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UWLSU STUDENT STAFF APPLICATION PACKQuality Assistant

This pack contains: Welcome from the Deputy Chief Executive Guide to the students’ union What it’s like to work at UWLSU Job Description & Person Specification Application Process Application Form Equal Opportunities Monitoring Form

WELCOME FROM THE DEPUTY CHIEF EXECUTIVE

Hi,

We are so glad you want to be part of the UWLSU Army.

Our aim is to be the first excellent students’ union in a modern London university with a focus on retention and improving the student experience; and what better way to make that happen than by hiring as many students as possible.

We believe that students make us excellent, make this a great place to work and are most equipped to better the lives of other students.

The Quality Assistant’s purpose is to undertake key tasks and activities supporting excellent student representation in your school of study.

The union is a family and we are looking for people who are friendly with a can-do attitude who truly believe they can help improve the lives of students at UWL.

This pack will give you all the information you need on the role. If you have any question regarding your application please contact Matt Myles-Brown on [email protected]

The deadline for application is 1pm Monday 26 September 2016

We’re the West London Army!

Ben WhittakerDeputy Chief Executive

GUIDE TO THE STUDENTS’ UNION

uwlsu.com | facebook.com/uwlstudentsunion | @uwl_su | 0208 231 2276

University of West London Students’ Union (UWLSU) provides support, activities, events and representation for over 14,000 students studying at University of West London.

How is UWLSU run?

UWLSU is a charity run by a group of student leaders who have been democratically elected by the student body. On a day to day basis we are run by 3 full time student officers; President, VP Education, and VP Activities & Participation who are supported by a dedicated and professional staff team.

What does UWLSU do?

We exist to improve the student experience and we do that through offering the following services:

Advice Service: We support students with academic issues through advice, information and advocacy.

Course reps & Campaigns: We help students affect change within their university and supports students in running campaigns for change.

Student Activities: We support students in running and participating in a range of extra-curricular activities such as sports clubs, religious groups, political and charity groups and societies.

Events: We run a range of events that help students network and socialise as well as support students who want to put on their own events.

Employment Opportunities: We believe that students are best placed to be the face of UWLSU and as such we provide a range of part-time employment opportunities in administration, reception, communications, events, representation, commercial services and student activities.

Commercial Services: We provide a range of services for students from Freddie’s bar, kitchen and coffee house to a space that hosts special events throughout the year.

WHAT IT’S LIKE TO WORK AT UWLSU


At UWLSU we know that you are students first and so we offer flexible working that fits around your studies.

Our student staff get access to the UWLSU gym at half price!

At UWLSU we offer the living wage to all our student staff which is £7.85 an hour (plus holiday entitlement).

Across the year we run various events and campaigns like Freshers, Elections and Varsity of which our student staff get access to lots of cool stash like t-shirts and other accessories.

As our student staff are so instrumental in achieving our strategy we appreciate you with exclusive social events throughout the year (post freshers party, Christmas party) and an all-expenses paid overnight residential somewhere outside London.

Working in the student union you get access to a lot of great learning and development opportunities in a short amount of time.

We know how important it is for our students to get jobs after university so we ensure that apart from work related learning we offer personal development thus leaving you with higher employability and a cracking CV!

But don’t take our word for it, here it was a few student staff had to say about working at UWLSU:

“Working at the SU is an extremely rewarding experience and being able to help students from all over the University is a real pleasure and is most satisfying. It really can’t get better than this!”

“Being able to contribute towards a better University experience for the students makes me feel good- and in turn love my job that little bit more!”

“The SU is totally awesome and I actually love coming to work!”

“Our opinion is really valued and we are asked to put ideas forward to improve things”

“My development has gone up tenfold since I started working here”

“You get to learn a lot of things and the work is flexible”

“The SU care about your life after university and my manager even put a recommendation on my LinkedIn because she knew it would mean a lot to me”

JOB DESCRIPTION


Quality Assistant

ACCOUNTABLE TO: Representation Manager

SALARY: £7.85 per hour

CONTRACT: 10 hours per week for 30 weeks

LOCATION: SMR and Paragon Site (staff may be asked to travel to all UWL sites)

JOB PURPOSE

1. To provide day to day support for student representatives, contributing to the engagement of student representatives in formal and informal settings across two academic schools.

