Safety and Mission Assurance Directorate, Goddard Space Flight Center

Supply Chain ManagementPanel Session:NASA Supplier Assessments: Processes, Results and Lessons Learned

GSFC’s Supplier Assessments

Mike Kelly, ChiefInstitutional Support Office

Supply Chain 2008 ConferenceOctober 28, 2008

Safety and Mission Assurance Directorate, Goddard Space Flight Center

Supply Chain Management

Today’s Presentation

• Organization / Team• Purpose and Scope• Process Overview• Approach• Reporting• Other Highlights

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Supply Chain Management

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Supply ChainManagement

Team

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Supply Chain Management

Supply Chain Management Team

• Mike Kelly (michael.p.kelly@nasa.gov)• Charles Kim (charles.k.kim@nasa.gov)• Jonathan Root (jonathan.root@nasa.gov)• Louis Thomas (louis.a.thomas@nasa.gov)• Vic DiMarco (victor.v.dimarco@nasa.gov)

• Plus assessors from GSFC and the NASA Contract Assurance Services contract!

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Supply Chain Management

Supplier AssessmentsPurpose and Scope

• Purpose:– Assess conformance with requirements and monitor improvements

to better enable the realization of quality products and services for NASA mission projects

• Scope includes the Supplier’s implementation of:– NASA contractual requirements, including risk management and

systems safety– Quality Management Standards (IS0 9001:2000 or AS9100,Rev.B)– Internal processes / procedures supporting the fulfillment of

requirements – Government-Industry Data Exchange Program (GIDEP) Alerts– Industrial Safety

• Each assessment is tailored (per Assessment Plan) to address applicable requirements, past findings and any NASA project management concerns

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Supply Chain Management

Process OverviewGSFC Supplier Assessments

Plan Assessment• Selection Factors

•Scheduling and Coordination• Tailored Assessment Plan

Conduct Assessment• GSFC-led expert team

• Strengths and Areas for Improvement• Reporting

Assessment Follow-up• Corrective / Preventive Actions

• On-site Verification• Reporting

• Knowledge Sharing

• Assessment Database • NASA Projects

• NASA Acquisition Processes

• Other NASA Centers /

Agencies

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Supply Chain Management

Assessment ApproachHighlights

• Assessments conducted by an expert team under GSFC Supply Chain Management leadership

• Open communication and coordination before, during and after

• Assessment Plan provided in advance for feedback / revision

• Daily debriefs and Assessment Out-Brief• Open door for communication of concerns throughout the

assessment process• Feedback welcomed! -- Supplier Assessment Team Evaluation

Form• Focused on conformance with requirements, strengths

(positive comments and commendations), and areas for improvement (non-compliances and observations)

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Assessment ApproachHighlights - continued

• Assessment method employs sampling, objective evidence and professional judgment

• Coordination / collaboration with GSFC project management, other NASA centers and agencies (e.g., DCMA) and with company’s customers as appropriate

• GSFC works closely with suppliers to address assessment results and close Corrective Actions• Assessment Report with documented findings provided for

comment/response• Corrective action responses reviewed• Onsite (“eyes-on”) verification usually conducted

NASA / Industry Teamwork = Mission Success!

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Supply Chain Management

Assessment Reporting

• Assessment team documents non-compliances, observations and commendations during the course of the assessment

Critical Noncompliance: Failure to fulfill or comply with requirements that could have serious safety and mission consequences (e.g., loss of life, serious injury to personnel, damage to high-value property, defective mission-critical product)

Noncompliance: Failure to fulfill or comply with requirements Observation: A condition or process that conforms with requirements, but warrants

improvement based on industry practicesCommendation: A condition or process that is considered an industry benchmark

• Daily debrief with informal discussion of the day’s activities and plans for the next day

• Out-Brief with any draft non-compliances, observations or commendations presented at the conclusion of the assessment

• Assessment Report provided for Supplier comment/response• Corrective Action responses and verification reported/shared

within NASA

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Supply Chain Management

Other Highlights

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• Assessments support the portfolio of mission projects managed by GSFC, examining suppliers at multiple tiers of the projects’ supply chains

• Conducted 38 assessments (full & follow-up) in 2007; 39 assessments completed/scheduled in 2008• In 2009 …. ramping-up assessments to include more

lower tier suppliers• Summary trend data from assessments

available to suppliers for benchmarking analysis.

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Supply Chain Management

Discussion

Questions?