Sales Role-Play Checklist

Feedback:

Verbal Language:Body Language:

Created by Brooke Arent

Leaning toward client

Maintains eyecontact

Displays data/notes to client versusreading the information withoutphysically including client

Displays a calm, warmpresence. No shaking legs,twitches, or gum chewing.Does not talk with mouthfull

Asks questionsversus givinginformation

Gives information ina succinct manner.Does not overloadclient

Attempts to engageclients on a personal level

Gives client timeto make a decision

Does not take over theconversation

Sales person sets up timeand date for follow upbefore leaving or closingsale. Does not allow followup to be non-definitaive.

Hands away from faceand/or hair