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SABS COMMERCIAL (SOC) LTD National Laboratory Association T&M Conference 10.10.18 SABS Laboratory Services transition to SANS 17025:2018 Johan Louw Executive: Laboratory Services Division “Out with the Old, in with the New”

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Page 1: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

SABS COMMERCIAL (SOC) LTD

National Laboratory Association T&M Conference – 10.10.18

SABS Laboratory Services transition to SANS 17025:2018

Johan Louw

Executive: Laboratory Services Division

“Out with the Old, in with the New”

Page 2: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

SABS COMMERCIAL (SOC) Ltd – Background

• Develop, promote and maintain South African National Standards (SANS)

• Promote quality in connection with commodities, products and services

• Render conformity assessment services and assist in matters connected therewith

• Product Certification

• System Certification

• Testing facilities (National & International)

• Training courses (All management system schemes)

SABS is an internationally recognised Standards & Certification Statutory body

Committed to quality, Safety and Sustainability. We provide the following services:

www.sabs.co.za - 2018

As a Proud (Founding) Member of the global ISO Network, the organisation maintains a

database of more than 8 000 national and international standards, and administers

about 300 technical committees to produce standards.

Page 3: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

Our Head Office in Pretoria has implemented

Standards & Certifications

Since 1945

HQ Pretoria, A Building filled with decades of Knowledge

www.sabs.co.za - 2018

Page 4: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

www.sabs.co.za - 2018

SABS COMMERCIAL (SOC) Ltd – Locations

Page 5: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

SABS – Executive Organisation

Page 6: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

Non-conforming industry products

Safety critical products

Poor quality

Weak controls

Legal compliance (VC) & risk

Customer complaints

Lost revenue due to non-compliance

Tender requirements

Design requirements

Customer requirements

Industry sector problems

SABS Approved Mark – Why do you need it?

www.sabs.co.za - 2018

Page 7: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

Laboratory Services Divisional Overview

Chemicals and Materials

National Electrical Testing Facility Electrotechnical

Food and Health Automotive and Mechanical

Mining and Minerals

www.sabs.co.za - 2018

Page 8: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

LSD Strategic Objectives – 2018/2021 and Beyond

www.sabs.co.za - 2018

Competitive Strategy

Organisational Enablement

Skills & Development

Customer Engagement

Performance Management

Page 9: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

Laboratory Services 2018 Accreditation Outlook

▪ SABS Total number of Laboratories

▪ Thirty three [across all five clusters]

▪ Number of Laboratories accredited

▪ To 17025 - Twenty five

▪ To 17043 - One

▪ To OECD GLP - One

▪ Number of Laboratories not accredited

▪ Six

25 / 33

Labs

accredited

to ISO/IEC

17025:2005

31 / 33

Labs to

transition to

ISO/IEC

17025:2017

www.sabs.co.za - 2018

Page 10: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

Breakdown of Accreditation Outlook

www.sabs.co.za - 2018

Page 11: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

Why SANS 17025: 2018 Transition?

▪ Maintain accreditation of all testing and calibration laboratories

▪ To re-confirm our competency to produce accurate, reliable and consistent results

▪ To promote confidence in Laboratory Services work and improve national and international trade

▪ To continuously improve both management and technical [resources and processes] aspects of the

business

▪ To adopt risk and process based approaches in Laboratory Services service offering

www.sabs.co.za - 2018

Page 12: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

SANS 17025:2018 Key Changes and Advice

www.sabs.co.za - 2018

Risk based approach

Process based

approach

Customer focused

[impartiality]

Key Changes Advice

▪ Bottom-up risk management approach

▪ Focus on value proposition [customer centricity],

but keep customer information confidential

▪ Focus on entire process and not on individual lab activities

Involve all

stakeholders

Page 13: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

Transition Project Key Stakeholders

Training Centre

Human Capital

Internal Communication

Accreditation

Management

Union representatives

Laboratory Services Division

“Collaboration is key”

“Integrated execution is important”

“Effective project management is vital”

www.sabs.co.za - 2018

Page 14: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

High Level Transition Process

www.sabs.co.za - 2018

Gap Analysis

Bu

sin

es

s

Cas

eD

efi

nit

ion

Pla

nn

ing

Ex

ec

uti

on

Training of key project members [SANAS]

Project Manager appointment & Charter approval

LSD (Head Office & regional) project awareness campaign

Project plan approvalTraining, Communication, Change management

& Document review plans

Implementation [Staggered approach] - Monthly reporting

Pro

ject P

ha

ses

Sta

kehold

er

Engagem

ent

Page 15: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

Internal Communication

www.sabs.co.za - 2018

Pro

ject P

ha

ses

“SABS Laboratory Services Division is on its way to becoming the first testing and calibration laboratories to transition to ISO/IEC 17025:2017”

ISO 17025:2017 Transition Workshop Training

Dear Colleagues

Please allocate time in your diaries to attend one of the following 1-day workshops:

• 05 June 2018

• 06 June 2018

• 07 June 2018 All courses will be conducted at the Groenkloof Campus (A-Block 8th Floor Acacia)

Let’s be the Leaders in Laboratory Services Regards, Sonia du Plessis

Project Manager

“SABS Laboratory Services Division is on its way to becoming the first testing and calibration

laboratories to transition to ISO/IEC 17025:2017”

MODULE 1 TRAINING 4 Days ISO IEC 17025: 2017 Transition Training

Dear Colleagues

Course Name: ISO 17025:2017 Module 1: Understanding and Implementation Course Duration: 4 days Date: 5 – 9 November 2018 Course Outcomes: Develop a working knowledge of the standard requirements and

how to apply it within various lab roles.

Target Audience: Aimed at all personnel who have had no prior formal training on the requirements of the ISO 17025: 2005 or prior versions.

It is a KPI of the Project to present training to all LSD resources.

Kindly send an e-mail to Sonia du Plessis to reserve your seat.

Training will be at the Training Academy, Groenkloof Campus. Please arrive at 08H00. The session

will start promptly at 08H30 – to be concluded around 15H00.

Regards

Sonia du Plessis

Project Manager

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Strategy, Roadshows & Training

Targeted

completion date

www.sabs.co.za - 2018

Page 17: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

Knowledge transfer

www.sabs.co.za - 2018

Roadshows:

General information on publication of 2017 edition, transition

project and commitment pledge

Status: Completed

ISO/IEC 17025 Training:

Transition training by SABS Training Centre

Status: 228/330 @ Head office and all branch labs

Cost of R2500 per person

Laboratory Services policies and procedures (32)

Sharepoint system – comments to changes

Newsflashes – publication notification

Workshops – new requirements & amendments

Status: 10 published, 11 (10/2018), 12 (11/2018)

Each of 31 BU’s: Transition completed by 28 Feb 2019

Total: 330 personnel

Executive, GM’s, SM’s, BU Managers,

Technical signatories (125/180),

Test officers, Operators, Admin personnel,

Quality personnel

Page 18: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

Key Lessons Learned

Communication

Prioritise training

[technical personnel]

Collaboration

Targeted

completion date

www.sabs.co.za - 2018

Page 19: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO

THANK YOU!

www.sabs.co.za - 2018

SABS team

Page 20: SABS COMMERCIAL (SOC) LTD · - 2018. es. ³ SABS Laboratory Services Division is on its way to becoming the first testing and calibration ODERUDWRULHVWRWUDQVLWLRQWR,62 ,(& ´ ISO