rto quality performance profiling - velg training · 2016 national vet conference 15/09/2016 1 rto...

2016 National VET Conference 15/09/2016

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RTO Quality Performance Profiling

An RTO quality framework

THE DILEMMA!

A fork in the RTO road...

2 yrs after a successful audit why are:

o Some RTOs cruising on Happy Highway?

o Others are negotiating Standards Struggle St?

OBSERVATION

Business success relies on the 3 Ps…

� Profitgrowth in student numberss, courses, locations

� Productfit-for-purpose – happy customers

� Peopleskilled with EI – amazing service

What is your leadership priority?


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‘ATTITUDE’ | RTO CULTURE

Carrot: Quality – Let’s be the best! All 3 Ps

Stick: Compliance – Lots of paperwork!

3P attitudes are often reflected in $ allocations:

• Profit focus – find more students!

• Product focus – development resources?

• People focus – role clarity?

COMPLIANCE Vs QUALITY

So what’s the difference?

Training is a regulated industry

• RTOs need to be registered with VET Regulator

• Other industries are regulated | licensed

� Food businesses – HACCP

� Pharmaceutical manufacturing – GMP

� Electricians, builders – licensed

• Businesses also seek ISO quality certification– Quality, Risk Management …


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VET INDUSTRY REGULATION

VET QUALITY FRAMEWORK

• Standards for RTOs 2015 – 8 Stds, 59 Clauses

• AQF – learning outcomes; issuing certification

• Fit & Proper Persons – Std 7.1

• Financial Viability Risk Assessment – Std 7.2

• Data Provision Requirements – Std 7.5

It’s not easy!

VET TALKS QUALITY

• VET legislation - quality stds @ S231A C22(1A)

• ASQA - Corporate Plan 2015-19 objective:

Standards-based quality framework

- VFH Report 2015: ASQA ensures RTOsdeliver quality training and assessment

- Risk-based Regulatory Framework: managesrisks to the quality of VET outcomes

WHAT IS VET QUALITY?

No definition in Standards Glossary!

Review of QA in Victoria’s VET System 2015

Quality is the fact and perception that:

� the qualification attained through VET has integrity

� the student experience aligns to the student’s expectations


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PURPOSE OF THE STANDARDS

• Set out the requirements that an organisation must meet in order to be an RTO;

• ensure that training products delivered by RTOsmeet the requirements of training packages or VET accredited courses, and have integrity for employment and further study;

• ensure RTOs operate ethically with due consideration of learners’ and enterprises’ needs.

OUR VET QUALITY DEFINITION!

Quality is the fact and perception that:

� the RTO has fulfilled all VET Quality Framework requirements;

� the qualification attained through VET has integrity (i.e., that learners have attained the expected competencies and can use these to support employment and further study);

� the RTO has satisfied the needs and expectations of learners and stakeholders (i.e., staff, employers, industry, government and the community).

DEFINITION RATIONALE


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VET QUALITY – More work?

For a Quality business, we need:

� Requirements to measure quality against

� Systematic process-based approach

� Risk-based thinking – harm / detriment

� Documents – version controlled

� Staff – defined responsibilities

� Quality cycle for processes, services, products:control, monitoring, review, improvement

QPP – RTO QUALITY FRAMEWORK

QPP adapts ISO QUALITY PRINCIPLES

1 LEADERSHIP

2 LEARNER FOCUS

3 RELATIONSHIP MANAGEMENT

4 STAFF & INDUSTRY ENGAGEMENT

5 PROCESS APPROACH

6 EVIDENCE BASED DECISION-MAKING

7 IMPROVEMENT


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QPP STARTS WITH THE BUSINESSRTO FUNCTIONAL DOMAINS: FOCUS

1 Governance

2 Staff & Resources

3 Training Guides

4 Assessment Tools

5 Assessment Validation

6 Learner Entry

7 Operations

8 Certification

CEO

Management

Stakeholder

Stakeholder

Stakeholder

Learner

Learner

Management

QPP – 5 KEY QUALITY STEPS1 QUALITY CONTROL: Standards needs analysis

2 DOCUMENT CONTROL: Server library

3 RESPONSIBLE PERSONS: Assign outputs

4 QUALITY ASSURANCE: Do QPP rubric

5 IMPROVEMENT: Schedule action plan

QPP QUALITY DOCUMENTATION


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QUALITY PROCESS 1 (e.g., Tables A, B)

