royal mail re direction

8/3/2019 Royal Mail Re Direction

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The following prices apply to both redirections in the UK and addresses overseas.

Remember, the cost of redirecting private mail is calculated per surname, not per person, and for business mail itis calculated per trading name.

The price for EU overseas redirections includes VAT at the standard rate.

Length ofRedirection

Personalcustomers(per surname)

Businesscustomers

Overseas address(Airmail)

Non-EU EU

12 month 40.85* 81.72* 135.00** 150.00**

6 months 27.20* 54.45* 90.00** 100.00**3 months 17.62* 27.20* 59.00** 65.00**

1 month 8.00* 16.21* 27.00** 30.00***These prices are exempt from VAT**These prices include VAT at 20%

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10/22

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Home > Delivery > Inbound mail > Redirections >

Overview

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FAQs

How to buy

What is the Home Redirections service?

How long does the service last?

Want to know more about applying?

Can I redirect mail from anywhere?

Can I set up a Redirection from abroad?

Are there any types of mail that can't be redirected?

Will my redirected mail arrive late?

How do I change my redirection details?

What happens when my redirection runs out?

How do I cancel?

What happens to my mail if I cancel?

What if I move again while you're still redirecting my mail?

How do I set up a Redirection?

How long does it take to set up?How long does it last?
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What happens if something goes wrong?

Data protection law and recent changes in the postal market.

What is the Home Redirections service?

When you move home, whether temporarily or permanently, our Home

Redirections service will forward mail from your old address to your new

one.Back to top

How long does the service last?

You can choose to redirect your mail for anything from one month to

two years.

Back to top

Want to know more about applying?

Find out where and how you can apply.

If you have a question about Home Redirections that hasn't been

answered here, please select a contact telephone number or send yourquestion by email.

Back to top

Can I redirect mail from anywhere?

We can redirect your mail from most UK addresses to any other UK or

overseas* addresses, including British Forces and PO Box addresses.

*Redirections to European Union destinations (excluding the UK) are

subject to VAT at the standard rate.

We can only redirect mail from an address you've actually lived at.

Redirecting mail without proper authority is a criminal offence.European Countries (excluding the UK) which are members of the

European Union are:

Austria Germany Netherlands

Belgium Greece Poland

Bulgaria Hungary Portugal

Cyprus Ireland (Republic of) Romania

Czech Republic Italy Slovakia

Denmark Latvia Slovenia

Estonia Lithuania Spain

Finland Luxembourg Sweden

France Malta

We do not redirect mail from a multiple occupancy residences e.g.

hotels, guesthouses, nursing homes, colleges or similar accommodation.

To redirect mail from a business address please use our 'MovingBusiness?' application form available from any Post Office.
http://www.royalmail.com/link/rm/content1?catId=5000004&mediaId=600046http://www.royalmail.com/link/rm/customerservice1?catId=400144&mediaId=75100716http://www.royalmail.com/link/rm/content1?catId=500185&mediaId=3100065http://www.royalmail.com/link/rm/content1?catId=5000004&mediaId=600046http://www.royalmail.com/link/rm/customerservice1?catId=400144&mediaId=75100716http://www.royalmail.com/link/rm/content1?catId=500185&mediaId=3100065


12/22

Back to top

Can I set up a Redirection from abroad?

Yes. Just call +44 1752 387 116 for more details.

Back to top

Are there any types of mail that can't be redirected?

We cannot set up a redirection service from overseas to UK addresses.

We may be required by law not to redirect social security and other

benefits mail. We can also be required by law to pass on your

redirection details to the Benefit Agency or Local Authority.

We can't redirect business mail if you apply for a home redirection.

Special Delivery and Recorded Signed For items cannot be redirected

abroad.

We also can't redirect items delivered by other delivery services,

including Parcelforce Worldwide and courier companies.

We reserve the right to pass on your Redirection details to selected

organisations to help prevent fraud and money laundering.

International Mail - Any item bigger than Letter format over 25mm

thickness & over 100g that clearly contains goods cannot be redirected

abroad.

Any Letter format items or Large Letter format items obviously

containing printed-paper up to 25mm thickness & 100g can be

redirected abroad.

Back to top

Will my redirected mail arrive late?

Yes, usually one day later than normal post however redirected items

are treated as first class.

Back to top

How do I change my redirection details?

To make a simple change like a spelling correction, call our CustomerService Centre on 0845 7740 740 (or +44 1752 387 116 if calling from

abroad) and we'll make the change straight away.

