http://safeguarding2point0.com Making Gov2.0 meaningful

The thesis

How can we draw on our knowledge of social technologies, service design techniques and local government to develop a new approach to safeguarding children through better connecting those individuals and organisations involved?

Putting the child at the centre

Start-up: open call for interest

Protecting children & saving money

It’s hard to pick up subtleties

Complex cases involved with practitioners

At risk and known to practitioners

Not at risk or not known to practitioners

RESOURCES

CASES

Developing an approach

Funding and partners

Methodology

•  Interviews with social workers at Westminster •  Interviews with a range of other professionals

associated with safeguarding •  Shadowed a social worker for day •  Time with a mother and child •  Drew on previous ethnographic research at other

Councils. •  Hosted 2 round table discussions with diverse

steering group

Human networks matter

Mother Detective"Sergeant

GP

Social Worker

Youth Worker

Teacher

Child Other

Agency

Prioritising the relationship

Most social work teams (60%) are operating with a 20% - 30% vacancy rate and 12% turnover which means relationships aren’t consistent

Association of Directors of Children's Services and Society of Local Authority Chief Executives

“ In the beginning it was quite uncomfortable, you know, the teacher knows everything [about my psychotic episodes], but now I don’t care! I couldn’t care less!... Whatever information is going around about me, I don’t care. I’m more secure… I think it’s because I feel better supported by Jeffrey”

Prioritising the relationship

Communications and systems

SMS"

A DECISION IS MADE AND NEEDS TO BE RECORDED

ICS: Integrated Children’s System (framework)

CAF: Common Assessment Framework

eCAF: Electronic Common Assessment Framework

ContactPoint

OR

Used locally

Used Nationally

Used locally

Or ContactPoint Replacement

Communications and systems

Source: : Jeffery Baker

“We used to know there was an issue by how thick the file was”

“I feel that we are trying to represent the content of a child’s life in a computer format. People are not like that and it makes me upset”

“You should see my Desktop on my PC, there’s files everywhere. If I don’t have the file in front of me it doesn’t exist”

“They asked me how I would improve ICS, I said just make it a big giant field. Everyone laughed, but I was serious”

“I’d like to see my notes like layers in photoshop”

Solutions

From hypothesis to practice

How can we create value with what already exists, freeing up safeguarding teams’ time and enabling them to develop more effective safeguarding relationships and surface patterns for earlier intervention, sooner?

•  No capacity for more data entry •  More ‘human’ technology is needed •  Information-rich, visually light interface will show the

‘thickness’ of the file allowing the safeguarding professional to focus their efforts – and allow them more time to care and listen

•  This will help those who are not currently receiving the same attention as the more serious cases, as well as those with existing relationships

Proposed approach

•  Intelligent and accurate picture of service users •  Visibility of subtle changes in circumstances •  Help to prioritise resources •  More time to prioritise relationships

•  Mature approach to data •  Earlier intervention •  Relationships between practitioners enhanced

Expected outcomes

Data is not just for your filing cabinet

Source: http://blog.newspaperclub.co.uk/2009/10/16/data-gov-uk-newspaper/

A web app could…

Display

Push Pull

Comparison vs

REQUIRES STORAGE (ONLY IF THE APP IS

TRACKING THE CHANGES)

REQUIRES A NORM (E.G. CASES COMPARED

TO OTHERS)"

SHORT SUMMARY

ABOUT A CASE

THOUGHTS RELATING

TO JOB

ICS Electronic

Social Care Record

Schools/ social

security

short form messaging

Web app

Existing silos of data

A web app could…

Case Workers

Application Data

Example UI – Social Worker (showing sensitive data)

SMITH

LIVES WITH MOTHER & FATHER (MARRIED) 2 SISTERS 1 BROTHER

ICS CASE NOTES TRENDING TOPICS

Height & weight (NHS)

School attendance

-

+

CASE STATUS

CASE ACTIVITY

I can no longer stand P.Diddy's motivational "lotta work to do! let's go people!" Tweeting. He's like a contestant on The Apprentice.

# Missed appointment # Upset # Nutrition concerns # Uncle # Older friends

1 day ago JOHN SMITH’S TWITTER STREAM

ICS CASE NOTES TAG CLOUD

HOME | ICS | VISIT THE AUTHORITY INTRANET

Feeling really fed-up 2day. Haven’t seen my son in 5 days and now I’m beyond caring. Brat.

1 day ago JOHN SMITH’S FACEBOOK STATUS

# Missed appointment # Upset # Nutrition concerns # Uncle # Older friends

Bruises father

6 Mo 3 Mo Now

...I noticed the bruises were starting to fade.. Case Notes, PCT, Local Area. 12/04/10.

read more

Special consideration should be given to the sensitive nature of the content.

Context should be provided for ambiguous or emotive phrases, one

way of doing this is showing snippets in roll-overs.

Phase two

Would Like To Meet

http://safeguarding2point0.com