sam hospitality academy gauteng, south africa +27 82 765 9238 [email protected] hospitality...
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Frontline CoursesWe are pleased to present our short courses as shown below. We travel to any hospitality company, hotel, restaurant, etc to facilitate in-house
staff training.
Waitron Training Beverage Product Knowledge Restaurant Skills Part One Restaurant Skills Part Two South Africa Wines and Service Hotel Front Office Banqueting Training Service Eminence Telephone Skills Personal Grooming Basic Safety and Hygiene Scullery Operational Skills Stock Control Basic Warehouse Procedures Providing Take-away and Counter Service in a Fast Food Environment Basic Housekeeping Front Office Reception
Supervisor Courses Executive Housekeeper Managing Daily Revenue Targets Training , Development and Coaching Inducting a new staff member Reporting Skills Criteria to cover in Staff Briefing Procurement Supervisory Development Programme (SDP)
Management Courses Bed and Breakfast and Guesthouse Basics Financial Management for Non-Financial Managers Management Development Programme (MDP)
Chef/ Professional Cook Hygiene in Food Preparation Areas Accepting, Storing and Handling of Food Handling of Food Items in the Fridge
FRONTLINE COURSES
Waitron Training10 Days
The course covers the following: Layout, facilities and services of the hospitality industry Effective Communication with guests and colleagues Providing/ monitoring guest service Clean and store glassware Basic Beverage Knowledge Provide and maintain drink service Provide and maintain table service Basic calculations
Course Type: Hospitality Specific
Target Market: Head Waitrons, waitrons, runners and staff that have a potential to be waitrons.
Recommendations: Personal Grooming, Basic Safety and Hygiene
Price: R3 000 per learner
Beverage Product Knowledge 5 Days
The course covers the following: Basic spirits Pouring Brands Other Spirits Vermouth Aperitifs Digestives Sherry Port Local/ Imported Liqueurs Beers/ Ciders Alcohpops/ RTD's Minerals/ Other Minerals/ Mixers Juices Cordials Mineral Water Syrup/ Bitters Energy Drinks
Course Type: Hospitality Specific
Target Market: Head Waitrons, waitrons, runners and staff that have a potential to be waitrons.
Recommendations: Personal Grooming, Basic Safety and Hygiene
Price: R1 500 per learner
Beverage Product Knowledge 5 Days The course covers the following: Basic spirits Pouring Brands Other Spirits Vermouth Aperitifs Digestives Sherry Port Local/ Imported Liqueurs Beers/ Ciders Alcohpops/ RTD's Minerals/ Other Minerals/ Mixers Juices Cordials Mineral Water Syrup/ Bitters Energy Drinks
Course Type: Hospitality Specific
Target Market: All Restaurant Service & Bar Staff.
Recommendations: Restaurant Skills Part One & Two
Price: R1 500 per learner
Restaurant Skills Part One5 Days The course covers the following: Essential Requirements Dress and Appearance Compliments and Complaints Knowledge of your work Ten Golden Rules Service in General Preparing for Service The waitron's Approach Explanation of a "Cover" Selling Basic Restaurant Equipment
Course Type: Hospitality Specific
Target Market: All Restaurant Service and Bar Staff
Recommendations: Beverage Product Knowledge
Price: R1 500 per learner
Restaurant Skills Part Two5 Days The course covers the following: Laying Tables and Covers Carrying The Sideboard Basic Rules Serving the Courses Different Types of Restaurant Service Crumbing Down Changing and Ashtray A to Z Tea/ Coffee Serving Procedure Relaying Tables Restaurant Station Clearing Procedures Menus
Course Type: Hospitality Specific
Target Market: All Restaurant Service and Bar Staff
Recommendations: Beverage Product Knowledge & Restaurant Skills Part One
Price: R1 500 per learner
South African Wines & Service10 Days The course covers the following: Wine - How Is It Made Blending and Maturation Shelf Life For Wines Cultivars/ Varietals South Africa Wine Styles Sugar or Sweetness Levels in SA Wines South African Wine Producers and Champagne Wine Legislation South Africa Wine Competitions, Challenges & Awards Storage & Glasses Serving Temperatures Wine tasting Terms Climate The Vine and its Environment Wine Service Procedure Wine and Food Pairing Wine and Cheese Wine Further Education
Course Type: Hospitality Specific
Target Market: All Restaurant Service and Bar Staff
Recommendations: Beverage Product Knowledge & Restaurant Skills Part One and Two
Price: R3 000 per learner
Hotel Front Office Course10 Days The course covers the following: Front Office Basics Members of the Hotel Front Office Department Telephone Call Receiving Procedure Taking A Reservation On The Telephone How To Handle A Walk In Guest How To Handle Blacklisted Guests Guest Registration At Front Office VIP Check In Procedure How To Introduce A Room To Your Guest Front Office Terminology Hotel Room Status Terminology Hotel Room Types Methods Of Payment In A Hotel Wake Up Call Procedure Hotel Safety Box Procedure Smooth Check Out Procedure Lost & Found Procedure For Front Office Staffs
Course Type: Hospitality Specific
Target Market: All Front Office Staff, Reservations, Supervisors & Managers
Recommendations: None
Price: R3 000 per learner
Banqueting Training2 Days The course covers the following: Conferencing Layout Banqueting order taking Preparing and clearing function rooms
Course Type: Hospitality Specific
Target Market: Head waitrons, waitrons, bartenders, runners and staff that have potential to be waitrons
Recommendations: To undergo this training, it is recommended that you first complete the Waitron Training the Academy offers or alternatively have extensive waitron experience. Other courses to attend are Personal
Grooming, Basic Safety and Hygiene, Service Eminence, Telephone Skills.
