sag december 2011 customer newsletter

D e c e m b e r 2 0 1 1

NewsletterKeeping you in the know

Inside This Issue:

Rally Jamaica•Where We Are•Game On!•Goals for 2012•Directors Message•Celebrity Corner•Birthday Greetings•Kicks n’ Giggles•Customer Service Basics•

ContinuedLanguage 101•Restaurant Week 2011•

...and more

On Wednesday 23 November a couple, owners of a Suzuki Grand Vitara,brought in their vehicle for servicing at Stewart’s Auto Sales, OrchardRoad facility without the vaguest idea that this would be a lucky day forthem.

The servicing was assigned to technician Leon Davis who discovered adusty brown envelope with $170,000. The customers were immediatelycontacted and they gleefully advised that approximately one year ago they“lost” this envelope with money and had eventually given up hope off inding it.

It was put in the car’s glove compartment and apparently pushed so farback that unknown to them, it was lodged behind the glovecompartment and under the dashboard. Due to the honesty of LeonDavis they will enjoy a very happy and prosperous Christmas.

Mrs. Diana Stewart, Managing Director of the Stewarts AutomotiveGroup, while congratulating Leon Davis, emphasized that honesty isamong the Group’s core values and that staff is constantly guided toexpress these at the workplace as well as in their lives outside of theGroup.

Leon Davis was also voted the most disciplined player in the Group’srecent football competition.

Staff

Civic Responsibility

Stewart’sTransportation Team

Back to School

Safety While ChristmasShopping

ONE OF OUR CULTURE VALUES – HONESTY- SHOWN BYSUZUKI TECHNICIAN, LEON “RATTY’ DAVIS.

CONGRATUL ATIONS !

Leon Davis, right, Suzuki technician hands overenvelope with $170,000 to Mrs. Diana Stewart.

Stewart’s Automotive Group December 2011

CELEBRITY CORNERCELEBRITY CORNER

Doneth Burnett, Financial Controller/Office ManagerBudget Rent-A-Car

Doneth Burnett, FinancialController/Office Manager ofBudget Rent-A-Car has 22 years’experience in the car rentalbusiness, 13 of which has beenwith Budget.

The Stewarts AutomotiveGroup is happy to embrace thetalent and dedication thatDoneth, a Chartered Accountantand Fellow of the CharteredAccountant Association, bringsto the job.

Amiable, reliable anddedicated, she can be relied on toget the job done in the mostdifficult circumstances. Donethis committed to reaching andmaintaining productivity goalswhile ensuring client satisfactionand administers a continuoustraining programme for the 50staff.

Doneth’s only child, adaughter, is a university student.

WELCOME & FAREWELLWe would like to extend a warm welcome to our

new staff members:

Mrs. Patricia Wright Martin - Group Human ResourcesManager, Stewarts Automotive Group

Carlton Burrell - Group Parts Manager (located atStewart Industrial)

Gary Burke - Service Advisor, Silver Star Motors

Granville Morgan - Rental Agent, Budget Rent-A-Car

Andrew Smith - Technician, Stewart Motors

Miss N’Gina Thompson, Personal Assistant to Director,Mrs. J. Lechler.

Goodbye and best wishes to those leaving atyear end:

Miss Denise Fletcher - Service Advisor, Stewart Motors

Miss Cecille Scott - Personal Assistant to Mr. DuncanStewart, Stewart Motors

As the Christmas and New Year approaches, we takethis opportunity of thanking everyone for your continuedhard work.

It has been an interesting and challenging year but wehave made some progress. As an example, all staff shouldbe in possession of our Core Values and hopefully areusing these as a compass for our everyday activities. Wecontinue to introduce our morning motivationalmeetings throughout our Group and should shortly haveeveryone on board.

We are happy to report that BMW sales continue to behealthy; sales of Suzukis have improved since the changein duty structure and we are looking forward to morerobust sales in 2012, not only for Suzuki but for all ourother marques and products.

