rsd generic presentation2
TRANSCRIPT
– the concept
• Established in 1997 in the UAE, Room Service Deliveries (RSD) was conceived to “bring you the finest restaurants to your doorstep within 60 minutes”.
• Following several months of testing, the service was officially launched in Dubai in March 1998 with a portfolio of 12 Restaurants.
• Our Abu Dhabi service was launched on September 1999.
• The 2 entities fall under the umbrella of our Dubai operations.
• Today, RSD delivers more than 25 different cuisines from over 100 of the finest restaurants in the UAE to your home or office.
• Some of our partners:
DINE IN YOUR WAY
Online
Customer places
an order
(online or by phone)
Driver delivers food
to the customer
Order is then sent to
The restaurant for
preparation
RSD dispatcher
sends a driver to the
restaurant
Driver picks up the
food at the restaurant
Operator receives
order by email
RSD operator takes
order and confirms
the details.
Operator calls
customer and
confirms order
details
through
phone
Fast Track Delivery (motorbikes) –> 30 minutes to 45 min
Traditional RSD Delivery (cars/vans) –> 60 minutes
Cash / Credit Card / Payment Gateway (coming soon) Driver collects
the payment
Operational Flowchart
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• Our friendly operators greet the customers.
• The operator takes the order electronically and provides any other assistance needed.
• Total order cost and delivery time is communicated to the customer.
• Customer calls the toll free number
800-4788 to place an order.
Customer Places Order - by phone
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• Customer browses RSD website/App to place an order:
www.roomservice.ae
www.rsd.ae
Customer Places Order - online
• Order is transferred to RSD through email.
• One of our friendly operator calls the customer
to confirm all details and delivery time.
• Orders can be placed 24h a day, 365 days a year.
• Orders can also be placed up to 1 week in advance
for a specific delivery date and time.
• Customer can order from 2 or more restaurants on the same delivery.
• We also offer the service of picking up small grocery items on the way to
delivery.
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Order Processing to Restaurants
• Orders are sent to the restaurant by fax or email.
• We always call the restaurant to confirm reception.
• Restaurant prepares the food for transportation.
• Food is then given to the driver.
• Driver delivers food to the customer.
• Restaurant prepares the order as outlined in the
fax/email.
• Meanwhile, a driver is dispatched to the restaurant.
• All food are transported in heat-insulated
food delivery bags.
• Customer pays the driver on site.
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Delivery
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* We use only cars in Abu Dhabi.
• We use modern cars/vans and motorbikes for all our deliveries.
• We have about 20 vehicles* in our fleet.
• Motorbikes are used for small or orders, short distance or
or when the access to restaurant is difficult due to
heavy traffic.
• Estimated delivery time is 30 - 45 minutes.
• Traditional RSD restaurants are delivered by
cars/vans for longer distances or bigger orders.
• Estimated delivery time is 60 minutes.
Food Delivery and Payment
• Cash payment: customer pay driver on premise.
• Credit card payment: customer pays with mobile POS machine.
• We accept all major credit cards: Visa, Visa Electron, Diners Club, Master Card, Maestro and MC Electronic.
• Payment gateway – coming soon
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Payment to the Restaurant
• At the end of each month, the restaurant sends an invoice
to RSD for the meals delivered during the previous month.
• RSD makes the payment within 30 days following the submission on invoice.
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Co-Marketing
As a partner with RSD, you would get the following benefits:
• Large banner in our website with your restaurant name and meal photo
• Presence in our restaurant directory distributed at over 50k copies per quarter.
• Emailer and SMS sent to our customer base.
• Facebook and Tweeter support.
• Special offers during Ramadan, Christmas, Mother’s day, etc.
DINE IN YOUR WAY
RSD Restaurant Directory – Rate Card
• Paper: 130GSM Glossy Art Paper
• Size: Single page = 11cm x 24 cm
• Binding: Saddle Stitched
• Quantity Printed per Edition: 75,000 (Area: Dubai)
• Material to be supplied on CD
• Material Deadline: 10 days prior to printing date
• Prices in UAE Dirhams / Per Edition
Pages Price (Dhs)
• Inside Front Cover 12,000
• First Page Centerfold 10,000
• Centerfold 20,000
• Back Page Centerfold 8,000
• Inside Back 7,500
• Back Cover 25,000
• Inside Page (Any Page) 6,000
• Inside Double Page Spread 10,000
Please note that the directory size may increase to another format for the next publication
• Publishing your restaurant in our restaurant directory is free,
however you can also buy additional pages in our directory.