RTO

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RTO

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Re

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StandardsStandards

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Evi

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STANDARDS NEEDS ANALYSIS

… STANDARDS NEEDS ANALYSIS p2


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… STANDARDS NEEDS ANALYSIS p3

OPERATIONS DOMAIN - STDS

QUALITY PERFORMANCE PROFILING


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NEW ASQA AUDIT MODEL

TYPES OF RTO EVIDENCE• Products Insurance policy

• Resources Facilities, equipment

• Systems Assessment

• Strategies Industry engagement

• Policies & procedures Complaints, appeals

• Services Education & support

• Performance Assessment tools

• Records Learner competency

• Registers Certification

ASQA’s KEY COMPLIANCE RISK

Primary risk for ASQA to manage is

an RTO certifying that a person has

competencies that do not reflect his/

her skills, knowledge and attitudes.

Source: ASQA Risk-Based Regulatory Framework

Refer: ASQA Strategic Industry & VFH Reports


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ASSESSMENT TOOLS

• ASQA industry and VET FEE-HELP (VFH) audits show that RTO non-compliance with the assessment-related Standards is significant.

• Planning and developing assessments is difficult, time-consuming and influenced by the Assessor.

• QPP uses a WAP procedure for designing ‘workplace’ functional assessments underpinned by industry consultation and quality control

• Workplace Assessment Plan (WAP) is useful for single units or clusters & all modes of delivery.

WORKPLACE ASSESSMENT PLAN

1. Prepare the assessment tree - mapping

2. Draft the assessment scenario - strategy

3. Consult with industry - practices

4. Develop assessment tools - ASQA Guide

5. Do a quality check - Principles, Rules etc.

Use tree map to assist Training Guide, LearnerGuide development

WAP SAMPLE


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DOCUMENT CONTROL LIBRARY1 Leadership: Strategic business, academic & reporting

2 Quality Assurance: Monitoring and review files

3 Registers: Lists

4 Policies & Procedures: All

5 Staff – files by course delivery

6 Learners – individuals by intake group

7 Training – materials for each course

8 Assessment – materials for each course

9 Templates – all forms and templates

10 Finances – accounts

QUALITY PROCESS 2 – Table C

Evi

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Qu

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Control

ServerLibrary

Document Control

ServerLibrary

Qu

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Ass

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nce Evidence

Status

QPP rubric

Evidence Status

QPP rubric

QP

P P

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PP

Pro

file Evidence

PerformanceEvidencePerformance

QPP RUBRIC (e.g. TABLE C)


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QPP RUBRIC

ASQA COMPLAINTS: RISK RATINGS

RISK RATINGS: QPP DOMAINS


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QPP RISK RATINGS

QPP PROFILE MATRIX

QPP PROFILE MAX. SCORES


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RTO QUALITY PROFILE

IMPROVEMENT (e.g. Table D)

Sch

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Sch

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Quality Action Plan

RTO Quality Action Plan

Imp

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Imp

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Evidence TreatmentEvidence Treatment

RTO

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RTO

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RTO Evidence

Quality RTO Evidence

QUALITY ACTION PLAN


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… QUALITY ACTION PLAN

QPP OBJECTIVE

To support RTO quality and compliancemanagement, focusing on Stds 2 and 8:

2. The operations of the RTO are qualityassured

8. The RTO cooperates with the VETRegulator and is legally compliant at alltimes

QPP BENEFITS

• Confidence that RTO is fulfilling Standards

• Domains focus easier when standards change

• Staff responsibility for all RTO Stds. Evidence

• Document library – efficient, effective

• Quality framework supports factual decisions

• WAP – a platform for industry consultation

• Review & improvement – transformational!

• Focus on improving learner course satisfaction


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Q & A

Thank you!

Tamara Simon

Shh Don’t Mention the ‘S’ Word (Systems)