saint louis science center foundation · saint louis science center foundation parking system...

2018

Terri Edney

Saint Louis Science Center

2/5/2018

Saint Louis Science Center Foundation

Project Specifications: Parking System Replacement

SAINT LOUIS SCIENCE CENTER FOUNDATION PARKING SYSTEM REPLACEMENT RFP

PROJECT SPECIFICATIONS P A G E | 1 2/5/2018

Table of Contents Parking System ............................................................................................................................................ 3

Overview ................................................................................................................................................. 3

History ..................................................................................................................................................... 3

Environment ........................................................................................................................................... 3

Documents in this RFP Packet ................................................................................................................. 3

Audiences .................................................................................................................................................... 3

Saint Louis Science Center (SLSC) ........................................................................................................... 3

Saint Louis University High School (SLUH) .............................................................................................. 3

Features ...................................................................................................................................................... 4

Description of desired daily operation ............................................................................................... 4

Requested Features .................................................................................................................................... 5

Pricing .................................................................................................................................................. 5

Entrance .............................................................................................................................................. 5

Exits (2) ................................................................................................................................................ 5

Program ............................................................................................................................................... 5

Inside Main Facility ............................................................................................................................. 5

Specifications .............................................................................................................................................. 5

Hardware Specifications ......................................................................................................................... 5

Cabinets & Pedestals ........................................................................................................................... 5

Display ................................................................................................................................................. 6

Receipt Slot ......................................................................................................................................... 6

Credit Card reader ............................................................................................................................... 6

Receipt Printer .................................................................................................................................... 6

Power Operation & Backup ................................................................................................................ 6

Barrier Gates ....................................................................................................................................... 6

Payment Transactions ......................................................................................................................... 7

Online Communication ....................................................................................................................... 7

Management Software ....................................................................................................................... 7

Management Reports ......................................................................................................................... 8

Contractor Obligations .............................................................................................................................. 10

General .................................................................................................................................................. 10

Testing ....................................................................................................................................................... 10



Training ..................................................................................................................................................... 11

Support ..................................................................................................................................................... 11

Software Support .................................................................................................................................. 11

Hardware Maintenance ........................................................................................................................ 11

Warranty ................................................................................................................................................... 11

General Warranty ................................................................................................................................. 11

Electrical Wiring and Conduit ............................................................................................................... 12

SYSTEM DOCUMENTATION....................................................................................................................... 12

System Administration Documentation: .............................................................................................. 12

User Documentation: ............................................................................................................................ 12

As-built drawings: ................................................................................................................................. 12

Software Documentation and Utilities: ................................................................................................ 12

Database Structure and Schema: .......................................................................................................... 13

Maintenance Manuals: ......................................................................................................................... 13

Parts Lists: ............................................................................................................................................. 13

Preventative Maintenance: .................................................................................................................. 13

Bid Alternate No. 1: Parking Booth Replacement ..................................................................................... 14

Booth ................................................................................................................................................. 14

Bid Alternate No. 2: Exit Counter .............................................................................................................. 14



Parking System

Overview The Saint Louis Science Center Foundation (The Saint Louis Science Center, Science Center, SLSC) is

seeking a replacement for its current parking system. The current system is 25 years old for which parts

are no longer available for repair, and new functionality is required.

History The Saint Louis Science Center is the product of the merger of the Natural History Museum of Saint Louis

and the Saint Louis Planetarium in 1985. The Saint Louis Science Center traces its roots to the Academy

of Science of St. Louis, founded in 1856 as the first scientific organization west of the Mississippi River. In

1959, the Academy created the Museum of Science and Natural History in Clayton’s Oak Knoll Park.

When the Metropolitan Zoological Park & Museum District (ZMD) was formed in 1971, the Museum of

Science and Natural History became a member, independent from the Academy, which continues to

operate as a separate entity to this day. The Saint Louis Science Center features more than 700

interactive exhibits in ten galleries, including GROW, Mission: Mars, Life Science Lab, Makerspace,

Discovery Room, Ecology and Environment, Human Adventure, Structures, Liftoff and Experience

Energy. In addition, guests can see science in action through Amazing Science Demonstrations at Center

Stage, enjoy a thrilling film experience at the OMNIMAX Theater and gaze at the stars at the James S.

