saas vs bpo: friends or foes? -- overview & strategy
DESCRIPTION
During the first webinar in this 3-part series, we compared SaaS and BPO in light of design considerations, process ownership, security & risk, and deployment approaches. We were joined by experts from ADP, AonHewitt, ISG, and NorthgateArinso, who provided a real-world perspective on how innovative service delivery models can contribute to HR transformation and deliver long-term enterprise value. To Learn how you can put technology and process innovation to use in HR, listen to the full podcast posted at www.hroa.org/SaaSvsBPO featuring: Panel: • Colin Brennan, SVP of Product Management, Aon Hewitt • Chris Schmidt, Sr. Director of Product Marketing, ADP • Maribeth Sivak, Principal Consultant, Business Advisory Services, ISG Moderator: Michael Custers, VP of Global Alliances & Strategic Marketing, NorthgateArinsoTRANSCRIPT
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BPO vs SaaSFriends or foes?
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Welcome & logistics
• Questions– Via chat
• Join the conversation – on Twitter– #hrtechchat
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About HROA
• Founded in 2003 - Global association • Open to anyone in the HR Outsourcing and
Transformation industry anywhere in the world: practitioner, buyer, provider, technology firm, advisor, consultant, or academic.
• to be the single recognized community for improving the quality, effectiveness, and efficiency of outsourcing as part of an overall HR service delivery strategy.
• www.hroa.org
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Today’s panel
Colin Brennan AonHewitt
Chris SchmidtADP
Maribeth SivakISG
Michael CustersNGA (NorthgateArinso)
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Defining SaaS and BPO
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SaaS vs BPO: What is the Difference?
The HR SaaS delivery model does not address buyer’s desire to outsource routine transaction processing and call center support.
Software as a Service (SaaS)
Application
Middleware
Database
Operating System
Infrastructure
Configuration
Prov
ider
Man
aged
Cust
omer
Man
aged
Application
Middleware
Database
Operating System
Infrastructure
Configuration
Prov
ider
Man
aged
Business Process Outsourcing (BPO)
Transactions
Employee Contact
Transactions
Employee Contact
Employee PortalEmployee Portal
Traditional ERP
Application
Middleware
Database
Operating System
Infrastructure
Configuration
Cust
omer
Man
aged
Transactions
Employee Contact
Employee Portal
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Design ConsiderationsSaaS versus BPO
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Design Considerations for Prospective Buyers
Majority of time spent on SaaS evaluations: feature comparisons, evaluating standard commercial & security terms, creating business case.
HR SaaS Vision Customers Should VerifyGlobal payroll capability How many clients are live; is there a global roadmap?
Point solution integration Any pre-built integrations with existing point solutions?
Rapid access to new features Do capabilities exist internally to configure and test?
Mobile support Includes iOS, Android, Blackberry & Windows apps?
Eliminate customizations Can internal organization configure?
Eliminate upgrades Are quarterly/seasonal released turned “off”?
Decrease reliance on internal IT Who will design, build and support interfaces?
Faster to implement Can legacy ERP be decommissioned?
Reduce TCO Is the business case long enough to avoid upgrade?
Pay per user How much of the TCV is required up front?
More secure than current Will IT accept reports over 1st person audits?
Employee data is safe Has Article 29 Working Party been considered?
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Entry points & roll-out approach
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Entry Points & Roll-Out Approach
• Entry Points:– Internal shared service center or – Business Process Outsourcing
• Approach:– Global Blueprint for full functional scope– Phased rollout to deliver near term benefits
to the business, manage enterprise risk, leverage project resources and build upon early phase learnings
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User adoption & user experience
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User Adoption & User Experience
User Adoption• Modern user experience
drives adoption• Increased employee and
manager self-service • Productivity and cost
savings• Employee engagement
increases
User Experience• Usability - Consumer
grade experience• Agility – Readily
configurable• Visibility – Actionable
business analytics• Innovation – Next
Generation Tools
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Change management
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Questions & comments
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Upcoming webinars
• Feb 26: operational considerations of SaaS vs BPO
• On March 12: how to prepare for implementation.
• www.hroa.org/SaaSvsBPO