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Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg Sojourner Truth Library, SUNY – New Paltz

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Page 1: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Runway Reference: Extending the Reference Catwalk Beyond the Library WallsSUNYLA 2012

Matthew LaudicinaColleen LougenLauren MarcusValerie Mittenberg

Sojourner Truth Library,SUNY – New Paltz

Page 2: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Sojourner Truth Library:Renovated Main Entrance

Page 3: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Floor Plan: Renovated Main Floor

Page 4: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Mock Up: Renovated Study Room

Page 5: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

LES Being Renovated

Page 6: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Reference Books in Temporary Compact Shelving

Page 7: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Temporary Office Spaces

Page 8: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

West Elevation:Current View

Page 9: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Mock Up: Renovated West Elevation

Page 10: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Holland House Library, September 1940

Page 11: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

2007/08

2008/09

2009/10

2010/11

2011/12

0 2,000 4,000 6,000 8,000 10,000 12,000 14,000

AskRef VirtualTechnologicalInformationalDirectional

Reference as we know it…

Page 12: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Meaty Questions:

• I need a book about Hittite Rhytons.

• Are dress sizes the same in England?

• I need the weather report for New Paltz from this same day last year, but it has to include precipitation.

• I need primary sources published by the Society for the Suppression of Vice.

• What is the cost of a commercial security system?

• I need the transcript of a 2005 Good Morning America episode about a cocktail waitress fired for being too fat.

Page 13: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Enhanced Remote Access:

1. Virtual Reference: • Underutilized

• Proven effectiveness as remote reference

• Effectively promote print and electronic resources as well as reference services

• May not promote continued use of “physical” library

Page 14: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

2. Roving Librarians:

• Librarians take reference to the stacks

• Outreach to students that do not often visit Reference Desk

• Possible reduction in desk hours

• Privacy and noise concerns

• Learning curve for librarians

Page 15: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

3. Satellite Librarians:

• F2F library help at dedicated location, most similar to Reference Desk

• Outreach to faculty and students that don’t often visit library

• Promotion of services and resources to entire academic community

Page 18: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Transparency

Page 19: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Library Help Survey

• Designed as a team

• First draft too broad (included questions about past experiences using different forms of reference services and user satisfaction)

• Final draft focused on Satellite service (preference for campus locations “in addition to the library” for satellite Library Help Station and time of day staffed)

Page 20: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Win $50!Survey Introduction informed students about upcoming Renovation of Main Floor

The survey open month of April.

Survey Takers entered into a drawing for a $50.00 gift certificate at the campus bookstore.

Page 21: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Survey Monkey Select

• $204.00 annual subscription

• Unlimited responses vs. 100

• Excel export and printable results

• Multiple custom reports

• Month of April

• Library webpage under Announcement Tab

• Large Rotating Image

• Embedded in Libguides

• Instructional Sessions

Page 22: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

226 217 67 215 114 83 104 36 other

579 total responses

Page 24: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

226 217 67 215 114 83 104 36 other

Page 25: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

First Choice: Student Union Building

• Gathering place

• Hub of student & faculty activity

• Renovated in 2010

Page 26: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Student Union Atrium

Page 27: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Student Union Atrium

• Upstairs, away from main hub

• Low traffic & visibility

Page 28: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Second Choice: Lecture Center

Page 29: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Third Choice: Humanities Building

• High visibility & foot traffic

• Close to computer labs, classrooms, vending machines, cafe

Page 30: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Career Resource Center

Page 31: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg
Page 32: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Schedule of Service

Hours of Operations:

Monday: 1:30 – 3:30

Tuesday: 1:30 – 3:30

Thursday: 1:30 – 3:30

Page 33: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Staffing of Satellite Service

Page 34: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Furniture and equipment

Page 35: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Outreach & Assessment

Page 36: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

• Did you find the service useful?

• Would you like to use the service in the future?

• Where else do you think this service could be offered?

Survey Questions

Page 37: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Dawson, Patricia A. “Are Science, Engineering, and Medical Libraries Moving away from the

Reference Desk? Results of a Survey of New Jersey Libraries.” Science & Technology Libraries

30.4 (2011): 343-353. Print. This article summarizes the results of a 2009 survey, conducted by a

53 member consortium of academic and special libraries, that explores the use of traditional and

nontraditional reference models. Models include virtual reference, roving reference, research

consultations, and tiered reference services. Data extracted from the study supports the

conclusion that science, engineering, and health sciences libraries still use traditional reference

models, and often supplement services with virtual reference.

