sales team meeting 10.15
TRANSCRIPT
Sales Team Meeting OCTOBER 2015
OVERVIEW • Introduction
• Incoming Sales Leads
• Traffic Log Pro
• Pre-Owned Process
• Lead Management
• Customer Follow-Ups
• Escalating Customer Issues
• Moving Forward 4rd Qtr.
• PARCS Superstores 2016
INTRODUCTION • Welcome and continuing on with….
THE PARCS CULTURE
INCOMING SALES LEADS • Manufacturers • Logging Timed Leads • Back-end Requirements • 24 Hour Turnaround • Questions, improvementsManaging our customer leads is vital to our business success.
TRAFFIC LOG PRO • Sales Funnel Management • Ongoing & Online Training • Effectiveness; Examples • Improvements (Customization)
• Questions A tool is only good if you use it..
PRE-OWNED PROCESS • Intake Forms
• Current status of units
• Uploading Inventory (5-Star images, availability)
• Testing Markets (Social media, Ebay, etc.)
• Improvements
CUSTOMER SERVICE • Importance of Follow-Up
• Preventive Maintenance
• Escalating Customer Service IssuesResolution options going forward – examples
• Creating additional opportunities for salesEvery aspect of business IS Customer Service
• PARCS Customer Service Expectations
MOVING FORWARD • 4rd Quarter Wrap-up • PARCS Superstores 2016 • Company Announcements • Submit your meeting notes, ideas. *Notepads on table
QUESTIONS | COMMENTS | CLOSING