SAM Process Engineering

Rory Canavan

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1 GOVERNANCE

SCOPE

Introduction

2

3

4

DEFINING PROCESS OBJECTIVES

MODELLING FRAMEWORK

5

6

A COUPLE OF POINTERS..

FINALLY…

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GOVERNANCE:

Legislation

Regulation

Business Requirements

Benchmarking (Gap Analysis/Risk Assessment)

Formal Governance Document

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SCOPE:

Process requirements (e.g. Non-IT Support)

Process reach

Specific issues to watch out for:

National/International boundaries

Specific Vendor

Specific Area of IT

Specific Business Unit

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RACI Chart:

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Defining Process Objectives:

Size and scale

Not too big...

Not too small...

Just right!

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Modelling Framework:

Modelling Framework:

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Modelling Framework:

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A couple of Pointers..

Distinction between Project and BAU Processes…

Exception Handling within Processes

+

Process Definition

Document (PDD)

Standard Operating

Procedure (SOP)

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PDDs and SOPs

And Finally…

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Any Questions?