The move of all of the Suzuki operations to 51 SouthCamp Road is expected to take place in January andconstruction to make this a smooth transition isunderway. To bring you up-to-date, Mitsubishi hasmoved to the showroom at 49 ½ South Camp Road andSuzuki will be moving into the showroom vacated byMitsubishi. Other facilities are being put in place to make

our new location first class and equally beneficial to ourcustomers and staff.

As we approach 2012, we expect an interesting year asall of us grapple with the challenges to Jamaica’seconomy; the celebrations of our 50th Year ofindependence as well as 20 years since the establishmentof Stewart’s Auto Paints. We will all be required to workharder, operating as a Team in all aspects of ouroperation, with all divisions pulling together andassisting each other as the need arises. There will be noplace for disloyalty or for destructive behaviour to eachother and we ask everyone to search their attitudes and tomake the necessary changes to ensure that we all prosperin the years ahead. Please remember that it takes a teamto achieve.

In our quest for the desired success, we all need to makea commitment to nurture and embody the qualities ofquality control and a consistently first class level ofcustomer service, both internally and externally.

We wish everyone a safe, wonderful season and abright, prosperous New Year to you and your loved ones.

DIRECTORS’ MESSAGE


Happy BirthdayStewart's Auto SalesMitsubishi Division

Phillip A. Harrison December 4Lorrie Laylor December 5Durvan Pyrce December 7Devon Brown December 14Barrington A. Forbes December 16Christopher J. McFarlane

December 16Ian Mudie December 16Courtney A. Small December 25Doreen P. Hall-Turner

December 31Christopher G. Johnson January 1Richard L. Phillips January 1Orane O. Spence January 1Stefon O. Plummer January 5Shabant R. Rose January 16Yvonne C. Evans January 17Rory A. McDonald January 20Davian Smith January 21Dudley C. McLean January 23Paul E. Alvaranga January 25Edwin Williams January 26

Stewart Industrial

Theresa Garwood-GibsonDecember 5

Henry James December 6Kayde Walker December 7Latoya Campbell December 12Damion Lewin December 12Earl Delgado December 18Paul Pryce January 1Beverley Wilson January 3Moulton Davis January 5Carlton Burrell January 8Andre Robinson January 19Kenneth Francis January 30

Stewart's Auto SalesSuzuki Division

Earl N. Watt December 2Christopher Callen December 7Tarzan N. Morris December 8Andrew L. Johnson December 28Kasheme A. Valentine December 30Phillip Brown January 4Shakair A. Hall January 5Henly O. Campbell January 12Renado R. Dixon January 13David N. Riley-Dunn January 16Marva I.Cunningham January 26

Stewart Motors

Dwayne Nathan December 19Gregory A. Dalton-Brown January 1George R. Israel January 17

Silver Star Motors

Kadian S. Hunter December 11Novalyn M. Jackson December 31Rohan F. Lynch January 13Nadine N. Thomas January 25

Budget Rent A Car

Devon A. Bogle December 21Roderick Watson December 30Shawnette Brown January 1Annalisa C. Huxtable January 2Jackie B. Malcolm January 2Craig O. Francis January 8Democardo C. Alliman January 12Richardo D. Allen January 20Christine S. Edwards January 25Vivienne A. Robinson January 28

Automotive Art

Robert Gayle December 4Lisa Chang-Gong December 4Marlon Walker December 7Oral Rowe December 9Andrea Chen December 14Rainford Satchell December 15Maxine Reid December 16Norine Davis December 28Kenroy McCreath January 1Sharona Lawes January 7Euan Murray January 14Kevin Cooke January 15Marcel Beckford January 25Neil Robinson January 29

Please let us know if we have missedyour birthday. Send your informationto Mrs. Marjorie Borough [email protected]

Remember to stop; look;listen as we set out to shop.Why we may ask? Wellpickpockets; break-in to ourhouse or to our car andhold-ups are possible duringthis busy season.

Pickpockets will try to getclose to our pockets,especially the back pocket,to our handbags; backpacksand shopping bags. Pleaseensure handbags are firmlyat our side and fully zipped.For men, please do not carry

valuables in your back pocket asa smart pickpocket can pick you leaving you unaware.

