‍‍Steven‍Finch905‍Minturn‍Lane,‍Austin‍Texas‍78748 | (512)‍364-3356 | etsman2005@yahoo.com

Objective· A‍goal-driven,‍hard‍worker‍with‍demonstrated‍characteristics‍in‍interpersonal‍communication,‍time‍management,‍and‍

self-motivation.‍Strengths‍include:‍diligence‍and‍patience,‍proven‍leadership‍skills,‍and‍ambition.‍Seeking‍advancement‍opportunity‍in‍a‍position‍to‍better‍demonstrate‍my‍abilities‍and‍promote‍company‍growth.

ExperienceCLIENT SERVICE MANAGER | WHELAN SECURITY | APRIL 2015 TO PRESENT

· Manage‍10‍plus‍Security‍Client‍Contracts‍throughout‍the‍Austin‍area

· Create‍and‍implement‍Post‍Orders‍as‍it‍pertains‍to‍the‍Client‍Account

· Train,‍develop‍and‍counsel‍new/current‍Security‍Officers,‍including‍disciplinary‍action‍plans

· Serve‍as‍the‍administrator‍for‍Whelan‍View,‍Inforad‍paging,‍and‍SSM‍Camera‍programs

· Handle‍scheduling‍and‍payroll‍for‍over‍50‍Officers

· Maintain‍direct‍communication‍with‍multiple‍business‍partners,‍developing‍professional‍relationships

· Provide‍weekly‍training‍topics‍for‍Officer‍development

· Manage‍a‍Security‍Dispatch‍Center‍(SDC)‍for‍all‍of‍the‍City‍of‍Austin‍Water‍Utility‍Sites

· Obtain‍and‍maintain‍employee‍logins‍and‍badging‍for‍site‍access

· FEMA‍Certified‍in‍Professional‍Development‍and‍Emergency‍Management

ACCOUNT MANAGER | WHELAN SECURITY | FEBRUARY 2014 - APRIL 2015

· Strategic‍Account‍Manager‍for‍Samsung‍Austin‍Semiconductor

· Handled‍scheduling‍and‍payroll‍for‍over‍100‍Officers‍on‍site

· Trained‍new‍hires‍in‍orientation‍for‍the‍Samsung‍Plant

· Conducted‍interviews‍for‍the‍Floor‍Operations‍and‍Dispatch

· Directed‍contact‍with‍the‍customer,‍maintaining‍professional‍relationship

· Provided‍weekly‍training‍topics‍in‍WhelanView‍(Reporting‍Software)

· Maintained‍Patrol‍Vehicles‍on‍site

SITE SUPERVISOR | WHELAN SECURITY | JUNE 2012 – FEBRUARY 2014

· Experience‍as‍Control‍Room‍Officer:‍responsible‍for‍monitoring‍cameras‍ensuring‍no‍unauthorized‍personnel‍entered‍restricted‍areas,‍answered‍alarms‍from‍Building‍Automated‍(BAS)‍and‍Kastle‍System‍while‍notifying‍engineers

· Promoted‍to‍Building‍Night‍Rover,‍‍November‍2012:‍responsible‍for‍patrolling‍perimeter‍of‍building‍and‍designated‍floors,‍attending‍‍to‍Fire‍Department‍response‍for‍medical/fire‍emergencies,‍‍preparing‍incident‍and‍other‍appropriate‍reports

· Promoted‍to‍Site‍Supervisor,‍January‍2013:‍responsible‍for‍18‍security‍officers‍and‍their‍corrective‍and‍developmental‍actions,‍conducting‍‍post‍inspections,‍administering‍tests‍on‍site‍knowledge,‍attending‍‍to‍Fire‍Department‍response‍for‍medical/fire‍emergencies,‍preparing‍incident‍and‍other‍appropriate‍reports,‍training‍new‍employees,‍daily‍communication‍with‍Director‍of‍Security

· Implemented‍an‍Employee‍Satisfaction‍Survey‍to‍examine‍and‍gauge‍employee‍morale

· Personally‍requested‍to‍lead‍security‍detail‍for‍BOMA‍(Building‍Owners‍&‍Managers‍Association)‍Convention

· Awarded‍Employee‍of‍the‍Month‍October‍2012‍as‍Control‍Room‍Officer

· Awarded‍Employee‍of‍the‍Month‍October‍2013‍as‍Site‍Supervisor

PACKAGE HANDLER | UNITED PARCEL SERVICE | APRIL 2009 – JUNE 2012

· Unloaded‍and‍sorting‍of‍customer‍product‍shipments

· Lifted‍and‍lowered‍up‍to‍75‍lbs.‍for‍5‍+‍hours

· Former‍member‍of‍Teamsters‍Local‍687

TERRITORY ACCOUNT MANAGER | GUARDIAN PROTECTION | AUGUST 2008 – APRIL 2009

· Acquired‍self-generated‍leads‍as‍the‍top‍Territory‍Account‍Manager

· Sold‍a‍continuing‍annual‍amount‍over‍the‍required‍quota

· Awarded‍a‍lead‍sales‍position:‍responsible‍for‍2‍understudies

· Responsible‍for‍holding‍team‍meetings‍to‍report‍weekly‍activities

· Maintained‍communication‍for‍over‍10‍different‍communities‍in‍the‍Austin‍Metro‍Area

· Provided‍assistance‍to‍customers‍on‍a‍regular‍basis

CENTER SUPERVISOR | EXTEND-A-CARE FOR KIDS | SEPTEMBER 2005 – AUGUST 2008

· Managed‍and‍coordinated‍schedules‍for‍all‍site‍employees

· Received‍two‍Center‍Supervisor‍Awards‍the‍first‍year‍as‍a‍Supervisor

· Responsible‍for‍40‍children‍at‍the‍center

· Maintained‍a‍Red‍Cross‍First‍Aid‍and‍CPR‍Certification

· Managed‍an‍appropriate‍inventory‍for‍all‍projects‍at‍the‍center

CORPORAL INFANTRYMAN | UNITED STATES ARMY | AUGUST 2001 – AUGUST 2005

· Awarded‍the‍Combat‍Infantry‍Badge

· Attended‍NTC‍Desert‍Training‍in‍California

· Attended‍PLDC‍(Personal‍Leadership‍Development‍Course)‍and‍made‍the‍Commandant’s‍List

· Earned‍the‍Expert‍Infantry‍Badge

· Deployed‍with‍the‍Lead‍Task‍Force‍to‍Iraq‍in‍2004

· Served‍in‍Iraqi‍Cities:‍Baghdad,‍Taji‍Fallujah,‍and‍Babil

· Participated‍in‍over‍200‍raids‍serving‍as‍a‍Squad‍Leader

· Provided‍as‍Security‍Detail‍for‍the‍Battalion‍Commander

· Served‍as‍both‍Driver‍and‍Gunner‍for‍the‍120‍MM‍Mortar‍system‍with‍equally‍high‍proficiency‍

· Expert‍Infantry‍skills‍contributed‍to‍the‍capture‍of‍multiple‍targets

· Supervised‍a‍squad‍of‍men‍in‍lower‍rank

· Awards‍include:‍Good‍Conduct,‍Army‍Achievement,‍and‍Army‍Accommodation

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