service and
the Handler should be an
accredited/licensed service provider as
appointed by the Airports Authority. Ground
Handling services are prescribed by IATA –
and covered under the IATA Airports
Handling Manual (AHM) 810 of January
2013 - Listed below are some of the
requirements that falls under Ground
Handling Services Commodity Group.
Management Functions
Passenger services
Ramp services
Load Control and Flight
Operations
Cargo and Mail Warehouse
Services
Support Services
Security
COMMODITY NAME: SECURITY SERVICES
Commodity Manager: Thami Sogwazile
Brief List of services
The Security part of the aforesaid
Commodity portfolio is responsible for the
sourcing of suppliers/service providers to
satisfy SAA’s Aviation and General security
services, including any other security related
services which arise aim to enhance security
services for SAA’s operations.
Aviation and General security tenders are
confined to ACSA accredited companies. The
remainder of the tenders in this Commodity
are open to the general public.
CCTV
Aviation Security
Physical Security
X-Ray machines
Boom Gates
TPU (Tactical Patrol Unit)
COMMODITY NAME: FACILITIES
Commodity Manager: Thami Sogwazile
Brief List of services
South African Airways Facilities
Management mission is to design, develop,
implement, extend the life expectancy of
Facilities & Assets and improve the delivery
of Facility Services for SAA within agreed
time, cost, business and quality
requirements.
Project Management
o Internal renovations and
furniture
o Design and drawing
management
Engineering and Maintenance
o Engineering projects
o Electrical and Mechanical
maintenance
o HVAC maintenance
o Civil and General building
maintenance
o Energy management
Soft and work place services
o Cleaning
o Landscaping and gardening
o Catering
o Boardroom management
o Parking
o Office moves
Compliance and Call Centre
COMMODITY NAME: IT SERVICES
Commodity Manager: Mzolisi Rungqu
Brief List of services
IT Commodity entails sourcing of IT
solutions and services. Some of the
solutions are used for operations
which are common to many corporate
environments and some are aviation
specific.
SAP Projects
o SAP Procure to Pay optimisation
o SAP Business Warehousing re-
implementation
o SAP Performance Management
implementation
o SAP Mobility
IT Hardware
o SAN Storage
o Servers
o Desktops
o Laptops
o Mobile Devices (Tablets, Smart Phones)
o Switches
o Routers
IT Software
o Aviation specific software
o Software vendors
IT Servers
o Software developers
o Network specialist
o Desktop services
o Telephony specialist
o Servers specialist
7. SAAT PROCURED COMMODITIES
Aircraft Exteriors
Aircraft Interiors
COMMODITY NAME: Aircraft : Exteriors
Commodity Manager: Belinda Rothquel
Brief List of Services and Goods:
The aircraft exterior commodity group is
responsible for sourcing of suppliers/service
providers to satisfy the technical operational
requirements of SAAT related to the exterior
of the aircraft, which include requirements as
regulated by the Federal Aviation
Administration (FAA), European Aviation
Safety Agency (EASA) and South African Civil
Aviation Authority (SACAA). Some of the
goods and services sourced are Aviation
specific, while some are common to
corporate environments.
Engine Repairs and Overhaul
services
Engine Leases
APU Leases
Power Plant procurement
support services
Wheel and Brakes service
providers
Aircraft Tyres
Aircraft Paint
Aircraft cockpit windows
Tooling, Equipment and
Training
General:
Biological monitoring services
Customs tariff audit
OEM licences
Disposal of Redundant Assets
Disposal of surplus material
Facility upgrades
COMMODITY NAME: Aircraft : Interiors
Commodity Manager: Mmapitso Khoetha
Brief List of Services and Goods:
The aircraft interior commodity
group is responsible for sourcing of
suppliers/service providers to
satisfy the technical operational
requirements of SAAT related to the
interior of the aircraft, which include
requirements as regulated by the
Federal Aviation Administration
(FAA), European Aviation Safety
Agency (EASA) and South African
Civil Aviation Authority (SACAA).
Some of the goods and services
sourced are Aviation specific, while
some are common to corporate
environments.
