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Sample Business Case for HR Mobile Computing:

A focus on HR processes and tasks as a guide to identify specific and quantifiable

benefits

This White Paper takes a look at the real value of mobile computing from an HR business perspective based on tasks

performed and the role of a mobile computing device to access HCM business applications to transact, report on view

data.

Sample Business Case for HR Mobile Computing

HR Cloud Solutions www.hrcloudsolutions.com

Contents

Disclaimer ................................................................................................................................................................................................................................................................... 5

Introduction ............................................................................................................................................................................................................................................................... 6

Executive Summary .................................................................................................................................................................................................................................................... 7

Assumptions and Scope ............................................................................................................................................................................................................................................. 8

1. The hypothetical organization ....................................................................................................................................................................................................................... 9

2. Hourly Rates for Process Participants .......................................................................................................................................................................................................... 10

3. Cost of Providing Mobile Device .................................................................................................................................................................................................................. 12

4. Two Year Cost / Benefit Analysis ................................................................................................................................................................................................................. 13

Schedule of Savings .................................................................................................................................................................................................................................................. 16

Process Flows and Improvement Ideas ................................................................................................................................................................................................................... 26

M1.1 Manage organization details .......................................................................................................................................................................................................................... 27

M1.2 Manage position details - create a position ................................................................................................................................................................................................... 28

M1.2a Manage position details - evaluate a position .............................................................................................................................................................................................. 29

M1.3 Manage employee life-cycle - change details ................................................................................................................................................................................................ 30

M1.3a Administer employee life-cycle - new hire .................................................................................................................................................................................................. 31

M1.3b Administer employee termination ............................................................................................................................................................................................................... 32

M1.3c Manage person details - position transfer .................................................................................................................................................................................................... 33

M1.4 Administer employee benefits program ........................................................................................................................................................................................................ 34

M1.5 Administer payroll .......................................................................................................................................................................................................................................... 35

M2.1 Manage recruitment & selection .................................................................................................................................................................................................................... 36



M2.2 Manage company total compensation ........................................................................................................................................................................................................... 37

M2.3 Administer employee disciplinary action ....................................................................................................................................................................................................... 38

M2.3 Manage person performance ......................................................................................................................................................................................................................... 39

M2.4 Manage employee career plans ..................................................................................................................................................................................................................... 40

M2.5 Manage company succession plan ................................................................................................................................................................................................................. 41

M2.6 Manage competency requirement ................................................................................................................................................................................................................. 42

M2.7 Administer learning / development ............................................................................................................................................................................................................... 43

M2.8 Manage workforce plan .................................................................................................................................................................................................................................. 45

M2.9 Manage workforce information ..................................................................................................................................................................................................................... 46

M2.10 Administer employee time & attendance .................................................................................................................................................................................................... 47

M3.1 Administer premises security ......................................................................................................................................................................................................................... 48

M3.2 Administer employee award & recognition program .................................................................................................................................................................................... 49

M3.3 Record company housing program ................................................................................................................................................................................................................ 50

M3.4 Administer company medical program .......................................................................................................................................................................................................... 51

M3.5 Administer company transport ...................................................................................................................................................................................................................... 52

M3.6 Administer employee locker allocation .......................................................................................................................................................................................................... 53

M3.7 Administer employee uniform allocation ....................................................................................................................................................................................................... 54

M3.8 Administer employee stock purchase program ............................................................................................................................................................................................. 55

M3.9 Administer employee travel entitlement ....................................................................................................................................................................................................... 56

M3.10 Manage international assignments .............................................................................................................................................................................................................. 57

M3.11 Administer occupation health & safety ........................................................................................................................................................................................................ 58

M3.12 Administer leave entitlements ..................................................................................................................................................................................................................... 59



M3.13 Manage location details ............................................................................................................................................................................................................................... 60

M3.14 Record employee family & dependent details ............................................................................................................................................................................................. 61



Disclaimer

The contents of this publication are based on a hypothetical company and hypothetical transaction volumes and savings. Readers are advised to check the estimates against

their own operational environment before translating figures used in this document into a business case for their own purposes.

Diagrams and process flows indicate common business practices and are not promoted as best practice. Process flows need to be reviewed and converted to reflect their

own internal environment.



Introduction

This document describes a business case to adopt mobile computing devices for the HR business practice.

The business case assumes the full range of processes used as examples in the document. Subsets of those processes could be used to provide a client specific use case.

Mobile devices, such as iPad2 or other tablets, are suitable for displaying data sets but iPhones and other devices may be used to access smaller displays of data.

Not all Human Capital Management systems have the capability to provide mobile applications. Mobile computing requires a different user interface and delivers a

different user experience to conventional HCM systems. HR Cloud Solutions recommend a development platform to support the legacy HCM system. Mobile computing

requires tailored solutions for different business units. Flexibility to add custom fields and modify data sets is a fundamental requirement.

The platform recommended by HR Cloud Solutions is the Force.com platform from Salesforce.com. HR Cloud Solutions provide support for custom development on the

Force.com platform and help set up the mobile data sets and user profiles required to access HR tables.

Before companies commit to hardware purchase and implementing a mobile environment to deliver sections of the HCM there are basic questions that must be answered

and a solid business case established. This document assists companies answer the question from management: “Why do you need a mobile device to access and process

HR information and what specifically are you going to do with it? And, how much will it cost and what are the benefits?”



Executive Summary

HR are seen to be a back office function and not strategic. By empowering the HR team with mobile devices HR will be transformed into a front line operation able to

achieve quantifiable productivity improvement and provide information at their finger tips to support the company’s strategic decision making. HR will assist to transform

the business into a more engaged workforce and be seen as a more efficient processor of information and able to translate face-to-face contact into recorded and

documented action.

The cost of providing mobile devices and providing standard access charges to a typical organization over a two year period is $50,808 plus additional data / operating

costs.

The cost of adding a Force.com platform to the current legacy system using an Enterprise Edition license from HR Cloud Solutions is approximately $54,720 for two years for

57 user licenses.

If the full range of HR activities were applied to the mobile capability of the company’s HCMS (Human Capital Management System) annual benefits of $1,132,586.67 are

expected from improved processes. Over a two year period $2,265,173.34 would be realized in productivity enabled savings.

The fundamental requirement to achieve process improvement through workflow and self service is availability of key resources for response and approval. Mobile devices

ensure 24X7 availability and remote access from anywhere. Without mobile devices technology gains can only be partially achieved.

There are other benefits as well such as company culture, employer branding, etc. that are not quantified in this document and other uses of the mobile that are not HR

specific.



Assumptions and Scope

There are basic assumptions on which this business case is founded:

The business case is based on a hypothetical organization with 1,000 employees.

The transaction volumes and hourly rates are estimates.

There may be some additional HCM functionality required to perform all of the features.

There will be some self service functionality delivered along with mobile computing that was not present in the legacy system.

The intention is to provide clients with a point of comparison to estimate of whether the mobile computing operation is right for them and whether a viable

commercial business case exists to support the operation.

A decision can be made based on potential process savings and estimated costs and infrastructure set up.

The hypothetical organization is represented in the following organization chart. The various layers reflect a typical organization with 1,000 employees. The line units are

not detailed and would obviously vary according to the industry. The boxes in the organization chart represent actors in a Use Case scenario.

The scope of the business case includes 34 typical HR processes. The tasks described in each process and the nature of process improvement would need to be modified to

align with every company’s way of doing things. Some tasks could be eliminated altogether and removed from the process diagram but the approach is to overlay the

mobile icon on the diagram and point to the most obvious tasks.



1. The hypothetical organization

The following diagram represents a typical organization structure for a company with 1,000 employees and identifies the “actors” appearing in the process diagrams.



2. Hourly Rates for Process Participants

The average hourly rate is calculated on employment costs and includes on-costs such as payroll tax, leave provision (sick, annual and long service), company

superannuation provision, overtime, shift penalties, etc. that usually equates to another 40% of actual salary. The average is based upon employees and managers in

business units across the company and not one particular area.

