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The magazine for Messier-Bugatti-Dowty employees — April 2013 — Issue 1 NEWS FROM THE GROUP / OVERVIEW / P. 8 A STRONGER, MORE INTEGRATED GROUP NEWS FROM MESSIER-BUGATTI-DOWTY / SPOTLIGHT / P. 17 A350: POISED FOR TAKEOFF Safran / INTERNAL COMMUNICATION

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The magazine for Messier-Bugatti-Dowty employees — April 2013 — Issue 1

NEWS FROM THE GROUP / OVERVIEW / P. 8

A STRONGER, MORE INTEGRATED GROUP NEWS FROM MESSIER-BUGATTI-DOWTY / SPOTLIGHT / P. 17

A350: POISED FOR TAKEOFF

Safran/

INTERNAL COMMUNICATION

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12 / SNAPSHOT Cadmium-free by 2015!

13 / VIEWPOINT “Combining strength and

agility”, by Alain Sauret, Chairman and CEO

14 / PANORAMA14— Monthly “Lean Cafés”

promote continuous improvement

14— New automated line in Villeurbanne

15— Qatar Airways selects MBD to overhaul 66 landing gear assemblies

15— Industrial modernization: Bidos plans for the future

16— 3D vision for the Molsheim MRO division

17 /SPOTLIGHTA350: poised for takeo� Overview as we near the fi rst fl ight of the A350-900, planned for mid-2013

20 / INITIATIVE Surface treatments:

aiming for zero cadmium

22 / INSIGHT A dedicated MRO strategy

for Systems Equipment

23 / TALENTS MBD Malaysia takes shape

Director of Publication: A. Joly • Editor-in-Chief: L. Lysimaque • Editors: Agence ARCA, L. Lysimaque • Photography: F. Albert/Messier-Bugatti-Dowty/Safran, E. Follet/Messier-Bugatti-Dowty/Safran, R. Hae� ele/Messier-Bugatti-Dowty/Safran, Photographefrance, Airbus and our local contributors • Contributors: C. Alpy, P. Autié, A. Barbosa, H. Blanc, B. Chiarelli, P. Deborde, A. Doherty, S. Ferrari, L. Girault, P. Hall, P. Kirton, S. Lombardot, L. Lysimaque, J.-M. Metzger, S. Mierzejewski, H. Moreau-Leroy, C. Morgan, M. Petit, G. Poulain, J.-P. Poulet, A. Rivard, C. Sabatier, C. Talichet.

NEWS FROM THE GROUP NEWS FROM MESSIER-BUGATTI-DOWTY

Production: • Printed by: imprimerie Vincent • The articles and illustrations published in this magazine may not be reproduced without prior permission in writing. The contents of this magazine have been translated from the original French. Only the French version is legally valid.

04 / 4 MONTH REVIEW04— Safran pioneers04— Goodrich Electric Power

Systems joins Safran05— A new resource for

recruitment and mobility05— Safran Innovation

Awards 201305— Safran follows Ariane’s

Thread05— Research: investing

in the future06— Insite, the new Group

intranet portal06— A bright future for

composite materials

07 / INTERVIEW Attracting and retaining talent: interview with Dominique-Jean Chertier

10 / FOCUS10— Safran and its suppliers:

a balanced partnership 11— Safran onboard Ariane 5

08 /OVERVIEW A stronger, more integrated group Strengthening our service culture, making our support functions even more professional, and improving Safran performance: these are the goals of our Shared Service Centers.

Director of Publication: Pascale Dubois • Editorial Director: Marie-Laure Dufour • Editor-in-Chief and Project Coordinator: Alexia Attali • Editors: B. Dietz, A.-L. Makinsky • Photo credits: Airbus SAS 2012 - photo by exm company/P. Pigeyre, Ariane 5 CSG Service Optique - ESA / CNES / Arianespace, L. Cathelineau / Safran, Creative spirit / Safran, A. Deneu / Safran, A. Denoix / Safran, E. Drouin / Safran, E. Fradin / Safran, R. Frankenberg / Safran, General Electric, B. Lachaud / Safran, E. Linsmier / CAPA Pictures / Safran, Th. Mamberti / Safran, A. Saulin / Safran, V. Rustuel / Aircelle, Snecma.

