“safety net” recs: best practices for provider engagement panelist: ruth t. perot, managing...

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“Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD, MBA Antonio Fernandez Tom Kauley August 6 th , 2013

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Page 1: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

“Safety Net” RECs: Best Practices for Provider Engagement

Panelist: Ruth T. Perot, Managing Director, NHIT

David R. Hunt, MD, FACSDominic H. Mack, MD, MBA

Antonio FernandezTom Kauley

August 6th, 2013

Page 2: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Webinar Overview

• This webinar is the second in a series, sponsored by the National Health IT Collaborative for the Underserved (NHIT), that highlights the impact of HIT on the underserved and health disparities. NHIT works to assure that providers and consumers, with a focus on communities of color, benefit from HIT advances and resources.

• This event will focus on the role of Regional Extension Centers (RECs) in assisting providers in and from these populations. Panelists are leaders of RECs that have helped providers adopt electronic health records and receive meaningful use (MU) incentives.

Page 3: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Webinar Objectives

• Understand the purpose and role of RECs

• Clarify requirements/timelines for REC services

• Learn about RECs focused on providers in and from communities of color – who they engage, activities and results

• Hear discussion of lessons learned – what works and what does not work to engage providers of focus

• Identify promising/best practices and strategies

• Foster discussion among webinar participants

Page 4: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

David R. Hunt, MD, FACSMedical Dir., HIT Adoption & Patient SafetyONC, Office of the Chief Medical Officer

“Safety Net” RECs: Best Practices for Provider Engagement."

Page 5: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Practice Sustainability

Dominic H. Mack MD, MBA

Page 6: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

GA-HITEC

GA-HITEC is Georgia’s only federally-funded and endorsed expert to assist primary care providers in achievement of meaningful use of electronic medical records technology.

Page 7: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

GA-HITEC PPCP Zip Code Distribution

53 Hospitals & 4400+ Primary Care Provider Members

Page 8: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

GA-HITEC Supports Georgia Providers & Hospitals

Page 9: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Road Map to Meaningful Use (MU)

Page 10: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Rural and CAHs GA-HITEC Education and Training

Session Attendees

HIPAA-Privacy, Security, & 5010 636

HIPAA Training & Certification 36

MU Series (1-6) for Hospitals 404

MU Sessions for Hospital physicians 145

Computing 433

Medicare/Medicaid/HIT 2298

CNO Workshop (2) 95

Fall Conference 240

GA Rural HIT Forum 73

MUVers Ceremony 82

ONC Workforce Development 42

Attestation Support Series (Nov-Dec) 32

Total Attendees 4516+

Page 11: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Membership Benefits

Dedicated resource Assistance with attaining MU goals

within 1 year* (Guaranteed!)• Stage 1 or 2

Access to CE training Discounted fee-for-service

offerings Access to “virtual” HIT lab

Page 12: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Meaningful Use

Page 13: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Your Trusted Advisor for Meaningful Use and HIT

www.ga-hitec.org

Page 14: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Antonio FernandezDirector

Ponce School of Medicine & Health Sciences Regional Extension Center

Page 15: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

MISSION: The Ponce School of Medicine & Health Science Regional Extension Center (PSM REC) was organized to assist 4,038 Priority Primary Care Physicians, all serving Minority and Underserved Communities in the Adoption and Meaningful Use of Electronic Health Records and Health IT to improve access, quality of patient care and efficiency of their practices.

Ponce School of Medicine REC

Page 16: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Population in PR & USVI 3.9 Million1.7 Million are Medicaid Eligible700,000 are Medicare Beneficiaries400,000 are served at 50+ FQHC’s About1.4 Million Commercially InsuredAbout 400,000 are uninsured

Facts Slide

Page 17: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Over 60% of the population is served under “Medicaid” Managed Care Plans managed by Private Insurers, and sub-contracted with IPAs and Medical Groups78% of Medicare Population enrolled in Medicare Advantage ProgramsCommercial Sector mostly PPO/Open Access Fee-For-Service

Overview of Health System

Page 18: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

As of August 4, 2013

Milestone 1 4,038 + (100% of Goal)

Milestone 2 2,411 (60% of Goal)

Milestone 3 318 (8%)