Performed by Whom Code Process Hourly Rate (AUD)

Contractor M1.3a Administer employee life-cycle - new hire 50 Employee M1.3c Manage person details - position transfer 40 Employee M1.5 Administer payroll 40 Employee M2.10 Administer employee time & attendance 40 Employee M2.3a Manage person performance 40 Employee M2.6 Manage competency requirement 40 Employee M2.7 Administer learning / development 40 Employee M3.1 Administer premises security 40 Employee M3.11 Administer occupation health & safety 40 Employee M3.12 Administer leave entitlements 40 Employee M3.5 Administer company transport 40 Employee M3.6 Administer employee locker allocation 40 Employee M3.7 Administer employee uniform allocation 40 Employee M3.8 Administer employee stock purchase program 40 Employee M3.9 Administer employee travel entitlement 40 Housing Administrator M3.3 Record company housing program 45 HR Manager M1.4 Administer employee benefits program 60 HR Manager M3.8 Administer employee stock purchase program 60 HR Manager M1.3b Administer employee termination 60 HR Person M1.2 Manage position details - create a position 40 HR Person M1.3b Administer employee termination 40 HR Person M1.3c Manage person details - position transfer 40 HR Person M2.3 Administer employee disciplinary action 40




HR Person M2.3a Manage person performance 40 HR Person M2.4 Manage employee career plans 40 HR Person M2.6 Manage competency requirement 40 HR Person M2.8 Manage workforce plan 40 HR Person M3.1 Administer premises security 40 HR Person M3.11 Administer occupation health & safety 40 HR Person M3.14 Record employee family & dependent details 40 HR Person M3.2 Administer employee award & recognition program 40 HR Person M3.7 Administer employee uniform allocation 40 HR Person M3.8 Administer employee stock purchase program 40 HR Person M3.9 Administer employee travel entitlement 40 Locker Administrator M3.6 Administer employee locker allocation 40 Management M2.9 Manage workforce information 60 Manager M1.1 Manage organization details 60 Manager M1.3b Administer employee termination 60 Manager M2.1 Manage recruitment & selection 60 Manager M2.2 Manage company total compensation 60 Manager M2.3 Administer employee disciplinary action 60 Manager M2.3a Manage person performance 60 Manager M2.4 Manage employee career plans 60 Manager M2.5 Manage company succession plan 60 Manager M2.6 Manage competency requirement 60 Manager M3.1 Administer premises security 60 Manager M3.10 Manage international assignments 60 Manager M3.11 Administer occupation health & safety 60 Manager M3.12 Administer leave entitlements 60 Manager M3.2 Administer employee award & recognition program 60 Manager M3.3 Record company housing program 60




Medical Management M3.4 Administer company medical program 65 Medical Person M3.4 Administer company medical program 40 OHS Manager M3.11 Administer occupation health & safety 45 Payroll Person M1.4 Administer employee benefits program 40 Payroll Person M1.5 Administer payroll 40 Payroll Person M2.10 Administer employee time & attendance 40 Payroll Person M2.2 Manage company total compensation 40 Property Management M3.13 Manage location details 45 Recruitment Person M1.3a Administer employee life-cycle - new hire 40 Recruitment Person M2.1 Manage recruitment & selection 40 Supervisor M1.3c Manage person details - position transfer 45 Supervisor M3.2 Administer employee award & recognition program 45 Supervisor / Manager M1.2a Manage position details - evaluate a position 50 Supervisor / Manager M1.3 Manage employee life-cycle - change details 50 Supervisor / Manager M2.10 Administer employee time & attendance 50 Supervisor / Manager M2.7 Administer learning / development 50 Supervisor / Manager M2.8 Manage workforce plan 50 Supervisor / Manager M3.5 Administer company transport 50 Supervisor / Manager M3.9 Administer employee travel entitlement 50 Training Administrator M2.7 Administer learning / development 50 Transport Manager M3.5 Administer company transport 45 Uniform Administrator M3.7 Administer employee uniform allocation 45

3. Cost of Providing Mobile Device

The full cost of providing a mobile device cannot be assigned to one application. The benefits will flow from other mobile computing uses as well - depending on how the

device is used and the range of communication functions involved.



As a ball park figure the estimate used for determining HR application usage is 50% of the cost of maintaining the device. For a 24 month plan the total minimum cost is

$1,752, including the device and a data allowance of 14GB. For the purposes of this exercise the cost of a mobile device is $876 (50% of the $1,752 cost). Additional data

download charges may not be attributable to HR alone and would be a shared cost with units benefiting from use of the mobile device.

4. Two Year Cost / Benefit Analysis

The cost to provide mobile devices (50% attributed to HCM) using the 24 month 14GB ($1,752) plan is $876

The employee (actors) are assumed to either own their own device or would perform the process in conjunction with an HR person and have not been included in this cost

analysis.

Assuming no devices are currently in use the number of devices required, based on actors involved in all processes is 58. The cost to supply 58 devices at $876 over a two

year period is $50,808.

Some Actors may be performing tasks across organization boundaries defined in the earlier diagram and the number of devices required may be revised. Detail of devices

supplied is as follows:

Performed by Whom Code Process

Housing Administrator M3.3 Record company housing program

HR Manager M1.4 Administer employee benefits program

HR Manager M3.8 Administer employee stock purchase program

HR Manager M1.3b Administer employee termination

HR Person M1.2 Manage position details - create a position

HR Person M1.3b Administer employee termination

HR Person M1.3c Manage person details - position transfer

HR Person M2.3 Administer employee disciplinary action

HR Person M2.3a Manage person performance

HR Person M2.4 Manage employee career plans

HR Person M2.6 Manage competency requirement

HR Person M2.8 Manage workforce plan

HR Person M3.1 Administer premises security

HR Person M3.11 Administer occupation health & safety




HR Person M3.14 Record employee family & dependent details

HR Person M3.2 Administer employee award & recognition program

HR Person M3.7 Administer employee uniform allocation

HR Person M3.8 Administer employee stock purchase program

HR Person M3.9 Administer employee travel entitlement

Locker Administrator M3.6 Administer employee locker allocation

Management M2.9 Manage workforce information

Manager M1.1 Manage organization details

Manager M1.3b Administer employee termination

Manager M2.1 Manage recruitment & selection

Manager M2.2 Manage company total compensation

Manager M2.3 Administer employee disciplinary action

Manager M2.3a Manage person performance

Manager M2.4 Manage employee career plans

Manager M2.5 Manage company succession plan

Manager M2.6 Manage competency requirement

Manager M3.1 Administer premises security

Manager M3.10 Manage international assignments

Manager M3.11 Administer occupation health & safety

Manager M3.12 Administer leave entitlements

Manager M3.2 Administer employee award & recognition program

Manager M3.3 Record company housing program

Medical Management M3.4 Administer company medical program

Medical Person M3.4 Administer company medical program

OHS Manager M3.11 Administer occupation health & safety

Payroll Person M1.4 Administer employee benefits program

Payroll Person M1.5 Administer payroll

Payroll Person M2.10 Administer employee time & attendance




Payroll Person M2.2 Manage company total compensation

Property Management M3.13 Manage location details

Recruitment Person M1.3a Administer employee life-cycle - new hire

Recruitment Person M2.1 Manage recruitment & selection

Supervisor M1.3c Manage person details - position transfer

Supervisor M3.2 Administer employee award & recognition program

Supervisor / Manager M1.2a Manage position details - evaluate a position

Supervisor / Manager M1.3 Manage employee life-cycle - change details

Supervisor / Manager M2.10 Administer employee time & attendance

Supervisor / Manager M2.7 Administer learning / development

Supervisor / Manager M2.8 Manage workforce plan

Supervisor / Manager M3.5 Administer company transport

Supervisor / Manager M3.9 Administer employee travel entitlement

Training Administrator M2.7 Administer learning / development

Transport Manager M3.5 Administer company transport

Uniform Administrator M3.7 Administer employee uniform allocation



Schedule of Savings

Code Process Code Task Performed by Whom Volume

Time (Minutes)

Av Hourly Cost

Cost Per Unit

Total Cost (Current)

Time Saved (Minutes)