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Pilot ProjectCadmium-free by 2015! This is the goal of the CadFree project being tested on the zinc-nickel pilot line in Bidos. In 2013, the tests carried out in Montreal will enable industrial validation of this process for very large and complex parts. In this photo, an area coated with the zinc-nickel alloy is dried with compressed air. See our article on page 20.

SNAPSHOT/

Eric Carballo, surface treatment operator.

12

/ NEWS FROM

MESSIER-BUGATTI-DOWTY /

SAFRAN NEWS — APRIL 2013 — ISSUE 1

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SAFRAN NEWS — MARS 2013 — N° 1 13

SCORING AS A TEAM

GAGNER EN EQUIPELEADER

SHIP

3

2

1

"

SAFRAN NEWS — MARS 2013 — N° 1 13

S A TEAM

N EQUIPE

VIEWPOINT/ NEWS FROM MESSIER-BUGATTI-DOWTY /

1 Where does Messier-Bugatti-Dowty stand in 2013? MBD is directly benefi ting from the robustness of the commercial aerospace industry. With the rise in oil prices, airlines want lighter airplanes that consume less energy. We are meeting this demand with titanium structural parts, carbon brakes and equipment that reduce the weight of fl uid in hydraulic systems. This year will be packed with major events, including entry into service of the A400M, the ramp up of the Boeing 787 and the fi rst fl ight of the A350. For MBD, 2013 will be another year of growth.

What are our strengths and weaknesses? With 50% market share for landing gear and wheels and brakes, a broad range of equipment and MRO operations on every continent, we have a very strong strategic position. The real enemy we face is not the competition, but ourselves. Our current operational performance is not where it should be for a world leader.

2 In what ways is our performance inadequate? Our current business volume is not su� cient to fund our growth. Yet we are investing nearly €100 million per year in our production resources, impacting all MBD sites. We are also spending €240 million per year on development. These investments are essential to our growth, but we must be able to pay for them without dipping into our cash reserves.

3 How can we do this? By improving our organization. A lot of progress has been made since the merger. We earned the AS9100 certifi cation, adopted the Safran Leadership Model and harmonized our tools with the deployment of a new ERP. The foundation has been laid, but now we must change our behaviors. We need to be more responsive, learn to work together toward common goals and, most importantly, no longer tolerate even the slightest waste of time. We must o� er our clients the agility of a small business combined with the strength of a major company within the Safran group. This is possible! 

Combining strength and agility"

Alain Sauret, Chairman & CEO

1. Titanium machining in Bidos.

2. The new Malaysian carbon hub that will be up and running in 2014.

3. One of the 5 competencies in the Leadership Model.

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1,114innovation projects were submitted by MBD in 2012. Congratulations to the Molsheim team, winner of the Safran Lean-Sigma award for its project, “Transfer trolley at the SE division”.

The Vélizy “Lean Café” concept is a result of a best practice discovered at the Aircelle Le Havre facility. The site’s Black Belt team launched the fi rst session in December 2012, with the idea of dedicating an open co� ee break to Lean Sigma, open to all employees to share feedback selected topics.Vélizy’s Master Black Belt, Valérie Manier, explains: “The content includes project reports, either around

a milestone that has been recently completed, or simply presentation and discussion. It is a dual opportunity to highlight managers and their projects, giving them a platform to communicate about all the actions underway. We also hope that this initiative will incite other employees to pursue Green Belt training.” The MBD Executive Committee also actively supports the initiative, with members participating in every monthly session. 

New automated line in Villeurbanne

Monthly “Lean Cafés” promote continuous improvement

With the increase in load and need to maintain a high level of customer satisfaction, a new automated line has been installed in Villeurbanne. The construction work, led by Franck Constance, Project Leader, began in late August 2012 and was completed in early 2013. The new machine clearly responds to the need for fl exible production facilities

and greater security in production areas. This added fl exibility will avoid slowing down brake machining rates and therefore meet tonnage and delivery targets. In terms of security, the new machine will replace the previous, ageing production line. A fl ow analysis was conducted at the same time to identify optimal performance conditions. The new line was

set up in the old shipping area, which required the addition of 290 m2 to house the new storage area. A loading dock was also created to facilitate the handling of parts shipped to Molsheim. A more ergonomic layout was also designed in conjunction with the Commission on Health, Safety and Working Conditions to support this project. 

