salvation army training - wordpress.com...when dealing with bed bugs … communication and education...
TRANSCRIPT
Salvation Army Training
August 21, 2014
800.878.2110 │ Batzner.com
Welcome!
Batzner Services
- Comprised of Batzner Pest Management,
Batzner Bed Bug Services and Batzner
Skilled Contractors
- Family-owned and operated, local business
serving Wisconsin and Illinois for over 67
years
- Dedicated to providing legendary services
and public service education
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Bed Bugs
Steve Counsell
Lead Service Professional
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Objectives
Bed Bug Trends
Infestation vs. Introduction
Who is at Risk?
Bed Bug Action Plans
Transference
Biology / Identification / Health Risks
Inspection / Monitoring / Treatment Options
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What Comes to Mind When You
Think of Bed Bugs?
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- National Pest Management Association
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When dealing with pests like
ants, mice and cockroaches …
sanitation is pest management
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When dealing with bed bugs …
communication and education
is pest management
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Trends Human Issues │ Predictions │ Public Relations
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Bed Bugs are a Human Issue
Bed bugs are a human nesting parasite making them as unpredictable as people
EDUCATION is the first step in understanding bed bugs
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Public Reaction
• Education is the key to prevention
• “Hot Topic” in the news for several years
• Public becoming desensitized
• Consumer product protection
• Lessen anxiety, stress, financial burden
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Public Reaction
Bed bug cost and stigma barriers
Anyone can be affected
Do not typically spread disease
No need to panic
Quickly and effectively managed with the right tools
• Early detection is KEY
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Statistics and Trends
- PCT Magazine, March 2014
Bed bug infestation reports are higher during summer.
Milwaukee ranks 21 in the list of “Top 50 Cities”
Chicago is number 1
Different attitudes and collaboration levels affect the speed of elimination
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Successful Bed Bug Management
Program
*Survey of 15 housing authorities in New Jersey
Monitoring and regularly-scheduled canine sweeps
Interceptors and visual inspection
Careful treatment and follow-up monitoring
Due diligence and effective protocol
LACK of cooperation is often main obstacle in carrying out bed bug control*
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The Good News:
Stakeholder Education Programs
National Pest Management Association
US Environmental
Protection Agency
US Department of Housing and
Urban Development
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Infestation vs. Introduction Do you know the difference?
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Infestation
A Breeding Population
• Commonly found in multi-unit housing
• More common in lower income homes
• Often leads to secondary or tertiary infestations in peoples lives
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Introduction
Not Yet A Breeding Population
• Most common in Medical Facilities
• Brought in from a single source, individual patient, visitor or staff
• Can lead to re-introduction
• Unlikely to cause infestation when proper steps taken
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Who is at Risk? Bed bug infestations
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Who is at HIGH Risk?
Hospitals / Clinics
Social Services Facilities
Temporary Housing / Shelters
Hotels
Multi-Unit Housing
Correctional Facilities
Used Furniture / Thrift Shops
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Who is at HIGH Risk?
An Education Plan
A Response Plan
A Communication
Plan
A Media Response Plan
ANY FACILITY WITHOUT …
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Bed Bug Action Plan Pest management and media response
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Bed Bug Action Plan
• Identify key people to develop, implement and communicate the plan
• Biggest risks?
• How do bed bugs enter the facility?
• How will they spread?