McDonnell Planetarium.

Environment The Saint Louis Science Center operates a 689 space parking lot at its location at 5050 Oakland Avenue,

St. Louis, Missouri. The use of the lot is shared with Saint Louis University High School (SLUH). The

ultimate goal of SLSC and SLUH is to provide safe, efficient parking for the various audiences each

institution serves.

Documents in this RFP Packet Please note that in addition to this document a Notice to Bidders, Proposal Requirements, and Bid

Form are attached. These documents contains all of the vendor specifications necessary to be

considered for this project. Any proposals received that have not followed the specifications outlined in

the Notice to Bidders, Proposal Requirements and Bid Form will be rejected.

Audiences

Saint Louis Science Center (SLSC) Guests – Transient Visitors

Office Visitors and Contractors – Transient Visitors

Staff – Regular users

Saint Louis University High School (SLUH) Parents, Guests and Staff - Transient Visitors

Students - Regular Users



Features Description of desired daily operation

Transient Paying Visitors

Entrance

During the hours of operation, transient patrons will be permitted entrance to the parking facilities. An

entrance station equipped with a ticket dispenser will be installed in each entrance lane in the parking

facility. A vehicle must be present for the device to issue a ticket. It will issue a time and date encoded

ticket to the transient patron. The time and date, along with a device number shall be encoded on the

ticket in both the manual and machine-readable formats. Once the patron pulls the ticket from the

dispenser the barrier gate arm will rise.

Exit

When the transient patron wishes to exit the parking facility, the parker pays for the parking fee in the

following method. The parker approaches the Pay-on-Foot (POF) device and inserts the bar code ticket

into the slot containing the ticket encoder. The POF device shall automatically calculate and display the

required fee. The POF device shall read and encode the inserted ticket with the payment information

when appropriate credit cards are inserted into the device to satisfy the payment due. The POF shall

return the properly encoded ticket to the parker who must use the prepaid ticket to exit. A receipt shall

be issued upon demand. The POF or exit device will record transaction for future record and data

retrieval.

The POF and exit device shall have the capability of processing and reporting separately numerous

transactions including: normal transactions, lost ticket transactions, non-revenue (no-charge)

transactions and validation transactions

As the vehicle approaches the exit lane and stops at the exit device, the arming loop is covered allowing

the exit device to be activated and accept tickets. The parker inserts the pre-paid ticket into the exit

device, which reads the information encoded and determines whether the parker has paid. The exit

device encodes the ticket as valid and retains the ticket. The exit device then signals the gate arm to rise.

If the aforementioned conditions have not been met, the exit device will deny egress and the parker will

need to contact a member of staff.

POF devices may exist separately from the exit device, such as in the lobby or at the ticket stations. At

the exit of the parking lot, the exit device shall combine the functions of the Pay-in-Lane (PIL) and exit

device as described here.

Regular Non-paying Users

Entrance

During the hours of operation, regular users will be permitted entrance to the parking facilities. The

entrance station will be equipped with a RFID reader at each entrance lane in the parking facility to read

RFID tags issued to regular users. A vehicle must be present for the device to read the RFID tag. Upon

verifying the RFID tag, the barrier gate arm will rise.

Exit

An exit station, equipped with an RFID reader will be installed in each exit lane in the parking facility to

read RFID tags. When a regular user wishes to exit the parking facility, the parker will hold the RFID tag

to the RFID reader. Upon verifying the RFID tag, the barrier gate arm will rise.



Requested Features Pricing

Variable pricing for events and hour of day

Entrance

VOIP Intercom

Gate Control from inside facility and inside booth

Camera to determine if gate control is working

Proximity Reader

Ticket spitter for transient visitors printing 2D barcodes

Exits (2)

PCI Compliant Payments

Pay with Credit Card

Pay with Mobile

Read 1D Barcoded membership cards

Read 2D barcodes from entrance ticket spitter, indoor unattended kiosk, desktop validation

units and theater ticket printers.

Proximity Reader

Use our current access control cards

VOIP Intercom

Program

User Security

Reports

Cash-out report

SQL Database

12x7x365 Support

Local hardware support

Inside Main Facility

Remote Gate Control for Entrance and Exits

Camera Monitor

Desktop Validation Units (8)

Self-Service Kiosk Validation Unit for visitors to pre-pay

Specifications These specifications are a guide to what the proposed solution requires.

