salesforce release overview 2011 2014
TRANSCRIPT
One of the most valuable benefits of salesforce.com’s multitenant platform is the ability to deliver three, auto- matic upgrades, (450+ features) each year. This agility played a large role in Salesforce being selected as the World's Most Innovative Company by Forbes Magazine in 2011, 2012, and 2013 ahead of other technology pioneers such as Apple, Google and Amazon. Compare this pace of innovation to that of the competition:
• On premise & hosted solutions: upgrades are typically released every few years, and then it oftentakes IT a couple more years to find the time and budget to deploy the upgrade.
• Single-tenant solutions: upgrades are typically released once a year plus possibly a second, muchsmaller patch release.
• Multitenant solutions: upgrades are typically released once or twice a year, with much less innovationthan salesforce.com’s 450+ new features each year.
This PDF contains single-page snapshots of each salesforce.com release in the last 3 years. For more detailed information, you can access the complete release notes using the links below.
Salesforce Release Overview 2011 - 2014
2011 Winter '11 Spring '11
Summer '11
2012 Winter '12 Spring '12
Summer '12
2013 Winter '13 Spring '13
Summer '13
2014 Winter '14 Spring '14
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered
on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Last updated: January 8, 2014
Welcome to Spring ’14, where you can connect to your customers in new ways with the Salesforce1 Customer Platform. With Salesforce1, you can build and publish next generation apps, experience Salesforce1 on any device, and manage Salesforce from
anywhere. Spring into Spring ‘14 and create your Internet of Customers by connecting every device, company, and customer.
Orders Place Order REST API
Salesforce1 Mobile App Twitter Profiles in Salesforce1 Task Assignment Notifications in Salesforce1 Today in Salesforce1
Mobile Communities for Sales Private Messages
One-Click Cases Version Update Notification Improved Log-In History
Multiple Forecast Types Custom Forecast Views My Direct Reports Filter Overlay Forecasts (Pilot)
Flexible Sorting in Reports Floating Report Headers
Repeating Tasks
Custom Opportunity Split Types (Pilot)
Salesforce Files Sync (Pilot) Knowledgeable People and Endorsements Topics Autocomplete in Global Search Topics for Objects Announcements Publisher Actions for Groups
Clean Job Optimization On-Demand D&B Company Refresh Simplified Record Purchase Improved List Pool Management Search API Match API
Skills Badging in Communities Calibration (Pilot)
Salesforce1 Mobile App
Suggested Keyword Search Assign Topics to Articles Article Report Filters Knowledge One Widget Knowledge One Footer Component
Auto Accept Chat Requests Requeue Declined Requests Direct to Agent Routing Multi-Line Input Related Objects UI File Transfer (Pilot)
One-Click Cases Multi-Monitor Support Multi-Components
Mobile Communities for Service Responsive Mobile Self-Service (Pilot) Similar Questions and Answers (Pilot)Files Moderation Knowledgeable on Topics
History Tracking for Cases Sorting within Reports
Custom Case Feed Components Drag and Drop Email Attachments Feed-Based Page Layouts Inline Email Images Email Publisher Height Resize Topics List in Case Sidebar Email Attachments from Related List on Case Dynamic Visualforce Custom Publisher Resizing
Business Hours on Milestones and Entitlement Processes Dynamic Entitlement Processes
Social Posts in Salesforce1 Social Posts in the Case Feed Facebook Case Creation
Instant Email Setup Superfast Agent Console New Business Insights
Journey Builder Drag and Drop Segmentation New Start PageDistributed Sending Playbooks Approvals Personalized Recommendations MobilePush Reports HubExchange
New APIs Heroku1 (Pilot) Orders Partial Copy Sandbox Cross-Org Data Sharing Mass Assign Permission Sets
Canvas in the Publisher and Feed
Mobile Navigation Custom Publisher Actions Notifications SalesforceA Salesforce#
Log in with Salesforce
Site.com in Sandbox
Private AppExchange
Charts in Visualforce Analytics API via APEX
Mobile Communities Files Moderation Accounts and Contacts Access Private Messages Badging in Communities Knowledgeable on Topics
Feed-Items Since Record Details View
Salesforce Files Sync (Pilot)
Knowledgeable People and Endorsements Topics Autocomplete in Global Search Topics for Objects
Announcements Group Publisher Layout Publisher Actions for Groups
Salesforce1 Platform
Salesforce1 Mobile App
Communities
Forecasting
Reports & Dashboards
Tasks
Salesforce1 Mobile App
Knowledge
Communities
Reports & Dashboards
Console
Case Feed
Salesforce1 Platform
Salesforce1 Mobile App
Identity
Social Customer Service
Communities
Salesforce for Outlook
Live Chat
Chat ter Connect
Files
Topics
Opportunities
Chatter
Entitlements
Website Development
AppExchange
Reports & Dashboards
Groups
Entitlements
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered
on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Last updated: August 22, 2013
Sell, service, market, and innovate like never before with the Winter ’14 release from Salesforce. Be productive on the go with new mobile features that allow you to connect to your customers in a whole new way.
