Customer Success

XXX Workbench

About the Team

Key Benefits

“Often, a whole lot of us have complaints about things that should be done in a better way.. A few of us, actually stand up & start doing something about it! This (XXX Workbench) is an one such example of a cross-functional team who took the initiative to make a difference to all of us..”

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Background

The team has taken the initiative to streamline administrative processes such as tracking completion and correctness of employee timesheet, generation of monthly invoice for the customer, monitoring recruitment and on-boarding of employees, monitor resource status, a single point to search for employee information, monitor personal development plans of employees and track trainings, etc.

Problem/ChallengeIt was seen that, on an average, X days of effort is spent in preparing the invoice and additional Y days of effort is spent to fix the mistakes made during the preparation of invoice. This rendered in the whole invoice preparation process as ineffective.

There were four challenges which XXX Workbench aims to overcome:

PMO activities are done manually which makes the very time-consuming and ineffective.

There was no central portal within XXX to connect with XXX employees.

Administrative efforts reduced by 30%.

Invoice quality has improved.

Saved management time with ready to use reports.

Holistic view of employee information.

Easy migration and customization.

XXX Workbench

Customer Success

“The team believes in learning on the job and delivering a high quality product within tight deadlines. The team has come a long way and matured over a period of 2 years into a very strong product development team.”

XXX Workbench

Employee Time Tracking

Employee Profile and

Search

Seating Mapper

Interface with other Systems

Management Information

Training Management

Employee On-boarding

Performance Management

Updates

Fun and Learn Activities

Invoicing

Recruitment Dashboard

No tool within the organization supports complete human resource management capabilities. Information about XXX employees was not readily available.

XXX Workbench as the Solution

Customer Success

– Birthday E-mails are now sent via XXX Workbench.– E-mail notifications are sent to employees for transactions as well as

reminders.– Organization hierarchy has been built into the system.– Employee ID based login and Access control.

Inspired by Six-Sigma process optimization methodologies, XXXX team set out to cater to all the challenges and bottlenecks faced by the PMO team, the Management and employees. Driving on change and innovation in process improvement, today XXX Workbench has been accepted by all XXX employees.

“This really helps in reducing the time spent toward timesheets and increases associates’ satisfaction.”

Today, XXX Workbench offers “off-the-shelf” features such as-

– Employee dashboard.– Employee Time Tracking and invoice generation.– Central employee information and seating-mapper.– Interfaced with HCM Tool, Employee Portal, Internal

Blog, Sharepoint, etc.– Management Information System provides ready to use

reports.– Training Management helps in scheduling trainings,

marking attendance, training feedback capture, etc.– Employee On-boarding process is now leaner with the

ability to capture level of experience through the system.– News and updates about XXX.– Recruitment Dashboard will help track status of

recruitment service orders.– Domain knowledge enhancement through Financial

Hangman.