What is Customer Engagement?

Customer Engagement is defined as an process, strategies, tools and

technology, which makes an Industry (or) an Organization to Influence,

gain, attract the over all behavior of the customer and establishes the

lifetime of the customer relationship with the Industry.

Customer Engagement

Have Instant Access to

User Opinions

Expecting to get what and how they Want

ProvidingPersonalized treatments

Make their Buying Decisions

Trusting Leaders thanBrand

Today’s Internet

EmpoweredCustomer

The Main aim of Sales force CRM is combine the Customer Relationship Management with the Predictive Analysis

Marketing Cloud predictive promises the marketers to fuse the Marketing Data and CRM with the most relevant Contextual data such as email engagement and browsing

This New platform deals and supports all the real time Engagement with the customers

The predictive makes the offer the marketers all the multi dimensional view that includes the Interest

Marketers must need an system that will improve the effectiveness of the customer across the channel

Analytics methods optimizes the behavior of the customer and makes the marketers to engage with the corresponding customer

Sales force Describes in a Statement , that predictive journeys will make the customer to include the channel preference, and true Interests.

Sales force describes the already existing Customer tool that are equivalent to the data that are available over the road maps – Rand McNally

Predictive Journeys offers dynamic Information’s that are adopted in real time changes over the data set.

Waze is one of the community based on the navigation and the traffic applications.

New Dashboards are also accessed by the customers and are aggregated into corresponding audience segments