Salesforce Console for Sales
Forecasting from Opportunity Splits Product Family Forecasting Custom Opportunity Splits (Pilot) Historical Trending Embedded Components Hiding Role Hierarchy Analytics API
Event Association Send and Add Display Multiple Contacts
Thanks in Chatter Mobile New Work.com for Salesforce Real-time Goal Updates Performance Dashboards and Leaderboards Sales Performance Rewards in Salesforce Performance Summaries in SalesforcePerformance Feedback in Salesforce
Social Key
New Chatter Mobile Follow TopicsTopic TriggersTopical Experts (Pilot)Records in Groups (Pilot)
Customizable Price Books
Reply to Questions with Email Custom Chatter Answers Page Rich Text in Chatter Answers Replies
Activity History “Like” Comments
Mobile Case Feed Social Publisher (Pilot)Social Posts in Case Feed (Pilot)
Recurring Milestones Entitlement VersioningMilestone Tracker
Automated Chat Invitations Critical WaitCustomizable Agent Name
Canvas in the Publisher (Pilot) Publisher Javascript API
Smart Article Links Plugin Knowledge One
Keyboard Shortcuts Panel Canvas in the Console Lookup Components
Recently Viewed Items
Social Key Social Key Metrics List-based Clean Report Bad Data Report as Active Clean Status API Link to Records from SearchControl Duplicate ImportsSearch API (Pilot)Match API (Pilot)
Managed Accounts Analysis
Language Filters
Analytics Subscription and Reporting Facebook Replies
Mobile Apps Targeting Scheduled Social Ads
Agent Collaboration New Agent InterfaceInline MacrosAdvanced ExportNew Reporting PlatformReply by EmailFacebook Moderation
Multi-Portal
Profile Tabs Custom Publisher ActionsCanvas in the Publisher (Pilot) Canvas in the Feed (Pilot)User Object Workflows (Beta)Branded Login PagesSearch in Setup (Beta)
Analytics API
Mobile Site Preview Visualforce Widgets HTML Import
Moderation Customizable Communities Group Digests
New Link Previews
New Chatter Mobile
Profile TabsTopic Permission SetsTopic TriggersTopics Connect for ApexSpecify Response SizeCanvas in the Feed (Pilot)
@mention Chatter GroupsRecords in Groups (Pilot)Email to Chatter Groups (Pilot)
Follow Topics Actions on Topics Page Merged Topics Topics in Global Search Topical Experts (Pilot)
Salesforce Files (Pilot)
Thanks in Chatter Mobile
New Work.com for Salesforce Recognition in Salesforce Feedback in Salesforce Coaching in Salesforce Goals in Salesforce Performance Summaries in Salesforce Rewards in Salesforce Reporting Performance Dashboards and Leaderboards
Profile Tabs Apps on Profile
Sales Cloud – Console
Sales Cloud – Forecasting & Analytics
Sales Cloud – Mobile & Social
Sales Cloud – Outlook
Sales Cloud – Data.com
Sales Cloud – Chatter
Sales Cloud – Platform
Service Cloud – Communities
Service Cloud – Mobile & Social
Service Cloud – Case Feed
Service Cloud – Knowledge
Service Cloud – Live Chat
Service Cloud – Console
Data.com
Marketing Cloud – Radian6
Marketing Cloud – Buddy Media
Marketing Cloud – Social.com
Desk.com
Salesforce Platform – Force.com Force.comFore.Force.comCollaboration
Salesforce Platform – API
Salesforce Platform – Site.com
Chatter - Communities
Chatter – Feed
Chatter – Mobile & Social
Chatter – Platform
Work.com – Mobile
Work.com – Work.com in Salesforce
Sales Cloud – Work.com
Service Cloud – Entitlement Management
Work.com – Analytics
Work.com – Profile
Chatter – Groups
Chatter – Topics
Chatter – Files
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Last updated: September 6, 2012
Touch Shared Events Customizable Sales Teams Sales Cloud Partner Communities Leads from Radian6
