ryan bradley mcknight resume
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Ryan McKnight 2050 Saint Andrews Drive, Presto PA 15142 T: 412_720_4046 E: [email protected]
Objective Obtain a network engineering position to advance organizational directives of the IT department
by providing high—level support and technical experience in network technology.
Experience Help Desk Engineer
/ Questeq March 2014 to Present
As the Remote Help Desk we provide break-fix and preventative maintenance on desktop devices for a variety of desktop and network issues. We use RDP and VNC to access our offsite locations and provide troubleshooting assistance. Moreover, we use SCCM to send out security and software updates as well as images (white-listing switches, using WPS and DHCP) to machines while mitigating issues that may arise in the delivery. We also work within Active Directory managing OU’s and are responsible for the creation and administration of Group Policy. Lastly, we also collaborate with Sunesys to resolve fiber connection issues.
Digital Sales Lead & Bookseller
/ Barnes & Noble August 2013 to March 2014
Shared technical knowledge with customers while understanding their needs to connect them with the right solutions or products. Installed new, state-of-the-art security systems for Nook displays. Also achieved the highest sales of new memberships and renewals (5.86% / 13.65% respectively) of any bookseller.
Client Associate, Mortgage Processor, Financial Representative Assistant
/ CooksonPeirce Wealth Management, PNC, Coleman Financial 2008 - 2013
Oversaw multi-million dollar transactions for hundreds of clients; both of loan seekers and represented customers. Tediously worked with third parties to secure credit, acquire appraisals and complete title work as a mortgage processor. As an associate and assistant, strategically planned portfolio modeling and implemented financial software (Money Guide Pro) for employee and client use.
Education M.S. Information Systems Management & M.S. Information Security Present
/ Robert Morris University – Expected Graduation Date May 2015
Current GPA _ 3.84
B.S. Business Administration 2007
/ Westminster College
Skills Network+ Certified
Languages: COBOL, Java, Visual Basic
Operating Systems: Windows (8, 7, Vista, XP, 2000)
Proficient in the following Microsoft Office products: Access, Excel, Lync, OneNote, Outlook, PowerPoint, SharePoint, Visio, and Word.