- 94% of Providers Serve Medicaid Population

- 93.8% in Small Group (mostly solo) Practices

Additional Providers served by REC

Specialists & Dentists 500

Acute Care Hospitals 30

Status & Goals

Page 19: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Enhanced Practice Support for EHR Adoption and MU for Small Practices Development of Spanish Modules for Patients and Families including Discharge/Clinical Summaries, CCDs, Patient RemindersE-Prescription Education CampaignBilingual HIT Workforce Development Curriculum and Programs

Areas of Opportunity

Page 20: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Best Practices & Collaboration – ONC, Other RECs Alignment with various federal initiatives and innovation programs (ACOs, PCMHs, CMMI)Medicaid HITECH Programs and Funding SupportCollaboration with Health Plans for quality, care coordination & continuity of incentivesFoster Customization of HIT SolutionsBilingual Patient & Family Engagement ProgramsExpansion of Scope to other Regions with Minorities and Under-served populations working with other RECs (NY, NJ, DL, IL, FL)

Strategic Approaches & Solutions

Page 21: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Tom Kauley, Senior Consultant, National Indian Health Board REC

National Indian Health Board REC

Page 22: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Provide health IT services to 2,700 primary care providers working in Indian Health Service/Tribal/Urban Indian (I/T/U) health facilities.

Providers serve approximately 2 million American Indians and Alaska Natives located in medically-underserved communities in 35 states across the U.S.

National Indian Health Board REC

Page 23: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Per Capita Health Care Expenditures Comparison

IHS expenditure on user population: $2,741

Total U.S. population expenditure:

$7,239Source:

http://www.ihs.gov/newsroom/factsheets/ihsyear2013profile/

Page 24: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

*There are 33 urban programs, ranging from community health to comprehensive primary health care services.

Source: Indian Health Service Website http://www.ihs.gov/newsroom/factsheets/ihsyear2013profile/

Indian Health System

Indian Health System Facilities

  HospitalsHealth Centers

Alaska Village Clinics

Health Stations

IHS 28 61 N/A 33

Tribal 16 235 164 75

Page 25: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

National Indian Health Board (NIHB) REC

Serving “INDIAN COUNTRY”

Page 26: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Status as of August 2, 2013 – Eligible ProvidersNIHB REC Milestone 1 = 2,700 Providers = 100%NIHB REC Milestone 2 = 2,700 Providers = 100%NIHB REC Milestone 3 = 715 Providers = 26%Status as of August 2, 2013 – CAHs/RHsNIHB REC Milestone 1 = 26 CAHs/RHs = 100%NIHB REC Milestone 2 = 25 CAHs/RHs = 96%NIHB REC Milestone 3 = 19 CAHs/RHs = 73%

ONC Milestones NIHB REC Goals

Page 27: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

NIHB REC“Boots-on-the-Ground”

National Service Delivery Strategy

Four Sub Recipients Alaska Native Tribal Health Consortium (ANTHC) – State of AlaskaCalifornia Rural Indian Health Board (CRIHB), Inc. – State of California and REC services to Tribal and Urban Indian health facilities that select to implement and use Commercial-Off-The-Shelf (COTS) Electronic Health Records (EHRs)Northwest Portland Area Indian Health Board (NPAIHB) – States of Oregon, Washington, and IdahoUnited South and Eastern Tribes, Inc. (USET) – 30 State service area (AL, AZ, CO, CT, FL, IL, IA, KS, LA, ME, MA, MD, MI, MN, MS, MT, NE, ND, NV, NM, NY, NC, OK, RI, SC, SD, TX, UT, WI, WY)

Page 28: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Interaction Among Panelist

Page 29: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Q&A

Page 30: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

•Sponsor future webinars to share current information and successes from the field and foster exchange of views

•Congressional briefing in September to present multicultural perspectives on HIT adoption and use

•Report forthcoming on HIT successes involving people of color and other underserved

Visit www.nhitunderserved. org

Next Steps

Page 31: “Safety Net” RECs: Best Practices for Provider Engagement Panelist: Ruth T. Perot, Managing Director, NHIT David R. Hunt, MD, FACS Dominic H. Mack, MD,

Thank You!

Ruth T. PerotManaging Director, NHIT

[email protected]

Luis BelenSenor Consultant, NHIT

[email protected]

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