salmon managed services - developing an ecommerce website

5
SALMON MANAGED SERVICES WE DO THE HEAVY LIFTING, LEAVING YOU TIME TO TRADE

Upload: salmon-limited

Post on 16-Apr-2017

84 views

Category:

Business


2 download

TRANSCRIPT

Page 1: Salmon Managed Services - Developing an ecommerce website

SALMON MANAGED SERVICESWE DO THE HEAVY LIFTING,

LEAVING YOU TIME TO TRADE

Page 2: Salmon Managed Services - Developing an ecommerce website

www.salmon.com 22

Developing an ecommerce website

requires huge investment in terms of time,

money and business resource. It’s just

the start of the journey. After launch, your

site needs to be closely monitored and

managed to ensure peak performance,

especially during the busiest trading

seasons. And even when the site is under

heavy demand, you need to get on with

the primary objective of your site: growing

and profiting.

With the Salmon Managed Service, you

can protect your investment and your

brand’s reputation. Engage one of the

most experienced teams of commerce

architects and software engineers to run

day-to-day operations on your behalf.

MA

NA

GED

SER

VIC

ES

THE SALMON SOLUTION – IDENTIFYING PROBLEMS BEFORE THEY OCCUR

Salmon supports some of the largest online

retailers, such as Argos, DFS, Sainsbury’s,

Selfridges and GAME. We provide a 24x7

operational support model, including access

to all the skills that clients need to run a

modern ecommerce site. Salmon also uses

advanced systems and assets to guarantee

proactive support. We detect and resolve

issues before they lead to downtime, rather

than reacting to incidents as they occur.

Our support processes are oriented around

ITIL concepts. We provide a structured

approach that addresses incidents, problems,

performance, security, capacity, governance

and service improvement in one holistic

solution.

Page 3: Salmon Managed Services - Developing an ecommerce website

www.salmon.com 3

Your trading website is your most important business asset. With the Salmon Managed Service

solution, this asset is supported by a world-leading team focused on full performance with zero

downtime. With this solution, your business benefits from:

“I’m pleased that I haven’t had much experience of crisis as the site reliability has been

second to none. On those odd occasions where we do have a critical ticket or an issue

on the site, we’ve always managed to get support from Salmon within our agreed SLAs

to get the site back up and running and open to our customers.”

Clive West, Digital Director, Halfords

• A dedicated team of engineers, experienced in ecommerce systems

• A named Service Delivery Manager

• 24/7 cover, 365 days a year

• Call-off days for development items

• State-of-the-art system management tools for monitoring, alerting and log analysis,

including customer-accessible online dashboards

• SLAs providing guaranteed response time and performance targets

• Security services

• Capacity reviews prior to peak periods

• Global support

• DevOps experience

• Database review and maintenance

• User journey monitoring and analytics assessments

YOU’RE IN SAFE HANDS WITH SALMON’S FULLY HOSTED SOLUTION

Page 4: Salmon Managed Services - Developing an ecommerce website

www.salmon.com 4

The Salmon Managed Hosting service is charged on a monthly or annual basis, depending

on the level of support you require. There is no upfront CAPEX. Companies can select the full

service listed on page 3, or choose a bespoke package:

In today’s digital-first world, Salmon Managed Services give you the confidence and the time

you need to concentrate on your core business operations and strategies.

Contact Salmon today to discuss the best package for you.

CHOOSE A SERVICE PACKAGE TO MEET YOUR TRADING NEEDS

SALMON ESSENTIALS: Basic support to keep your site up and running

24x7x365. Offered proactively and securely, at an affordable monthly

rate.

SALMON MANAGED HOSTING: In partnership with Rackspace, Salmon

can provide cloud-based or dedicated hosting platforms for your

ecommerce sites, which are scalable on demand.

SALMON DEVOPS PACKAGE: A combined development/operations

team that can automate testing, performance and deployment. This

provides a rapid delivery cycle so that your business can launch new

features quicker than ever before.

SALMON SECURITY PACKAGE: A range of security services in addition

to our basic levels of protection, such as vulnerability assessments, PCI

compliance and EU data protection compliance.

SALMON INSIGHTS: A SaaS-based package to monitor user journeys.

Using your analytics data, our team can suggest improvements to your

user interface or site operations, and identify opportunities to increase

conversions and revenue.

SALMON PEAK TRADING PACKAGE: Salmon’s proven service for

enhanced support during peak periods, such as Black Friday week and

the Christmas trading season.

Page 5: Salmon Managed Services - Developing an ecommerce website

©2016 Salmon Ltd. All rights reserved. All company and product names, brands and symbols mentioned herein are brand names and/or registered trademarks of their respective owners.

For more information,email: [email protected] visit: www.salmon.com

ABOUT SALMON

Salmon is a global digital commerce consultancy

– the largest in WPP’s network of companies. We

define and deliver market-changing solutions and

customer journeys for the world’s leading brands.

Established in 1989, with operations in London, New

York, Melbourne and Beijing, Salmon clients include

AkzoNobel, Argos, Audi UK, DFS, Halfords, Premier

Farnell, Sainsbury’s and Selfridges.

Salmon Managed Services are part of Salmon’s

Delivery & Operations Services which support the

implementation of high-impact ecommerce solutions.