Sample Benchmarking Sample Benchmarking MethodologyMethodology

IPC

Norbert Gallagher, Vincent Steadman, Colin Mc Glynn, Teresa Hanratty, John Corrigan

5 Stages

STAGE 1:

Aim (1): Familiarisation with the host organisation, it’s processes and the specific areas to be

benchmarked

Action: Analysis of hard data and desk research

Analysis based on interviews with representative

sample of relevant employees

Aim (2): Design the Benchmark Template

Action: Agree the key critical measures and key indicators

to be addressed, and their definitions

Sample Methodology - 5 Stages

STAGE 2:

Aim (1): Define the model for Benchmarking

Action: Agree the criteria for selecting appropriate benchmark partner organisations

Aim (2): Establish a pool of potential Benchmark Organisations

Action: Compile information and data on a number of organisations through desk research and knowledge

Aim (3): Select the preferred benchmark organisations

Action: Based on criteria and analysis of data, agree sample.

Sample Methodology - 5 Stages

STAGE 3:

Aim (1): Arrange the visits to the selected partner organisations

Action: Establish a network of contacts

Make contact by the most appropriate means

Request a benchmarking visit

Aim (2): Confirmation of visit participants, dates & times

Action: Nominate individuals to participate

Aim (3): Prepare the visiting participants for the visits

Action: Provide workshop for participants

Aim (4): Prepare partner benchmark organisations for visit

Action: Send document in advance

Sample Methodology - 5 Stages

STAGE 4:

Aim: Carry out visits

Action: Visit the partner benchmark organisations using the Benchmark Template as the basis for the meetings

Sample Methodology - 5 Stages

STAGE 5:

Aim (1): Analysis of visits

Action: Prepare synopsis reports for each organisation in template fashion

Aim (2):Suggest recommendations for change

Action: Identify the gap and translate

Aim (3): Acknowledgement of the Benchlearning Commitment

Action: Provide each participating organisation with report of findings

Benchmarking Project

Identify what benchmarking can achieve

Identify which processes can be benchmarked

Identify key critical indicators and measures

Identify potential benchmark partner organisations

Provide workshops and training for benchmarking

Facilitate visits / questionnaires / workshops / seminars

Translate information and data into proposals