THE ROLE• Serve as single, primary system administrator for Salesforce.com environment.• Handle all basic administrative functions, including user account maintenance, local

reporting, dashboards, permission sets and other routine tasks.• Manage core suite of local Salesforce reports, for distribution within the Sales

department (producing, reviewing access levels regularly, removing unused or duplicatereports from the system, ensuring correct users in receipt of reports.)

• Manage scheduled bulk uploads in relation to Lead data, and ad-hoc in relation to newfield creation in Salesforce, as required for reporting.

• Identify and liaise with the IT team on any reporting that is used for the wider businessand ensure more complex reporting requests are directed down this process.

• Be the first point of call for any routine Salesforce queries around the business,(identifying and addressing any system bugs, or fall-downs in product, and validation ofdata contained within the Salesforce system) identifying and resolving user error.

• Liaise and support the IT team with data errors that impact the wider business systemsand reporting.

• Liaise and support the relevant teams to ensure data within Salesforce meets BrytEnergy’s GDPR policy, primarily making the required Salesforce updates as requested.

• Work closely with functional leaders, organisation units and subject matter experts, toidentify, develop and deploy Salesforce improvements.

• Work with the marketing team to develop CRM and reporting requirements and be thekey link between Salesforce and Force24, understanding the full marketing-salesjourney end to end in both systems.

• Responsible for the end-to-end project management and implementation of small-scaleSalesforce improvements (those which do not touch other core systems or are largeenough to justify Project status). This will include building a business case if requiredwith the sponsor; including cost analysis and confirmation of budget capabilities andtimelines; in-depth analysis of request and knock-on effect to current processes andaffected fields in Salesforce, liaison with other departments across the business,prioritisation of requests, and management of business required deadlines, before thenmaking the technical changes to the system.

• Work alongside our internal BA on large scale projects if necessary, understanding thedata which integrate with other business systems and the impact changes could haveon those systems or wider processes, and being able to identify and support theapplication of these changes to the project board.

• Full responsibility for implementing any changes in Salesforce (even those managed aspart of wider Change Forum projects) once approved by relevant management teams,and rigorously tested in the sandbox system.

• Attend and represent Sales team as Salesforce Product owner at Change Forummeetings, providing updates to IT Director and other departments.

SALESFORCE ADMINISTRATOR

THE IDEAL CANDIDATE• Minimum two years’ experience of Salesforce in a recent employment role.• Salesforce.com Admin certified (ADM201).• Strong understanding of the platform and technical data skills, with the ability to

customise apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.

• Strong understanding of Salesforce.com best practices and functionality.• Ability to assess the impact of new requirements on Salesforce, and all upstream and

downstream applications, systems, and processes.• Ability to critically evaluate information gathered from multiple sources, reconcile

conflicts, decompose high-level information into details, and distinguish user requests from the underlying true needs.

• Strong data management abilities.• Excellent project management skills and a positive attitude.• Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests,

and manage effectively.• Creative and analytical thinker with strong problem-solving skills.• Must demonstrate exceptional verbal and written communication skills, and ability to

communicate effectively at all levels of the organisation.• A demonstrated ability to understand and articulate complex requirements.• Experience of working with an energy supplier preferred, or awareness of the energy

industry.• A real desire to achieve, succeed, develop, and grow.

requests, and management of business required deadlines, before then making the technical changes to the system.

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THINK YOU’VE GOT WHAT IT TAKES?Contact us at careers@brytenergy.co.uk

THE ROLE - CONTINUED• Manage and implement the end-to-end Salesforce improvement journey. Ensure

where possible all improvements and updates are made in-house, but where not possible, owning the overall relationship with the third-party management company. On small-scale Salesforce improvements, this will be managing deadlines with them, seeking budget confirmation, and managing this relationship directly. On larger projects, change processes and escalations, you will work alongside IT, who will instead manage these elements with the third party.

• Attend weekly forums and events within the Salesforce community to continually develop learning and system capabilities. Drive own advancement and increased qualification within Salesforce modules.