Analytics for Collaborative Forecasts Joined Reports on Dashboards Exportable Joined Reports Collaborative Forecasts API Configurable Forecast List Views Rep Hovers on Forecasts
Global D-U-N-S Search & Import New Customer Search Filters D&B for Leads Custom Field Mapping Opt-Out Compliance
Idea Themes Idea Moderation Branded Idea Widgets
Automatic Knowledge Filtering Sunlight Search Sharing Rules for Knowledge
Multichannel Case Management Self-Service Business Insights Desk.com for Salesforce
Connected Applications Geolocation Organization-Wide Permission Sets
Push Major Upgrades Salesforce Org Manager
Salesforce Service Communities Service Communities in Facebook Service Communities for Mobile
Social Content Social Advertising Measurement
Work.com Recognition in Salesforce Work.com Profile in Salesforce Rewards Powered by Amazon
Salesforce for Outlook Side Panel Recurring Event Sync
Insights Manager Clarabridge Link Insights Lymbix Emotion Analysis Insights PeekAnalytics Insights Solariat Insights Radian6 for iPad
Custom Hotkeys Console Notifications Saved User Sessions
Connect to your customers in a whole new way. The Winter ’13 release is loaded with new social and mobile features to accelerate your success in the cloud.
Sales Cloud – Mobile & Social
Sales Cloud – Forecasting & Analytics
Data.com
Service Cloud – Ideas
Service Cloud – Knowledge
Service Cloud – Console
Desk.com
Salesforce Platform – Force.com & Database.com
Visual Workflow Winter ’13 Visualforce Charting
Salesforce Platform – Visual Workflow & Visualforce
Salesforce Communities Chatter Reporting Chatter Messenger for Desktop Work.com Recognition in Salesforce
Chatter
Salesforce Platform – ISVforce
Page Breadcrumbs Site Map Links
Salesforce Platform – Site.com
Service Cloud – Communities
Marketing Cloud – Buddy Media
Work.com
Sales Cloud – Salesforce for Outlook
Service Cloud – Case Feed
Floating Filters Chat Transcripts in the Feed Social Posts in the Feed Smart Email Templates Email Drafts & Approvals
Marketing Cloud – Radian6
Post Visibility Preview Links Polls
Chatter – Feeds
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Last updated: May 10, 2012
Forecast Quotas & Attainment Collaborative Forecasts Upgrade Forecast Drilldown Campaign Cross-Filters Dashboard Chart Personalization Calculated Columns Joined Reports Charting Mobile Dashboards for iPad
Shared Tasks Chatter Answers in Portals Partner Portal Assets Visual Workflow Subflows
Touch (Beta)
Customizations in Case Feed Quick Text in Case Feed
Open CTI
Custom Application Components Live Agent in the Console
Knowledge Article Actions Article History Tracking Multimedia Content in Articles
Premium D&B Data Advanced Industry Search Expanded Stare & Compare Automated Match & Fill Expanded D&B North American Data
Radian6 for iPhone Social Hub (GA) Radian6 for Service Cloud (GA)
Multi-File Upload Drag-and-Drop Files Re-Post Files
Recognition Social Goals Feedback Loops Performance Summary
SMS Identity Confirmation Schema Builder (GA) SOQL Pagination
Package Install & Uninstall Scripts
Chatter Answers for Portals Facebook Sign-in for Chatter Answers Chatter Answers Email Branding Reply Promotion into Knowledge Expanded Customer Portal Objects Radian6 for Service Cloud (GA)
Chatter Messenger Chatter Threads in Email
Chatter Mobile Summer ‘12 ZIP File Import Publishing History Trash Can User Roles
Welcome to Summer ’12, where the Social Enterprise is really heating up. The latest Salesforce release is packed with everything you need to fuel your company’s success as a Social Enterprise.
