rubber, meet road


Continuous transition for a complex world

Rubber, meet road.

© 2016 Information Services Group, Inc. All Rights Reserved 33

A conversation between us all Garland Mitchell, Director, Technology, Southwest Airlines Linda Beamon, Monsanto Michael Carter, Vice President, Strategic Sales Engagements,

Atos Todd Dreger, Partner, Chief Marketing and Strategy Officer, ISG Ian Watt, Director, Global Transition Practice Lead, ISG


“Lift and shift” is history.


Transition is from anyone, to anyone.

Existing suppliers New suppliers Multiple business units Cloud providers Insourcing providers Outsourcing providers Re-sourcing providersEveryone is pitching, and everyone is catching.

There are always more than two players.


Transition is your foundation for ongoing success— or failure.

Elizabeth Davis

I moved the text here to the speaker notes since they seemed like something you might want to say and not ask the audience to read...?


Transitions are in trouble more often.

Does our traditional transition approach work for digital / cloud transitions?

Are our client and service provider teams less experienced?

Are troubles trending up and related to service provider capability—or client issues managing complexity?


Is it always the client slowing things down?

“If only the client did more—or any—Organizational Change Management …”

“If only the service provider could onboard people faster …”

“If only …”

Provider-only issues

28%

Client and provider

issues72%

Who slows down transitions?


Transition: survey outcomes

Completed with the same scope as the

contract antici-pated?

Yes No

Completed as orig-inally scheduled in

the contract?

Yes No

Completed?

Yes No


How were clients impacted?

Required more than one Change Order dur-

ing transition?

Required the client to extend staff retention

plans?

Required the client to hire 3rd parties to fill

gaps?

-3

7

17

27

37

47

21 1912


How clients impacted timely transitions

-327

1217222732374247

17 14 1410.5

5

Elizabeth Davis

Ian - Are the words in the x axis questions or statements?


How providers impacted timely transitions

-37

17273747

18.5 17 15 12


What about provider value adds?

-3122742

16 15


Hypotheses:What do you think?

1. Transition is a continuous process.2. Risks inherent in multiple-to-multiple

transitions are not always managed.3. Transitions need more transparency on

both sides of the aisle.4. Service integration and management

has never been more important.5. A good transition is measured by

frictionless execution + good service delivery.


Continuous transition for a complex world

Rubber, meet road.

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