550new recruits joined MBD between May 2011 and December 2012.

Emilie de Vilmorin (Purchasing) presenting her project.

14

PANORAMA/ NEWS FROM MESSIER-BUGATTI-DOWTY /

SAFRAN NEWS — APRIL 2013 — ISSUE 1

IN FIGURES

/

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“We are the fi rst in the market to produce titanium sliders of this size.”

BRUNO EYMARD, DIRECTOR OF THE BIDOS FACILITY

THAT SAYS IT!

/

On 21 January, MBD Bidos signed three financial support agreements for a total of nearly 2 million with the Regional Council of Aquitaine, the General Council of Pyrénées Atlantiques and the Adour Garonne Water Agency. Alain Sauret o� ciated the ceremony on behalf of MBD.

These agreements will support the plant’s industrial and technological project entitled, “Bidos: Horizon 2015”. This project is the latest in a series of modernization initiatives launched in 2007 and includes both the introduction of new surface treatment technologies that are more environmentally

friendly, such as zinc-nickel (see article on page 20), and the construction of a new 6,500m2 machining facility for large titanium parts on the new Airbus and Boeing long range programs, such as the 787 and A350. As for the other MBD entities, the industrial objective behind these investments is very

ambitious, as it will enable the site to develop its ability to react to market changes with modern resources and optimized lead times. 

Industrial modernization: Bidos plans for the future

Qatar Airways selects MBD to overhaul 66 landing gear assembliesUnder the contract signed at the end of 2012 between the MRO division and Qatar Airways, the airline began the removal of landing gear from its 66 Airbus aircraft. The overhaul process will run through 2020. The workload will be distributed among all the repair sites in the MRO division depending on the aircraft type. This 8-year contract is the result of lengthy negotiations undertaken in 2010 against a backdrop of very intense competition, notably with Lufthansa Technik. It covers all

A400M: civil certifi cation obtained After successfully completing a 300-hour endurance flight testing campaign last December, the A400M obtained its civil certification on March 13th, 2013. The military certification is in progress.Today our teams are focused on entry into service, with delivery of the first plane to the French Air Force scheduled for the first quarter of 2013. They must also oversee the industrial ramp-up with 10 deliveries to the Final Assembly Line planned in 2014.

Airbus narrow body and wide body planes in its fleet. This is the MRO Division’s second contract of this scope in the Middle East. In 2006, the MRO division signed a seven-year contract with Emirates, covering 37 A330-200/A340-300 aircraft.

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SAFRAN NEWS — APRIL 2013 — ISSUE 1

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INTERVIEW/

3D visionfor the Molsheim MRO division To stay ahead a fi ercely competitive market, the Molsheim MRO division recently acquired a three-dimensional measuring system that ensures the dimensional compliance of our equipment. It can accommodate volumes up to 4,000 mm long by 2,000 mm wide by 1,500 mm tall enabling very accurate measurements. Its main components and supporting structure are made of granite, resistant to temperature variations, which means that air conditioning is not required. It is equipped with the latest sensor technology, especially for deep bores and profi ling. Furthermore, several technical innovations have been incorporated in this new equipment, including the scanning option which uses a laser paired with a Catia station to create digital matrices that can then be employed by digitally controlled machines. This option also makes it possible to receive molded and die-forged parts and to defi ne the machining start points on them. 

16

PANORAMA/ NEWS FROM MESSIER-BUGATTI-DOWTY /

SAFRAN NEWS — APRIL 2013 — ISSUE 1

How can one successfully increase production without additional investments?O. L. M.: Thanks to the 5 competencies of the Safran Leadership Model! These values made it possible to implement and deploy a progress and productivity improvement initiative at every level: methods, processes, work organization, motivation and individual commitment.

“Villeurbanne boosted its carbon production by 30% in 2012. This is a success for the whole site.”

What actions were taken? O. L. M.: We galvanized our teams behind a shared vision of our goals. We encouraged the development of new tools and new working methods. The intensifi cation of exchanges with our Walton facility, the arrival of additional key resources and recognition of performance were also key factors in our success.

What was the result? O. L. M.: In one year, the Villeurbanne facility successfully boosted its carbon production by 100 tons with no further spending on production resources. The cost of the carbon produced therefore dropped by 10% compared with 2011. The working conditions and ergonomics of furnace loading operations were also improved.

