Sachin Tomar Mobile: +091-98805-77033

E-mail: sachinnawab_tomar@hotmail.com

Seeking Senior Manager Level assignments in Business Development/ Sales/ Marketing/ Channel Management.

Professional Synopsis

➢ Over 10 years of rich experience in Business development, Retail Sales, Collections and Team management with GE-SBI.

➢ Presently associated with SBI Card (SBICPSL - A JV of GE and SBI), Bengaluru as Regional Sales Manager.

➢ Possess strong interpersonal, communication and analytical skills with demonstrated abilities in training & development.

Area Of Expertise

Business Development / Retail Sales / Collections

☞ Maintaining and developing relationships for business development & implementation of BD strategies.

☞ Introducing & positioning new financial tools in existing market to increase business.

☞ Conceptualizing & implementing best practices & strategies of other markets.

Customer Relationship

☞ Maintaining healthy business relations with customers thereby enhancing customer satisfaction matrices.

☞ Handling issues and customer grievances for best in class customers service.

☞ Assessing customer feedback, evaluating improvement areas & providing feedback on improvements.

Team Management

☞ Imparting training to boost product knowledge and soft skills of the teams.

☞ Creating a dynamic environment that fosters development opportunities & motivates high performance.

☞ replicating the best practices of other teams/cities in order to meet targets.

☞ Encouraging team to increase networking, taking new Initiatives & for sharing their ideas.

Notable Highlights:

☞ Conducted SBI Card sourcing through the branches of State Bank of India by conducting login days.

☞ Motivated the State Bank Branch managers and branch staff for Card sourcing.

☞ Attending regional, Module, network and circle SBI Performance reviews on monthly basis.

Occupational Contour

October ’14 - Currently working with SBI Card as Regional Sales Manager in Bengaluru, KTK.

Key Deliverables:

☞ Maintaining and developing relationships with SBI authorities for business development & target achievement.

☞ Stakeholder engagement & timely communication on business goals & update with SBI authorities.

☞ Assessing customer feedback, evaluating improvement areas & providing feedback on improvements.

☞ Creating a dynamic environment that fosters development opportunities & motivates high performance.

☞ Motivating team to set new benchmarks by imparting trainings to boost product knowledge and soft skills.

☞ Encouraging team to increase networking, taking new Initiatives & for sharing their ideas.

☞ Reviewing cost, premium card penetration, other cross sell products, NFTE attrition and profitable sourcing.

☞ liaising with in-house team & head office for smooth processing of applications.

☞ Visiting high potential branches/ corporates and DGM/GM/CGM for business development.

☞ Handling a team of 6 ASM’s, 200 NFTE’S and over 400 State Bank branches.

January 2012 - October’14 with SBI Card as Area Sales Manager in New Delhi.

Key Deliverables:

☞ Handled over 120 branches of SBI through a team of 80 executives & 8 team leaders for selling of SBI credit cards.

☞ Recruiting, Training of Branch Relationship Executives and Branch Relationship Managers.

☞ Ensuring training of SBI Branch Managers and the branch staff across products.

☞ Resolution of customer complaints on a regular basis in co-ordination with the respective teams.

☞ Maintaining relationship with the Region’s AGM, DGM, GM & cross sell team to increase SBI Credit card sales.

July’07 to January’12 with GE Money, Panipat, Karnal & Delhi as Area collection Manager.

Key Deliverables:

☞ Handled the agency network of Panipat, Karnal and Delhi, for collections of small ticket portfolio.

☞ Identified new agencies for Recovery on late stage and Telecalling on early stage cases.

☞ Visited the high value delinquent customer base to resolve high value customer default.

☞ Ensured the returns to the organization along with the achievement of business targets

☞ Recruited, trained and mentored the team of collections executives.

☞ Maintained relationship with the agency vendors thereby building a healthy team spirit.

May 2005 to July 2007 with Indiabulls, Chandigarh as collection officer.

☞ Have joined in Operations and after 14 months took voluntarily transfer to collection.

☞ Handled a team of in-house 50 collection executives in chandigarh, Panchkula and Mohali.

☞ Handled STPL and PL , HL across DPD’s.

Project Handled at GE-SBI

Organization : Project – Sankalp SBI Loans, Gurgaon Duration : 6 Months(Dec09-May10)

Project Title : Early Stage Collections through Telecalling

Brief:

Tele calling on early stage delinquent cases of SBI Home Loan and Car Loan to avoid the further delinquency in IRAC-1 and IRAC-

2 and to control the NPA as well. The project involved a systematic examination and evaluation of our business partner SBI. The aim of the project was to study SBI Home loan and car loan delinquency, appraise its performance and make recommendations

for future actions.

Organization : Noida Golf Course, Noida Duration : 4 weeks(Apr12-May12)

Brief:

The project aims at bulk sourcing of highly profitable product Platinum credit card to all 4700 Golf Course Member’s and the

launch of top variant SBI signature card.

Organization : Maruti Suzuki India Ltd., Manesar

Duration : 4 weeks(Apr12-May12)

Brief: The project aims at bulk Sourcing of Platinum & Titanium card to 8000 Maruti Suzuki India Ltd employee’s across all plants

through our business partner State Bank of Travancore.

Organization : GE , Gurgaon Duration : 1 week(March14–April 14)

Brief:

The project aims at bulk Sourcing of highest variant SBI Signature Card to all GE employee’s across all GE businesses.

Academics

☞ MCSA,MCSE from Jetking Chandigarh - 2004.

☞ PGDCA from Kurukshetra University - 2002.

☞ B.Com. from D J College (C.C.S Univ) - 2001.

☞ 12th from J V I C Baraut, Baghpat - 1998.

☞ 10th from J V I C Baraut, Baghpat - 1996.

Computer Skills

☞ Well versed with MS Office and Internet Applications

Personal Details

Date of Birth : 08th November,1979

Languages Known : Hindi & English

Address : H no - 2713, FF, First Cross, HAL 3rd stage, New Thippasandra, Bengaluru - 560075.