Let us not do all the shopping at once as a car full of itemsinvites thieves; leave expensive items for the last and headstraight home. Put items in the trunk so they are not inplain view.

Try and shop during the day as we are more susceptible atnight to becoming victim of violent attack trying to get intoour cars or to get home rather than during the day.

A lot of us become stressed out during the Season whichcan bring on confrontation so be sure not to fall victim torage of any kind. It is much easier to walk or drive awayand to keep the holiday pleasant.

We should be on guard until we are safely inside our house;please remember to look and listen and exert commonsense.

SAFETY WHILE CHRISTMAS SHOPPING


“In the end, you’re measured not by how much you undertake but by how much you f inallyaccomplish.” - Donald J. Trump

Do you have yourchildren’s back to schoolplans worked out? Pleaseremember as we celebratethe Festive Season thatthose of us with childrenwill have to manage theBack to School Januaryexpenses, so be cautiousin the spending!

Look out for sales of school shoes, uniforms, etc. so thatexpenses do not become overwhelming. Mend the clothesthat need it; sew on the buttons; ensure hooks for waists arein place; zippers are moving freely; books are in goodcondition; shoes cleaned; school bags cleaned. Please getthe children involved with these activities.

Do NOT replace items that can be refreshed and re-used.Children do not need the latest fashion in school bags,shoes, etc. and should be discouraged from this line ofthinking.

We talk about New Year’sresolutions and many ofus don’t get past the 31stJanuary with these loftyresolutions. Perhaps, ifwe re-named themGOALS we would havebetter luck.Suggestions for simple,doable goals. Suggestion– Choose those which youwish to embrace; write

them down and read themevery day and devise strategies and actions to honourthem.

-Becoming an “A” Team person – i.e. always aiming forthe highest in all aspects of work and relationships withfamily, co-workers, etc. “A” Team = Punctuality; Agood work ethic; Loyalty; Good Time ManagementPractices; Treating each other with respect; Livingby the Company’s Core Values.

-Attending morning motivation

-Think “outside the box” whenever possible. If you are aparent, become an A Team parent

-Budgeting for prosperity

-Eating and living healthy

A big ‘BIG UP’ to our competent, reliabletransportation team under the unofficialleadership of the formidable Mrs. MarciaWilliams of Orchard Road.

This group of men is constantly on the road Mondaysto Fridays and as needed on a week-end. Many of usare unaware of the activities of this important group ofstaff with their duties of banking; movement ofimportant documents; documents to/from theExamination Depot; licencing of customers’ vehicles;mail pick-ups; deliveries; transporting importantvisitors of the Group; of visiting FIFA officials of theJamaica Football Federation; of visiting Celebritiesperforming for charitable causes and numerous otheractivities.

They move quietly, constantly andoften beyond the 8.00a.m. to 5.00p.m. workday.

Keep up the good work‘Transportation Team’! The Stewart’s Transportation Group

S T E W A R T ’ S T R A N S P O R T A T I O N G R O U P

KevinMoore


SILVER STAR MOTORS HOLDFIRST IN A SERIES OF

CUSTOMER FOCUS GROUPS

In an effort to bring customer service to the

highest possible standard, Silver Star

Motors, Mercedes-Benz dealer, recently

held its first Customer Focus Group meeting.

Frank discussions were held with a small

group of seven (7) customers in this first in a

series of focus group meetings which

discussed the best practices to bring about

the highest levels of customer satisfaction.

All were encouraged to speak freely of their

experiences with Silver Star Motors and to

explore ways of bringing the dealership to

the desired Stewart’s Automotive Group

standards of excellence in service delivery.

Chaired by Chris Green, Silver Star’s recently

appointed Service Manager, who, with his

years of luxury brands experience in the U.K.

and Middle East, is committed with his team

to bring about the desired change to the

Mercedes-Benz’s customers experience.