OLIVIER LE MERRER, EVP OF THE WHEELS & BRAKES DIVISION

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A350: poised for takeoff As we near the first flight of the A350-900, planned for mid-2013, the pace is picking up for MBD teams working on the landing gear, systems equipment and wheel and brake activities for this flagship Airbus project.

Messier-Bugatti-Dowty has never contributed so much on a large com-merc ia l a i r c ra f t , supplying the Airbus A350XWB with the landing gears, wheels and brakes and numer-ous systems. No fewer than 450 employees are

involved in this very ambitious program. “Right now all our efforts are converging toward the first flight scheduled for mid-2013,” asserts Hélène Moreau-Leroy, Executive Vice-President MBD Programs.

Final assemblyIn October 2012, Airbus christened the A350 final assembly line in Toulouse and launched assembly

Static testing at Airbus Toulouse in December 2012.

17

/ NEWS FROM MESSiER-Bugatti-DOWty /

SAFRAN NewS — april 2013 — iSSUE 1

SPOTLIGHT

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of the fi rst A350-900 test aircraft . “MBD increased its on-site technical assistance sta to support the airframer in the initial phases,” explains Patrick Deborde, Support Team Manager for the manu-facturer assembly line in Toulouse.The main landing gear assembly was delivered and installed in November 2012. “The A350-900 land-ing gear was designed at the same time as the wings in order to achieve the best possible compromise between weight, robustness and simplicity at the aircraft level,” recalls Chris Morgan, Manager of the A350 landing gear program at MBD in Gloucester. We have selected an extended use of titanium to achieve minimum weight but also to reduce in service costs thanks to its inherent corrosion resistance. “Communication between our development team and Airbus is intensifying as we progress through validation on-ground test-ing and the fi rst fl ights” adds Chris Morgan.

4 systems, 116 componentsIn late 2012, the Systems Equipment Division also delivered to Airbus over 200 components for the fi rst two in-fl ight test planes (hydraulic blocks, valves, sensors, accumulators, actuators, uplocks, electronic control units, etc.). MBD is supplying 39 di� erent types of equipment for the A350-900 for the extension-retraction, steering, braking, tyre pressure and brake temperature functions. Before

arriving in Toulouse, a large number of these com-ponents are integrated into the di� erent sections of the aircraft, particularly at Airbus Saint-Nazaire (France) and at MBD Gloucester, where some of the equipment is fitted on the landing gear. Furthermore, our systems specialists are providing 10 on-board software applications developed in partnership with Sagem. Our “code” will notably guide the A350 braking system. “For this program, we again boosted the system’s availability and performance in downgraded mode thanks to a modular avionics architecture combined with several reconfi guration schemes in the event of failure,” explains Stéphane Lombardot, MBD A350 Systems Program Manager in Vélizy.

Five-piston carbon brakesMBD is also one of the two wheel and brake manu-facturers selected by Airbus. Last year MBD wheels and brakes completed the TSO (Technical Standard Order) qualification tests and are awaiting fi nal approval from EASA (European Aviation Safety Agency). The first flight of an A350-900 fi tted with MBD wheels and brakes is planned for October 2013. “We made a special e ort to optimize the weight of the wheel-brake units in order to gain a competitive edge over our competitor,” adds Pascal Autié, A350 Wheels and Brakes Program Manager in Vélizy. As a result, new calculation methods were developed to lighten the structures. The number of pistons in the A350-900’s carbon brakes was lowered to fi ve from the six or seven pistons used in previous versions. Another source of weight savings includes auxiliary parts, such as wheel and brake sleeves, which are now made from titanium.

Logistics chainWhile the fi rst test A350-900 aircraft is virtually at the end of the production line, we are preparing for the industrial ramp-up. The fi rst series aircraft will be delivered in 2014 and Airbus is planning to pro-duce 42 in 2015. “We must optimize our logistics chain with that goal in mind,” explains Chris Morgan. Each A350-900 landing gear comprises approximately 3,350 parts (although the fl ight

The Airbus A350 family: a showcase for MBD’s expertise The Airbus A350 will be manufactured in three versions: A350-800 (up to 312 passengers), A350-900 (366 passengers) and A350-1000 (412 passengers). The A350-900 will be the fi rst to begin commercial service, starting in 2014. The A350-1000 will follow in 2017. For the A350 family, MBD is supplying the following components: • Main landing gear (four wheels) for the A350-800/900• Extension-retraction, steering, braking, pressure control and temperature regulation systems and equipment for the A350-800/900 and A350-1000• Wheels and brakes (dual sourcing) for the A350-800/900 and A350-1000.With this array of equipment, MBD is consolidating its presence on the “mid-size, wide body” market, which also includes the Boeing 787.

