royal roads university (2012 linkbc case competition)

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Jake Lynch Jared Zuege Emily MacCannell Jillian Fonteyne INCREASING HUMAN CAPITAL

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This is the presentation from the Royal Roads University team at the 6th Annual LinkBC Case Competition. They were challenged with solving 10% of BC's projected tourism labour shortage by 2020. This presentation won first place.

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Page 1: Royal Roads University (2012 LinkBC Case Competition)

Jake LynchJared Zuege

Emily MacCannellJillian Fonteyne

INCREASING HUMAN CAPITAL

Page 2: Royal Roads University (2012 LinkBC Case Competition)
Page 3: Royal Roads University (2012 LinkBC Case Competition)

AGENDA

CONTEXT

TARGET MARKETS

RECOMMENDATIONS

TACTICS

IMPLEMENTATION

Page 4: Royal Roads University (2012 LinkBC Case Competition)

SITUATION

•Deficit occurring due to expansion of industry & retirement of Baby boomer generation

•8 year time constraint

•Focus on young domestic workers

•World class destination

•Unique opportunity to increase human capital

Page 6: Royal Roads University (2012 LinkBC Case Competition)

Meet Kyle

Page 7: Royal Roads University (2012 LinkBC Case Competition)

Parents

Counselors

Influencers

Page 8: Royal Roads University (2012 LinkBC Case Competition)

Job Seekers

Page 9: Royal Roads University (2012 LinkBC Case Competition)

CREATING THE ABILITY TO BE SEEN AS A CAREER, NOT JUST A JOB

AWARENESS OF INDUSTRY

WEALTH OF OPPORTUNITY

Page 10: Royal Roads University (2012 LinkBC Case Competition)

STUDENTS•Approaching students at their level

•How to:

• Online Campaign - Website design

• Social Media

Page 11: Royal Roads University (2012 LinkBC Case Competition)

INFLUENCERS

Parents & Counselors

• Expanding Career Perceptions

• Pamphlets

• Posters

Page 12: Royal Roads University (2012 LinkBC Case Competition)

JOB SEEKERS

•Awareness of Transferable skills

•Breaking perceptions

Page 13: Royal Roads University (2012 LinkBC Case Competition)

INSPIRING ACTION FOR YOUNGER GENERATION

• LinkBC• Simplifying college model • Presented to ministry of education

Tourism Education in High Schools

Page 14: Royal Roads University (2012 LinkBC Case Competition)

• Key cities• Attendees• Benefits &

Features

Workshops for the next generation of tourism

Page 15: Royal Roads University (2012 LinkBC Case Competition)

• Funded by Universities, Colleges, Industry Leaders

• Incentive to continue education • Incentive for the workforce

Scholarships as an Incentive

Page 16: Royal Roads University (2012 LinkBC Case Competition)

MAKING THE INDUSTRY SUITABLE FOR YOUNG WORKERS

LIFESTYLE & CAREER

“Historically, younger generations have always stirred new ideas into the corporate world causing some expected ‘irritation’ for older generations. Yet this time it’s not an

attitude problem, it’s a transition in business where globalization and technology have

radically changed the game. Gen Y has grown up participating in this revolution and sees

clearly how they can be creative and innovative in today’s world.”-Erica Dhawan, Forbes, 2012

Page 17: Royal Roads University (2012 LinkBC Case Competition)

•It’s not all about the money

•Good HR practices leads to a better bottom line

•High cost of turnover

•Younger workforce an opportunity, not a nuisance

Page 18: Royal Roads University (2012 LinkBC Case Competition)
Page 19: Royal Roads University (2012 LinkBC Case Competition)

CREATING AN EXCELLENT FIRST IMPRESSION & ESTABLISHED PATHS FOR CAREER DEVELOPMENT

STRATEGIES

1.Go2 HR roll out an education of initiative for small businesses about how to engage millennials in the workplace and maximize their potential

2. Promoting and empowering, knowledge based, decentralized management structure

3.Initiating lateral and vertical training programs in the industry to engage young employees and foster life long careers

Page 20: Royal Roads University (2012 LinkBC Case Competition)

STAKEHOLDERS

Provincial Government

Go2 HR

LinkBCEducational Institutions

Employers

Page 21: Royal Roads University (2012 LinkBC Case Competition)

ITEM 2012 ‘13 ‘14 ‘15 ‘16 ‘17 ‘18 ‘19 ‘20

MARKETING CAMPAIGN WEBSITE

25K 25K 5K 5K 5K 5K 5K 5K 5K

SOCIAL MEDIA PRESENCE

0 10K 10K 10K 10K 10K 10K 10K 10K

SEARCH ENGINE MARKETING

0 10K 10K 5K 5K 5K 5K 5K 5K

ONLINE ADVERTISING 0 200K 150K 50K 50K 200K 100K 50K 50K

POSTERS 0 10K 10K 10K 10K 10K 10K 10K 10K

BROCHURES 0 50K 50K 50K 50K 50K 50K 50K 50K

TOURISM CURRICULUM DEVELOPMENT

10K 10K 0 0 10K 0 0 0 0

WORKSHOPS 0 100K 0 100K 0 100K 0 100K 0

SCHOLARSHIPS 0 0 0 0 0 0 0 0 0

YEARLY TOTALS: 35K 405K 235K 230K 140K 380K 180K 230K 130K

8 YEAR TOTAL: 1,965K

Budget

Page 22: Royal Roads University (2012 LinkBC Case Competition)

CONCLUSION

Page 23: Royal Roads University (2012 LinkBC Case Competition)

QUESTIONS?

THANK YOU!