TATYANA SALTOS E.

KitemarksISO 9000

ISO 9000When the European Union launched the

European Free Trade Agreement, in 1992

It was

necessary

To standardize quality requirements for European

countries and the rest of the countries which want to do

business with UE.

The International Organization

for Standarization (IOS) was

set up in 1946, with 91

countries

adopted a series of written

quality standards

And

burned

ISO

FAMILY

ISO 9000

What is

ISO 9000?

It is defined as the standards of quality

systems based on the premise that certain

generic features of administrative practices

can be standardized

means a scientific term to standardize quality

Philosophy

behind ISO

9000

In the ISO 9000 series quality

should be built into the systems

and procedures of the

organization.

where

The emphasis is

on prevention

rather than the

cure.

Applying ISO 9000 : 2000 to education

ISO 9000:2000 which aim is to educate each member of the organization toimprove quality assurance and performance with eightprinciples:

Principles of ISO

9000:200

Customer focus base on know research the customers’ need and

exceeding the expectation of them; also it is necessary to

measure how the company is doing.

Leadership is an important value to make people chance attitude

and inspired them to work with determinate

vision and mission to succeed

Involvement of people where staff must use their talent or

abilities for the help the institution to reach its goal in

order to have innovation and creativity ideas.

Process approach

establishes roles, activities,

functions and responsibility

Principlesof ISO

9000:200

System approach to management

guarantee clear procedure, targets

and goals with clear indicators of

performance.

Continuous improvement staff should be training

constantly to incentive them in order to

demonstrate their talents

Factual approach to decision making are

based on update data and available

information to make the best alternatives in

favor of the organization

Mutually benefit supplier relationships is important

to have a good communication,

planning project to learn from expertise for each other without forgetting

the society groups

Investors in People UK

It focuses in recognize organizations, in the United Kingdom, which have skilled and motivated workforce

as the principal element of success.

Commitment—an Investor in People is

focusing in developing staff to succeed in reach goals and

objectives.

Planning—an Investor in People has clear knowledge of aims and objectives and

what the staff should to do to achieve.

Action—an Investor in People motivate people

to work effective and efficient to improve its

performance

Evaluation—an Investor of People comprehend the

importance to invest in people with the

purpose to have an excellence

performance.

IIP has four steps for

developing staff to reach

the organization´s goals.

The Deming Prize

In 1951

The Union of Japanese Scientists

established the Deming Aplication Prize,

in recognition of the achievements of

W. Edward Deming on statistical quality

control and friendship with the

Japanese people.

The Deming Prize

Deming prize categories

Prizes for

people

Enterprise

Awards

awards for

small

businesses

Deming

Application

Priza

It is an annual award given to a company that has achieved distinctive

performance improvements through the implementation

of control of quality throughout the organization

The Deming Prize

According to JUSE ,

the quality control in

a companycalled

Company wide Quality Control (CWQC), is a

quality system to ensure that products and

quality services required by customers, are

designed, produced and supplied

economically, while respecting the principle of

customer orientation and welfare of the public.

The Deming prizes is based on complete quality audit by

outside experts where applicants demonstrated that they

recognize their situations, issues, goals, objectives to set up

forms of improving. Therefore, examiners evaluate the process

to have a better situation.

The Malcolm Baldrige National Quality

Award (Unites States)

Ronald Reagan, in 1982, signed a law requiring a

study and a conference on productivity due to

declining productivity in united states

Therefore

The American Productivity and Quality Centre

Sponsors seven lectures in preparation for the

next White House Conference on Productivity.

The Malcolm Baldrige National Quality

Award (Unites States)

The final inform about the seven

conferences suggest the implementation

of an award similar to Deming in Japan,

for the companies in USA that faced and

successfully met the requirements to

receive the award annually.

The Malcolm Baldrige National Quality

Award (Unites States)

The award is given by The US Commerce Department’s

National Institute of Standards and Technology for

manufacturing, service, and small businesses.

In 1999 created health care and education award based on:

Results and service

Trade and professional groups

Innovative approaches to quality

Human resources and a customer focus

The importance of sharing information

The Malcolm Baldrige National Quality Award (Unites States)

Seven categories where examines need to evaluate:

Leadership is focused on senior executives guide the organization, give responsibilities to the public and practices good citizenships.

Strategic planning are activities to succeed and action plans

Customer and market focus establishes needs, requirements and expectations from clients.

Seven categories where examines need to evaluate:

Information and analysis about management, successful use of resources, reliable data and information to have a good organization processes and performance.

Human resource focus is the analysis if the company allow workforce to demonstrate their skills and follow the same organization’s objectives

Process management is about production, delivery and support processes in order to improve constantly.

Business results which are the performance and improvement in satisfaction, financial and market place, human resources, supplier and partner performance

The Europan Quality Award

It was created by

14 company´s presidents with the aim to motivate the

European organization to develop the total quality

management.

It recognized companies without a determinate size or type of

business; but its objective is to know how organizations

contribute to the society, customer satisfaction, employee

satisfaction, business performance, resources and results.

Eight criteria to analysis

Customer satisfaction is the

perception of external customers, direct and indirect.

(20%).

People— is an important fact to understand how

management the staff and worries

about their feelings. (18%).

Business results are evaluated if the

companies achieve its planned business performance (15%).

Processes are focused on the

administration of all the value-added activities (14%).Policy and strategy

are the vision, values and

direction, and how to reach those (8%).

Resources must administrate a

good utilization and preservation of

financial, information and technological resources (9%).

Leadership in changing attitude of all managers in pro

of the company towards Total Quality

(10%).

Impact on society is how the community

perceive the company's products or services

respect quality of life, the environment and preservation of global

resources (6%).

Ecuadorian Quality Prize

The Ecuadorian Corporation Total Quality was established in April 1992 as

a Law Society private and nonprofit, with its base in Quito.

Ecuadorian

Quality Prize

A rigorous methodology describes processes about 1,000points; however, winning can obtain at least 500 points.

Competitors are evaluated

under seven parameters

according to the Malcolm

Baldrige model:

Continuous improvement.

Qualifying issues of leadership

Planning

Customer focus and market information and

analysis

Development and human resource

management

Standardization and business results.

Win

ne

rs2

00

4 •Ecarni(Embutidos Don Diego)

•MerkEcuador.

•General Motors del Ecuador SA

•Omnibus BB Transportes SA.W

inn

ers

20

05 •Pinturas

Cóndor

Win

ne

rs2

00

7 •Pinturas Cóndor SA

•General Motors