From left to right: Pascal Autié, Laure Girault and Stéphane Lombardot.

“Each A350-900 landing gear contains around 3,350 parts of which we only make 11. Optimizing the supply chain is therefore critical to meet the cost and the programme ramp up.”

CHRIS MORGAN, MANAGER OF THE A350 LANDING GEAR PROGRAM AT GLOUCESTER

SPOTLIGHT

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/ NEWS FROM MESSIER-BUGATTI-DOWTY /

SAFRAN NEWS — APRIL 2013 — ISSUE 1

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test units have over 5,000). We manufacture 11 major parts at our sites in Montreal, Bidos, Suzhou and Gloucester, and the fi nal assembly is managed in our Gloucester site. Systems and equipment production involves MBD Molsheim, the extended supply chain – including a sizeable percentage in the US – as well as the Safran Electronics production sites in France. As for the wheels and brakes, they will be produced in Villeurbanne and Molsheim.

Long versionMBD is working simultaneously on the A350-1000, the long range variant of the airplane, whose fl ight tests are scheduled for 2015. Specifi cations for the equipment in our scope of supply (systems, wheels and brakes) were fi nalized with Airbus in 2012. This year will be devoted to research and pre-development testing. The timeline for the A350-800, the short-range version which will use most of the same equipment as the A350-900, remains to be determined. 

5 ,000 Number of parts in an A350-900 landing gear assembly when fi tted with fl ight test instruments, compared with 2,500 when in commercial use.

42Number of A350-900 planes Airbus plans to produce in 2015.

Chris Morgan with the A350 Main Landing Gear, MSN003, the Flight Test Instrumentation (FTI) gear, in the A350 LG Assembly area at Gloucester.

The Systems team optimizes its collaboration with Airbus For the A350 program, the MBD Systems team and Airbus contacts created a steering committee to improve their cooperation and ensure deadlines are met. With help from Six Sigma experts, this committee began taking concrete actions in late 2012, notably to improve the channels for document proofreading and for processing requests for technical modifi cations to the A350-900. “The experience gained from this program will help us to tackle the ambitious development timeline for the A350-1000 on the best terms,” explains Laure Girault, Director of Systems Equipment Programs at MBD. The committee meets every month to monitor the actions taken.

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/ NEWS FROM MESSIER-BUGATTI-DOWTY /

SAFRAN NEWS — APRIL 2013 — ISSUE 1

FOCUS/

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Surface treatments: aiming for zero cadmiumThe teams in Bidos and Montreal are working on behalf of the MBD Materials and Processes laboratory on the CadFree project, designed to replace cadmium-based anti-corrosion treatments with a zinc-nickel based process.

“MBD is managing the cadmium replacement e� ort for Safran. Teams from Herakles, Snecma and SMA have already visited Bidos to attend technical meetings

or perform tests on our zinc-nickel pilot production line, a development project that can be made available to other companies in the Group.”

SACHA MIERZEJEWSKI, CADFREE PROJECT MANAGER IN BIDOS

For 2 1/2 years we have been evaluating an electrolytic surface treatment process that uses a zinc-nickel alloy as part of a program managed by the Materials and Processes laboratory (M&P) and in conjunction with the Safran M&P Division. The project, called CadFree, aims to replace

cadmium as an anti-corrosion coating in order to comply with European requirements. “This project also allows us to meet customer needs in terms of environmentally responsible practices,” explains Sacha Mierzejewski, CadFree Project Manager.The process consists in using electrolysis to apply a zinc-nickel alloy and then applying a trivalent chro-mium fi nish (called “passivation”), which makes it possible to eliminate the hexavalent chromium used in cadmium passivation. This technique has been used for nearly 15 years in the automobile industry. Now, however, it must meet the very demanding technical specifi cations – especially with regard to mechanical properties – for large, complex aeronau-tics parts made from specialized metal alloys (e.g. hydrogen embrittlement of ultra high strength steel). Moreover, this new surface treatment will avoid recourse to complex re-design of parts.