Hardware Specifications

Cabinets & Pedestals

Outdoor cabinets must be minimum 10 gauge, cold rolled steel. The Pedestal must be minimum

10 gauge steel with four (4) locations for anchor bolt fasteners. Anchor bolts cannot be exposed

outside the pedestal.

Surface finish must be powder-coating paint that is electro-statically charged and baked on.



Cabinets must have an aesthetically pleasing design that is easily recognizable as for fee

collection

Display

All instructions and rates are to be provided through the display, eliminating the need for

external signage.

Screen must be recessed and protected by a security cover

Screen must be vandal resistant, weather-proof and corrosion resistant

Screen must be modular, easily unplugged and replaced with basic tools for easy servicing

All Prompts must be SLSC configurable

Receipt Slot

The receipt slot must be protected with a sliding door and be weather proof.

Credit Card reader

Must be configurable via back-office software

CC reader must read and write to chip-based smart cards conforming to ISO 7810 and 7816

Reader must be comply with PCI PTS 4.x

Receipt Printer

Printer must be a high quality thermal printer with a simple paper path and reliable cutting edge

Paper rolls must be easily removed and replaced in less than 60 seconds

Printer must be modular and be easily unplugged without the need for any tools for easy

servicing

Printer should have the capacity of producing at least 3500 receipts prior to replacing the print

roll.

Power Operation & Backup

The pay station must operate with 120v direct current and have a battery power back-up option

A battery voltage check system must be integrated at the pay station and allow for the battery

voltage to be determined in less than five seconds

Battery storage area must allow the battery to be removed and replaced.

Barrier Gates

The gates will provide traffic control for entering and exit.

The gate should support boom lengths of up to 12 feet

Opening/Closing time/speed should be in a range of between 1.3 and 2.5 seconds, adjustable.

Operating temperature range of -22F to 130F

Wind force of 10Bft or greater

Arm location either left or right

Gate arm constructed of powder coated aluminum

Operating voltage 120V ac

Exterior housing made of aluminum with white power coated finish

All components are accessible through maintenance door and removable top cover

All access panes are to lockable and have proper, unique locks installed with keys furnished

Enclosure is to be weather tight when closed

Heater is required



Direct-drive style unit is preferred, however a suitable belt drive type unit may be considered as

an alternate.

100% duty cycle motor rated at 2 million cycles or better

Gate arm must have protection for pedestrian instruction or vehicle strike to minimize damage,

or to prevent such incidents from occurring

The controller should be fully programmable for all common lane configurations and operation

parameters. All inputs and outputs have the ability to be reconfigured in the field or via Ethernet

module.

Payment Transactions

Vendor supplied software should provide management control and reporting credit card process

via the internet through a web browser interface.

System must process and reconcile transactions with merchant processor in real time, directly

requiring no third party merchant gateway. Batch processing of the credit cards at the end of

the day is not acceptable.

Available merchant processors should include: Elavon, Chase Paymentech, First Data.

Vendor must be PCI-DSS and PA-DSS certified. Vendors supplying gate entry equipment must

meet the credit card data security requirements outlined by the Payment Card Industry (PCI)

standards Council for Service Providers and/or software vendor. Vendors must be listed on the

PCI websites and be shown to have active certification.

Must allow the option of a donation to be made in addition to the fee charged.

Must allow NFC Mobile Payments (for example Apple Pay, Google Pay, etc.).

Online Communication

The pay station must be able to support direct Ethernet connection without any additional

hardware.

The pay station must be able to support direct Ethernet connection of distances in excess of

300' from the central network hub.

Management Software

If the software utilizes Windows (any version), it must be able to take updates/upgrades via

Shavlik - Invanti patch management software.

The pay station must be able to automatically adjust internal clock for Daylight Savings Time

changes.

Must have the ability to setup and manage an unlimited number of pay stations.

Enable online "real-time" credit card authorization for online pay stations.

Allow a custom message on introduction screen and exit screen.

Minimum four lines of custom text for the receipt header, receipt footer and refund receipt.

Different values can be assigned to different days and the system must be able to charge to

correct amount for each day.

