s15 segmentation and targeting
TRANSCRIPT
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Segmentation and Targeting
INTERNATIONAL MARKETING
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Strategic marketing - STP
Segmentation Targeting Positioning
The right relationship for right customers
• Huge number of customers.
• Widely distributed.• Different needs and
expectations.
Analyzing the marketing strategy
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Evolution
Mass market20th Century
Market segmentation21st Century
• Mass marketing.• Mass production.• Mass distribution.• Mass promotion.
• Identifying market segments.
• Selecting one or some of them.
• Developing different products.
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Positioning the target market
Segmentation
• Divide the market into smaller groups of consumers.• Define markets’ profiles according to the segmentation.
Targeting
• Assess the potential of certain segments. • Select one or more segments to enter.
Positioning
• Give the product a competitive position.• Design marketing mix.
marketingforprofessionals.co.nz
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Segmentation Divide a market into different groups of buyers based on their needs, characteristics or behaviors, and that may require different products or different marketing mix strategies.
Huge and heterogene
ous markets
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Uni
que
need
s
Customer segmentation Industry segmentation International markets segmentation
Requirements for an effective segmentation
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Customer segmentation
There is no a single way to segment a market.
Geographic
Demographic
Psychographic
Behavioral
Segmentation variables
Individually Combination
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Geographic segmentation Divide a market into different geographical units such as nations, states, regions, cities, towns or neighborhoods.
• A company may attend one or more geographical areas but responding to their needs and expectations.
www.choice.com.au
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Demographic segmentation Divide the market into groups based on demographic variables such as age, sex, family size, family life cycle, income, occupation, education, religion, race and nationality.
Influence on needs, desires and frequency. Easier to measure.
Age Life cycle
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Psychographic segmentation Divide a market into different groups based on social class, lifestyle or personality characteristics.
www.123rf.com
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Behavioral segmentationDivide a market into groups according to the knowledge, attitudes, use or consumer response to a product.
Occasion
• Divide according to occasions when customers conceived the idea of buying, make the purchase or use the product.
Benefits
• Market division into groups according to the different benefits that consumers are looking for in the product.
User situation
• No user• Past users• Potential users• First-time users• Regular users
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Summary of variablesGeographic
Country or region
Region within a country
Population
Zone conditions & Climate
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Industry segmentationGeographic
Location.
DemographicSector, company’s size.
BehavioralNeeds, frequency, loyalty.
Special characteristics of
the companies
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International markets segmentation
Having operations abroad represents a big challenge for all the companies
Geographic(Regions)
Economic(Development, system)
Political and legal (Government, barriers)
Cultural(Elements of the culture)
Segmentation
Segmentation between markets
Consumer segments with similar needs and
purchasing behaviors, although they are in different countries.www.atelusa.com
www.telegraph.co.uk
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Requirements for an effective segmentation
Effective Segmentation
Segments must be
Measurable (Quantifying)
Accessible(Get to customer)
Differentiated(Different responses)
Applicable(Design their strategies)
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Targeting Process of assessing the attractiveness of each market segment and choose one or more
elements to try to enter.
Segmentation
Opportunities
Which? How many?How?
Assessment
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Assessment of segmentsS, M, L?Profits,
sth. relative
Size and growth
Competitors, substitute
goods, power of
customers and
suppliers.
Structure
Objectives and
resourcesCompany
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Selecting a target market
Mass marketing
Differentiated marketing
Concentrated marketing
Direct marketing
Target market
Set of buyers who have common needs or
characteristics, which the company decides to
attend.
Strategies for reaching target markets
Coverage
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MASS MARKETING
Strategy in which a company decides to ignore market segment differences and attend the
entire market with a single offer.
DIFFERENTIATED MARKETING
Market coverage strategy in which a company decides to enter into several market segments
and designs individual offers for each one.
Gain position in different segments
Higher costs
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CONCENTRATED MARKETING
Market coverage strategy in which a company tries to get a significant participation in a
submarket or a few submarkets.
Niche is smaller Less competitors Limited resources
DIRECT MARKETING
Adapting products and marketing programs to the needs and wishes of local customer groups
and specific individuals.
Local marketing: Adjusting brands and promotions to the needs and wishes of local consumer groups, such as cities, neighborhoods and even specific stores.
Individual marketing: Adapting products and marketing programs to the needs and preferences of individual customers.