SAFE & SECURE eREGION SAFE & SECURE eREGION

Ambulance Services Ambulance Services PerspectivePerspective

Andrej Fink, EMT-P, RN, BSAndrej Fink, EMT-P, RN, BS

Future EMS/1.Future EMS/1.

EMS Dispatch:EMS Dispatch: CAD – Computer Assisted Dispatch.CAD – Computer Assisted Dispatch. CTI/CRI – Computer Telephony and Radio CTI/CRI – Computer Telephony and Radio

Integration.Integration. UCD – Uniform Call Distribution.UCD – Uniform Call Distribution. ANI/ALI – Automatic Caller Number and ANI/ALI – Automatic Caller Number and

Location identification.Location identification. GIS – Geographic Information System.GIS – Geographic Information System. ACN – Automatic Collision Notification.ACN – Automatic Collision Notification. SSM – System Status Management:SSM – System Status Management:

CDA – Call Demand Analysis,CDA – Call Demand Analysis, ALP – Automatic Logistic Planning…ALP – Automatic Logistic Planning…

Future EMS/2.Future EMS/2.

EMS field crewsEMS field crews Telemedicine:Telemedicine:

Telemonitoring,Telemonitoring, Teleconsultation…Teleconsultation…

Mobile solutions:Mobile solutions: eDocumentationeDocumentation

Billing,Billing, Professional…Professional…

eNotificationeNotification eNavigation (real time)…eNavigation (real time)…

Digital Communications (TETRA…)Digital Communications (TETRA…)

Information System in Information System in EMSEMS

TelemonitoringTelemonitoring

Safe & Secure ProblemsSafe & Secure Problems

System Availability (all levels). System Availability (all levels). Data Availability, Integration and Data Availability, Integration and

Interpretation (existing data).Interpretation (existing data). Personal Information Protection Personal Information Protection

(steeling, abuse, destroying, data (steeling, abuse, destroying, data loose…)loose…)

Language barriersLanguage barriers Integration of Different Systems Integration of Different Systems

(organization, technology…)(organization, technology…)

CONSEQUENCESCONSEQUENCES

NY 9.11.2001NY 9.11.2001

Case reportCase report

Toronto SARS1 and SARS2 Outbreak Toronto SARS1 and SARS2 Outbreak 20032003

Provincial Transfer Authorization Provincial Transfer Authorization CenterCenter Created to contain spread of desease.Created to contain spread of desease. Internet technology.Internet technology. Wider geografic area.Wider geografic area. From prototype to working solution.From prototype to working solution.

ConclusionsConclusions Major incident, natural disasters, Major incident, natural disasters,

terrorism – BORDERS DON’T EXISTS terrorism – BORDERS DON’T EXISTS Modern age - new threats:Modern age - new threats:

New diseases.New diseases. Change of terrorism philosophy.Change of terrorism philosophy. Global climate changes.Global climate changes.

NEW TOOLS – regional cross border NEW TOOLS – regional cross border integrationintegration

Efficient tools = simple tools.Efficient tools = simple tools. End user oriented solutions:End user oriented solutions:

EMS provider,EMS provider, Patient.Patient.

NO WIN situationNO WIN situation