Sabre® Red™ Workspace

Release Notes

Version 2.5

Software version 2.5

Document Edition 2.5

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Sabre Red Workspace Release Notes Table of Contents 31 May 2012 iii

Table of Contents

I n t r o d u c t i o n Document Overview ............................................................................................................................................ 5 Release Type and Overview................................................................................................................................ 5

N e w F e a t u r e s I m p l e m e n t e d Enhancements ..................................................................................................................................................... 6

D e f e c t F i x e s I n c l u d e d Defect Fixes Included in This Release ................................................................................................................ 8

I n s t a l l a t i o n a n d U p g r a d e N o t e s System Requirements/Prerequisites ................................................................................................................... 9 Installation Instructions ...................................................................................................................................... 10 Download Directory and File Names ................................................................................................................. 10 Database Modifications ..................................................................................................................................... 11 Agency Admin Tool ........................................................................................................................................... 11 Version Support for Sabre Red Workspace ....................................................................................................... 12 Expected System Down Time............................................................................................................................ 12

O p e n I s s u e s Open Issues ...................................................................................................................................................... 13

C o n t a c t I n f o r m a t i o n Contacts ............................................................................................................................................................ 14

Sabre Red Workspace Release Notes Table of Contents 31 May 2012 iv

• • •

Sabre Red Workspace Release Notes Introduction

31 May 2012 5

Introduction

Document Overview

This document contains information regarding the latest release of Sabre® Red™ Workspace. Sabre

Red Workspace is the point of sale product for Sabre Travel Network customers. Included in this

document you will find the latest enhancements, defect fixes and configuration changes included in

this latest release.

Release Type and Overview

Release Identification

Release Version Release Date

2.5 Late June, 2012

Release Type

This is a release update which includes new functionality and multiple defect fixes and configuration

changes to the Sabre Red Workspace application.

Sabre Red Workspace Release Notes New Features Implemented

31 May 2012 6

New Features Implemented

Enhancements

New features or enhancements are broken down into three different categories.

Installation/User Upgrade

Installation/User Upgrade covers areas of the installation of Sabre Red Workspace including

subsequent upgrades or releases of future enhancements and updates to the application.

User Story ID Description

None included with this release.

The Sabre Red Workspace Client

Sabre Red Workspace is the agency point-of-sale application with various features designed

to book travel services, ancillaries and obtain travel information. New products and services

are added to the Sabre Red Workspace client with each release.

Summary of features:

Hotel Maps and Photos rewrite

Sabre Virtually There rebrand

MySabre API Name change

Agency Notification expiration

Brief description of features:

• Hotel Maps and Photos rewrite

To adapt to changing market conditions and effectively serve Sabre Red Workspace connected

agencies, Hotel Maps and Photos feature has been redesigned. Agencies can now benefit from better

application usability, improved performance and enhanced look and feel. Agencies working in

accumulated response mode can now view the most accurate property description. This was achieved

by allowing access to selected hotel description only for the most recent HOT and HOD entries.

This improved version of Hotel Maps and Photos is available for all Sabre Red Workspace connected

agencies.

Sabre Red Workspace Release Notes New Features Implemented

31 May 2012 7

• Sabre Virtually There rebrand

The product name Sabre Virtually There has been rebranded into Documents & Messaging. The

overall functionalities of the product remain the same.

• MySabre API name change

To maintain brand consistency across Sabre Red Workspace, MySabre API has been renamed Sabre

Emulator API.

• Agency Notification Expiration

Outdated marketing messages stored locally in each Sabre Red Workspace user’s workstation will be

purged automatically if they reach required expiration date.

Configuration Manager

Configuration Manager lets the agency administrator make different products available (or not

available) to groups of agents or individual agents. It also lets the agency administrator lock groups

of agents or individual agents to delay the delivery of new Sabre Red Workspace software updates for

up to 30 days.