Landing Gear Repair and Overhaul
services
Avionics
Standard Hardware
Sealants
Igniters
Aircraft Lubricants and Greases
Aircraft metals
Tooling and Equipment
Inflight Entertainment
General:
Liquid waste absorbent
Rags
Tooling
Natural Gas
NDT Services
COMMODITY NAME: Aircraft : Interiors
Commodity Manager: Ouma Bingwa
Brief List of Services and Goods:
The aircraft interior commodity group is
responsible for sourcing of
suppliers/service providers to satisfy
the technical operational requirements
of SAAT related to the interior of the
aircraft, which include requirements as
regulated by the Federal Aviation
Administration (FAA), European Aviation
Safety Agency (EASA) and South African
Civil Aviation Authority (SACAA). Some
of the goods and services sourced are
Aviation specific, while some are
common to corporate environments.
Component Repair and Overhaul
services
APU Repair and Overhaul services
BFE (Buyer Furnish Equipment) for
new Aircraft
Aircraft Tapes
Aircraft Batteries
Tooling and Equipment
General:
Gas cylinders and Bulk gas
Waste disposal
Logistics support
Safety shoes
Plastics
Atec support
8.AIRCHEFS PROCURED COMMODITIES
Food and Non food
COMMODITY NAME: Catering
Commodity Manager: Zainab Sadulla
Brief List of services
At Air Chefs, we are fanatical about food.
We have been in the food industry since
1986 and have firmly established
ourselves as a market leader in the
Southern Africa airline catering industry.
Working from our Central Production
Units in Johannesburg, Cape Town and
Durban, our enthusiastic and meticulous
team is capable of producing over 30 000
mouthwatering meals every day. We offer
a versatile catering service, from
providing in-flight meals to our airline
clients, to supplying staff restaurant
meals to our corporate clients, ready-
made meals for contract caterers and a
multitude of other food
service offerings.
Refrigeration maintenance,
services and repairs
Building maintenance
Fleet maintenance & Fleet hiring
Cleaning services
Electrical maintenance services
Kitchen equipment maintenance
and repairs
Gardening services
Freight forwarding services
Supply of packaging equipment
Supply of office stationery
Supply of staff clinic services
Supply of car tracking services
Provision of security services
Container hiring
Provision of waste removal
services
Provision of microbiological
services
COMMODITY NAME: Catering
Commodity Manager: Zainab Sadulla
List of services
Supply of pre-printed cards, labels &
stickers
Red meat products & Poultry products
Seafood products
Frozen vegetables
Frozen fruits & Dairy products
Bakery products & Desserts products
Cold beverages & Hot beverages
Assorted dry goods / groceries & ssorted
dry snacks
Savoury dry biscuits
Prepared meals
Whole fruits & vegetables
Cut fruits & vegetables
Freshly squeezed juices
Fresh eggs & Liquid eggs
Wet ice & Dry ice
Gas
Sauces & Spices
Pasta
Olives and olive oil
South African
Airways (SAA)
Corporate
Nico Mookeletsi
Supplier Development
011 978 6530
Reinette Slabbert
Vendor Master
011 978 3753
Silas Matsaudza
Corporate & Professional Services
011 978 1629
Bozena Kowalski
Inflight Services
011 978 3995
Thami Sogwazile
Energy & Ground Handling Services,
Security Services, Facilities
011 978 6831
Bertus Steyn
Fleet & Aircraft Acquisition
011 978 3525
Mzolisi Rungqu
IT Services
011 978 3264
South African
Airways
Technical
(SAAT)
Princess Tshabalala
Supplier Development
011 978 6354
Belinda Rothquel
Aircraft Exteriors
011 978 6354
Mmapitso Khoetha
Aircraft Interior
011 978 9262
Ouma Viwe Bingwa
Aircraft Interior
011 978 5774
9. SAA GROUP CONTACTS
Air Chefs Portia Ngema
Vendor Master
011 978 1754
Zainab Sadulla
Food & Non Food
011 978 3336
ANNEXURE A
- SAA CORPORATE PROCUREMENT PLAN 2016/17
- SAAT CORPORATE PROCUREMENT PLAN 2016/17
- AIRCHEFS PROCUREMENT PLAN 2016/17
FOR MORE INFORMATION ON SAA PLEASE CALL US
OR VISIT OUR WEBSITE, WWW.FLYSAA.COM
SOUTH AFRICAN AIRWAYS
Airways Park, Jones Road
O.R. Tambo International Airport
1627, South Africa
Phone: +27 11 978 1111/5873
THANK YOU