Whole Life Cycle Managed Services

Sustainability accelerating Broadband

Ruben Peijnenborgh, CEO

July 2012

CANTO Miami

Agenda

Introduction Shields

Introduction Whole Life Cycle Managed Services

Example of WIRED Program: accelerating Broadband

Case study: FairPoint US

We were founded with a unique mission that closely links the needs of business with a passion for environmental excellence.

Company overview

• 1979 – 1999; Clean Tech; The beginning• 2000 – 2005; Fonebak• 2008 – Present; Telecoms Services, growth & diversification

History

• Major operations USA, UK (HQ), The Netherlands • Sales presence Canada, France, India, Taiwan• Turnover > £30M• >100 core staff• >50% year on year growth rate

Company

• ISO9001, ISO14001, OHSAS18001• TL9000 (US) & EMAS• WEEE Regulations compliant (AE, AATF)• R2/RIOS and e-Stewards (US)

Certifications

Key Customers

Whole Life Cycle Managed Servicesour solution

Whole Life Cycle Managed ServicesInventory Services, tailored logistics and on-site servicesRepair and Multi Vendor Spare Parts Management ServicesEnvironmental Services: Reuse, Recycling, Risk ManagementData Services: Cloud/ERP integration, Web portal, Reporting

The Environmental Hierarchy

WIRED ProcessAccelerating Broadband

Receive units from field Determine disposition

Asset recovery

Place in inventory

Market equipment

Return to field

Test

Analyze for repair or recycle

Repair

Securely and responsibly recycle Ship to field

Pass

Fail

Case Study: FairPoint USAccelerating Broadband

W

• Inventory Services• Warehousing & Logistics• Equipment Supply• Repair and Spare Parts Management

• Re-use: Redeployment• Re-use: Remarketing• Recycling• De-installation

• Environmental Compliance• Prof. Services/project management• Data Management • Web Portal & Reporting

Revenue/Cash Generation

Risk Management

+

Process improvement

Cost Savings

D

E

R

I

• OPEX reduced by >15%!• Inventory costs reduced by $1.1M!• 92% savings on No Fault Found costs!

Cost Savings

• New revenue stream of $1.5M!Revenue/Cash Generation

D• 57 MT prevented from landfill!• Return rates reduced with 28%!• PO processing time reduced with 90%!• Publicity via CR Reports!

Risk Management

+

Process improvement

THANK YOU !