User Story ID Description

Sabre Red Workspace Release Notes Defect Fixes Included

31 May 2012 8

Defect Fixes Included

Defect Fixes Included in This Release

Defect Brief Description

SPR-40019 Graphical Ticketing response box empty

SPR-40139 Appearance settings changes do not apply when "Use single tab" is enabled in SRW options.

SPR-40170 Sabre Scribe not working properly with PARTITIONS

SPR-40206 Change Change RES from AMK leaves agent in AMK and does not return them to RES

SPR-40180 SRW-Encode /Decode changes for release 12.5

SPR-40075 Abacus Workspace - Sabre symbols not working on Simplified Chinese

SPR-40055 Text fields have no borders (so they are invisible) when user uses Windows Standard/Classic color scheme

SPR-39276 Point & Click dates from PNR do not transfer to P & C panel when clicking destination city from PNR.

SPR-39390 PNRs not opened by PNR SERVICES

SPR-40168 In Abacus for both Chinese languages "Print preview" panel does not open

SPR-40167 Print Preview - no translation for All and Selected radio buttons in all languages except English

Sabre Red Workspace Release Notes Installation and Upgrade Notes

31 May 2012 9

Installation and Upgrade Notes

System Requirements/Prerequisites

The Sabre® Red™ Workspace is a managed client application that is downloaded and installed in a variety of configurations. The Sabre technical development and quality assurance teams have tested various scenarios to determine minimum hardware specifications for the end user’s workstation.

An installation of the Red Workspace on a workstation that does not meet these specifications may not function properly, and cannot be supported by Sabre.

Operating System Software

Microsoft Windows XP, Service Pack 2 installed

Microsoft Windows Vista

Microsoft Windows 7 – 32 and 64 bit

Basic support for Terminal Services environment

o Microsoft Windows Server 2003 & 2008

o Citrix

Minimum Hardware Specifications

Minimum hardware specs apply in a scenario in which a user is utilizing Red Workspace with no other applications running (this includes applications like email, external Internet Explorer windows, and instant messenger clients)

Pentium 4 Class or higher processor

512 MB RAM

1024 x 768 16-bit (High Color) video

resolution

500 MB of free disk space for the first

user

o 20mb for each additional

user.

Recommended Hardware Specifications

Recommended hardware specs apply in a scenario in which a user is utilizing Red Workspace and in conjunction with other applications.

Core 2 Duo Class or higher processor

2 GB RAM

1024 x 768 16-bit (High Color) video

resolution

1GB of free disk space for the first user

o 20mb for each additional

user.

Web Browsers

Microsoft Internet Explorer version 6.X, 7.X, or 8.X. Sabre Red Workspace requires 128-bit

encryption.

Sun Microsystems Java Runtime Environment

Sabre Red Workspace uses Java 1.6, which is included with the installation software and used

exclusively by Sabre Red Workspace

Adobe Flash Player

Adobe Flash Player 9.x or higher. Go here for a quick check of the version you are currently

running.

Sabre Red Workspace Release Notes Installation and Upgrade Notes

31 May 2012 10

Network

1. Sabre® Virtual Private Network Connection – Customer-supplied Internet connection

56 Kbps or faster (56 Kbps for a single workstation only)

Note: Ports 443 & 80 are required for Sabre Red Workspace. Write permission is required to the "etc" directory (host and lmhost files) for the Sabre VPN.

2. Private Connection - Dedicated connection to Sabre

Business to Business VPN (B2BVPN)

Legacy Frame Relay

Managed Network Services (Frame or DSL)

Vendor Access Room connections

Note: Ports 443, 80, 389, 30030, 30031, 30032, and 30051 open for the Workspace communication processes to work properly.

After a user has completed the first time installation of Sabre Red Workspace, the system will

automatically check for updates shortly after each launch. A user will only download updates for

components that are part of their personal configuration (i.e., Blueprint). If there are any updates for

components which are part of the user’s configuration, the updates will automatically download in the

background and will not affect the user’s ability to continue using Sabre Red Workspace. After the

download of system updates completes, the user is prompted to restart the application at their

convenience to activate the updates.