For other changes, please write to your local Redirection Centre - their

address will be on any letters you've been sent about your redirection. If

you can't find it, please call the number above.

If your redirection has started and you want to change the forwarding

address, you'll need to reapply.

Back to topWhat happens when my redirection runs out?


13/22

We'll write to you two to four weeks before it runs out to let you know.

Then you can either renew online or through the post using the Freepost

envelope we'll send, or you can do it over the phone and pay by credit

or debit card.

We're sorry, but currently you cannot renew your redirection at the PostOffice.

Back to top

How do I cancel?

You can cancel at any time. But we can't refund any payment if the

service has already started. You'll need to write to your Redirection

Centre - their address is on any letters you will have received about

your redirection.

Back to top

What happens to my mail if I cancel?

At the end of the agreed period, we'll deliver mail to where it'saddressed. So if it's your old address, that's where it'll go.

Back to top

What if I move again while you're still redirecting my mail?

You can either:

Cancel your first 'A to B' redirection and set up new 'B to C' and 'A to C'

redirections. You'll need to pay for two new redirections, and we won't

be able to refund your initial payment. But mail from address 'A' will still

reach you just one day later.

Or

Keep your original 'A to B' redirection and add a 'B to C' one. You'll onlyhave to pay for one additional Redirection, but your mail from address

'A' will take a bit longer to reach you as it's being routed via 'B'.

Back to top

How do I set up a Redirection?

All you need to do is fill in a redirection form, available from your local

Post Office.You can pay by cash or cheque (with a guarantee card).

And you'll also need two forms of original ID:

one of each from the list on your application form

dated within the last six months (for bills, statements etc.)

ID for each different surname at the same addressNext, just pop it in the post along with your payments and ID - using the

Freepost envelope provided. We accept joint cheques and ID, as long as

both surnames are shown clearly.

Don't forget:

If everyone on the form has the same surname, we only need to see ID

from the main applicant

Everyone who wants their mail redirected must sign the aplication form

Children under 16 need their forms signed by their parent or guardian

Make copies of all your ID before sending the originals to us. We'll return

the originals to you in ten working daysWe'll write to confirm when your redirection will start
http://www.royalmail.com/link/content2?catId=2600001&mediaId=1400049http://www.royalmail.com/link/content2?catId=2600001&mediaId=1400049


14/22

Back to top

How long does it take to set up?

Normally five working days from receipt of your application, as long as

we receive your fully completed form, along with your ID and payment.

We won't accept applications without valid ID for each surname.

Back to topHow long does it last?

You can have your mail redirected to a temporary or permanent new

address for up to two years.

Back to top

What happens if something goes wrong?

You may be entitled to a goodwill payment if something goes wrong but

you need to make your complaint within one month of the incident.

Back to top

Data protection law and recent changes in the postal market.

How data protection law and recent changes in the postal market haveaffected the Redirection service. Find out more.

Back to top

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15/22

Royal Mail Group

Parcelforce Worldwide

Post Office

Royal Mail Group Ltd 2011. All rights reserved

How can we help?

Contact us to find the answerTop of Form

Ask Sarah, your online assistant

Having trouble finding answers? Ask Sarah a question below and your answer will appear ina new window.

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personal f orm-9d862cc04f asksarah_form

Bottom of Form

We'd like you to be able to get in touch with each area of Royal Mail, quickly and

easily, so we've listed all the numbers or email addresses you'll need below.

However, before you call, why not see if the Frequently Asked Questions on our

Customer Services and Business Customer Services homepages can help you?

Follow us on Twitter (opens in a new window)

Send Royal Mail Customer Services an email

Parcelforce Customer Services (opens in a new window)

Post Office Customer Services (opens in a new window)
http://www.royalmailgroup.com/http://www.parcelforce.com/portal/pw/homehttp://www.postoffice.co.uk/portal/po/homehttp://www.royalmail.com/portal/rm/customerservice2?catId=400144&mediaId=69800720http://www2.royalmail.com/customer-service/business-customershttp://twitter.com/royalmailhttp://www.royalmail.com/portal/rm/content2?catId=400144&mediaId=3100065http://www.royalmail.com/portal/pw/jump2?catId=26300677&mediaId=26100672http://www.royalmail.com/portal/po/jump1?catId=20000195&mediaId=20000202http://www.twitter.com/royalmailhttp://www.postoffice.co.uk/portal/po/homehttp://www.parcelforce.com/portal/pw/homehttp://www.royalmailgroup.com/http://www.royalmailgroup.com/http://www.parcelforce.com/portal/pw/homehttp://www.postoffice.co.uk/portal/po/homehttp://www.royalmail.com/portal/rm/customerservice2?catId=400144&mediaId=69800720http://www2.royalmail.com/customer-service/business-customershttp://twitter.com/royalmailhttp://www.royalmail.com/portal/rm/content2?catId=400144&mediaId=3100065http://www.royalmail.com/portal/pw/jump2?catId=26300677&mediaId=26100672http://www.royalmail.com/portal/po/jump1?catId=20000195&mediaId=20000202


16/22

What would you like to contact us about?