In attendance was Mrs. Jacqueline Stewart-

Lechler, a director of the Stewarts

Automotive Group with special

responsibility for Mercedes-Benz, as well as

other staff integral to excellent customer

service.

From L-R: Mrs. Stewart Lechler, Ian Medows, Happy Customer, Mariclair Lyons, Happy Customer #2,Happy Customer #3.


Team Suzuki, in seeking to better their efforts in this year's gruelling Rally

Jamaica meet placed second yet again. Last year, the team finished second

overall to Gary Gregg.

Gill and Cummins were leading until the very last but unfortunately made a

few errors in the last stage putting them once again in second place. They

have promised definitely to be number one in 2012 and we will be there to

work with them!


“Neglecting small things under the pretext of wanting to accomplish large ones in the excuse of acoward” - Alexandra David-Neel

CUSTOMER SERVICE BASIC - GREETINGS AND FIRSTIMPRESSIONS.

THIS ARTICLE IS CONTINUED FROM THENOVEMBER EDITION OF OURNEWSLETTER

Where possible greet customer by name as namerecognition makes a customer feel important and isconsidered as a major customer service “winner” point.If unaware of the name ask; make a note of it;pronounce it properly and use it frequently.Make customer feel relaxed from the outset and conveythat you are interested.Show that they are valued by being courteous, pleasantand upbeat and by anticipating each and every smallneed. Ask how you can be of help to him/her today.Vary the question, so that it does not sound robotic anddo this in a sincere, pleasant, professional non-familiarmanner.

LISTEN and HEAR carefully to what him/her aresaying and make notes if necessary so that they do nothave to repeat. Listen for emotions in customer’smessage. Put yourself in their shoes and respondsensitively by offering service to address their needsand concerns. Consult with customer to establishhis/her needs; explain all processes relevant to thetransaction and summarize to confirm that he/sheunderstands and is comfortable with action outlined.Be knowledgeable and give helpful information.Consistently walk the “extra” mile. Do not entertaindistractions by other staff, unless it an emergency. If acustomer needs to be directed to another section pleasewalk with him/her or give precise directions so they arenot left wandering without knowing where to go. Offerrefreshments as available. Take any follow-up actionrequired; provide reminders where necessary and keepcustomer informed regarding action being taken.Always remember to thank customer for the visit orphone call

TREAT ALL CUSTOMERS AS IF THEY ARECOMING IN FOR THE FIRST TIME. IN OTHERWORDS, BE CONSISTENT WITH ALLCUSTOMERS WITH A+ SERVICE AT ALLTIMES. REMEMBER TO BE SINCERE ANDRESPECTFUL AT ALL TIMES, ESPECIALLY INDIFFICULT SITUATIONS.

DO

In order to engender confidence; convey interest;professionalism and to express the Group’s core valuesand attitudes:--Project a positive “can do” attitude.-Ensure work area is ready for customers and that it isneat and tidy with all necessary documents, writingmaterial, etc. in place.

-Immaculate grooming – e.g. nails are clean; hygieneneeds are taken care of; general appearance is neat andin keeping with company regulations. Clothes are cleanand not crushed. Uniforms are worn correctly. Shoesare clean and polished where necessary.-Be affable, available and knowledgeable with a positiveand cheerful outlook.-Cultivate the ability to put the customer on centrestage and remember that an important service “winner”is the ability to allow a customer to be right (even whenthey are not).-If there is a vehicle; part or service not currentlyavailable, ensure customer is kept up-to-date of anychange(s).