Installation Instructions

For full details and step-by-step descriptions of the installation process see the Sabre Red Workspace

Installation Guide . Many users will simply choose to update their system automatically with no

intervention, other than to restart the application when prompted.

Download Directory and File Names

For full details on the directories, file names, and privileges required to install and use Sabre Red

Workspace, please refer to the Advanced Installation Guide . For users who have an IT department

control their ability to download updates and write new files to Sabre Red Workspace system

directories, there are options available to handle Sabre Red Workspace updates as needed. These

options include the following:

Assigning an “Agency Administrator” who can temporarily lock down end users in their

span of control so they do not automatically begin downloading system updates. This

process is a feature of the Agency Administrator tool.

Sabre Red Workspace Release Notes Installation and Upgrade Notes

31 May 2012 11

Using a shared cache that is the repository all client installations of Sabre Red Workspace

look to for the source of new system file updates. This avoids having to download the

system files across the internet direct to each users’ workstation

Setting the “common” directory to be a shared drive location that multiple workstations

use as the location for system files. This allows for the first user that launches Sabre Red

Workspace and downloads system updates to make the files available to all other users

pointing to this directory, and saving multiple downloads.

Database Modifications

Note: Not applicable for this release.

Agency Admin Tool

By utilizing the Agency Admin Tool you are leveraging the flexibility of the Sabre Red Workspace.

You have control over what tools and features your users can see and use within the Red Workspace,

and you can control the timing of update delivery to your users. This powerful control over the Red

Workspace supports the efficiency of your users and your operations.

The date of the 2.5 release is of importance if you are utilizing the Agency Admin Tool to lock down

a set of users to control when the update is delivered to them. The locking function of the Agency

Admin tool is designed to allow you to lock down a set of users on the last version of the Red

Workspace, and leave other targeted users unlocked for testing purposes, providing the utmost

flexibility to test the update prior to a wide deployment in your environment.

The implementation is scheduled to complete the evening of June 20, 2012 and will become available

to all agency admins on June 22nd

for testing and validation purposes. Please ensure you lock down

any users after you receive that update. To lock these users, you need to complete a few critical steps

as the agency admin, no later than June 26th to ensure these users do not receive the update on the day

of release.

- Login to Sabre Red Workspace on June 22nd

.

- 20 minutes after the agency admin logs into Sabre Red Workspace, the agency admin alone will

be automatically updated to the latest 2.5 version. You can also go to “Help””Check for

Updates”

- Following this update, you can access the Agency Admin tool and lock all users at your agency

from receiving the update on the day of release.

For further documentation and additional information on the Agency Admin tool as well as details on

the release, please visit the Sabre Red Workspace community on Agency

Sabre Red Workspace Release Notes Installation and Upgrade Notes

31 May 2012 12

Version Support for Sabre Red Workspace

With each release of Sabre Red Workspace we are committed to providing the best possible product

in the marketplace. Each release includes new features and enhancements to older features as well as

fixing known issues our customers have experienced in previous releases. To this end our team will

provide support for the newest release as well as the past two releases. Failure to stay on the most

current Sabre Red Workspace release may result in operating on an older unsupported version. For

this release of version 2.5 our team will support previous releases 2.4 and 2.3. Any other previous

versions will not be able to receive updates and will need to be removed and the latest version

installed.

Expected System Down Time

You will not experience any down time as a result of this release. This release update will download

in the background. After it finishes downloading to your local workstation you will be presented with

the option to restart now or later.

Sabre Red Workspace Release Notes Open Issues

31 May 2012 13

Open Issues

Open Issues

Graphical Seat Maps are currently disabled in some markets. Users that request a graphical seat

map will see a host seat map instead.

Sabre Red Workspace Release Notes Contact Information

31 May 2012 14

Contact Information

Contacts

If you need help, contact the Sabre Help Desk using either of the following methods:

• Agency eServices lists toll free numbers for your local region.

• From inside Sabre Red Workspace select Help from the top menu and select Contact Us for

contact information for your region.