safety and secrityppt

7/28/2019 Safety and Secrityppt

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Follow Health, Safety & Security Procedures


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Welcome

This module deals with the followingcompetencies:

Follow work policy and procedures for health,safety and security

Deal with emergency situations Deal with security situations


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Health and Safety

Company occupational health, safety andsecurity procedures protect the safety of you,your colleagues, your customers and anyoneelse who is involved with your workplace.


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Employer responsibilities

Employers are responsible for making

sure that the people who work for them,and their customers, are not subject tounnecessary risks.

In the workplace it is the employer whohas the main responsibility foroccupational health, safety and security.


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Employee responsibilities

Workers are required to assist their employerswith their Health and Safety responsibility.

Workers must follow the policies and proceduresin the workplace and report any breachesimmediately to the appropriate person.

It is also important that any suspicious behavioris reported as soon as it is noticed to ensure thesecurity of workers and the workplace itself.


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Employee responsibilities (cont.)

Working in a way that ensures personalsafety, and the safety of others includingcolleagues and customers

Using safety equipment in accordancewith the manufacturers instructions

Using all safety equipment when andwhere required and in a correct manner(such as goggles, masks, gloves, guards)


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Employee responsibilities (cont.)

Reporting accidents, injuries, or illness to theappropriate person

Reporting any equipment in need of repair


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Safe systems of work

Safe work practices will differ according to theactual job you have within the Tourism industry.


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Office Safety

There is no single correct posture or

arrangement of components that will fiteveryone. However, there are basic designgoals.


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Office Safety (cont.)

Source: http://ergo.human.cornell.edu/dea651/dea6512k/ergo12tips.html


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Cabin crew safety

Cabin crew provide health and safetyinformation and guidance to passengers andmaintain their compliance with theserequirements throughout all phases of the flight

from pre-flight to disembarkation.


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Cabin Crew Safety (cont.)

Provide and/or demonstrate routine health and

safety information and guidance to passengersduring different phases of the flight and indifferent situations, including: pre-flight, takingoff, in-flight, during turbulence, abnormal or

emergency situations landing and taxiing Tell individual passengers what they should do

in an emergency as necessary


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Make sure passengers luggage and belongings

are stowed correctly

Make sure passengers follow health and safetynotices and regulations

Ask passengers who are not following healthand safety regulations to do so in a polite waythat encourages them to co-operate


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Make sure you know your companys policies

and procedures for dealing with passengers whodo not follow health and safety regulations,including your rights and responsibilities in

relation to carrying (or not carrying) passengerswho are drunk, disruptive or likely to put theaircraft and others onboard at risk.


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Airlines have the right to refuse to carry passengers with

conditions that may worsen or have seriousconsequences during the flight.

If cabin crew suspect before departure that a passengermay be ill, the aircrafts captain will be informed and adecision taken as to whether the passenger is fit totravel, needs medical attention, or presents a danger toother passengers and crew or to the safety of theaircraft.


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Airport Safety

This section has been adapted from Personalprotective equipment (PPE): High VisibilityClothing for Airport Workers, Health & SafetyExecutive, and accessed September 2007,

available at:http://www.hse.gov.uk/pubns/apis1.htm


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Airport Safety (cont.)

At airports there are many potential risks to

workers; in particular, the risk of being struck bymoving aircraft or airside vehicles.

Control measures, such as the design of aircraftstands, roadways and parking areas that

physically segregate people from moving aircraftand their support vehicles reduce the risk ofaccidents.


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Certain groups of workers have to work verynear to aircraft and vehicles and additionalprecautions are needed for their safety.

Workers whose work involves them spending

time in or around aircraft include aircraftmarshallers, loaders, baggage handlers, andrefuelling engineers.


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Falls from height area significant risk atairports.


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While there are

obvious risks inopening aircraftdoors from theoutside, there are

also risks inopening the doorsfrom the inside.


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Baggage Handling Safety

This sect ion has been adapted from

http: / /www.osha.gov/SLTC/etools/baggageha

ndl ing/ t icket_counter.htmlandht tp : //www .hse.gov.uk /air t ransport /baggage.

h tm


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Baggage Handling Safety (cont.)

Ticket agents generallyencounter hazards whileworking at a computerworkstation and while

transferring baggage.


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Baggage Handling Safety (cont.)

Perform stretchingexercises that helploosen and relax yourmuscles and joints.


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Transferring baggage

Transferring baggage to the main conveyor canplace your body in an akward position

Take care when bending over to tag or lift baggage

Be aware that twisting the torso while lifting puts you at

risk of injury

Make sure baggage straps do not dangle as they mayget caught in the belts or on corners.


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Transferring baggage (cont.)

Perform stretching exercises that help loosen

and relax the muscles and joints. Avoid repeatedly lifting baggage to a temporary

position on the floor and then lifting it again tothe main conveyor by tagging baggage while it is

in the bagwell. Get help from another person or use a lifting aid

when handling heavy baggage


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Baggage handling

Politely ask passengers

to place baggage in thebagwell so that you donot have to bend overthe counter to retrieve it

Tag heavy baggage tocreate awareness ofactually bag weight


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Cargo Officer safe work procedures

Agents who work in the baggage make-up roomspend long hours on their feet. They must movebaggage from conveyors to carts and baggagecontainers for transport to the plane. Conditions

in the make-up room can be particularly stressfulduring peak times when baggage flow rates areat their highest.


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Cargo Officer Safety (cont.)

Safe work

procedures can helpreduce or eliminatemake-up roominjuries when using

the followingbaggage sortingsystems.


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Good lifting technique

This sect ion has been adapted from :

Get t ing to gr ips w i th manual hand l ing : A

shor t gu ide, HSE, Accessed September 2007,

avai lable at:

www.hse.gov.uk/pubns/ indg143.pdf


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