14462 Edshire Drive, Sterling Heights, MI 48312 ■ (313) 363-7220 ■ sqfoster@me.com

SABRINA FOSTER

PROFESSIONAL SUMMARY

7+ years of Customer Service experience in financial and client-support service industries, augmented by extensive knowledge of CRM and sales best practices. Proven track record of training, scheduling and supervising others. Thorough understanding of Human Resources management principles. Extensive experience working in team-centered environments.

INDUSTRY SKILLSHRIS: SharePoint, HR DirectTraining: WebX Conferencing, Adobe Suite, Microsoft OfficeSocial: Facebook, Twitter, LinkedIn

EDUCATION Master of Science

Emphasis: Emphasis: Human Resources Administration Central Michigan University, Mt. Pleasant, MI; August 2015 (Anticipated)

Bachelor of ScienceEmphasis: Integrative Studies

Oakland University, Rochester, MI; May, 2010

RELATED HUMAN RESOURCES COURSEWORK

STAFFING AND RECRUITMENT■ Employee Selection and Evaluation■ Personnel Psychology■ Human Resource Management

BENEFITS ADMINISTRATION AND EMPLOYEE RELATIONS■ Personnel Compensation Practice and Process■ Seminar in Communication and Negotiation in Employee Relations■ Collective Bargaining and Labor Law

POLICY AND RECORDS ADMINISTRATION■ Managerial Accounting Concepts■ Marketing Administration■ Financial Analysis, Planning and Control

CUSTOMER/CLIENT-SERVICE WORK CHRONOLOGYOAKLAND UNIVERSITY, Rochester, MILaboratory Technician Assistant2006-2008

EXPRESS, Troy, MIFashion Expert2002-2005

COMERICA BANK, Sterling Heights, MICustomer Service Representative2004-2004

S. FOSTERPAGE 2

THE TEACHER’S STORE, Sterling Heights, MIAssistant Manager2001-2003

LEADERSHIP ACTIVITIES■ Member, Student Society of Human Resources Management (SHRM)■ Member, Bloomsbury Honor Society

COMMUNITY INVOLVEMENT■ Led various clothing and toy drives for homeless shelter for women and children; Toys for Tots;

Children with Cancer