2. Play an active role in the Representation team

3. Participate in key union activities

KEY RESPONSIBILITIES

1. To provide day to day support for student representatives, contributing to the engagement of student representatives in formal and informal settings across two academic schools.

Support the process of recruiting and training student representatives Carry out communications to student representatives about upcoming meetings and

events Support the research activities of the Representation Team

2. Play an active role in the Representation Team

To provide friendly, efficient customer service and create a warm and welcoming service to students.

Participate in Representation Team meetings Provide information relating to Representation Team services as required by the

Representation Manager To participate in team planning discussions by putting forward ideas for

improvements of the Representation Team’s services

3. Participate in key union activities

Support and participate in key UWLSU major events and activities Carry out other tasks as instructed by your manager


PERSON SPECIFICATION

CRITERIA Requirement

KNOWLEDGE

Understanding of how students’ unions works Desirable

Strong understanding of confidentiality Essential

EXPERIENCE

Good practical customer service experience Desirable

Previous experience working in a democratically led organsiation Desirable

Experience coming up with ideas and creating change Essential

Experience working effectively on own initiative Essential

Experience in office administration Desirable

Experience building relationships with people Essential

BEHAVIOURS

Friendly and approachable Essential

Self-motivated Essential

Reliable, hardworking and honest Essential

ATTRIBUTES/SKILLS

Strong IT literacy especially in Outlook, Microsoft word, excel and the ability to quickly learn new software

Essential

Strong attention to detail Essential

Ability to work as part of a team Essential

Ability to prioritize workload and meet deadlines Essential

Good communication skills, both oral and written – particularly ability to communicate with people at various levels

Essential

Strong problem solving skills Essential

Excellent Phone manner Essential

Strong time management skills Essential


Ability to demonstrate strong work ethic Essential

VALUES AND ETHICS

Desire to work within a democratic student led environment Essential

Commitment to improving the lives of students at UWL Essential

Understanding and commitment to equality and diversity Essential

Desire to work within organisation servicing a culturally diverse membership

Essential

Demonstrably high standards of personal integrity Essential


APPLICATION PROCESS

Key dates

The deadline to receive applications is 1pm Monday 26 September 2016

Successful candidates will be invited to interview by 2pm Tuesday 27 September 2016

Interviews will be held 28, 29 & 30 September 2016

All applications should be submitted to [email protected]

The interview day

The interview process will be as follows:

Unseen task (around 20 minutes) Face to Face interview (around 20 minutes) Opportunity to ask any questions you may have

Details of the tasks

Candidates will be given tasks to complete that are very similar to what will be done when on the job. The tasks are designed to test some aspects of the person specification and will be PC and/or paper based.

Post Interview

Successful candidates will be contacted by 30 September 2016

Once successful there will be a range of training so candidates are asked to be available to work from Monday 3 October 2016

Queries

If you have any questions please do not hesitate to contact Matt Myles-Brown on [email protected] to arrange a time to speak over the phone.


mailto:[email protected]

mailto:[email protected]

APPLICATION FORM

PERSONAL INFORMATION

Name:

Address:

Email:

Mobile:

Course and Year:

PREVIOUS EMPLOYMENT

Name of most recent employer:

Address:

Position held:

Duration:

Summary of main duties:


SUPPORTING STATEMENT

Please use this section to tell us how you fulfill the criteria in the person specification and any experience you think is relevant to the role.


Please use this space to tell us about how you would approach representing students in your school and what skills, knowledge & experience would help you to do this


Disclosure of a Criminal Record/Rehabilitation of Offenders Act 1974 (to be completed by all applicants)

If the post you have applied for is exempt from the Rehabilitation of Offenders Act 1974 and requires a Standard or Enhanced Disclosure (as indicated on the job description), you must disclose all convictions (whether spent or unspent), cautions, reprimands and final warnings on your criminal record. (Please read the guidelines carefully)

If the post is subject to either a Standard or Enhanced Disclosure, you must answer the following question:

Have you ever been convicted by the courts or cautioned, reprimanded or given a final warning by the police? YES NO

If the post is subject to Enhanced Disclosure, you must also answer the following question:

Are you aware of any police enquiries undertaken following allegations made against you or do you have any pending prosecutions, which may have a bearing on your suitability for this post? YES NO

For all other posts: Do you have any unspent criminal convictions? YES NO

(If you answer yes to any of the above questions, please give details of offences, penalties and dates on a separate sheet (which should be signed and dated), enclose in a sealed envelope marked ‘Private & Confidential’ and attach to the form. Write your name, the post reference number and job title on the envelope.)


