7 distribution

companies who

are more efficient

thanks to

Sage CRM

As the owner or manager of a modern distribution

company, you know how important it is to ship

orders on time and provide great customer service

and stay one step ahead of the competition.

As the owner or manager of a modern distribution

company, you know how important it is to ship

orders on time and provide great customer service.

But do you know that a customer relationship

management solution can help you sell more

products and services, get ahead of the competition

and become more profitable?

We do

Here are 7 real-world

examples of successful

distribution companies

using Sage CRM today

For

understanding

what customers

want

The car rental company Avis wanted a

system for customer service and for

responding to customer interactions.

It integrated Sage CRM with its

booking system, giving employees a

better view of customers and driving

efficiency across the business.

“Our operators have a full service and booking

history of callers [and] resolution time is down.

We can build a much deeper impression of the

‘Avis experience’.”

What Avis is saying:

Ann Gallagher,

Customer Relations Manager

For more

productive

business

processes

Konica Minolta relied on three software

systems which were unproductive and

costly. The printing services company

wanted a solution that would save it time

and money.

Using Sage CRM and Sage ERP, the

printing services company can see its

current cash flow, access current

customer information and build more

rewarding relationships.

‘It became increasingly important to make the

customer a partner in our daily business

processes and to achieve this we needed a

[complete] view of our customers’

What Konica Minolta is saying:

Ronald Rens,

IT and Engineering Solutions Manager

For a more

mobile

workforce

Healthcare equipment

supplier Linet France

needed a CRM system that

employees could access

remotely and use to track

long-term business projects.

Mobile CRM means its

employees can save time

and become more

productive by updating

their data from anywhere.

“Our sales men, who handle up to 15

departments each, consult all the customer

data securely in real time and also update our

database remotely. That way they gain time and

independence”

What Linet is saying:

Eric Mougin,

President

For getting

ahead of the

competition

x

The Musgrave Group required a solution

for providing superior business support

to its retail partners. In addition, it

needed a system that would allow it to

improve customer service.

x

Sage CRM enables the Musgrave

Group to respond to customers

faster and provide a quality customer

service experience that differentiates

it from competitors.

“It is important for Musgrave Retail Partners Ireland to

deliver a high quality customer service. This is not

possible to do effectively in the absence of a good

CRM solution. In turn, quality customer service helps to

differentiate us from our competitors and allows us to

respond quickly to our customers' needs.”

What the Musgrave Group is saying:

Michael O’Neill,

IT Service Desk Manager

For providing

exceptional

customer service

Lightspeed Aviation distributes

headsets, but as the company grew it

found providing exceptional customer

service more difficult.

Today Sage CRM and Sage ERP

provide an integrated business

management solution that enables

exceptional customer service.

What Lightspeed Aviation is saying:

“Sage ERP and Sage CRM are flexible enough to

work the way we work and help us to be better at

what we do. We have a platform that will support

our growth and adapt to our changing business for

years to come”

Jim Mueller, Vice President and COO,

Lightspeed Aviation

For employees

who want

easy-to-use

software

x

TODD’s sales team needed an easy-to-

use CRM solution that would improve

their knowledge of customers, drive

their productivity and increase sales.

x

Thanks to Sage CRM, TODD now has

a central customer database that all

of its team can use to find

information about customers faster

and more easily than before.

“Sage CRM’s user-friendliness and

intuitive interface simplified its adoption

by [our] users.”

What TODD is saying:

Audrey Pinsault,

Sales Administration Manager

For enabling

faster business

growth

31

Inortech supplies paint, ink, plastics,

and adhesives. It wanted a solution

for handling prospect and customer

information, for collecting invoices

and for reviewing sales histories.

32

Sage CRM has accelerated

collections for outstanding

invoices, improved its cash flow,

credit, and increased the

company’s ability to expand.

“With all information readily available, sales

representatives can deliver unparalleled

customer service and strengthen client

relationships. In short, Sage CRM delivers the

business management capabilities we need to

stay competitive. ”

What Inortech is saying:

Shaun Summers,

Global Sales Tools Manager

Over 15,000 companies around the world use Sage

CRM every day.

Over 15,000 companies around the world use Sage

CRM every day.

Distribution companies who use Sage CRM are

becoming more efficient, productive and profitable.

Over 15,000 companies around the world use Sage

CRM every day.

Distribution companies who use Sage CRM are

becoming more efficient, productive and profitable.

You can do the same.

sagecrm.com

Discover how our customers are

succeeding with Sage CRM:

www.sagecrm.com/success-stories/