Sales Cloud – Forecasting & Analytics
Sales Cloud – Social
Sales Cloud – Mobile
Service Cloud – Case Feed
Service Cloud – CTI
Service Cloud – Console
Service Cloud – Knowledge
Data.com
Radian6
Chatter – Files
Rypple
Object Limits in Setup Recent Items in Setup (Beta)
Force.com – Administrator Productivity
Visual Workflow Subflows Force.com – Visual Workflow
Force.com – Database.com
Force.com – ISVforce
Workspaces Advanced Relationship Fields
Force.com – Developer Productivity
Service Cloud – Social
Chatter – Social
Chatter – Mobile
Site.com
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Last updated: February 3, 2012
The world’s #1 sales application
Social Accounts YouTube & Klout for Social Accounts & Contacts Social Leads Visualforce for Social Accounts & Contacts Social Person AccountsSalesforce Mobile for Android
Expanded Report Filters Personalized Reports Tab Joined Reports Cross Filters Data Bucketing
Selective Sync for Outlook Email to Case for Outlook File Recommendations
Customer service for the Social Enterprise
Chatter Answers Salesforce Live Agent Social Accounts YouTube & Klout for Social Accounts & Contacts Radian6 for Service Cloud
Agent-Authored Knowledge Article HTML Editor
Case Feed Push Notifications Email to Case for Outlook
Custom-Branded Console Visualforce Console Components
B2B sales and marketing account and contact data
D&B D-U-N-S Number D&B Industry Codes Expanded Search
Social media monitoring and engagement
Social Hub Radian6 for Service CloudBitly Stack Klout Scores Summary Stack
Radian6 API
Klout Insights OpenAmplify Insights OpenCalais Insights
A secure, private social network for your business
Bookmarks Re-Post Videos in Search Files in Comments File Sharing Settings File Actions in List Views
Chatter Quick Start
Chatter Messenger (Pilot) Customer Invitations – Free Licenses (Limited Time) Smart Search Chatter Favorites Chatter Influence
Chatter Mobile for Android Tablets Chatter Mobile for iPad Spring '12
The cloud platform for custom apps
Cross-Object Workflow Dynamic Visualforce Components Smart Search Visualforce ComponentsVisual Workflow Developer Console System Overview
Drag-and-Drop Schema Builder (Beta)
Spring ’12 is loaded with new features to power your Social Enterprise transformation—develop your social customer profile, employee social network, customer social network, and product social network.
Sales Cloud – Social & Mobile
Sales Cloud – Analytics & Forecasting
Sales Cloud – Email & Files
Service Cloud – Social
Service Cloud – Knowledge
Service Cloud – Case Management
Service Cloud – Custom Layout
Data.com
Radian6 – Social Engagement
Radian6 – Social Insights
Radian6 – API
Chatter – Social
Chatter – Feeds
Chatter – General
Chatter – Mobile
Custom Branding for Trialforce Subscriber Support Console
Force.com – ISVforce
Dynamic Data Web to Object Selective Publish
Force.com – Siteforce
Force.com – Appforce
Force.com – Database.com
Mobile SDK Force.com – Mobile
The cloud platform for custom app development
Customer service for the Social Enterprise
A secure, private social network for your business
Navigation Shortcuts
New Chatter Search
The world’s #1 sales application
Accurate business contact data within Salesforce
Expanded Account Data from Dun & Bradstreet Flexible List Credits Export Data Saved Searches Contact Preview
Case Feed (Pilot) Social Contacts
Article Version Management (Pilot)
New Setup Experience Quick Access Menu Visual Workflow (Beta)
Chatter REST API
The trusted cloud database
Database.com Database.com SDK for Java Permission Sets Schema Builder (Beta)
Chatter for Outlook (Pilot)
Expanded Account Details
Social Contacts Customer Groups File Sharing Links
Chatter Mobile for Honeycomb New Chatter Mobile for BlackBerry New Chatter Mobile for iPhone & iPad New Chatter Desktop
Trial Branding (Beta) Partner Support Console (Beta)
Async Test API (Beta) Streaming API
Customer Groups Chatter for SharePoint Chatter Approvals Private Messages File Sharing Links Likes on Comments Quick File Sharing Inline YouTube Player Increased Follow Limits All Company Feed Hover Details Chatter Feed Sort Chatter Inline Filters Chatter Feed Search
Salesforce for Outlook 64-bit Salesforce for Outlook Accelerators Chatter for Outlook (Pilot)
Collaborative Forecasts Dynamic Dashboard Filters Mobile Dashboards Recent Reports Report Type Quick Find Reports & Dashboards Quick Find User-Based Reports
Partner Role API Permission Sets
CTI Multiple Browser Support Pinned Lists
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services
Sales Cloud – Analytics & Forecasting
Sales Cloud – Email & Calendaring
Service Cloud – Contact Center
Force.com – Programmable
Force.com – Security & Sharing
Sales Cloud – Chatter
Chatter – Social
= Salesforce.com Community most-requested features
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Chatter – Navigation
Chatter – Search
Force.com – ISVforce
Data.com
Chatter – Mobile & Desktop
Sales Cloud – Social
Service Cloud – Social
Service Cloud – Knowledge
Chatter REST API
Force.com – Chatter Connect
Siteforce
Force.com – Siteforce
Force.com
Sales Cloud – Data.com
Chatter – Chatter Connect
Database.com
Chatter – Email & Calendaring
In the Social Enterprise, employees collaborate easily and use social media to connect with customers like never before. Winter ’12 brings features across every cloud to help you create your Social Enterprise.