• Education
Groundwork
• Communication
• Control / contain
• Preventative actions
• Recordkeeping
Purpose
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Media Communication Plan
- Emergency contacts and Internal Crisis Team
- Patients or residents (family members)
- Media
- General Public
React and respond appropriately to protect the reputation of your company
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Transference Preparation and exposure control
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Preparing For Home Visits
Contact the client prior to first home visit
Ask if any known insect infestation / pest control treatment within last 2-3 months
If yes, inquire about bed bugs
Remember to be tactful
If bed bugs were a problem within the last 12 months, take precautions
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- Dr. Dini Miller
Bring a plastic tote
Change of clothing and shoes
Use a Tyvek™ suit
Preparing For Home Visits
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Personal Protective Equipment
PPE Kits are zip closure plastic bag
containing:
- 1 pair medium gloves
- 1 pair disposable shoe covers
- 1 disposable gown
- 2 plastic garbage bags
- 4 ounce hand sanitizer
- Dr. Rosalyn Robinson
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At Home Visit
30-Second Eye Sweep
Inspection
Keep coats, backpacks, purse
and bags off beds, recliners
and sofas
Avoid sitting or placing items on
potentially infested surfaces
- Dr. Dini Miller
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Check shoes after leaving home visit
Change clothes immediately before or when entering your home
Launder clothing in hot water and/or dried on higher setting for at least 20 minutes
Dry clean or steam clean clothing that cannot be washed or dried at high settings
After Home Visit
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Educate Yourself and Your Staff
Recommend mandatory bed bug training for new hires
Similar to bloodborne pathogen training
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Bed Bug Biology, Identification
and Health Risks Be confident in your identification skills
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Bed Bugs Come in All Shapes/Sizes
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What Can Trick You?
Psocid Flea Carpet Beetle Roach Nymphs
Body Lice Tick BED BUG
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Bed Bug Bites
• Delayed reaction: 2 days to 4 weeks
• No reaction
• Instant reaction: anaphylactic reaction is rare
Not everyone reacts the same
Skin irritations often misidentified as bite
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Vectors For Disease
Bed bugs have not been proven to transmit disease
• Hepatitis B
• Chagas’ Disease
• Hepatitis C
• HIV
Pathogens have been detected on and in these insects, including:
- Pest Control Technology
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Bed Bugs Are Health Hazards
• Causes secondary infections after people scratch their bed bug bites
• Results in stress, loss of work, loss of productivity and financial burden
• Impact mental health of people living in infested homes
Bed bugs can affect public health
- American Society of Microbiology
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The 30-Second Eye Sweep
Inspection Be proactive, not reactive
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What To Look For?
INSECTICIDES DRYER SHEETS DE DUST
NYMPHS, EGGS BLOOD STAINING BED BUG FECAL
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The 5-Minute Inspection Within 3-5 feet of a sleeping area
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Primary Bed Bug Harborage
~70%
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Primary Bed Bug Harborage
~70% 5 feet
Secondary Bed Bug Harborages
~23%
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Primary Bed Bug Harborage
~70% 5 feet
Secondary Bed Bug Harborages
~23%
“Other” Bed Bug Harborages
~7%
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Five-Minute Inspection
Inspect with in 3-5 feet of sleeping area
Headboard, head of the bed area
Baseboard / all molding near sleeping area
Picture frames near sleeping area
Outlet covers near sleeping area
Mattress and box spring
Night stands
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ON WALL ON BOX SPRING
ALONG FLOOR BOARD ON MATTRESS
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Treatment Options When and why?
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Bed Bug Treatment Options
• Heavy infestation of many units, likely to be re-infested uncooperative tenants
Traditional Chemical Application
• Heavy infestation of a few units, unlikely to be re-infested, cooperative tenants
Thermal Remediation
• Mild infestation or introduction, quick turn around needed, healthcare facilities
Steam Treatment
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Do-It-Yourself Bed Bug Treatments
NOT ADVISED
Can be dangerous to people and property
Bed bugs are resistant to most over the counter products
Will make bed bugs harder to eliminate
Will drive bed bugs into other areas / rooms
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Recap
Bed Bug Trends
Infestation vs. Introduction
Who is at Risk?
Bed Bug Action Plans
Transference
Biology / Identification / Health Risks
Inspection / Monitoring / Treatment Options
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What is YOUR Plan?
www.batzner.com/actionplans
Don’t wait for an infestation!
Develop A Bed Bug Action Plan TODAY!
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Thank you! Questions?
Contact:
Steve Counsell
262-797-4170 ext. 1158