DO NOT

-Label any customer as a “problem customer” as we arelikely to treat him/her in that manner. It is ourresponsibility to create the path for him/her to becomean ambassador for the GROUP because we havetreated him/her as a valued partner in the business. -Carry out personal conversation with another staff; oron the phone while serving a customer.-Have any negative conversation ABOUT

ANYTHING within earshot of customer - about othercustomers; staff; the company; family; the competition;politics or religion. An often overlooked example is acustomer may bring in a vehicle for service and theirmodel has an unresolved problem, please NEVER,EVER SAY “You are not the only one with thatproblem” or “That part always needs changing” or anysimilar comment that conveys that there is a problemthat we are aware of that has not been fixed. What isneeded is to note their experience and follow all thesteps to resolve what needs fixing.-Mock a customer or another staff.-Convey the attitude of being too busy or overworked.We are here to look after the customer and they are nothere to hear about our work or personal problems. If acustomer is early for an appointment do notcommunicate in any way that this is bad or that itcreates a problem for us. Instead, let them know howhappy we are that they are here.-Use technical jargon that is not easily understood. -Put a call on hold without getting caller’s permission.-Transfer a call to another staff without an explanationfor the transfer. Also, customers do not wish to beshunted from person to person without getting his/herneeds met.-Chew gum or eat in customer’s presence.-Laugh or talk loudly.

LET US ALWAYS REMEMBER THAT THECUSTOMER IS THE KING/QUEEN OF THEBUSINESS AND HE/SHE PAYS OUR SALARY.


Mitsubishi New Product Training

“Nothing great was ever achieved without enthusiasm” - Ralph Waldo Emerson

Participants in the Mitsubishi ASX Training Seminar from right: Paul Alvaranga, Group Technical Trainer; JasonPassley, Technician, Stewarts Mitsubishi; Courtney Wilson, Technician, Stewarts Mitsubishi; Bhisham Baloath,Technician from Trinidad & Tobago; Joseph Davison, MMC Technical trainer,Caribbean and Latin America;Kemar Obrien, Technician, Stewarts Mitsubishi; Anderson Auguste, Manager, Mitsubishi St. Lucia; and Kurt Clark,Budget Rentals, Kingston.

In keeping with the Stewart’s Auto Sales Limited core values “We service what we sell” severaltraining seminars were held with Mitsubishi & Budget technical team to introduce new vehicle ASX.

The objective was to familiarize technicians with the new product so that they can maintain andeffect timely repairs.The first in the series was conducted by Joseph Davison MMC Technical trainer for the Region(Caribbean and Latin America) and the others by Paul Alvaranga Group, Technical Trainer.

You may notice that it is becoming more difficult to find an air pump at your gas station. Thankfully,Automotive Art now has stocks of 3 models of a portable air compressor, meaning that you don’t needthe gas station pump as we can all become self-sufficient with our portable air compressor. Remember,the experts recommend that tyres be checked once weekly for cuts, bulges and air.

Portable Air Compressors


“I have discovered the secret that after climbing a great hill, one only f inds that there aremany more hills to climb” - Nelson Mandela

Mrs. Jacqueline Stewart-Lechler reminded us at amorning motivational meeting at South Camp Roadrecently that those of us with a vote had a responsibility toexercise our franchise on Election Day.

She pointed out that many citizens who are notcontributing positively to Jamaica are going tobe voting and that even if we think the Partythat we support may be the loser we shouldconsider that once we have voted we become astatistic that will always be considered andcannot be overlooked.

Mrs. Lechler also asked that those who did notchoose to be enumerated for the forthcomingElection should ensure that on the nextoccasion that this takes place we should ensurethat we are on the Voter’s list so that our voicecan be counted.

The Directors of Stewarts Automotive Group, in an effortto demonstrate commitment to civic responsibility, haspartnered with the Gleaner by providing them with a busto facilitate election reporting throughout the Island.Fortunately, Silver Star Motors had recently changed their

Courtesy Bus to a spanking new Suzuki APVand their faithful old Mitsubishi L300 bus was

available. The Gleaner has given it a special identity withour Group’s logo prominently displayed on all sides andwe look forward to seeing it in the cities, towns, districtsand deep rural Jamaica.

Let us think on this and seriously consider Mrs. Lechler’swise advice.