Social Files
Chatter Favorites Chatter on List Views Live Browser Updates
Salesforce Live Agent
Case Milestone Custom Layouts
The leading cloud platform for business apps
The future of customer service
Your company’s private and secure social network
Chatter Email Invitations
Recommendation Filters
Chatter Activity Statistics
The world’s #1 sales application Accurate contact data within Salesforce
Instant Account Data Dynamic Search Real-Time Data Clean
Salesforce for Twitter & Facebook
Article Permissions Article Workflow & Approvals Advanced Article Reporting Article Attachment Text Search
Chatter on List Views Social Files Chatter Desktop Files
Chatter Mobile for Android (Beta) Chatter Mobile for iPhone Chatter Mobile for iPad Chatter Mobile for BlackBerry Chatter Desktop Files
QuickFind in Setup
JavaScript Remoting for Force.com Code (Apex) Controllers Async Test Console Class & Trigger Log Filters In-Line Editing for Rich-Text Areas
Chatter Expert
Content Libraries Expanded File Filters
Outlook Task Sync New Outlook Shortcuts Cloud Scheduler Shortcut
Report Builder Accelerators
New UI for User Profiles Deferred Sharing Calculations Set Up Audit Trail
Service Cloud Console Custom Layouts Custom Sidebar Components
Sales Cloud – Analytics & Forecasting
Sales Cloud – Email & Calendaring
Service Cloud – Live Agent
Service Cloud – Contracts & Entitlements
Service Cloud – Contact Center
Chatter – Feeds
Force.com – Programmable
Force.com – Security & Sharing
Sales Cloud – File Sharing
Chatter – Groups
= Salesforce.com Community most-requested features
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Chatter – File Sharing
Chatter – Invitations
Chatter – Recommendations
Chatter – Profiles
Force.com – Enterprise Search
Jigsaw
Chatter – Mobile & Desktop
Sales Cloud – Chatter
Service Cloud – Social
Service Cloud – Knowledge
Dependent Lookups
Force.com – Form Builder
Package Upload Monitoring
Force.com – Marketplace
Simplified Identity Confirmation
Force.com – Identity & Authentication
Chatter API (Developer Preview)
Force.com – Chatter Platform
Private File Sharing File Versioning File Filters File Detail Search
Email Replies
@Mentions Live Updates Trending #Topics
Multilingual Knowledge Suggested Knowledge Sidebar Knowledge Article Number
Global Search for Service Cloud Console
The leading cloud platform for business apps
The future of customer service
Your own private and secure social network
Recommended Records
My #Topics
Group Filters Private Group Requests
Dashboard Profile Photos Chart Posts Dashboard Alerts
Chatter Mobile for BlackBerry Chatter Desktop (IT-Managed)
The world’s #1 sales application The world’s largest contact database in the cloud
High-Quality Leads Automatic Data Cleansing Data Change Updates
Chatter Invitations
Customer Success Console Trialforce Email Branding Mass User Licensing Custom Labels for Managed Packages
Criteria-Based Sharing Visual Workflow Revised Force.com Code (Apex) Governor Limits System Log Console Execution Summary Force.com Pages (Visualforce) Dynamic Binding Force.com Pages (Visualforce) Inline Editing REST API Change Sets Encryption Management Customizable Error Messages Google Chrome Browser Support Delegated Approver Email Settings Translation Workbench Import/Export
Like
Opportunity Product Sort Product Code in Quote Line Item
New Cloud Scheduler – Default On New Salesforce for Outlook – Add Email to Any Object New Salesforce for Outlook – Activity Attachments New Salesforce for Outlook – Chatter & Outlook Contact Sync New Salesforce for Outlook – OAuth
Dynamic Dashboards Report Builder – for Group, Professional, & Force.com Report Builder Filters Scatter Charts Additional Scheduled Analytics Runs Dashboard Builder Update
Chatter Triggers Chatter API Updates for Spring ‘11
Case Milestone Validation Rules