Saving per Unit Total Saving

M1.1 Manage organization details

M1.1.1 Confirm organization hierarchy

Manager 10 30 $60.00 $30.00 $300.00 10 $10.00 $100.00

M1.1.2 Review company statistics by org. accountability

Manager 15 60 $60.00 $60.00 $900.00 12 $12.00 $180.00

$1,200.00 $280.00

M1.2 Manage position details - create a position

M1.2.1 Produce reports HR Person 52 40 $40.00 $26.67 $1,386.67 10 $6.67 $346.67

$1,386.67 $346.67

M1.2a Manage position details - evaluate a position

M1.2a.1 Requests evaluation or job measurement

Supervisor / Manager

30 40 $50.00 $33.33 $1,000.00 30 $25.00 $750.00

M1.2a.2 Decides if employee’s pay changes


30 10 $50.00 $8.33 $250.00 5 $4.17 $125.00

$1,250.00 $875.00

M1.3 Manage employee life-cycle - change details

M1.3.1 Previews current person information


15 30 $50.00 $25.00 $375.00 10 $8.33 $125.00

M1.3.2 Views historical information


10 15 $50.00 $12.50 $125.00 10 $8.33 $83.33

$500.00 $208.33

M1.3a Administer employee life-cycle - new hire

M1.3a.1 Agrees start date and arranges induction

Recruitment Person

100 40 $40.00 $26.67 $2,666.67 10 $6.67 $666.67




Time (Minutes)

Av Hourly Cost

Cost Per Unit




M1.3a.2 Signs contract Contractor 100 20 $50.00 $16.67 $1,666.67 10 $8.33 $833.33

$4,333.33 $1,500.00

M1.3b Administer employee termination

M1.3b.1 Records termination details

HR Person 15 40 $40.00 $26.67 $400.00 10 $6.67 $100.00

M1.3b.2 Records clearance details

Manager 15 90 $60.00 $90.00 $1,350.00 70 $70.00 $1,050.00

Monitors terminations pending

HR Manager 15 20 $60.00 $20.00 $300.00 15 $15.00 $225.00

$2,050.00 $1,375.00

M1.3c Manage person details - position transfer

M1.3c.1 Request a transfer Employee 200 20 $40.00 $13.33 $2,666.67 15 $10.00 $2,000.00

M1.3c.2 Agrees to transfer & recommends timing

Supervisor 200 15 $45.00 $11.25 $2,250.00 10 $7.50 $1,500.00

M1.3c.3 Record transfer in database

HR Person 200 30 $40.00 $20.00 $4,000.00 15 $10.00 $2,000.00

$8,916.67 $5,500.00

M1.4 Administer employee benefits program

M1.4.1 Enrol employees in benefits program

HR Manager 500 30 $60.00 $30.00 $15,000.00 5 $5.00 $2,500.00

M1.4.2 Produce benefits reports

Payroll Person

52 30 $40.00 $20.00 $1,040.00 20 $13.33 $693.33

M1.4.3 Monitor employee's eligibility

Payroll Person

200 30 $40.00 $20.00 $4,000.00 15 $10.00 $2,000.00

$20,040.00 $5,193.33

M1.5 Administer payroll

M1.5.1 Submits time for payment

Employee 26 40 $40.00 $26.67 $693.33 30 $20.00 $520.00

M1.5.2 Records payment details

Payroll Person

26 40 $40.00 $26.67 $693.33 30 $20.00 $520.00




Time (Minutes)

Av Hourly Cost

Cost Per Unit




$1,386.67 $1,040.00

M2.1 Manage recruitment & selection

M2.1.1 Identifies suitable applicant for interview

Manager 300 30 $60.00 $30.00 $9,000.00 25 $25.00 $7,500.00

M2.1.2 Views applicant status Manager 250 40 $60.00 $40.00 $10,000.00 30 $30.00 $7,500.00

M2.1.3 Views vacancy status Manager 250 30 $40.00 $20.00 $5,000.00 15 $10.00 $2,500.00

M2.1.4 Enters applicant details Recruitment Person

300 30 $40.00 $20.00 $6,000.00 10 $6.67 $2,000.00

M2.1.5 Records recruitment status

Recruitment Person

300 40 $40.00 $26.67 $8,000.00 30 $20.00 $6,000.00

M2.1.6 Records recruitment progress and results

Recruitment Person

300 60 $40.00 $40.00 $12,000.00 45 $30.00 $9,000.00

$50,000.00 $34,500.00

M2.2 Manage company total compensation

M2.2.1 Assign person to pay scale

Payroll Person

180 15 $40.00 $10.00 $1,800.00 5 $3.33 $600.00

M2.2.2 Produce compensation reports

Payroll Person

52 60 $40.00 $40.00 $2,080.00 45 $30.00 $1,560.00

M2.2.3 Monitor payments and policy effect

Manager 52 40 $60.00 $40.00 $2,080.00 25 $25.00 $1,300.00

$5,960.00 $3,460.00

M2.3 Administer employee disciplinary action

M2.3.1 Records disciplinary action

HR Person 20 40 $40.00 $26.67 $533.33 30 $20.00 $400.00

M2.3.2 Reviews behaviour and decides next step

Manager 20 20 $60.00 $20.00 $400.00 15 $15.00 $300.00

$933.33 $700.00

M2.3a Manage person performance

M2.3a.1 Receives feedback and makes comments (performance)

Employee 1000 45 $40.00 $30.00 $30,000.00 30 $20.00 $20,000.00




Time (Minutes)

Av Hourly Cost

Cost Per Unit




M2.3a.2 Monitors performance and follow-up action

Manager 1000 30 $60.00 $30.00 $30,000.00 25 $25.00 $25,000.00

M2.3a.3 Records dates of future reviews

HR Person 1000 10 $40.00 $6.67 $6,666.67 8 $5.33 $5,333.33

M2.3a.4 Records performance results

HR Person 1000 40 $40.00 $26.67 $26,666.67 30 $20.00 $20,000.00

$93,333.33 $70,333.33

M2.4 Manage employee career plans

M2.4.1 Input skills to identify career opportunities

HR Person 500 70 $40.00 $46.67 $23,333.33 50 $33.33 $16,666.67

M2.4.2 Perform “what-if” analysis based on skills

Manager 200 90 $60.00 $90.00 $18,000.00 80 $80.00 $16,000.00

M2.4.3 Produce career path reports

HR Person 200 40 $40.00 $26.67 $5,333.33 30 $20.00 $4,000.00

M2.4.4 Review reports and take action

Manager 200 30 $60.00 $30.00 $6,000.00 25 $25.00 $5,000.00

$52,666.67 $41,666.67

M2.5 Manage company succession plan

M2.5.1 Identify candidates for key positions

Manager 300 60 $60.00 $60.00 $18,000.00 50 $50.00 $15,000.00

M2.5.2 Advise HR of plan Manager 300 30 $60.00 $30.00 $9,000.00 25 $25.00 $7,500.00

M2.5.3 Monitor succession plan

Manager 300 20 $60.00 $20.00 $6,000.00 15 $15.00 $4,500.00

$33,000.00 $27,000.00

M2.6 Manage competency requirement

M2.6.1 Provides details of skills and education

Employee 500 20 $40.00 $13.33 $6,666.67 15 $10.00 $5,000.00

M2.6.2 Records skills and qualifications

HR Person 500 30 $40.00 $20.00 $10,000.00 20 $13.33 $6,666.67

M2.6.3 Reviews HR development needs

Manager 500 60 $60.00 $60.00 $30,000.00 50 $50.00 $25,000.00

$46,666.67 $36,666.67




Time (Minutes)

