Carrier overview:Seasoned ICT Professional with over 15 years of rich experience in the fields of infrastructure, systems administration, client service support including understanding of modern technologies and user expectations. Proven record in being a team player with a positive attitude and a friendly personality.Academic qualification:

Masters in Computer Science (MCS); SZABIST Karachi-Pakistan. Bachelor of Commerce (B.Com); University of Karachi, Pakistan. Two Years Diploma in Computer Science; AT&T/NCR, Karachi Pakistan

Professional skills courses/ certifications: ITIL Foundation Version3 Certified. CCNA training course from CTTC Institute in year 2001. MCSE Training short Course from CTTC Institute. A+ hardware troubleshooting Course from CTTC Institute Training courses/technical presentations on DELL/Samsung/XEROX/ATI /McAfee

products and technology road maps. Attended ITIL OSA professional training from SMME- Dubai SCCM (System Centre Configuration Manager) Training Course Microsoft Windows 7 Administration and Support Training I5 Project Management Methodologies Time & Stress Management Training Advance Communication skills Training

PROFESSIONAL EXPERIENCEAbu Dhabi Polymer Company (BOROUGE)ADNOC GROUP

April 2008-todate

Designation: Sr. System Engineer (Information Technology Unit)www.borouge.comRoles and responsibilities:Administration installation, configuration & troubleshooting of entire IT equipment Cisco IP Phones, CYVIZ/NEC Video Conference Systems, initiating and organizing Cisco WebEx Meetings based on business needs providing end to end IT support for over 3000 end users located in six different sites, diagnosing & troubleshooting IT complex issues for the prompt resolution for business continuity, Providing support for SAP Front End related issues and SAP user account management Administration of Active Directory (ADMANAGER), Microsoft SCCM, File & Print Servers, user account , mailboxes and home folders creation. Creating updating and deploying latest System Images through SCCM Monitoring Systems Health check and updating patches time to time. Technologies worked on: Microsoft SCCM/Active Directory/SAP/Cisco Call Manager/Win9X/XP/Vista/Windows7/Windows10/WinNT/Windows2K/Advance Server/Symantec AV/Track IT/CA Service Desk Tool/Norton Ghost ImageReporting lines including team management: Direct Reporting to Department Manager and indirect reporting to VP-IT working in a team of 12 System Engineers. Key achievements: 1. Successfully participated and completed within target time Cisco IP Phones upgrade Project in Ruwais Plant, Head office and other offices worked closely with Telecom Engineers for the installing & configuration of NEC Term/ Cisco 7945 IP Phone sets & providing all technical support to the end users.2. Successfully lead a team for the deployment of Operating System upgrade

Salahuddin Ahmed Address: Khalifa Street Abu Dhabi-UAEMobile: 00971508157369E-mail : salahua@hotmail.com

Unisys Pakistan (Pvt) Ltd

May 2007-Dec-2007

DWP Group

Nov-2004-April-07

NADRA (National Database and Registration Authority)

Dec 2003 – Oct 2004

projectPerformance Rating: Excellent Performance appraisals by IT Management for the last eight yearsEnterprise Account Manager(IT Solutions) http://www.unisys.com/

Roles and responsibilities:

Responsible for IT solution sales in South region dealing with large scale enterprise key customers.Establish long term customer relationship & to increase the cliental.

Responsible for Sales of Cisco products/Unisys ES 3000/7000 series high end enterprise servers/ EMC Storage Solutions/ McAfee Security Solutions/ Microsoft/Oracle/ Unisys-Printronix Line printer/ Virtualization including VMWare /Safe Guard 30-M products.

Responsible to achieve yearly sales Target Reporting lines including team management: Direct reporting to Regional Sales Manager and indirect reporting to Country Sales Manager. Key achievements: Achieved agreed sales target in less than a year time

Manager Sales & Marketing (IT Solutions) http://www.dwp.com.pk/

Roles and responsibilities:

My role was to achieve yearly sales targets in a corporate & Enterprise sector and to promote the products.

