safe and secure online backup with netapp- certified quality · itil guidelines 100% tested &...
TRANSCRIPT
Safe and Secure
Online Backup with NetApp-Certified Quality
Backup like you‘ve never seen before
Experience the new dimension of enterprise backup—an online, one-stop solution. Fully tested against over 100 criteria, from the procedures to the security architecture, and with a level of care and dedication that‘s second to none—this is what you get with NetApp-certified online backup with authorised partners in the UK.
Our partners and services are all put to the acid test. Only selected partners pass this test and receive the NetApp quality seal. This way, you can be certain that your backups couldn‘t be in better hands than with our authorised partners. In order to maintain this level of quality, NetApp puts all of its partners to the test each year. You only get this stamp of approval if everything is working properly.
Using NetApp‘s software, systems, and services, our partners ensure that your backup data is consistently available around the clock. Regardless of which authorised service partner you‘re working with, the same standards always apply—providing a homogeneous, state-of-the-art, high-quality experience.
Maximum reliability
Total cost transparency
Full focus on customers‘ needs
Significant reduction in workload
100%
Ensuring top performance for services and security requires a lot of time and effort as well as rigorous care and control. NetApp welcomes this challenge and tests all partners as standard in the areas of service management, security, and technology. And we persist with this approach by requiring our authorised partners to participate in a regular recertification process.
The following documents and best practices are the foundation of all certification processes:
Data Protection Act Security recommendations and
guidelines for cloud computing and cloud computing providers published in the UK Cloud Security Principles
Basic IT security catalogs to manage IT risks
NetApp best practices ITIL guidelines
100% TESTED & CERTIFIED Acid test for an all-in-one security solution
100% UP-TO-DATE BACKUP Reap the rewards
+ Operating costs rather than capital costs
+ Focus on core business
+ National quality standards
+ Service partner on the same wavelength
+ State-of-the-art backup technology
+ Top service quality
SOPHISTICATED SECURITY
01
SECURE DATA CENTERS
03
SECURE DATA PROTECTION
02
UNIFIED TECHNOLOGY
04
EXCELLENT CUSTOMER
SERVICE
05
ESTABLISHED SERVICE SECURITY
06
24-HOUR SUPPORT
07
END-TO-ENDQUALITYASSURANCE
08
OBLIGATION TO PROVIDE PROOF
BEST PRACTICES, ITIL, ETC.
ESTABLISHED GUIDELINES
CLEAR EXIT STRATEGY FOR CHANGING PROVIDERS
UK DATA PROTECTION ACT
LOCAL DATA CENTERS
ISO 27001-CERTIFIED
SECURITY CHECK
NETAPP ENTERPRISE STORAGE
END-TO-END ARCHITECTURE
OPERATIONAL SECURITY
UNIFIED PROCEDURES & STANDARDS
REGULAR HANDS-ON TESTING
CONSTANT AVAILABILITY
EMERGENCY MANAGEMENT
SERVICE DESK
PROTECTION AGAINST CYBER ATTACKS
ENCRYPTION
DETAILED SECURITY CONCEPT
SIMPLE PROCESSES
MEANINGFUL SERVICE DESCRIPTION
CONVENIENT SELF-SERVICE
DETAILED DOCUMENTATION
100% AVAILABILITY
ANNUAL RECERTIFICATION
Annualcheck
TESTED & CERTIFIED based on over 100 strict criteria
SUCCESSFULLY TESTED
Trust is of the utmost importance. For that reason, NetApp puts service providers through their paces and only authorizes the very best.
NetApp-authorised partners are tried-and-tested experts in data protection, are subject to UK data protection legislation, and work in accordance with compliance regulations and national data protection policies, regardless of the scope of service.
The NetApp quality seal for Backup as a Service therefore stands for the very best in service quality.
NetApp tests and certifies partners with enormous care so that customers can find the right partner for them to provide the highest standards in data backup. This way, companies can securely hand over responsibility for backup from their IT department.
Peter Wüst Sr. Director Emerging Solutions and Innovation Group EMEA
OPEX—Your service benefit
No hidden costs Usage-based payment model Immediate cash effectiveness
NetApp-authorized partners
Incrementalbackups
Customer’sdata center
Serviceprovider
SOPHISTICATED SECURITY
01
SECURE DATA CENTERS
03
SECURE DATA PROTECTION
02
UNIFIED TECHNOLOGY
04
EXCELLENT CUSTOMER
SERVICE
05
ESTABLISHED SERVICE SECURITY
06
24-HOUR SUPPORT
07
END-TO-ENDQUALITYASSURANCE
08
OBLIGATION TO PROVIDE PROOF
BEST PRACTICES, ITIL, ETC.