Av Hourly Cost

Cost Per Unit




M2.7 Administer learning / development

M2.7.1 Employee requests training

Employee 150 30 $40.00 $20.00 $3,000.00 25 $16.67 $2,500.00

M2.7.2 Nominates employees for training


300 30 $50.00 $25.00 $7,500.00 25 $20.83 $6,250.00

M2.7.3 Confirms employee availability


300 25 $50.00 $20.83 $6,250.00 20 $16.67 $5,000.00

M2.7.4 Enrols employee on course

Training Admin Person

450 30 $40.00 $20.00 $9,000.00 25 $16.67 $7,500.00

M2.7.5 Assigns trainer to course

Training Administrator

100 30 $50.00 $25.00 $2,500.00 15 $12.50 $1,250.00

M2.7.6 Records training outcomes


450 60 $50.00 $50.00 $22,500.00 50 $41.67 $18,750.00

M2.7.7 Identifies training need Training Administrator

400 30 $50.00 $25.00 $10,000.00 20 $16.67 $6,666.67

M2.7.8 Reviews training nominations


450 40 $50.00 $33.33 $15,000.00 25 $20.83 $9,375.00

$75,750.00 $57,291.67

M2.8 Manage workforce plan

M2.8.1 Produce workforce plan reports

HR Person 1500 40 $40.00 $26.67 $40,000.00 30 $20.00 $30,000.00

M2.8.2 Review workforce plans Supervisor / Manager

1500 30 $50.00 $25.00 $37,500.00 25 $20.83 $31,250.00

$77,500.00 $61,250.00

M2.9 Manage workforce information

M2.9.1 Analyse and monitor headcount

Management 12 60 $60.00 $60.00 $720.00 50 $50.00 $600.00




Time (Minutes)

Av Hourly Cost

Cost Per Unit




$720.00 $600.00

M2.10 Administer employee time & attendance

M2.10.1 Assigns a person to a roster

Payroll Person

400 30 $40.00 $20.00 $8,000.00 20 $13.33 $5,333.33

M2.10.2 Records time worked Employee 15600 25 $40.00 $16.67 $260,000.00 20 $13.33 $208,000.00

M2.10.3 Confirms times to be paid


15600 30 $50.00 $25.00 $390,000.00 15 $12.50 $195,000.00

M2.10.4 Checks time paid Supervisor / Manager

15600 20 $50.00 $16.67 $260,000.00 10 $8.33 $130,000.00

$918,000.00 $538,333.33

M3.1 Administer premises security

M3.1.1 Requests access to premises

Employee 500 40 $40.00 $26.67 $13,333.33 30 $20.00 $10,000.00

M3.1.2 Approves access & identifies areas

Manager 500 20 $60.00 $20.00 $10,000.00 10 $10.00 $5,000.00

M3.1.3 Advises Security Manager 200 30 $60.00 $30.00 $6,000.00 25 $25.00 $5,000.00

M3.1.3 Produces access reports

HR Person 52 20 $40.00 $13.33 $693.33 15 $10.00 $520.00

$30,026.67 $20,520.00

M3.2 Administer employee award & recognition program

M3.2.1 Recommends employee for award

Supervisor 100 30 $45.00 $22.50 $2,250.00 25 $18.75 $1,875.00

M3.2.2 Approves award Manager 100 20 $60.00 $20.00 $2,000.00 15 $15.00 $1,500.00

M3.2.3 Produces recognition award reports

HR Person 12 30 $40.00 $20.00 $240.00 15 $10.00 $120.00

$4,490.00 $3,495.00

M3.3 Record company housing program

M3.3.1 Advises type of accommodation needed

Manager 100 40 $60.00 $40.00 $4,000.00 25 $25.00 $2,500.00




Time (Minutes)

Av Hourly Cost

Cost Per Unit




M3.3.2 Allocates accommodation

Housing Administrator

100 25 $45.00 $18.75 $1,875.00 20 $15.00 $1,500.00

M3.3.3 Tracks housing status Housing Administrator

52 30 $45.00 $22.50 $1,170.00 25 $18.75 $975.00

$7,045.00 $4,975.00

M3.4 Administer company medical program

M3.4.1 Records medical treatment

Medical Person

200 30 $40.00 $20.00 $4,000.00 25 $16.67 $3,333.33

M3.4.2 Reviews frequency and nature of incidents

Medical Management

52 30 $65.00 $32.50 $1,690.00 25 $27.08 $1,408.33

M3.4.3 Produces periodic medical reports

Medical Person

52 40 $40.00 $26.67 $1,386.67 35 $23.33 $1,213.33

$7,076.67 $5,955.00

M3.5 Administer company transport

M3.5.1 Requests transport pick-up

Employee 300 40 $40.00 $26.67 $8,000.00 35 $23.33 $7,000.00

M3.5.2 Approves transport request


300 30 $50.00 $25.00 $7,500.00 25 $20.83 $6,250.00

M3.5.3 Monitors transport use Transport Manager

52 40 $45.00 $30.00 $1,560.00 35 $26.25 $1,365.00

$17,060.00 $14,615.00

M3.6 Administer employee locker allocation

M3.6.1 Requests a locker Employee 300 30 $40.00 $20.00 $6,000.00 25 $16.67 $5,000.00

M3.6.2 Checks if locker available

Locker Administrator

300 20 $40.00 $13.33 $4,000.00 15 $10.00 $3,000.00

M3.6.3 Receives locker details Locker Administrator

300 30 $40.00 $20.00 $6,000.00 25 $16.67 $5,000.00




Time (Minutes)

Av Hourly Cost

Cost Per Unit




$16,000.00 $13,000.00

M3.7 Administer employee uniform allocation

M3.7.1 Employee requests uniform

Employee 300 30 $40.00 $20.00 $6,000.00 25 $16.67 $5,000.00

M3.7.2 Records uniform issue HR Person 300 30 $40.00 $20.00 $6,000.00 25 $16.67 $5,000.00

M3.7.3 Monitors uniform stock levels

Uniform Administrator

52 40 $45.00 $30.00 $1,560.00 35 $26.25 $1,365.00

M3.7.4 Records return of uniform

HR Person 180 30 $40.00 $20.00 $3,600.00 25 $16.67 $3,000.00

$17,160.00 $14,365.00

M3.8 Administer employee stock purchase program

M3.8.1 Employee requests stock

Employee 600 40 $40.00 $26.67 $16,000.00 35 $23.33 $14,000.00

M3.8.2 Determines eligibility and amount

HR Manager 600 30 $60.00 $30.00 $18,000.00 25 $25.00 $15,000.00

M3.8.3 Communicates purchase rules to employees

HR Manager 600 30 $60.00 $30.00 $18,000.00 20 $20.00 $12,000.00

M3.8.4 Purchases company stock

Employee 600 40 $40.00 $26.67 $16,000.00 30 $20.00 $12,000.00

M3.8.5 Records amount purchased

HR Person 600 40 $40.00 $26.67 $16,000.00 20 $13.33 $8,000.00

$84,000.00 $61,000.00

M3.9 Administer employee travel entitlement

M3.9.1 Views travel entitlement

Employee 150 30 $40.00 $20.00 $3,000.00 20 $13.33 $2,000.00

M3.9.2 Provides travel details and expenses

Employee 150 40 $40.00 $26.67 $4,000.00 35 $23.33 $3,500.00

M3.9.3 Approves travel details Supervisor / Manager

150 30 $50.00 $25.00 $3,750.00 20 $16.67 $2,500.00

M3.9.4 Records travel details HR Person 150 40 $40.00 $26.67 $4,000.00 25 $16.67 $2,500.00

$14,750.00 $10,500.00




Time (Minutes)

Av Hourly Cost

Cost Per Unit




M3.10 Manage international assignments

M3.10.1 Monitors posting progress and return

Manager 40 40 $60.00 $40.00 $1,600.00 20 $20.00 $800.00

$1,600.00 $800.00

M3.11 Administer occupation health & safety

M3.11.1 Complete injury forms Employee 100 60 $40.00 $40.00 $4,000.00 45 $30.00 $3,000.00

M3.11.2 Monitor safety incidents & status

OHS Manager 52 30 $45.00 $22.50 $1,170.00 20 $15.00 $780.00

M3.11.3 Record details HR Person 100 40 $40.00 $26.67 $2,666.67 25 $16.67 $1,666.67

M3.11.4 Monitor OHS incidents & status

Manager 52 40 $60.00 $40.00 $2,080.00 20 $20.00 $1,040.00

$9,916.67 $6,486.67

M3.12 Administer leave entitlements

M3.12.1 Requests leave Employee 1000 40 $40.00 $26.67 $26,666.67 30 $20.00 $20,000.00

M3.12.2 Approves leave request Manager 1000 30 $60.00 $30.00 $30,000.00 25 $25.00 $25,000.00

M3.12.3 Monitors leave taken and balances

Manager 300 40 $60.00 $40.00 $12,000.00 35 $35.00 $10,500.00

M3.12.4 Requests a leave balance

Manager 1000 40 $60.00 $40.00 $40,000.00 25 $25.00 $25,000.00

$108,666.67 $80,500.00

M3.13 Manage location details

M3.13.1 Advises HR building details

Property Management

20 30 $45.00 $22.50 $450.00 25 $18.75 $375.00

$450.00 $375.00

M3.14 Record employee family & dependent details

M3.14.1 Records family details HR Person 400 30 $40.00 $20.00 $8,000.00 25 $16.67 $6,666.67




Time (Minutes)

Av Hourly Cost

Cost Per Unit




M3.14.2 Produces family detail reports

HR Person 52 40 $40.00 $26.67 $1,386.67 35 $23.33 $1,213.33

$9,386.67 $7,880.00

Total cost and savings for one year $1,723,221.67 $1,132,586.67



Process Flows and Improvement Ideas

The following diagrams, schedule of potential savings and suggested ideas for process improvement are intended to help clients prepare a business case for their

organizations.