Note: Any unreleased services or features referenced in this or other public statements are not
Sales Cloud – Analytics & Forecasting
Sales Cloud – Email & Calendaring
Service Cloud – Knowledge
Service Cloud – Call Center
Service Cloud – Contracts & Entitlements
Chatter – Feeds
Force.com – Appforce
Force.com – Chatter Platform
Sales Cloud – Opportunities & Quotes
Chatter – Status Updates
= Salesforce.com Community most-requested features
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Chatter – Notifications
Chatter – Files
Chatter – Recommendations
Chatter – Profiles
Chatter – Groups
Chatter – Analytics
Chatter – Mobile & Desktop
Force.com – ISVforce
Jigsaw
Chatter – Invitations
Knowledge Chatter
Service Cloud Console
Chatter Central Chatter Filters Chatter Recommendations Chatter Search Chatter Topics Chatter Files Chatter Analytics Chatter Email Manager Chatter Email Digest Dashboard Chatter Report Chatter Activity Chatter Chatter Desktop
Welcome to the Real-Time Collaboration Cloud
Service Cloud 2 – Now with Chatter
Article Detail API
Build and Run Your Custom Apps on Force.com
The Future of Customer Service
Cloud User Interface
Language Translation for Force.com Arabic & British English Support Record Types for Pages View State Inspector
Sites Customizable “My Profile” Page Sites Self-Registration for Person Accounts Sites URL Redirects Salesforce Single Sign-On Security Sharing Sets Parallel Processing for Sharing Rules
System Log Console
Global Search
Dynamic SLA Milestones
Comprehensive and easy to customize, the Sales Cloud helps companies manage people and processes more effectively. Your reps will get the tools they need to build stronger relationships and close more deals. Managers get real-time visibility into the team’s sales performance, plus the power to instantly make changes as the business changes.
Note: Any unreleased services or features referenced in this or other public statements are not
Sales Cloud – Analytics & Forecasting
Real-Time Report Builder Drag-and-Drop Dashboards
Sales Cloud – Email & Productivity
Salesforce for Outlook
Salesforce Chatter is a new way to collaborate with people at work. Where the status of important projects and deals is automatically pushed to you—so you're always in the loop. With Chatter, it’s easy to know everything that's happening in your company. Updates on people, groups, documents, and your application data come in real-time feeds.
Today, keeping customers satisfied means connecting with them everywhere they turn for service, whether that’s the phone, email, or—increasingly—the Internet. The Service Cloud connects you to it all: your call center, your Web self-service community, even social networks such as Facebook and Twitter. All on a single, cloud computing platform.
Service Cloud – Chatter
Service Cloud – Call Center
Service Cloud – Contracts & Entitlements
Salesforce Chatter
Service Cloud – Knowledge
Force.com – Chatter Platform
Chatter Packages Chatter Components for Pages
Build and run customized applications using the Force.com cloud platform. Use Force.com to extend Salesforce CRM into other areas such as HR and financial services, tailor the application to match your business processes, or create a new application to address your specific needs.
Force.com – Programmable Cloud Logic
Force.com – Programmable User Interface
Force.com – Real-Time Query Optimizer
Force.com – Real-Time Web Sites
Force.com – Unlimited Real-Time Database Customizations
Sales Cloud – Opportunities & Quotes
Quotes Template Editor
Chatter – Mobile
Chatter Mobile for iPhone Chatter Mobile for BlackBerry Chatter Mobile for iPad
= Salesforce.com Community most-requested features
Note: Any unreleased services or features referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.