ESTABLISHED GUIDELINES
CLEAR EXIT STRATEGY FOR CHANGING PROVIDERS
UK DATA PROTECTION ACT
LOCAL DATA CENTERS
ISO 27001-CERTIFIED
SECURITY CHECK
NETAPP ENTERPRISE STORAGE
END-TO-END ARCHITECTURE
OPERATIONAL SECURITY
UNIFIED PROCEDURES & STANDARDS
REGULAR HANDS-ON TESTING
CONSTANT AVAILABILITY
EMERGENCY MANAGEMENT
SERVICE DESK
PROTECTION AGAINST CYBER ATTACKS
ENCRYPTION
DETAILED SECURITY CONCEPT
SIMPLE PROCESSES
MEANINGFUL SERVICE DESCRIPTION
CONVENIENT SELF-SERVICE
DETAILED DOCUMENTATION
100% AVAILABILITY
ANNUAL RECERTIFICATION
Annualcheck
TESTED & CERTIFIED based on over 100 strict criteria
SOPHISTICATED SECURITY
01
SECURE DATA CENTERS
03
SECURE DATA PROTECTION
02
UNIFIED TECHNOLOGY
04
EXCELLENT CUSTOMER
SERVICE
05
ESTABLISHED SERVICE SECURITY
06
24-HOUR SUPPORT
07
END-TO-ENDQUALITYASSURANCE
08
OBLIGATION TO PROVIDE PROOF
BEST PRACTICES, ITIL, ETC.
ESTABLISHED GUIDELINES
CLEAR EXIT STRATEGY FOR CHANGING PROVIDERS
UK DATA PROTECTION ACT
LOCAL DATA CENTERS
ISO 27001-CERTIFIED
SECURITY CHECK
NETAPP ENTERPRISE STORAGE
END-TO-END ARCHITECTURE
OPERATIONAL SECURITY
UNIFIED PROCEDURES & STANDARDS
REGULAR HANDS-ON TESTING
CONSTANT AVAILABILITY
EMERGENCY MANAGEMENT
SERVICE DESK
PROTECTION AGAINST CYBER ATTACKS
ENCRYPTION
DETAILED SECURITY CONCEPT
SIMPLE PROCESSES
MEANINGFUL SERVICE DESCRIPTION
CONVENIENT SELF-SERVICE
DETAILED DOCUMENTATION
100% AVAILABILITY
ANNUAL RECERTIFICATION
Annualcheck
SOPHISTICATED SECURITY
01
SECURE DATA CENTERS
03
SECURE DATA PROTECTION
02
UNIFIED TECHNOLOGY
04
EXCELLENT CUSTOMER
SERVICE
05
ESTABLISHED SERVICE SECURITY
06
24-HOUR SUPPORT
07
END-TO-ENDQUALITYASSURANCE
08
OBLIGATION TO PROVIDE PROOF
BEST PRACTICES, ITIL, ETC.
ESTABLISHED GUIDELINES
CLEAR EXIT STRATEGY FOR CHANGING PROVIDERS
UK DATA PROTECTION ACT
LOCAL DATA CENTERS
ISO 27001-CERTIFIED
SECURITY CHECK
NETAPP ENTERPRISE STORAGE
END-TO-END ARCHITECTURE
OPERATIONAL SECURITY
UNIFIED PROCEDURES & STANDARDS
REGULAR HANDS-ON TESTING
CONSTANT AVAILABILITY
EMERGENCY MANAGEMENT
SERVICE DESK
PROTECTION AGAINST CYBER ATTACKS
ENCRYPTION
DETAILED SECURITY CONCEPT
SIMPLE PROCESSES
MEANINGFUL SERVICE DESCRIPTION
CONVENIENT SELF-SERVICE
DETAILED DOCUMENTATION
100% AVAILABILITY
ANNUAL RECERTIFICATION
Annualcheck
SUCCESSFULLY TESTED
Contact NetApp
Contact Sales
08000 718 191
Have any questions about the program?
For more information and specific service offerings, please visit www.netapp.co.uk/baas
www.netapp.com
© 2016 NetApp, Inc. All rights reserved. All specifications are subject to change without notice. NetApp and the NetApp logo are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries. All other brands or products are trademarks or registered trademarks of their respective holders and are treated as such.