Ability to pre-set special rate structures up to a year in advance.

Ability to provide daily, monthly and annual passes required.

Pay station must be able to display rates and instructions in multiple languages, not limited to

the Roman alphabet.

The pay station must be able to control entry and exit gates.



Management Reports

Daily Collection Reports

Date and time of collection

Total amount of money in the collection

Total amount of money in the collection

Total number of tickets issued

Total amount of refunds issued

Total amount of change issues

Pay station firmware version, serial number

Total amount bills by denomination

Total amount of coins by denomination

Pay Station Report

Date of the transactions with "from" and "to" parameters

Total Deposits

Overpayments

Total Transactions

First Transaction Number

Last Transaction Number

Total credit card sales

History total since commissioning of the pay station

Remote Management

Back Office Reports

Transaction Date

Transaction Time

Payment Method

Rate Configuration

Pay Station Identification

Credit Card Type

Credit Card Settlement Status and authorization number

Product or rate option sold

Daily, weekly, monthly and annual revenue

Payment options allowed

Product or rates to be charged based on time and/or date

Display screen text & Remote Pay station configuration

The solution must allow for changes in the rate structure remotely provided the pay stations are

online. The solution must be configurable from a remote PC and capable of being uploaded to

the pay station in real-time, provided the pay station is on-line.

If remote management software utilizes Windows (any version), it must be able to take

updates/upgrades via Shavlik - Invanti Patch management software.

The solution must allow for the display screen text to be created/modified from the Remote

Management solution.

Must be able to operate entrance and exit gates.



Real time monitoring/Intelligent Dispatch

Critical alarms

Door open alarm

Out of service/unable to sell

Shutdown imminent due to low battery power

Communications error

Major alarms

Battery voltage low

Printer paper out

Printer jam

Credit Card terminal failure

Pay station tampering

Cashbox remains open

Minor Alarms

Paper low

No sale

Indoor Pay Station

General

Vendor shall provide a cash-less, walk-up unattended station to be placed in the main lobby

where transient guests can pay and have their tickets validated for use when exiting the parking

lot.

Must support a security camera.

Connects to backend system via LAN, but can work in off-line mode in case of network loss

Must support customizable advertising/images & support multiple languages on interactive

touch screen.

Must be able to process real-time payments via encrypted credit card EMV reader and

contactless payments.

Must be able to eat ticket pulled from outside ticket spitter and issue a ticket, readable by the

system at the exit gate, indicated payment already received.

Alarms

Indoor station shall produce alarms for:

Critical alarms

Door open alarm

Out of service/unable to sell

Shutdown imminent due to low battery power

Communications error

Major alarms

Battery voltage low

Printer paper out

Printer jam

Credit Card terminal failure

Pay station tampering



Reports

Indoor station shall produce management reports from the station itself with these parameters:

Date of the transactions with "from" and "to" parameters

Total Deposits

Overpayments

Total Transactions

First Transaction Number

Last Transaction Number

Total credit card sales

Indoor station shall be included in other back office reports as a unique pay-station.

Desktop Validation Unit Vendor shall provide five (5) desktop validation units for use at Box Office stations to validate parking

paid in theater ticketing system. It should also be able to validate parking for no-pay visitors. Three (3)

desktop validation units should be provided for administrative office use.

Contractor Obligations

General Provide all equipment and services to remove and dispose of all current parking system

equipment in an environmentally responsible manner.

No part of the currently installed system shall be reused in the implementation of the proposed

system. This includes gates, ticket dispensing devices, ticket and card readers, computers,

software, communication wiring, control wiring, etc.

Provide all necessary civil, electrical, mechanical and administrative services, including acquiring

any necessary permits as well as equipment and other hardware necessary to deliver a fully

functioning, completely new, turnkey system.

Provide all equipment and services related to the design, installation, setup, testing and

maintenance.

All parking control system equipment components shall be linked to the main building parking

office.

Testing Testing results and related reports will be part of the submittals. These will include at a minimum: unit

testing, integrated testing, partial/full load testing and endurance testing. Specifications for each unit

part will specify the manufacturer’s test at various high and low temperatures, wind velocities, and

waterproofing as required to simulate various weather conditions.