CIVIC RESPONSIBILITY

COURTESY BUS DESIGN

LANGUAGE 101WORDS THAT ARE OFTENMISPRONOUNCED

Let us check our pronunciations please

CORRECT INCORRECTArchitect ar-ki-tekt arch-i-tektAsk ahsk akseCertificate sert-if-i-ket cer-fi-ketDesk d-e-s-k d-e-k-s Electoral elec-tural elec-toe-ralPrayer pray-ur pry-urViolence vie-oh-lence voy-oh-lens or voylensViolent vie-oh-lent voy-o-lent or vylent

WORDS THAT ARE OFTEN MISUSED

Morning - Starts from the second the clock leavesmidnight until the second before 12noon or midday.

Afternoon - Starts from the second the clock leavesmidday or 12noon until the second before it reaches6.00 p.m. It is therefore incorrect to say good eveningat 4.00 p.m., 5.00 p.m. or any time before 6.00 p.m.

Even when the afternoon is dark, it the time on theclock that counts, not the darkness.If you are not comfortable saying good afternoon inthe latter part of the afternoon then just say hellopolitely.Evening Starts at 6.00 p.m. right up until 12

midnight.PLEASE NOTE THAT GOOD NIGHT IS NOT agreeting and should only be used at departure in theevening period. This error is made by many of us inJamaica including several of our radio and TV staff etc.Goodbye can be used at any time of the day.

WORDS AND NAMES

We regularly need to identify ourselves and some menwill say I am Mr.Jones. Please - Mr. Miss or Mrs. arenot names. Say John Jones or Mary Smith or, in thecase of a woman who is married, she can if she wishes,say Mary Smith and add the Mrs. at the end but neverin the beginning. The same rule applies for letter writing.In the case of receiving a call from a woman whoidentifies herself as Mary Smith, it is allowed forreasons of clarification to politely ask if it is Miss orMrs. Smith and to some people it may not matter butto others it may or will matter and these niceties cango a long way. If you are asked why are you asking ifit is Miss or Mrs. politely say that you only wish to becorrect in addressing them.Please also remember that many divorced women donot wear a ring but for family reasons they still keeptheir married name so do not assume that a womanwithout a ring is Miss.You can also use the now accepted Miz (in writtenform it is Ms.) when in doubt regarding a woman.


“To accomplish great things, we must not only act, but also dream, not only plan, but alsobelieve.” - Anatole France

THE BATHROOM

ALWAYS FINISH THE JOB! Clean up after yourself. None of us want togo to the toilet to find unwanted “souvenirs” of a previous user. Theseinclude a dirty toilet seat, dirty toilet floor, bits of toilet paper or evenworse.

ALWAYS leave the bathroom at least as clean as you found it or evencleaner where possible. Remember to leave the basin and the counterclean; wipe dry and if you combed your hair please do not leave any residueon the counter.

DO NOT HOLD long, personal conversations with other staff while in thebathroom, especially when this facility is shared with our customers.

PLEASE NOTIFY the relevant staff if you notice supplies are finished orrunning low – e.g. toilet paper, soap, paper towel; a dripping pipe or a“running” toilet.

Here is a listing of our January to November2011 motor vehicle sales:

BMW 201Mercedes-Benz 70Mercedes-Benz Commercial 4Mini 30Mitsubishi 216Mitsubishi Fuso 36Suzuki 624

Our group combined is the number 2 seller ofvehicles. Next year, let us target being number 1!

HOW WE ARE DOING

SIMPLE WORKPLACE ETIQUETTE

Our very own Suzuki Sales Rep and national champion Shaun Barnes has highlighted the 2011 National

Shotgun Championship Awards Banquet with five awards. The 31-year-old, who was runner-up the

previous year, copped the Clem Tavares Memorial Cup for being champion of the SSL Trap ahead of one

of his mentors, Khaleel Azan. He beat Ian Banks to win the Leighton Sasso Cup in the SSL Fitasc; won

the A Class ahead of Craig Simpson and Robert Reid in the Best Dressed Chicken Five Stand; defeated

Bobby Chung for the Metry Seaga Memorial Cup in the SSL Main Event and hoisted the Hugh Croskery

Snr Memorial Cup as the national champion ahead of Bobby Chung, who was awarded the Jackie

Thwaites Cup. He was introduced to clay shooting in 1999 and has not looked back since. He struggled

through the various classes and spent a number of years at the B class before, thanks to help from his

coach Khaleel Azan and Ian Banks, he was able to progress to the A class, which he has been competing

at for the past three years. We are extending a hearty congratulations to Mr.Barnes and wish him all

the best in his future endeavors.

