HSE FLS-M5-Communicating Constantly About Safety

Module 5 : Communicating Constantly About Safety

1

SAFETY LEADERSHIP FOR FRONTLINE SUPERVISORS

HSE FLS-M5-Communicating Constantly About Safety

WORKSHOP SCHEDULE

Session (4 hours each)

Module

Session 1 1: Introduction 2: Being a Good Safety Leader

Session 2

3: Recognising What Drives Behaviour 4: Assessing Risks and Preparing for Them

Session 3 5: Communicating Constantly About Safety 6: Using Different Styles for Different Situations

Session 4 7: Helping Staff Want to Behave Safely 8: Managing Rule Breaking 9: Wrap-up and Next Steps

HSE FLS-M5-Communicating Constantly About Safety

ROAD TO GOAL ZERO

6. Manage Rule Breaking

1. Recognise What Drives Behaviour

3. Communicate Constantly

4. Use Different Styles

5. Help Staff Want to Behave Safely

2. Assess Risks

•Describe how to obtain the right safety related information for your team. •Give examples of how to communicate information accurately & confirm that the right message got through.

Give examples of how to communicate information in a manner that shows that you believe in it.

HSE FLS-M5-Communicating Constantly About Safety

VIDEO: Information Overload

HSE FLS-M5-Communicating Constantly About Safety

WHY IS COMMUNICATION SO CHALLENGING?

What are the blockers that you often face when you are

communicating about safety (what is the hardest part for you)?

5- minute

activity

HSE FLS-M5-Communicating Constantly About Safety

Examples of blockers Different mother tongue

Different education (level of understanding)

Different experience/seniority

Different culture (fear to speak up)

Different character (introvert/extrovert)

Different ability to articulate

Extensive use of jargons & abbreviations

Alertness/attention at point and time (sick)

Pre-occupation with other things

In a state of rush, time pressure

Pre-retirement syndrome

Uninterested (personal conflict/vendatta)

HSE FLS-M5-Communicating Constantly About Safety

COMMUNICATION IN A GENERATIVE CULTURE

• Trust, no fear to speak up - constructive criticisms, not destructive, open

• Supervisors show interest , not brush aside communication initiated

• Set clear standards, instructions & confirm understanding (paraphrase)

• Right amount of info is better than huge amount, & relevancy

• Conducive communication techniques (no yelling, not arrogant, not dictatorial, cordial, patient)

HSE FLS-M5-Communicating Constantly About Safety

MESSAGE TRANSFER RISK

We’ll use a different scale inhibitor in the process now.

I won’t have to wear a face mask anymore.

HSE FLS-M5-Communicating Constantly About Safety

ACTIVITY: GETTING THE RIGHT INFORMATION

√ Turn to pg 46. Work with your table group. In your groups ponder one of the instructions:

1. Your wife called : “Honey, please pick me up.” 2. DSV said : “Operator, please close the valve.” 3. DSV instructed : “Pressure Test the Line." 4. Supervisor said: "Clean the mud tank.”

√ Think about the clarity of these instructions and discuss: What critical information did you or your team

discover was missing? What are the possible implications or

consequences?

10 minute

activity

HSE FLS-M5-Communicating Constantly About Safety

COMMUNICATING IN A BELIEVABLE MANNER

• Remember body language.

• Display passion & “salesmanship”.

• Avoid “leading” words or phrases. Use ‘open’ questioning.

• If you struggled with the information at first, make that known.

• Demonstrate openness to others’ views.

• Do not dismiss someone’s point of view because it does not match yours.

HSE FLS-M5-Communicating Constantly About Safety

Life Saving Rules Select a Life Savings Rule element to communicate on accurately & effectively.

HSE FLS-M5-Communicating Constantly About Safety

ACTIVITY: COMMUNICATING ACCURATELY

√ Turn to pg 47

√ With your Learning Partner

√ Choose 1 Life Saving Rule and prepare how will you communicate to your learning partner.

√ The Learning Partner can either be a new staff who just join the team or someone who have been in oil and gas industry for a long time.

√ Communication Information and Tips : pg49-55

Recognizing blockers, Paraphrasing, Right information, message transfer risk, Visual, hearing, Feeling, Body language, Open/Closed questions

√ Communicate and get feedback.

√ Be prepared to share thoughts/conclusions with the class.

20 minute

activity

HSE FLS-M5-Communicating Constantly About Safety

OPEN CHAT

What have you discovered ?

Communication Tips : • Recognizing blockers • Paraphrasing • Right information • Message transfer risk • Visual, Hearing, Feeling, Passion • Body language • Open/Closed questions

HSE FLS-M5-Communicating Constantly About Safety

TRUE OR FALSE – Card No. 5

HSE FLS-M5-Communicating Constantly About Safety

ACTION PLANNING – MODULE 5

8 minute

activity

Making Training Stick!