Testing submittals should look like ( example):

Specification/Part Test Conditions Pass/Fail

System Power Powered on 70 degrees, dry Pass



Training User Training: The Vendor shall provide training sessions for SLSC personnel in Visitor Services

and System Administrator capacities.

Training classes for Visitor Services personnel shall be conducted according to their assignment

or job function they perform. This user training is to cover system features, alarms and

reporting.

In addition, Vendor shall provide more extensive training, estimated two hour duration, for

persons administering the system.

All classes shall be conducted with “live” instruments, programmed as they will be used by the

personnel. The Vendor must commit sufficient training staff to complete all user training in the

week prior to go-live.

Include an outline of the training program to be followed and provide details on the method of

instruction and expected class duration. The SLSC’s activities shall in no way relieve the Vendor

of their training responsibilities.

Support A copy of the proposer’s standard Service and Maintenance Program should be included with the

proposal, including pricing for five (5) years, including labor, starting at the date of acceptance. It should

include:

Software Support Software phone support must be available 24x7 with a two (2) hour minimum response time for

critical issues and 8am to 5pm Central for non-critical issues.

Software support includes all firmware upgrades, patches and all client and host software

application updates.

Provide a schedule for the standard release cycle of upgrades and enhancements

A backup copy of the configured system software shall be provided on USB thumb drive or DVD-

ROM media. All original distribution software shall be delivered with an installable backup. The

backup copy shall be appropriately labeled.

Hardware Maintenance Hardware phone support should be available 24x7

Proposer will replace hardware that is damaged due to normal wear and tear or a factory defect

(including recalls), as well as replace or upgrade parts required to maintain PCI compliance at no

cost to the Science Center. However, should the Saint Louis Science Center desire a hardware

upgrade that is not mandatory, Proposer will install the part on a time and materials basis with

the Science Center responsible for the cost of the part.

Provide a schedule for recommended preventative and routine maintenance.

Warranty

General Warranty The Proposer will assign all standard warranties on parts to the Saint Louis Science Center upon

acceptance and provide any additional manufacturer’s warranties to the Science Center without cost.

Warranties will take effect on the date of acceptance, not the date of install. The proposer will repair



and/or replace, at no cost, any part of modular component determined to be defective in material or

workmanship under normal use and service under their Service and Maintenance Program.

I have read and accept the terms of this Warranty Section

Initials: Date:

Electrical Wiring and Conduit The successful bidder shall submit the requirements for all underground wiring. Any conduit, data cable,

communication wire and/or electrical circuits necessary for the installation and operation of this project.

The successful bidder is responsible for on-site field measurements that will be used for the installation.

The installation will be the responsibility of, and installed by, the Saint Louis Science Center.

SYSTEM DOCUMENTATION All system documentation shall be supplied in two (2) hard copies, in addition to electronic Adobe

Acrobat PDF files on a CD-ROM or DVD-ROM disk or USB thumb-drive. Refer to the Technical

Specifications for project requirements.

System Administration Documentation: The Parking Contractor shall supply System Administrator

documentation that details the system operation. This documentation shall provide complete

information on the operation, maintenance, and trouble-shooting of the system and will include a parts

list and sources of supply for parts. The manuals are to be provided as PDF files on a USB thumb-drive or

CD-ROM disk. Documentation shall include a table of contents and an index. The information included

in this documentation shall be covered during system training provided by the Parking Contractor.

User Documentation: The Parking Contractor shall supply user documentation that explains how the

Parking system operates from a user perspective. The manuals are to be provided as PDF files on a USB

thumb-drive or CD-ROM disk. The information included in this documentation shall be covered during

system training provided by the Parking Contractor.

As-built drawings: The Parking Contractor shall supply systems integration as-built drawings within

twenty (20) working days of final system acceptance. The drawings will be reviewed by walk-through

between the Parking Contractor and SLSC representative and accepted by SLSC representative for

producing final drawings as part of the acceptance criteria. The drawings will detail both the physical

and logical connections of system devices and configuration setup. Drawings shall include appropriate

labeling for cabling and devices. Additionally, all final drawings shall be submitted electronically in

AutoCAD™ format and one set of drawings on ARCH D size paper.

Software Documentation and Utilities: All software shall be delivered with full documentation.