The nature of improvement through the use of mobile devices is a generalised approach to process improvement and may not be relevant to all organizations.

Please note that the following section is not intended to represent best practice. Every company is different and perform processes in ways that suit their environment and

workforce culture.



M1.1 Manage organization details

Nature of Improvements Through Mobile Usage Company management would access organization information from their mobile device to check the correctness of the reporting structure set up by the HCM system administrator and view performance statistics for their own organization unit where ever they are. Information would always be available at the managers “figure tips”.

Code Task Performed by

Whom Volume Time

(Minutes) Av Hourly Cost ($US) Cost Per Unit




M1.1.1 Confirm organization hierarchy

Manager 10 30 $60.00 $30.00 $300.00 10 $10.00 $100.00

M1.1.2 Review company statistics by org. accountability

Manager 15 60 $60.00 $60.00 $900.00 12 $12.00 $180.00

$1,200.00 $280.00



M1.2 Manage position details - create a position

Nature of Improvements Through Mobile Usage The HR person would be able to access and amend information about any position in the organization that was being discussed. For example the attributes of a position that included skills required or a list of successors. The mobile device would eliminate the need to produce a hard copy report and then make notes to change the attributes later. Information can be changed on the spot and if scenarios involving what-if decisions were being conducted then that process could continue with the latest information.


Whom Volume Time





M1.2.1 Produce reports HR Person 52 40 $40.00 $26.67 $1,386.67 10 $6.67 $346.67

$1,386.67 $346.67



M1.2a Manage position details - evaluate a position

Nature of Improvements Through Mobile Usage A manager or supervisor reviews positions in their area of responsibility. They decide that a position has changed due to increased accountability, problem solving demands or knowledge required to perform the role described by a position description. The manager requests the position to be evaluated and sends an email to the Compensation (or Remuneration) unit. The position is evaluated and results are made available to the manager online. The manager reviews the results and any comments and then decides if the incumbent employee is entitled to a salary increase. Without a mobile device the manager would rely on hard copy reports and wait for confidential correspondence to arrive before making a decision. The mobile advice enables the decision to be communicated online and the process to increase the person’s salary to begin.


Whom Volume Time





M1.2a.1 Requests evaluation or job measurement


30 40 $50.00 $33.33 $1,000.00 30 $25.00 $750.00

M1.2a.2 Decides if employee’s pay changes


30 10 $50.00 $8.33 $250.00 5 $4.17 $125.00

$1,250.00 $875.00



M1.3 Manage employee life-cycle - change details

Nature of Improvements Through Mobile Usage The mobile device enables the manager to review any personal information changes almost immediately the change is updated in the HCM system. If there is an entitlement change flowing on from the update then the manager can advise the Compensation area immediately. If the change necessitates a benefit ceasing – for example a car allowance is to cease due to a change in address – then the manager can advise the change to avoid overpayment.


Whom Volume Time





M1.3.1 Previews current person information


15 30 $50.00 $25.00 $375.00 10 $8.33 $125.00

M1.3.2 Views historical information


10 15 $50.00 $12.50 $125.00 10 $8.33 $83.33

$500.00 $208.33



M1.3a Administer employee life-cycle - new hire

Nature of Improvements Through Mobile Usage A person has probably been recruited by a person using a mobile device and may have submitted their application using a mobile device. Once a person is made a job offer the agreed started start date can immediately entered into the system to begin the on-boarding process. The agreement of the start date may be made whilst the recruiter is travelling or even at a coffee shop. The mobile device enables immediate notification to all parties. If the job offer is made to a person and a contract is forwarded for signature that part of the process will probably be done by a mobile device that the recruiter has. The HR person, once aware of the start date, can begin the induction and on-boarding process immediately via the mobile device. For example, if access to the company premises needs to be set up or log in access to the company’s system network needs to be arranged, then that can begin without waiting for the HR person to return to their office.


Whom Volume Time





M1.3a.1 Agrees start date and arranges induction

Recruitment Person

100 40 $40.00 $26.67 $2,666.67 10 $6.67 $666.67

M1.3a.2 Signs contract Contractor 100 20 $50.00 $16.67 $1,666.67 10 $8.33 $833.33

$4,333.33 $1,500.00



M1.3b Administer employee termination

Nature of Improvements Through Mobile Usage If a person resigns from the organization the HR person can enter the resignation immediately in the HCM system and the necessary alerts sent out. If the replacement process is critical or security access needs to be closed down then the process can begin as soon as the termination is advised. In the case of dismissal the timing of the system notification is even more critical to begin the exiting process. There will be areas of the company that may need to take immediate action, such as the Payroll unit, and the availability of a mobile device avoids any delays.

Code Task Performed by Whom Volume

Time (Minutes)

Av Hourly Cost ($US) Cost Per Unit




M1.3b.1 Records termination details

HR Person 15 40 $40.00 $26.67 $400.00 10 $6.67 $100.00

M1.3b.2 Records clearance details Manager 15 90 $60.00 $90.00 $1,350.00 70 $70.00 $1,050.00

Monitors terminations pending

HR Manager 15 20 $60.00 $20.00 $300.00 15 $15.00 $225.00

$2,050.00 $1,375.00



M1.3c Manage person details - position transfer

Nature of Improvements Through Mobile Usage If an employee requests a transfer, and it is done in the presence of an HR person, then the notification process can be performed via the mobile device to gain agreement from the manager agreeing release the employee and the manager receiving the employee into their area. Suitable dates can be agreed and the database updated to reflect the transfer. The exchange of emails or employee transfer request forms can be a slow and damaging process if communication is dependent on manager availability. Mobile devices can ensure managers are always aware of critical workflow action items and required approvals.


Whom Volume Time





M1.3c.1 Request a transfer Employee 200 20 $40.00 $13.33 $2,666.67 15 $10.00 $2,000.00

M1.3c.2 Agrees to transfer & recommends timing

Supervisor 200 15 $45.00 $11.25 $2,250.00 10 $7.50 $1,500.00

M1.3c.3 Record transfer in database

HR Person 200 30 $40.00 $20.00 $4,000.00 15 $10.00 $2,000.00

$8,916.67 $5,500.00



M1.4 Administer employee benefits program

Nature of Improvements Through Mobile Usage The HR Manager monitors alerts sent to his/her mobile device to advise a person has had a change to their remuneration, service longevity, or personal circumstances that may alter their benefit entitlement. The HR manager monitors the changes, refers to the person’s personal records and makes a judgement and approves, if necessary, the revised entitlement. The Payroll Person accesses their mobile device to make any changes to the person’s payroll record before the next payroll run. The mobile device ensures the availability of the Payroll Person to make late changes to meet payroll deadlines and provides access to payroll reports. For example, if there is an interruption to a payroll run or an excess salary warning the Payroll Person can be available 24X7.


Whom Volume Time





M1.4.1 Enrol employees in benefits program

HR Manager 500 30 $60.00 $30.00 $15,000.00 5 $5.00 $2,500.00

M1.4.2 Produce benefits reports Payroll Person

52 30 $40.00 $20.00 $1,040.00 20 $13.33 $693.33

M1.4.3 Monitor employee's eligibility

Payroll Person

200 30 $40.00 $20.00 $4,000.00 15 $10.00 $2,000.00

$20,040.00 $5,193.33



M1.5 Administer payroll

Nature of Improvements Through Mobile Usage If an employee’s supervisor, the employee themself, or the local Payroll Person has a mobile device the employee’s timesheet information can be submitted using the device. This is particularly import for remote sites. Even if the time worked information is not entered direct by the employee and a form is used to collect details at remote sites the information on the form can be entered by the Payroll Person before returning to office. Timely payment of standard and overtime entitlements is often a requirement of blue collar workers’ conditions of employment.