Price: R1 500 per learner
Service Eminence 3 Days The course covers the following: Understanding the importance of customer care Understanding what customers want and need Understanding why customers leave How to handle customer complaints How to deal with customer requests Introduction to Co-native, Affective and Cognitive functions of the
personality Explanation and the analysis of a psychological graph against time of
an irate and stressed customer, identifying the phases in development
Roll out of the skills model (i.e Supportive, Exploratory/Investigative and Directive Skills
Course Type: Hospitality Specific
Target Market: All Staff
Recommendations: Service Staff
Price: R1 950 per learner
Telephone Skills1 Day The course covers the following: The importance of a friendly, polite and professional attitude Using the correct tone, volume The importance of speaking in a clear and audible manner How to answer the telephone correctly How to establish what the caller wants How to take down a message How to put a call on hold How to transfer a call
Course Type: Hospitality Specific or Non Hospitality Specific
Target Market: All Staff
Recommendations: Service Eminence
Price: R750 per learner
Personal Grooming ½ Day The course covers the following: Understanding the importance of personal hygiene How to portray a professional image Grooming standards for females Grooming standards for males General company policy for uniform standards
Course Type: Hospitality Specific or Non Hospitality Specific
Target Market: All Staff
Recommendations: None
Price: R400 per learner
Basic Safety and Hygiene1 Day The course covers the following: How to maintain a safe and secure working environment How to monitor and maintain health, safety and security How to handle and store cleaning equipment and materials How to handle and dispose of waste in the correct manner
Course Type: Hospitality Specific or Non Hospitality Specific
Target Market: All Staff
Recommendations: None
Price: R750 per learner
Scullery Operational Skills2 Days The course covers the following:
Clean and store glassware Handle cutlery and crockery How to store cleaned cutlery and crockery Clean and store pots and pans How to stack dirty items at the wash up area How to ensure cleanliness of your area of responsibility
Course Type: Hospitality Specific
Target Market: All Scullery Staff
Recommendations: Basic Safety and Hygiene
Price: R1 500 per learner
Stock Control1 Day The course covers the following:
How to order and control stock
Course Type: Hospitality Specific
Target Market: Stock controllers, warehouse staff, F&B Supervisors, Bartenders
Recommendations: Basic Warehouse Procedures
Price: R750 per learner
Basic Warehouse Procedures1 Day The course covers the following:
How to order stock How to receive stock How to maintain receipt of stock How to store and issue stock
Course Type: Hospitality Specific
Target Market: Stock controllers, warehouse staff, F&B Supervisors, Bartenders
Recommendations: Stock Control, Basic Safety and Hygiene
Price: R750 per learner
Providing Take-away and Counter Service in a Fast Food Environment5 Days The course covers the following:
How to prepare and clear areas for counter service How to prepare and clear are for take away service How to provide a counter service How to provide a take away service Effective ways to sell products and services
Course Type: Hospitality Specific
Target Market: All Fast Food and Take away service staff
Recommendations: Stock Control, Basic Safety and Hygiene, Personal
Grooming, Service Eminence, Telephone Skills
Price: R3 750 per learner
Basic Housekeeping3 Days The course covers the following:
Overview of the Housekeeping Department What is a Laundry Attendant How to clean a bedroom using the appropriate methods and materials Housekeeping terminology How to handle and use cleaning chemicals safely Different linen types Cleaning methods and cleaning materials What factors affect the standard of cleanliness How to clean different furniture types
Course Type: Hospitality Specific
Target Market: Room Attendants
Recommendations: Basic Safety and Hygiene, Personal Grooming, Service
Eminence
Price: R1 950 per learner
Front Office Reception3 Days The course covers the following:
How to deal with customers on arrival How to greet and assist guests on arrival and departure How to maintain the Front Office Service How to provide customer information and book external services
Course Type: Hospitality Specific
Target Market: Receptionists
Recommendations: Personal Grooming, Service Eminence, Telephone Skills
Price: R1 950 per learner
SUPERVISOR COURSES
Executive Housekeeper3 Days The course covers the following:
Plan and Prepare Budget Staff Rostering How to compile and implement a cleaning program Compiling of daily duty roster Compiling an Inspection checklist
Course Type: Hospitality Specific
Target Market: Executive Housekeepers, Assistant Housekeepers, Housekeeping Managers
Recommendations: Training, Development and Coaching Staff, Inducting a New Staff Member, Reporting Skills, SDP, MDP
Price: R1 950 per learner
Managing Daily Revenue Targets2 Days The course covers the following:
Revenue forecasting Monthly/daily revenue budget Monitoring real income against budget per shift (targets) Menu analysis How to drive daily target