Documentation shall include software error messages, description, and troubleshooting guide. The

documentation shall include textual explanations and instructions and be supported by appropriate

graphs, flowcharts and/or block diagrams. Adequacy of the flowcharts and the block diagrams shall be at

the discretion of the Saint Louis Science Center.



Database Structure and Schema: If providing proprietary database with proprietary software,

provide detailed documentation on all database structures and schemas. Documentation shall include

but not limited to; field type, field length, table dependencies and encryption standards. A dopy of the

software shall be provided to the Saint Louis Science Center to be held in escrow.

Maintenance Manuals: Manuals including maintenance instructions and other descriptive material

as received from the manufacturers shall be provided that will enable Owner to maintain equipment

and test equipment. The DVMS Contractor shall make reasonable effort to obtain specified maintenance

documentation for all third party equipment. Documentation shall include but not limited to

descriptions, specifications, theory of operation (where applicable), layout drawings, and wiring

diagrams.

Parts Lists: Provide complete parts lists and breakdowns that identify each hardware component (to

the lowest repairable unit) as well as ordering information for these parts shall be provided. The

characteristics of each component shall also be shown, where applicable, to aid in obtaining substitute

parts. Schematics and parts layout drawings to the component level shall be provided when applicable.

Recommended spare parts lists shall be included in the maintenance manuals.

Preventative Maintenance: Instructions shall be provided for preventive maintenance procedures

that include examinations, tests, adjustments, and periodic cleaning. The manuals shall provide

guidelines for isolating the causes of hardware malfunctions and for localizing faults. The manuals shall

provide thorough instructions on the use of any specialized test equipment needed for hardware

maintenance.



Bid Alternate No. 1: Parking Booth Replacement

Booth The Saint Louis Science Center would like to replace the two parking booths that are in use with new

booths which sit on a concrete pad (8' x 39') each. Provide a bid on two (2) booths per the specifications

below.

● Booth must be watertight, constructed from low maintenance, corrosive resistant aluminum with

structural framing of aluminum and mechanical fasteners to create a unitized framework, with no

exposed exterior fasteners.

● Exterior should be painted with rust inhibitive primer and finish coat in white.

● Booth should measure 6'W x 6'L x 83" interior height

● Walls should be insulated to R-10 minimum

● All windows use Low-E (energy compliant) glass

● Doors, suspended from the ceiling with top-mounted hangers, all steel ball bearings with nylon

wheels. Fully weather-stripped with deadlock/deadlatch locks, key-based with Corbin-Russwin

brand cores.

● Sliding windows

● Slip-resistant floor of 1/16" aluminum over plywood

● Forced air heating and cooling.

● Stainless Steel countertop across the width of the booth with two 2" diameter holes with grommets

for wiring.

● Electrical: Electrical shall be wired according to NCE Standards. Load center shall be a 125 amp main

lug, singel phase, 120/240 vold unit with 8/16 open circuits. Wiring shall be inside wall panels.

Three (3) surface mounted duplex receptacles shall be included within the interior.

● Data: Provide space to mount media converter and switch with power.

● Lighting mounted over the countertop

● ADA Compliant

Vendor is responsible for all permitting required by the City of St. Louis and/or the State of Missouri.

Bid should be inclusive of installation, current booth removal, integration with new parking system,

warranties and system maintenance over five years.

All requirements as stated in the Proposal Requirements, Notice to Bidders and Bid Form are

applicable to Bid Alternate No. 1



Bid Alternate No. 2: Lot Inventory Counter

In order to provide proper parking lot inventory counts, an entrance counter and three exit counters

must be provided:

Entrance: The main entrance to the lot.

Exit 1: the two lanes that are the current exits for transient customers whether paid or unpaid.

Exit 2: A counter to be placed at the southwest end of the lot to count the students from SLUH as they

leave the lot each day after school is finished for the day.

The Saint Louis Science Center is interested in a system that will provide inventory counts, for example,

the use of directional induction loops or other low power method, with a sign at the entrance to the lot

indicating the number of spaces available.

Power requirements in addition to the Parking system replacement should be noted. Bid should be

inclusive of installation, warranties and system maintenance over five years.

All requirements as stated in the Proposal Requirements, Notice to Bidders and Bid Form are

applicable to Bid Alternate No. 2

End of Document