Sean Barnes

Sean Barnes - Expert Shot

Congratulations toMrs. Diana Stewarton becoming thepresident of theJamaica Rent-A-Car Association. Sheis a lady of manyhats; ManagingDirector of Stewart’sAuto Sales Ltd.,Managing Directorof the StewartsAutomotive Group,and President ofAMCHAM Jamaica.

Congratulations!

SAG Director Diana Stewart


“I shall be like that tree; I shall die at the top” - Jonathan Swift

But how do I do it?Find and circle all of the animals that arehidden in the grid. The remaining lettersspell an additional show.

AARDVARKALLIGATORBABOONBARRACUDABEARBISONCAMELCHIMPANZEECHINCHILLACOBRACOUGARCROWDONKEYDOVEEAGLEELKFERRETFOXGECKOGOATGOPHERHAMSTERHAWKHERONHIPPOPOTAMUSJACKALJELLYFISH

KIWILEOPARDLIONOTTERPANTHERPARROTPEACOCKPELICANPIGPORCUPINEQUAILRACCOONRAVENREINDEERROADRUNNER

SALMONSLOTHSWANSWORDFISHTIGERTORTOISETROUTTURKEYVULTUREWOLVERINEWOODPECKERWREN

Animals Word Search

To solve, seenext issue

Below is the solutions to the ‘Old TVShows’ word search featured in thelast edition of our newsletter.

Kicks n’ GigglesIn the hospital the relatives gathered inthe waiting room, where their familymember lay gravely ill.Finally, thedoctor came in looking tired andsomber. “I’m afraid I’m the bearer ofbad news,” he said as he surveyed theworried faces. “The only hope left foryour loved one at this time is a braintransplant.. It’s an experimentalprocedure, very risky but it is the onlyhope. Insurance will cover the

procedure, but you will have to pay forthe brain yourselves.” The familymembers sat silently as they absorbedthe news. After a great length of time,someone asked, “Well, how much doesa brain cost?” The doctor quicklyresponded, “£5,000 for a male brain,and £200 for a female brain…” Themoment turned awkward. Men in theroom tried not to smile, avoiding eyecontact with the women, but some

actually smirked. A man unable tocontrol his curiosity, blurted out thequestion everyone wanted to ask, “Whyis the male brain so much more?” Thedoctor smiled at the childish innocenceand explained to the entire group, “It’sjust standard pricing procedure.. Wehave to mark down the price of thefemale brains, because they’ve actuallybeen used.”

Mitsubishi hasmoved to theirnew showroomat 51 SouthCamp Road,making way forSuzuki to moveinto what will be

their new showroom at 49 1/2South Camp Road. We expect thismove to take place some time inJanuary. More anon. Mitsubishi’s new home at 51 South Camp Road

Restaurant Week 2011Our Group was once again a sponsor and for this year’s Restaurant Week in November we were a major sponsor. Our

Group was a major sponsor this year and, as usual, we took the opportunity of displaying our products on various nights atMarket Place. Also, some lucky customers dined with us. Here are some scenes of Restaurant Week 2011.

Stewarts Automotive Group’s Participation in Restaurant Week 2011

The Stewart Motors BMW M Lounge

2012 Mini

Silver Star Mercedes-Benz Display

D e c e m b e r 2 0 1 1

NewsletterKeeping you in the know

Staff

BMW x6 M

Automotive Art Showings

The Automotive Art Tent Automotive Art Tyre Display

sag december 2011 customer newsletter

Documents

technician leon davis

leon ratty davis

diana stewart

stewarts automotivegroup

stewart motorsas

stewarts automotive

bysuzuki technician

stewarts auto sales