Service Phone number Opening hours Information

General Personal

enquiries

Within UK - 08457 740

740

Textfone 08456 000

606

8am - 6pm,

Monday to Friday.

8am - 1pm on

Saturdays

Call this number tocontact a Customer

Service advisor

Business

Enquiries

Within UK - 08457 950

950

Textfone 08456 000

606

8am - 6pm,

Monday to Friday

Call this number to

contact our Business

Service Centre.

Postcode enquiries

Weekday

peak times0906 302 1222

8am - 5pm,

Monday to Friday

Call this number to find

a Postcode. Calls cost

50p per minute, to a

maximium of 5

Off peak 08457 111 222

5pm - 7pm,

Monday to Friday

9am - 5.30pm on

Saturday

Call this number to find

a Postcode outside

normal office hours.

Calls charged at the

local rate

Textphone 08456 000 606

8am - 6pm,

Monday to Friday.

8am - 12pm on

Saturday

Telephone number for

the hard of hearing

Service Phone Number Opening Hours Information

SmartStamp 0845 600 1334 8am - 6pm,Monday to Friday

This number is for

technical enquiries and

account/refund

enquiries for

SmartStamp

Online

Postage0845 611 3425

8am - 6pm,

Monday to Friday

This number is for

general enquiries,

technical enquiries and

refund enquiries for

Online Postage


17/22

Servic

e

Phone

numberOpening hours Information

Online shop - For Business use and bulk orders for stamps

Onlin

e

shop

08457 782 677Overseas -

+44 131 316

7482

8am - 6pm, Monday to Friday

Online shop - For Stamp Collectors or small orders for stamps

Onlin

e

shop

08457 641 641

Overseas +44

131 316 7483

8.30am - 5pm, Monday to Friday

Service Phone Number OpeningHours

Information

Redirection

s online

From within UK - 08457 740

740

International callers - +44

1752 387 116

8am - 6pm,

Monday to

Friday.

8am - 1pm

on Saturdays

Call this number to

contact a Customer

Service advisor

Query

about ourwebsite

From within UK - 08456 060

406

International - +441226782503

8am - 6pm,

Monday toFriday

Call this number with

questions about our

website and how to useit.

Service

Phone

Numbe

r

Information

Recruitm

ent

0845 600

1801

This is an online application process only. Please do not

attempt to call any of the numbers above as the advisors

will not be able to assist you. Support is available throughthe website to enable you to apply for vacancies.

For Parcelforce Worldwide employment queries please visit the jobs section of their websiteat www.parcelforce.com/jobs

For Post Office Ltd employment queries please visit the jobs section of their website atwww.postoffice.co.uk/jobs.

For queries relating to our Intellectual Property and to get permission to use the Royal Mailbrand and logo please visit www.royalmail.com/ip
http://www.parcelforce.com/jobshttp://www.postoffice.co.uk/jobshttp://www.royalmail.com/iphttp://www.parcelforce.com/jobshttp://www.postoffice.co.uk/jobshttp://www.royalmail.com/ip


18/22

Booking an appointment to enrol your biometric information

Enrolling your biometric information - postal applications

This page explains how you can book an appointment to enrol your fingerprints and facial image (known as

'biometric information') at one of our public enquiry offices or biometric enrolment centres, if you have sent

us an application by post to extend your stay or settle in the UK.You can book an appointment using our online booking service or by phone.

You do not need to enrol your biometric information unless we have sent you a biometric notification

lettertelling you that you must do so. For more information and other options for enrolment, see the

Enrolling your biometric information page.

Before you start, we advise you to read all the information provided on this website about your type of

immigration application, and the relevant guidance notes.

You should only book 1 appointment, for the date and time that you need. If you cannot attend the

appointment that you have booked, you should phone 0870 606 7766 to cancel the appointment and book

a new appointment.

You should not book a family appointment for a group of unrelated people. Family appointments are only

for people who are applying as a family unit under 1 application. Groups of students or employees making

separate applications must not book a family appointment, even if they are living at the same address.