Whom Volume Time





M1.5.1 Submits time for payment Employee 26 40 $40.00 $26.67 $693.33 30 $20.00 $520.00

M1.5.2 Records payment details Payroll Person

26 40 $40.00 $26.67 $693.33 30 $20.00 $520.00

$1,386.67 $1,040.00



M2.1 Manage recruitment & selection

Nature of Improvements Through Mobile Usage The recruitment application is the real front-line mobile computing HR application. That is where a company is most visible with its interaction with the outside world. It is the first impression a prospective employee gets when applying for a position. In many cases the applicant may be a mobile device user and will form an opinion of the company from their interview experience and initial contact. Management is able to view applicants and track recruitment progress. Recruitment professionals are able to update interview notes and create vacancies real-time without waiting until they return to the office and risk updates never being done. The downside of the recruitment process in the past has been the absence of detailed notes on interviews and the non-availability of sufficient information to defend discrimination claims resulting from interviews. Also the ability to retain applicant information for later reference if another vacancy arises.


Whom Volume Time





M2.1.1 Identifies suitable applicant for interview

Manager 300 30 $60.00 $30.00 $9,000.00 25 $25.00 $7,500.00

M2.1.2 Views applicant status Manager 250 40 $60.00 $40.00 $10,000.00 30 $30.00 $7,500.00

M2.1.3 Views vacancy status Manager 250 30 $40.00 $20.00 $5,000.00 15 $10.00 $2,500.00

M2.1.4 Enters applicant details Recruitment Person

300 30 $40.00 $20.00 $6,000.00 10 $6.67 $2,000.00

M2.1.5 Records recruitment status

Recruitment Person

300 40 $40.00 $26.67 $8,000.00 30 $20.00 $6,000.00

M2.1.6 Records recruitment progress and results

Recruitment Person

300 60 $40.00 $40.00 $12,000.00 45 $30.00 $9,000.00

$50,000.00 $34,500.00



M2.2 Manage company total compensation

Nature of Improvements Through Mobile Usage The main area for improvement is the ability of management to have immediate access to compensation information for staff in their area and for senior management to be able to monitor the effects of compensation decisions. For example, the turnover rates and loss of high performing staff due to compensation policy decisions. Availability of information and the ability to make corrective decisions immediately rather than wait for periodic reports and make decisions after the negative effects have been incurred.


Whom Volume Time





M2.2.1 Assign person to pay scale Payroll Person

180 15 $40.00 $10.00 $1,800.00 5 $3.33 $600.00

M2.2.2 Produce compensation reports

Payroll Person

52 60 $40.00 $40.00 $2,080.00 45 $30.00 $1,560.00

M2.2.3 Monitor payments and policy effect

Manager 52 40 $60.00 $40.00 $2,080.00 25 $25.00 $1,300.00

$5,960.00 $3,460.00



M2.3 Administer employee disciplinary action

Nature of Improvements Through Mobile Usage The principal benefit is the reduction of double handling of notes at a discipline interview. The HR person accompanying a manager at a disciplinary interview can make notes on the spot using their mobile device and enter details such as level of warning and follow up action, such as review in 3 months. Managers can have access to disciplinary reports to monitor disciplinary warning outcomes, such as improved performance result.


Whom Volume Time





M2.3.1 Records disciplinary action HR Person 20 40 $40.00 $26.67 $533.33 30 $20.00 $400.00

M2.3.2 Reviews behaviour and decides next step

Manager 20 20 $60.00 $20.00 $400.00 15 $15.00 $300.00

$933.33 $700.00



M2.3 Manage person performance

Nature of Improvements Through Mobile Usage The mobile device enables managers or HR people to carry out performance reviews and input information real-time. One of the downsides of current performance reviews is the lack of follow up action. Mobile devices enable reviewers to enter career plans and training requirements on the spot and give employees immediate feedback. Higher levels of management are able to review and analyse workforce statistics resulting for performance reviews, such as number of high performers versus poor performers and correlate that bell curve against company financial performance. Management can also build succession plans based on performance results.


Time (Minutes)





M2.3a.1 Receives feedback and makes comments (performance)

Employee 1000 45 $40.00 $30.00 $30,000.00 30 $20.00 $20,000.00

M2.3a.2 Monitors performance and follow-up action

Manager 1000 30 $60.00 $30.00 $30,000.00 25 $25.00 $25,000.00

M2.3a.3 Records dates of future reviews

HR Person 1000 10 $40.00 $6.67 $6,666.67 8 $5.33 $5,333.33

M2.3a.4 Records performance results

HR Person 1000 40 $40.00 $26.67 $26,666.67 30 $20.00 $20,000.00

$93,333.33 $70,333.33



M2.4 Manage employee career plans

Nature of Improvements Through Mobile Usage If an HR unit is proactive and working with employees and line managers to identify career paths and promotional opportunities then mobile computing ensures the information is collected in conjunction with interviews and follow up action is enabled. HR people can work with employees to identify training courses, check the availability from course information and place them on the nomination list for manager approval and training unit acceptance.


Whom Volume Time





M2.4.1 Input skills to identify career opportunities

HR Person 500 70 $40.00 $46.67 $23,333.33 50 $33.33 $16,666.67

M2.4.2 Perform “what-if” analysis based on skills

Manager 200 90 $60.00 $90.00 $18,000.00 80 $80.00 $16,000.00

M2.4.3 Produce career path reports

HR Person 200 40 $40.00 $26.67 $5,333.33 30 $20.00 $4,000.00

M2.4.4 Review reports and take action

Manager 200 30 $60.00 $30.00 $6,000.00 25 $25.00 $5,000.00

$52,666.67 $41,666.67



M2.5 Manage company succession plan

Nature of Improvements Through Mobile Usage There have been many attempts by companies to build effective succession plans for every position in the company and to track employee readiness. There are very few success stories. The use mobile device helps overcome some of the difficulties related to the availability of information to make decisions. The most successful efforts by companies tend to build workable succession plans are based on a limited set of key positions. The successors are tracked to ensure they receive the right training and are exposed to the right job experience as they progress their careers and become suitable replacements for the key positions. Finger tip information also enables managers to identify road blocks to succession by non-performers holding positions that are on the career path for high performers.


Whom Volume Time





M2.5.1 Identify candidates for key positions

Manager 300 60 $60.00 $60.00 $18,000.00 50 $50.00 $15,000.00

M2.5.2 Advise HR of plan Manager 300 30 $60.00 $30.00 $9,000.00 25 $25.00 $7,500.00

M2.5.3 Monitor succession plan Manager 300 20 $60.00 $20.00 $6,000.00 15 $15.00 $4,500.00

$33,000.00 $27,000.00



M2.6 Manage competency requirement

Nature of Improvements Through Mobile Usage Employees may work with HR to self assess their skills and qualifications if a mobile device is available during the interview. Information relating to job requirements for certain skills and employee skills can be matched to identify training needs. Education and language skills can be verified and documentary evidence sighted during an interview and the HR database updated to avoid the flow of forms. Managers can have access to the latest information about their employee’s skills and the requirements of jobs in their area of responsibility.


Whom Volume Time





M2.6.1 Provides details of skills and education

Employee 500 20 $40.00 $13.33 $6,666.67 15 $10.00 $5,000.00

M2.6.2 Records skills and qualifications

HR Person 500 30 $40.00 $20.00 $10,000.00 20 $13.33 $6,666.67

M2.6.3 Reviews HR development needs

Manager 500 60 $60.00 $60.00 $30,000.00 50 $50.00 $25,000.00

$46,666.67 $36,666.67



M2.7 Administer learning / development

Nature of Improvements Through Mobile Usage Depending on the number of training courses conducted immediate notification is an essential requirement for effective workforce planning. If key staff is to be released for training and coverage is necessary then the information must be conveyed immediately via alerts to mobile devices rather than send forms or rely on email access. Trainers can enter results immediately following the completion of a training course rather than wait until they return to their office. Managers and training administrators can review training needs and establish training courses where necessary. Managers can review the status of nominations and receive confirmation immediately through the availability of a mobile device.