References

Please give names and addresses of TWO referees, not related to you, who are willing and able to provide up-to-date information on your qualifications, experience and skills. One of these must be your line manager from your current or most recent employment or if you have not been employed, a referee related to relevant voluntary or community work or, if appropriate, your head teacher or lecturer/tutor from your last school or college or university.We reserve the right to contact your present/last employer if an offer is made and accepted. References may be taken up prior to interview, unless you have specifically requested otherwise in the section below.

Name 1. 2. 3.

Position

Working relationship (if any)

Address

Post Code: Tel No: Fax No: E-mail address: May we contactprior to interview? YES NO YES NO YES NO

I. Declaration I understand the Students’ Union reserves the right to withdraw an offer of appointment

or to terminate my employment with or without notice or payment in lieu in cases where: (a) it is discovered I do not have the claimed qualification or experience (b) I do not obtain, for whatever reasons, any appropriate examination or licence; (c) I become disbarred from the appropriate Regulatory Body or Authority.

I understand that an offer of appointment will be subject to references satisfactory to the Students’ Union.

I understand that, if the post is subject to Standard or Enhanced Disclosure, I must


disclose details of any criminal record, including convictions, cautions, reprimands and final warnings and (for Enhanced Disclosure) any other information that may have a bearing on my suitability for the post.

I understand that providing false or misleading information will disqualify me from appointment or if appointed will render me liable to dismissal without notice.

I declare that the information I have given is, to the best of my knowledge, true and complete.

I agree that the information given may be used for registered purposes under the Data Protection Act 1998.

Has anyone else completed this form on your behalf YES NO

Signed (please insert electronic signature or leave blank): Date:

EQUAL OPPORTUNITIES MONITORING FORMWe are committed to equal opportunities in our recruitment process and in order to find out how well we are doing with this we need to collect monitoring data. This form is not sent to the recruiting panel and has no part in the shortlisting process.

How did you find out about this post?


Where did you see this job advertised?

Your ethnic origin Asian, Asian British, Asian English, Asian Scottish, or Asian Welsh

Asian / Asian British Bangladeshi Chinese Indian Pakistani Other Asian background (specify if you

wish):

White British English Gypsy or Irish Traveller Irish Scottish Welsh Other White background (specify if you

wish): Black, Black British, Black English, Black Scottish, or Black Welsh

African Caribbean Other Black background (specify if you

wish):

Mixed White and Asian White and Black African White and Black Caribbean White and Chinese Other mixed background (specify if you

wish): Other ethnic group

Arab Other ethnic group (specify if you wish):

Prefer not to say

Your gender

Male Female Prefer not to say

Have you ever identified as transgender?Yes No Prefer not to say

Your age 16 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+

Prefer not to say

Your sexual orientation

Bisexual

Gay man

Gay woman/lesbian

Heterosexual/straight

Other (specify if you wish):

Prefer not to say


Marriage and civil partnership

Single

Married/in a registered same-sex civil partnership

Separated, but still legally married/in a registered same-sex civil partnership

Divorced/formerly in a same-sex civil partnership which is now legally dissolved

Widowed/Surviving partner from a same-sex civil partnership

Prefer not to say

Your religion or belief No religion Buddhist Christian (including Church of England,

Catholic, Protestant and all other Christian denominations)

Hindu

Jewish Muslim Sikh Other (specify if you wish): Prefer not to say

DisabilityThe Equality Act 2010 defines a disabled person as anyone who has or has had a physical or mental impairment which has a substantial and long-term effect on their ability to carry out normal day-to-day activities. Taking this definition into consideration, do you consider you have a disability? : YES NO

If you have a disability and have demonstrated in your application that you meet the minimum (essential) criteria for the vacancy you can request a guaranteed interview. Do you wish to claim an interview under the 2 tick’s scheme?

YES NO

Please describe any special requirements/reasonable adjustments which will help you participate in an interview or to carry out this post if appointed:


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