They must book separate individual appointments. If a group of unrelated people book and attend a family

appointment, they will be told to re-book their appointments separately.

Online booking

Online booking is a fast, simple and convenient way of securing an appointment, allowing you to book

when it suits you.

The online booking service can be used by individuals and by family groups of up to 10 people who are

applying together. You can securely:

search for an appointment based on date, time, location and application type;

request and confirm an appointment slot;

receive a request confirmation; and

view and print your appointment booking after it has been confirmed.

You can find a link to the online booking website on the right side of this page.

Before you can book an appointment, you will need to register to use the service. You will then be sent

login details, which will allow you to return to the website and book your appointment.

Requirements for online booking

You can book your appointment online if:

you have a valid email address;

there are not more than 10 people in your family group (including yourself) who require an appointment;

and

you have a case reference identification number, provided to you in your biometric notification letter from

the UK Border Agency.

Booking by phone

Our phone booking service is the only way to book an appointment for large family groups of 11 people or

more who are applying together. It is also available to any customer who prefers to make an appointment

by phone.
http://www.ukba.homeoffice.gov.uk/contact/enrol-biometric/http://www.ukba.homeoffice.gov.uk/contact/enrol-biometric/http://www.ukba.homeoffice.gov.uk/contact/enrol-biometric/http://www.ukba.homeoffice.gov.uk/contact/enrol-biometric/http://www.ukba.homeoffice.gov.uk/contact/enrol-biometric/


19/22

To book an appointment to enrol your biometric information, phone 0300 123 8895

What will happen on the day?

Applying in person

This page explains the process you will follow when making an application at one of our public enquiry

offices. The processes vary slightly, depending on which office you attend, but the following is a general

guide to what you can expect.

The times given are approximate ones for Croydon and may vary depending on the number and type of

applications we receive on the day. You should allow for the possibility that your application may take

longer. At Solihull, Glasgow, Liverpool and Sheffield your wait may be shorter than this.

Premium applications

Arriving at the public enquiry office

Follow the signs to the public enquiry office. (At Croydon, follow the signs to 'Appointments'.) You musthavebooked an appointment in advance.

If you are applying at Croydon, please arrive with photocopies of your supporting documentation, and bring

your original documents with you so that we can compare them with the photocopies. If you do not do this,

we may take longer to consider your case. Photocopies do not need to be notarised or certified by a

solicitor.

Security - 10 minutes

For your own safety, you will go through an airport-style security check. Your personal possessions will all

be scanned, and any sharp or dangerous objects will be taken away. Please do not bring penknives.

There is nowhere for you to leave luggage. If you bring large bags, you will need to carry them with you at

all times. We strongly recommend that you do not bring luggage into our Cardiff office, owing to the size of

its waiting area. There are lifts at the Liverpool office. At Croydon, lifts are available for the elderly, people

with young children and people with disabilities. The Solihull, Glasgow, Cardiff and Sheffield offices are on

the ground floor.

Reception - 10 minutes

You will be called to a counter at reception, where an officer will complete some preliminary checks on your

application. Please have all your documents ready. The officer will tell you whether your application can be

considered in the public enquiry office today, or whether you must apply elsewhere or provide extra

documentation.

To ensure that you are prepared when you arrive, please look at the information on this website, read theforms carefully and phone our immigration enquiry bureau on 0870 606 7766 if you have any queries.

If you are applying as a student under Tier 4 of the points-based system, please ensure that your education

provider is a registered sponsor. We will refuse your application if your education provider is not registered.

We will only accept original documents. Any computer printouts must be validated. For example, a printout

of your bank statement must be validated by your bank (which means that someone at the bank must

officially stamp and sign the printout).

If your application can be considered on the day, your application form will be stamped and you will be

directed to the payment desk. At Croydon, we will give you a ticket and tell you where you need to go.

Please keep this ticket handy, as you will need to show it to both staff and security throughout your time in

the public enquiry office.
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If you need to obtain a biometric residence permit as part of your application, we will remind you that you

must provide your biometric information.

Paying your application fee - 10 minutes

For information about application fees and how you can pay them, see theHow much does it cost? page.

You should ensure that we will accept the method of payment you wish to use.

If you are paying with a credit card or debit card that is not in your name, the person named on the card

must be present to authorise the transaction.

After payment, you will be called to a counter to have your application processed or (if you need to obtain a

biometric residence permit as part of your application) registered.