Whom Volume Time





M2.7.1 Employee requests training

Employee 150 30 $40.00 $20.00 $3,000.00 25 $16.67 $2,500.00

M2.7.2 Nominates employees for training


300 30 $50.00 $25.00 $7,500.00 25 $20.83 $6,250.00

M2.7.3 Confirms employee availability


300 25 $50.00 $20.83 $6,250.00 20 $16.67 $5,000.00

M2.7.4 Enrols employee on course


450 30 $40.00 $20.00 $9,000.00 25 $16.67 $7,500.00




Whom Volume Time





M2.7.5 Assigns trainer to course Training Administrator

100 30 $50.00 $25.00 $2,500.00 15 $12.50 $1,250.00

M2.7.6 Records training outcomes


450 60 $50.00 $50.00 $22,500.00 50 $41.67 $18,750.00

M2.7.7 Identifies training need Training Administrator

400 30 $50.00 $25.00 $10,000.00 20 $16.67 $6,666.67

M2.7.8 Reviews training nominations


450 40 $50.00 $33.33 $15,000.00 25 $20.83 $9,375.00

$75,750.00 $57,291.67



M2.8 Manage workforce plan

Nature of Improvements Through Mobile Usage The use of mobile devices to produce and review workforce plans with management is the best way for HR to be seen and acknowledged as a strategic partner. The role of a strategic partner is to participate in the decision process (not make decisions) and by providing the knowledge base to support decision making in a format that is portable and accessible is extremely important.


Whom Volume Time





M2.8.1 Produce workforce plan reports

HR Person 1500 40 $40.00 $26.67 $40,000.00 30 $20.00 $30,000.00

M2.8.2 Review workforce plans Supervisor / Manager

1500 30 $50.00 $25.00 $37,500.00 25 $20.83 $31,250.00

$77,500.00 $61,250.00



M2.9 Manage workforce information

Nature of Improvements Through Mobile Usage If labour costs are an important factor in total operating costs then absolute knowledge of current headcount is an important management control tool. The ability to provide an up-to-date and accurate headcount figure has plagued HR for decades and the ability to report one “version of the truth” from a central source delivered through a mobile device is an extremely important service that should be offered by HR.


Whom Volume Time





M2.9.1 Analyse and monitor headcount

Management 12 60 $60.00 $60.00 $720.00 50 $50.00 $600.00

$720.00 $600.00



M2.10 Administer employee time & attendance

Nature of Improvements Through Mobile Usage The ability to collect timekeeping information from employees and accurately prepare payroll information is a critical issue with most companies, especially blue collar industries. The availability of mobile devices is an important consideration. Supervisors can confirm the correctness of time worked and approve payment using their mobile devices. The old way of sending sheets to payroll and re-routing, or sending copies, to management levels can be replaced by a simple workflow operation on a mobile device.


Time (Minutes)





M2.10.1 Assigns a person to a roster

Payroll Person

400 30 $40.00 $20.00 $8,000.00 20 $13.33 $5,333.33

M2.10.2 Records time worked Employee 15600 25 $40.00 $16.67 $260,000.00 20 $13.33 $208,000.00

M2.10.3 Confirms times to be paid Supervisor / Manager

15600 30 $50.00 $25.00 $390,000.00 15 $12.50 $195,000.00

M2.10.4 Checks time paid Supervisor / Manager

15600 20 $50.00 $16.67 $260,000.00 10 $8.33 $130,000.00

$918,000.00 $538,333.33



M3.1 Administer premises security

Nature of Improvements Through Mobile Usage It is essential for management to know at any time what employees or contractors have access to restricted areas within the company. Requests for access may be made at any time and the ability to grant access from a mobile device is an important operational feature of any security system. The old way of producing reports and notifying changes does not work in an era of real-time networked information. If terminations require immediate access closure or new starters require immediate access enablement to areas associated with their role then it must be done real-time requiring the authoriser to have access to a mobile device.


Whom Volume Time





M3.1.1 Requests access to premises

Employee 500 40 $40.00 $26.67 $13,333.33 30 $20.00 $10,000.00

M3.1.2 Approves access & identifies areas

Manager 500 20 $60.00 $20.00 $10,000.00 10 $10.00 $5,000.00

M3.1.3 Advises Security Manager 200 30 $60.00 $30.00 $6,000.00 25 $25.00 $5,000.00

M3.1.3 Produces access reports HR Person 52 20 $40.00 $13.33 $693.33 15 $10.00 $520.00

$30,026.67 $20,520.00



M3.2 Administer employee award & recognition program

Nature of Improvements Through Mobile Usage The process of recommending an employee for an award and the approval the award can be greatly expedited by the various parties using a mobile device. The approval process may require access to previous award information and HR can play an important role in providing the information. It may be in consultation with a manager and access to a broader range of factors may be necessary. The mobile device is a very professional way of providing that advice and viewing other considerations.


Whom Volume Time





M3.2.1 Recommends employee for award

Supervisor 100 30 $45.00 $22.50 $2,250.00 25 $18.75 $1,875.00

M3.2.2 Approves award Manager 100 20 $60.00 $20.00 $2,000.00 15 $15.00 $1,500.00

M3.2.3 Produces recognition award reports

HR Person 12 30 $40.00 $20.00 $240.00 15 $10.00 $120.00

$4,490.00 $3,495.00



M3.3 Record company housing program

Nature of Improvements Through Mobile Usage If company housing is provided to employees it is most likely that the allocation of a house is dependent upon a suitable house becoming available or if dormitory accommodation is supplied the suitability of the employee (male, female, age, ethnicity, etc.) is a factor. Quite often the allocation process may be done outside of the office area and a mobile device is essential. For example, an HR person may be picking up an employee for the airport and arrangements made before they drop them at the temporary accommodation. The recording of housing status may be part of an on-boarding process or the recording of a house becoming available may be part of the exiting process.


Whom Volume Time





M3.3.1 Advises type of accommodation needed

Manager 100 40 $60.00 $40.00 $4,000.00 25 $25.00 $2,500.00

M3.3.2 Allocates accommodation Housing Administrator

100 25 $45.00 $18.75 $1,875.00 20 $15.00 $1,500.00

M3.3.3 Tracks housing status Housing Administrator

52 30 $45.00 $22.50 $1,170.00 25 $18.75 $975.00

$7,045.00 $4,975.00



M3.4 Administer company medical program

Nature of Improvements Through Mobile Usage The recording of medical information may be done in the company’s medical centre or more likely on site. The medical practitioner would benefit from a mobile device to record information on the spot. This is especially important in some areas where a contagious illness may be discovered or a hazardous work condition may exist. Medical management should have access to a mobile device to receive medical alerts where ever they are and at any time. Medical statistics and workforce analysis may also be important to management for trend recognition.


Whom Volume Time





M3.4.1 Records medical treatment

Medical Person

200 30 $40.00 $20.00 $4,000.00 25 $16.67 $3,333.33

M3.4.2 Reviews frequency and nature of incidents

Medical Management

52 30 $65.00 $32.50 $1,690.00 25 $27.08 $1,408.33

M3.4.3 Produces periodic medical reports

Medical Person

52 40 $40.00 $26.67 $1,386.67 35 $23.33 $1,213.33

$7,076.67 $5,955.00



M3.5 Administer company transport

Nature of Improvements Through Mobile Usage Where company transport it is operationally critical to have access to information real-time and at any location. In the case of the Transport Manager there is a need to understand vehicle movement and the delivery of the workforce on time to avoid disruptions to production. For example, if there are vehicle breakdowns or delays. Also, where transport is required for overtime drop-offs there is a need to have access to supervisor input of names and destinations of overtime workers.