Responsible for sales & Marketing products like Cisco, Microsoft, Dell, EMC, Allied Telesyn, Samsung, NORDX/CDT, BELDON, Samsung & XEROX in Corporate Sector & Enterprise Sector.

To establish long-term customer relationship and to increase the Corporate cliental. Coordination with our principle companies regarding pricing,

discounts and IT product updates. Responsible for Deliveries, Invoices and payments collection.

Reporting lines including team management: Direct Reporting to Regional Manager and indirect reporting to GM South Leading a team of one assistant Manager and fours Sr. Sales Executives.Key achievements: I had successfully achieved more than expected sales target during my tenure in DWP Group. System Engineer: https://www.nadra.gov.pk/

Roles and responsibilities: Responsible for the support and maintenance of LAN infrastructure Managing and administration of SQL Server database. Network Support, administration and troubleshooting Hardware/Software Support and troubleshooting Onsite System/Application Support on NSRC (National Swift Registration

Centre) Monitoring and optimising network performance Providing remote technical support to users

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Managing and documenting problem logs Configuration and installation of Servers and other hardware devices

Reporting lines including team management: Reporting to Team Leader Technical Support Division working in a team of six system engineers, two DBA and two network engineers

Key achievements: involved in a project for the Successful completion of four different locations NSRC’s (National Swift Registration Centres involved in installation, configuration, & testing of all hardware devices including Servers, desktop PC’s, Printers, Digital Cameras, Scanners, and Network Switches and did the software installation and all application deployment.

Pakistan Revenue & Automation (Pvt) Ltd. (PRAL)

August 2002-Nov 2003

Network Engineer:http://www.pral.com.pk/

Roles and responsibilities:

Involved in Designing implementing and maintaining LAN and WAN network infrastructure

Maintaining a Windows 2000 based Network infrastructure Installation and configuration of XEON based dual processor Servers Installation and maintenance of LAN and WAN communication

Equipment. Designing and implementation of security architecture and Firewall

(Microsoft ISA Server) Installation and Support of Windows NT based Microsoft SNA Server for

IBM AS400 connectivity with Microsoft Environment. Installation and Configuration of RADIUS (Remote Access Dial in User

Account) for remote users to login and gain access to AS400 Services and resources.

Assisting end users with computer and network related problems. Installation and maintenance of personal branded computers (IBM, HP/COMPAQ/DELL) Researching, selecting and ordering key hardware and software

components Managing key vendor relationships Assisting and providing support to the users regarding Oracle based Tax

Management System. Hardware and Software installation troubleshooting and support. Assisting hardware vendors for Configuration of Radio Links and tower

Antennas for WAN connectivity Worked on LAN and VLAN design and troubleshooting. Management of 3COM super Stack 3 Fibre (Core) and UTP switches Maintenance and management of Network printers Maintenance and Installation of Cisco and ENTRASYS Routers

Reporting lines including team management: Administrative reporting to Sr. DBA and indirect reporting to Chief Automation officer PRAL, leading four desktop support officers and two network technicians. Key achievements: Fully involved in IT projects for the successful completion of Model Sales Tax House, Large Tax Payer Unit (LTU) and Custom House office

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Orion international(Feb 98 – July2002)

involved in all activities with external service providers/Hardware vendors related to Hardware devices deployment software installation/Fibre optics cabling etc. System Support Engineer http://www.orioninternational.pk/

Roles and responsibilities:

Installation and maintenance of Personal Computers, Network printers. Providing IT support for key hardware/software components Installation of network devices

Supporting issue related to Microsoft Windows 9X/NT Server Operating systems and in end user’s machines

Proxy Server Installation and Support Resolving day to day IT related issues Ordering IT hardware and Maintaining IT inventory

Reporting lines including team management: Reporting to Managing Partners

Key achievements: Providing day to day support for IT related issues to all users for smooth business operations.

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