A pilot production lineAfter a period of laboratory testing, a pilot line was installed at Bidos in late 2011. The process was tested there under semi-industrial conditions using 1,000-liter tanks for small- and medium-sized parts. The acquisition of electrolysis

22,000This is the capacity of the tanks used in Montreal for coating very large parts, such as the A350 and 787 main fi ttings, the largest parts manufactured by MBD.

Zinc-nickel bath monitoring.

simulation software should help us optimize the deployment of the process. For ultra-high strength steel, the treatment lasts approximately 40 minutes, compared with around 10 minutes for cadmium plating, because a lower density current must be employed. However, because of the enhanced quality of the finished surface, less manual reworking is required.As with all electrolysis processes involving parts featuring complex geometrical shapes, we must use anodes that embrace their contours, i.e. shaped anodes, and plastic masks to ensure even coating (in terms of thickness and composition) over the entire surface of the part. “The testing begun in 2012 has been very promising and will

INITIATIVE

20

/ NEWS FROM MESSIER-BUGATTI-DOWTY /

SAFRAN NEWS — APRIL 2013 — ISSUE 1

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“The longer treatment time is offset by a finer coating structure. Therefore the process requires less manual rework. This is good news for our operators and for reducing deployment times!”

ANTONIO BARBOSA, SPECIAL PROCESSES MANAGER IN MONTREAL

hopefully minimize development e� orts in this fi eld,” concludes Marion Petit, an engineer in the Special Processes Technical Unit at Bidos.

“Large dimensions” in 2013The next stage of the project will evaluate the process on very large parts (such as main fi ttings on wide-body aircraft). To accomplish this, three 22,000-liter tanks were used in Montreal for elec-trolysis, rinsing and passivation. “The line should be in operation by the end of the fi rst quarter of 2013,” notes Antonio Barbosa, Special Processes Manager in Montreal. Product demonstrations will begin in the second quarter using parts from our major programs. “It should take about six months to validate the process,” observes Antonio Barbosa. Beginning in mid-2015, landing gears for new programs will have anti-corrosion coatings that are cadmium-free!

Part of the CadFree project team having participated to the product demonstrations (TRL6) for small- and medium-sized parts.

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/ NEWS FROM MESSIER-BUGATTI-DOWTY /

SAFRAN NEWS — APRIL 2013 — ISSUE 1

TRL: the fast track to industrialization The CadFree project is being carried out in application of the TRL (Technical Readiness Levels) approach, which is widely used in the aeronautics sector. It is formalized in MBD procedure PCD-527. The R&D process is broken down into nine stages, from identifying the research concept (TRL1) to standard production (TRL9). After reaching TRL4 in July 2012, the CadFree project is now gathering data for TRL5 and TRL6: the solution works in semi-industrial conditions on average-sized parts. In 2013, the demonstrations carried out in Montreal and the fi nalization of various sub-projects in progress, such as durability testing, will make it possible to fi nalize TRL6, namely validation under industrial conditions for parts of maximum size and complexity.

BENCHMARKS/

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/ NEWS FROM MESSIER-BUGATTI-DOWTY /

A dedicated MRO strategy for Systems Equipment

“The improved reliability of equipment o� ered by the OEM divisions is helping us rethink our market relationships, shifting from a purely maintenance-based business model to becoming a global performance partner,

a prerequisite for growth in our business.” JOHN-PIERRE POULET, MRO BUSINESS DEVELOPMENT DIRECTOR

MBD is leveraging the worldwide footprint of its MRO network to provide support for its Landing Gear, Equipment and Wheels & Brakes products and to meet market demands. The MRO division must adapt its strategy to each product line, and particularly for systems equipment, whose broad product and customer portfolio requires a highly customized service model.

“The Systems Equipment market is very reactive. Airlines are carrying less and less inventory. The challenge is therefore to ensure availability of parts with very short lead times. The merger of the three Messier companies has enabled us to propose new solutions with higher

added value and create market opportunities.” BRUNO CHIARELLI, EVP OF THE MRO DIVISION

To remain competitive, airlines are seeking to optimize their assets by adopting strategies that not only reduce costs, inventory and repair time, but simplify asset management. The current trend is the emergence of “Global Support” contracts that are replacing traditional contracts which involve purchasing spares and maintenance.