Whom Volume Time





M3.5.1 Requests transport pick-up

Employee 300 40 $40.00 $26.67 $8,000.00 35 $23.33 $7,000.00

M3.5.2 Approves transport request


300 30 $50.00 $25.00 $7,500.00 25 $20.83 $6,250.00

M3.5.3 Monitors transport use Transport Manager

52 40 $45.00 $30.00 $1,560.00 35 $26.25 $1,365.00

$17,060.00 $14,615.00



M3.6 Administer employee locker allocation

Nature of Improvements Through Mobile Usage The allocation of locker process will most likely take place in the locker area or at the recruitment office as part of the on-boarding process and would benefit from the availability of a mobile device to access locker information. Where lockers are allocated to groups of new employees the availability of online information is important to avoid the allocation of the same locker to multiple employees. Once a locker is allocated it is recorded real-time into the HCM system using a mobile device. The allocation of a locker whilst in the presence of an employee is important to avoid the allocation of an unsuitable locker. For example, if an employee is not tall then a locker on the top row of a locker bank is not appropriate.


Whom Volume Time





M3.6.1 Requests a locker Employee 300 30 $40.00 $20.00 $6,000.00 25 $16.67 $5,000.00

M3.6.2 Checks if locker available Locker Administrator

300 20 $40.00 $13.33 $4,000.00 15 $10.00 $3,000.00

M3.6.3 Receives locker details Locker Administrator

300 30 $40.00 $20.00 $6,000.00 25 $16.67 $5,000.00

$16,000.00 $13,000.00



M3.7 Administer employee uniform allocation

Nature of Improvements Through Mobile Usage It is most likely that the issue of a uniform will be done in the uniform area and the recording of the issue should be made as soon as possible to enable alerts to be sent to the Uniform Administrator to re-order stock. The failure to have a uniform available if it is required for safety reasons may cause a disruption to operations and the recording and monitoring of stock levels should be a 24X7 function.


Whom Volume Time





M3.7.1 Employee requests uniform

Employee 300 30 $40.00 $20.00 $6,000.00 25 $16.67 $5,000.00

M3.7.2 Records uniform issue HR Person 300 30 $40.00 $20.00 $6,000.00 25 $16.67 $5,000.00

M3.7.3 Monitors uniform stock levels

Uniform Administrator

52 40 $45.00 $30.00 $1,560.00 35 $26.25 $1,365.00

M3.7.4 Records return of uniform HR Person 180 30 $40.00 $20.00 $3,600.00 25 $16.67 $3,000.00

$17,160.00 $14,365.00



M3.8 Administer employee stock purchase program

Nature of Improvements Through Mobile Usage If an employee is promoted and becomes eligible for stock purchase process should be recorded real-time. If stock options are available and taken up by an employee the status needs to be recorded and monitored. Where stock transactions are subject to market fluctuations and financial gain or loss the status of stock ownership needs to be closely monitored. Mobile devices make sure this is possible.


Whom Volume Time





M3.8.1 Employee requests stock Employee 600 40 $40.00 $26.67 $16,000.00 35 $23.33 $14,000.00

M3.8.2 Determines eligibility and amount

HR Manager 600 30 $60.00 $30.00 $18,000.00 25 $25.00 $15,000.00

M3.8.3 Communicates purchase rules to employees

HR Manager 600 30 $60.00 $30.00 $18,000.00 20 $20.00 $12,000.00

M3.8.4 Purchases company stock Employee 600 40 $40.00 $26.67 $16,000.00 30 $20.00 $12,000.00

M3.8.5 Records amount purchased

HR Person 600 40 $40.00 $26.67 $16,000.00 20 $13.33 $8,000.00

$84,000.00 $61,000.00



M3.9 Administer employee travel entitlement

Nature of Improvements Through Mobile Usage The travel process may be initiated with very short notice. It is important that employees know their entitlement so that appropriate bookings can be made and supervisors have access so that approval of travel plans can be done online. In order to approve travel details supervisors (or managers) may need access to an employee’s employment details (such as length of service, salary band, etc.). Where travel details change due to aircraft cancelation or flight delays and new approvals are required the supervisor needs to have access to a mobile device to complete the workflow.


Whom Volume Time





M3.9.1 Views travel entitlement Employee 150 30 $40.00 $20.00 $3,000.00 20 $13.33 $2,000.00

M3.9.2 Provides travel details and expenses

Employee 150 40 $40.00 $26.67 $4,000.00 35 $23.33 $3,500.00

M3.9.3 Approves travel details Supervisor / Manager

150 30 $50.00 $25.00 $3,750.00 20 $16.67 $2,500.00

M3.9.4 Records travel details HR Person 150 40 $40.00 $26.67 $4,000.00 25 $16.67 $2,500.00

$14,750.00 $10,500.00



M3.10 Manage international assignments

Nature of Improvements Through Mobile Usage There is a strong possibility that information relating to internationally posted staff may be needed whilst a manager is travelling. For that reason a mobile device with access to the HCM database is essential. The date an employee is due to return from a posting or the conditions associated with the posting should be available.


Whom Volume Time





M3.10.1 Monitors posting progress and return

Manager 40 40 $60.00 $40.00 $1,600.00 20 $20.00 $800.00

$1,600.00 $800.00



M3.11 Administer occupation health & safety

Nature of Improvements Through Mobile Usage Where an HR Person is required to collect information real-time to a workplace injury it is extremely important to enter details real-time and probably in the presence of the injured employee. Details should be entered as soon as possible after the injury occurs in case there is a hazardous condition that needs to be communicated to other employees or a substance that may be used by employees in other locations that could be dangerous. OHS Managers needs to monitor the nature and seriousness of injuries to take remedial action. Company Management needs to monitor to monitor safety incidents in case there is an environmental repercussion, such as an oil spill or chemical release.


Whom Volume Time





M3.11.1 Complete injury forms Employee 100 60 $40.00 $40.00 $4,000.00 45 $30.00 $3,000.00

M3.11.2 Monitor safety incidents & status

OHS Manager 52 30 $45.00 $22.50 $1,170.00 20 $15.00 $780.00

M3.11.3 Record details HR Person 100 40 $40.00 $26.67 $2,666.67 25 $16.67 $1,666.67

M3.11.4 Monitor OHS incidents & status

Manager 52 40 $60.00 $40.00 $2,080.00 20 $20.00 $1,040.00

$9,916.67 $6,486.67



M3.12 Administer leave entitlements

Nature of Improvements Through Mobile Usage The most common workflow process with the highest volume is usually the leave process. The request for leave, the approval of requests and the recording of leave information is critical to company operations. Knowledge of leave entitlements, balances and staff coverage during leave is critical operational information and should be done real-time and aided by a mobile device.


Whom Volume Time





M3.12.1 Requests leave Employee 1000 40 $40.00 $26.67 $26,666.67 30 $20.00 $20,000.00

M3.12.2 Approves leave request Manager 1000 30 $60.00 $30.00 $30,000.00 25 $25.00 $25,000.00

M3.12.3 Monitors leave taken and balances

Manager 300 40 $60.00 $40.00 $12,000.00 35 $35.00 $10,500.00

M3.12.4 Requests a leave balance Manager 1000 40 $60.00 $40.00 $40,000.00 25 $25.00 $25,000.00

$108,666.67 $80,500.00



M3.13 Manage location details

Nature of Improvements Through Mobile Usage The physical location of employees is an essential part of the company’s workforce information. Where a new building is introduced into the company’s infrastructure management needs to communicate details to HR so that the database can be updated and the records of employees moving locations updated. A mobile device enables management to communicate specific building information to HR. Perhaps a link to Google maps might assist visitors and employees to locate company buildings and receive instructions on how to get there.


Whom Volume Time





M3.13.1 Advises HR building details

Property Management

20 30 $45.00 $22.50 $450.00 25 $18.75 $375.00

$450.00 $375.00



M3.14 Record employee family & dependent details

Nature of Improvements Through Mobile Usage Where family details are important for benefits entitlement, international posting conditions, or government reporting (as is the case in some countries) HR should have the capability to update the information in the presence of the employee.


Whom Volume Time





M3.14.1

Records family details HR Person 400 30 $40.00 $20.00 $8,000.00 25 $16.67 $6,666.67

M3.14.2

Produces family detail reports

HR Person 52 40 $40.00 $26.67 $1,386.67 35 $23.33 $1,213.33

$9,386.67 $7,880.00

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