Course Type: Hospitality Specific
Target Market: Restaurant Managers, Bar Managers, Assistant Managers, Floor Supervisors, Duty Managers
Recommendations: Training, Development and Coaching Staff, Inducting a new staff member, Reporting Skills, SDP
Price: R1 500 per learner
Training, Development and Coaching 1 Day The course covers the following:
What is Training and Development How to identify training needs How to plan and implement a process to meet the identified needs The importance of evaluation systems Principles of coaching Attributes of an effective coach
Course Type: Hospitality Specific and Non Hospitality Specific
Target Market: Managers and Supervisors
Recommendations: Inducting a New Staff Member, Reporting Skills, SDP, MDP
Price: R750 per learner
Inducting a New Staff Member 1 Day The course covers the following:
How to introduce a new person into the workplace Preparation required before new person starts in organization The importance of informing the department of the new person
arriving How to induct the new person into the workplace Importance of feedback and evaluation
Course Type: Hospitality Specific and Non Hospitality Specific
Target Market: Managers and Supervisors
Recommendations: Training, Development and Coaching, Reporting Skills, SDP, MDP
Price: R750 per learner
Reporting Skills½ Day The course covers the following:
Types of reports Reporting formats How to structure a report The importance of editing
Course Type: Hospitality Specific and Non Hospitality Specific
Target Market: Managers and Supervisors
Recommendations: SDP, MDP
Price: R400 per learner
Criteria to cover in Staff Briefing½ Day The course covers the following:
Standards, policies and procedures Revenue (targets and budgets) Communication interdepartmental Customer service improvement
Course Type: Hospitality Specific
Target Market: Managers and Supervisors
Recommendations: Managing Daily Revenue Targets, Reporting Skills, SDP
Price: R400 per learner
Procurement3 Days The course covers the following:
Standard Purchasing Specifications Tendering Process Contract Management Price Analysis Interdepartmental communication and the importance thereof
Course Type: Hospitality Specific
Target Market: Managers and Supervisors
Recommendations: Before attending this course it would be advantageous if the individual has knowledge on Stock control and Warehouse Procedures. Alternatively the individual could attend the Stock
Control and Basic Warehouse Procedures Training that the Academy offers.
Price: R2 250 per learner
Supervisory Development Programme (SDP)10 Days The course covers the following:
Business Principles Communication and Motivation Assertiveness Introduction to Finance People Management Leadership Operations Management
Course Type: Non Hospitality Specific
Target Market: Managers and Supervisors
Recommendations: None
Price: R5 500 per learner
MANAGEMENT COURSES
Bed and Breakfast and Guesthouse Basics10 Days The course covers the following:
Operations Management Finance Management Marketing Management Basic Human Resources
Course Type: Hospitality Specific
Target Market: Managers and Owners of a Bed and Breakfast or Guesthouse
Recommendations: None
Price: R5 500 per learner
Financial Management for Non-Financial Managers2 Days The course covers the following:
Accounting principles Costing Profit and Loss Cash Flow and profit Financial Statements Gearing and working capital management Ratio and financial analysis How to compile a budget Principles of business valuations
Course Type: Hospitality Specific
Target Market: Managers, Supervisors or Administrators who have no or limited financial/ accounting background
Recommendations: None
Price: R1 500 per learner
CHEF/ PROFESSIONAL COOK
COURSES
Hygiene in Food Preparation Areas1 Day The course covers the following:
How to maintain hygiene in food Preparation and cooking areas understand the importance of personal
hygiene in food preparation Areas and base performance on this knowledge How to maintain and promote food hygiene and safety procedures
during food preparation and cooking.
Course Type: Hospitality Specific
Target Market: All Kitchen Staff
Recommendations: Accepting, Storing and Handling of Food, Handling of food items in the fridge.
Price: R750 per learner
Accepting, Storing and Handling of Food1 Day The course covers the following:
Principles of receiving deliveries and the safe storage thereof How to identify potential food hygiene hazards and the appropriate remedies How to handle and store food items How to handle food items hygienically in accordance with the
requirements of the OHS Act
Course Type: Hospitality Specific
Target Market: All Kitchen Staff
Recommendations: Handling of Food Items in the Fridge, Hygiene in Food Preparation Areas.
Price: R750 per learner
Handling of Food Items in the Fridge2 Days The course covers the following:
Packing of food items Covering and storing of food items Labeling and dating of food items Implementing the first in first out system Recycling of food items Cleaning and deep cleaning of a fridge
Course Type: Hospitality Specific
Target Market: All Kitchen Staff
Recommendations: Accepting, Storing and Handling of Food, Hygiene in Food Preparation Areas
Price: R1 500 per learner