To address the growing demand for global support, the MRO Division has re-positioned itself not as a maintenance provider but as a “full service provider”. In parallel, three sales teams are working to promote the development of the four MRO units at Molsheim, Gloucester, Querétaro and Singapore to establish closer relationships with our customers.

Viewing service as a product in its own right, customer satisfaction becomes the priority objective. To di� erentiate our o� ers from the competition, the MRO Division o� ers either directly or under the “Global Care” label, a range of services adapted to airlines’ needs: upgrades to the latest standard, optimization of inventory, by-the-hour services, support engineering, extended warranties, etc.

Our relationship with customers has evolved from a traditional customer-supplier relationship to a partnership that integrates equipment and services in a much larger scope through comprehensive offers:• With Nose-to-tail providers, the benefi ts include accelerated performance and competitive pricing guarantees• With airframers, the advantages include OEM-guaranteed quality assurance and better cost forecasting• With Brokers, the benefi ts also include OEM-guaranteed equipment label and stable prices.

The services portfolio currently draws on an inventory worth more than $3 million, which ensures global performance levels consistent with the demands of the market and MBD’s support commitments to airframers. These adaptations to the market have enabled the MRO Division to triple its revenue in six years while boosting its profi tability in a highly competitive market. It is this high level of excellence that has earned confi dence of airlines.

1Moving towards global support

2Our response to the market

3Our priority is the airline

4A more integrated relationship

5A winning strategy

22

5 KEY POINTS

/

INSIGHT

SAFRAN NEWS — APRIL 2013 — ISSUE 1

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MBD Malaysia takes shape Construction of our new carbon hub in Kuala Lumpur (Malaysia) is moving ahead by leaps and bounds with production slated to begin in the second quarter of 2014 and post-qualifi cation commissioning expected in the second quarter of 2015.

Construction of our c a r b o n b r a k e factory in Kuala Lumpur started in October 2012 on a

fi ve-hectare site located south of the KLIA international airport. The event marked the culmina-tion of a year-long e� ort by the six-person team in charge of managing the project – four French and two American nationals. “In addition to secur-ing federal support, administra-

tive and legal authorizations and the selection of construction companies, we had to negotiate the construction of an 18-kilom-eter pipeline to supply the site with gas, which is a crucial com-ponent in carbon infiltration,” recounts Hervé Blanc, Malaysia Project Manager.

MBD culture in MalaysiaThe buildings will be completed in June 2013 and the furnaces and large equipment will be installed in autumn 2013. The factory will then need to be certified by authorities and airframers. The first local managers were hired at the start of the year and trained in the necessary manufacturing proc-esses at the Walton plant. MBD will recruit a total of 120 persons on site, more than half of whom will be technicians and engi-neers. “We want to develop an MBD culture in Malaysia: this is important to succeed in attract-ing qualifi ed candidates in this country where talented appli-cants are in high demand because of its booming econ-omy,” explains Claude Alpy who

was appointed to head up the Malaysian site. This new “carbon hub” will be up and running in the second quarter of 2014. After it receives the necessary approvals, it will produce 300 tons of carbon disks per year and will oversee the renovation of brakes for fl eets in the Asia Pacifi c zone, which until now has been carried out by the Walton and Villeurbanne sites. “The number of aircraft equipped with MBD carbon brakes will double in Asia over the next five years,” predicts Hervé Blanc. Malaysia is ideally positioned to serve this market: the country has key resources, such as gas and a high-quality electrical grid, and offers strong assurances in terms of industrial property laws.

Malaysia project team. From left to right: Bruce Zimmermann, Kenny Chang on second row, Renaud Duval on front row, Claude Alpy and Hervé Blanc. Missing on the picture: Olivier Maurige.

Plant fact sheet •  Located in Kuala Lumpur

•  Carbon production and brake renovation for A320 and 737 aircraft in Asia

• 10,000 m2 • 120 employees  •  Operational in 2014.

IN BRIEF/

TALENTS

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/ NEWS FROM MESSIER-BUGATTI-DOWTY /

APRIL 2013 — ISSUE 1

GB SAFN001_5_MBD_23_vmcor.indd 23 14/03/13 16:59