Registering your case - 5 to 15 minutes

If you need to obtain a biometric residence permit as part of your application, we will register your

application on our immigration database before you enrol your biometric information. You will be asked to

wait until you are called to the biometric enrolment booth.

Enrolling your biometric information - 10 to 30 minutes

When your case has been registered, you will be called to provide your biometric information. We will ask

you to sign an acknowledgement form, to confirm that you understand what you need to do. We will then

ask you to place your fingers, followed by your thumbs, on a fingerprint scanner. When your fingerprints

have been recorded, we will take a digital photograph of your face. You will then be asked to wait until you

are called to a counter.

For general information about applying for biometric resident permits, the biometric enrolment process and

customer journey, see our biometric enrolment leaflet (PDF 67K opens in a new window).

Considering your case - 30 to 45 minutes

At the counter, an officer will examine your papers and make a number of checks on our immigrationdatabases. You will be asked questions about your application, and your case will be considered according

to the current Immigration Rules and regulations.

When the officer has confirmed that your application can be processed, you will be asked to wait while your

passport and documents are taken to another area.

We will then notify you of our decision on your application. If we approve your application, we will:

insert your residence permit into your passport (see below), if you do not need to obtain a biometric

residence permit as part of your application; or

tell you that you will receive your biometric residence permit by post, if you need one. We will not give

you your biometric residence permit on the day of your appointment.

If we refuse your application, we will give you the appropriate notice of this, and tell you whether you have

any right to appeal.

We continue to process applications until we have seen the last customer, but we lock the doors at closing

time for security reasons. You will still be able to leave the building after this time.

Inserting a vignette into your passport - 60 minutes

If you did not need to obtain a biometric residence permit as part of your application, we will:

scan your passport; and

insert a sticker (known as a 'vignette'), which states that you have permission to stay in the UK into your

passport.
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The vignette will include the photograph that you provided with your application. You will be called to a

counter, where an officer will return your passport and documents. In our Cardiff offices your passport will

be returned to your correspondence address by special delivery.

You should check your vignette to ensure that all the details are correct.

Issuing your biometric residence permit

If you did need to obtain a biometric residence permit as part of your application, we will not insert a

vignette into your passport. Instead, we will send you a biometric residence permit by post a few days after

your appointment. If you need to travel abroad before your permit can be sent to you, you will need to apply

for a visa from abroad before you can return to the UK.

0870 606 7766

UK Border Agency, Lunar House, 40 Wellesley Road, Croydon, Surrey CR9 2BY

What will I need to do if I am making a postal student visa extension

application?

The way the process will work with postal applications is that the UKBA will wait until theyhave processed the fee for the extension application before writing to ask you (and yourdependants) to make an appointment to attend one of 7 centres, to give fingerprints and havea facial image taken (the centres are in Croydon, Sheffield, Liverpool, Birmingham, Cardiff,Glasgow and Armagh).

You must respond straight away to any letters from the UKBA asking you to make anappointment to give your fingerprints and have your photo taken. You must book anappointment within 5 working days of the date of the letter and attend the appointment within15 working days. If you do not respond in time, they are allowed to refuse or disregard yourextension application. This could result in you not being able to stay in the UK. For thisreason, it is sensible not to move address while you are waiting for an extension application

to be processed. You will have to prioritise attending the appointment over everything else,however important those things are.

You will probably receive your documents from the UKBA before your receive your BRP.Remember that you do not have your visa extension until you have the card, which will besent by post later. Do not make any arrangements to travel until you have the card, as you donot know how long it will take. Normally you should receive your BRP within 4 weeks ofattending your biometric appointment.

Contact details

The email address below is for applicants who are already in the UK and require general information about

the Immigration Rules' requirements. For data protection reasons, we cannot answer questions about

individual cases by email.

Phone: 0870 606 7766

Textphone: 0800 389 8289

Email: [email protected]

Address: UK Border Agency, Lunar House, 40 Wellesley Road, Croydon, Surrey CR9 2BY

Opening Hours: Monday to Thursday 09:00 to 16:45, Friday 09:00 to 16:30 (excluding public holidays).

Booking online for fingerprint

https://ukbabooking.homeoffice.gov.uk/ukba/index.start
mailto:[email protected]://ukbabooking.homeoffice.gov.uk/ukba/index.startmailto:[email protected]://ukbabooking.homeoffice.gov.uk/ukba/index.start


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https://ukbabooking.homeoffice.gov.uk/ukba/ABS_R01_07.form

my memorabal word: anisurrahman
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royal mail re direction

Documents