Dempsey, Megan. “Blending the Trends: A Holistic Approach to Reference Services.” Public Services

Quarterly 7.1/2 (2011): 3-17. Library, Information Science & Technology Abstracts with Full Text.

Web. 17 May 2012. Reference/Instruction Librarian Dempsey presents a study of a holistic

Annotated Bibliography

Page 38: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

reference model implemented at Raritan Valley Community College in 2009. This model

combines tiered reference services with roving librarians, increased virtual reference, on-call

librarians, and reduced staffing at the reference desk. Issues of concern for continued study

include reorganization of staff, privacy and noise issues surrounding roving librarianship, and

effective scheduling of traditional reference desk service.

Hines, Samantha Hines. “Outpost Reference: Meeting Patrons on Their Own Ground.” PNLA Quarterly

72.1 (2007): 12+. Library, Information Science & Technology Abstracts with Full Text. Web. 17

May 2012. This article provides an overview of outpost reference programs in academic

libraries, evaluating these programs as an extension of more traditional outreach efforts. Topics

include program promotion and publicity, outpost locations (academic vs. social spaces), and

scheduling. The author also distinguishes between roving and outpost services, providing case

studies of each model.

Annotated Bibliography

Page 39: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Lavoie, Lisa. “Roving Librarians: Taking it to the Streets.” Urban Library Journal 15.1 (Spring

2008): 1-5. Library, Information Science & Technology Abstracts with Full Text. Web. 17 May

2012. Although the author describes her experience as a “roving librarian” at a rural

community college library, the program is actually an outpost service model. Lavoie includes

step by step guidelines for “setting up shop,” along with an evaluation of long term benefits of

outpost programs to non-traditional students.

Moore, Anne Cooper, and Kimberly A. Wells. “Connecting 24/5 to Millennials: Providing Academic

Support Services from a Learning Commons.” Journal of Academic Librarianship 35.1 (2009):

75-85. ScienceDirect. Web. 17 May 2012. This study, conducted in an academic library and

Learning Commons in 2006, investigates user preferences for reference and roving services, as

well as technical support. The results of this study indicate an overwhelming preference for face

to face reference services, with 40% of respondents favoring roving by librarians. This is an

interesting evaluation of the continuing debate over face to face vs. virtual reference services.

Annotated Bibliography

Page 40: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Nunn, Brent, and Elizabeth Ruane. “Marketing Gets Personal: Promoting Reference Staff to Reach

Users.” Journal of Library Administration 51.3 (2011): 291-300. Library, Information Science &

Technology Abstracts with Full Text. Web. 17 May 2012. Nunn and Ruane review trends in the

promotion of library services, suggesting that successful marketing campaigns are essential to

reaching a diverse user group of part-time, distance learners, and non-traditional students.

Topics include staff re-organization, collaboration between departments, outreach efforts, and

remote reference services such as roving and outpost programs.

Penner, Katherine. “Mobile Technologies and Roving Reference.” Public Services Quarterly 7.1 (2011):

27-33. Library, Information Science & Technology Abstracts with Full Text. Web. 17 May 2012.

This article provides an overview of the Roving Librarian project at the University of Manitoba

Libraries. In addition to discussing the long term benefits to students and faculty, university

librarian Katherine Penner includes a list of technical and wireless requirements, mobile devices,

and staffing challenges to consider in the development of similar outreach programs.

Annotated Bibliography

Page 41: Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg

Rudin, Phyllis. “No Fixed Address: The Evolution of Outreach Library Services on University

Campuses.” The Reference Librarian 49.1 (2008): 55-75. Library, Information Science &

Technology Abstracts with Full Text. Web. 17 May 2012. This article provides a comprehensive

overview and evaluation of changing patterns in library usage, user groups, reference and

outreach services, and even library design and construction over the last 15 years. Topics

include trends in remote access to services, space planning, collaborative search behaviors, and

outpost and roving programs. Recommendations are given for project duration, location of

services, as well as staff/faculty collaboration and motivation. Many of these guidelines would

be useful for start-up outpost projects.

Annotated Bibliography