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TRAINING GUIDE
Consumer Cellular “Not your typical cell phone company”
Top-rated, US-based customer service
No Contract, post-paid service
Affordable low rates targeting casual users
100% risk-free, satisfaction guarantee
Partnership with AARP
Same coverage as AT&T
Here are just some of the things that set us apart from everyone else:
Ranked “Highest in Customer Service among Non-Contract Wireless Providers” by J.D. Power.
Ranked #1 on Consumer Reports’ U.S. Cell Phone Service Provider.
Rated the #1 Wireless Carrier by PC Magazine.
Reported as having highest overall satisfaction of all mobile carriers by Nielsen Mobile Insights.
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SELLING CONSUMER CELLULAR
Plans That Fit Different Lifestyles
A change from the industry standard with a perfect combination of affordability and varied usage levels
Affordable access - voice plans start at $10 and text/data at only $2.50
The ability to change plans at any time means the customer is only paying for the service that they need
Family share plans for an additional $10 per line
Free In-Account Calling
Activating The Phone
1234-5678
All phones are preloaded with a SIM card.
The unique activation code is used to activate the phone when the customer signs up for service.
Customers can sign-up either by phone or web.
In-Home Activation Process
Retail box with customer service number and activation code
(on back)
Call our Customer Service phone number and hand the phone to the customer.
In-Store Activation Process
Customer’s can try the phone and service for up to 30 days / 300 minutes / 300 Messages / 300 MB of service and if they are not completely satisfied for whatever reason they owe nothing!
AARP members qualify for 45 days / 450 units of usage.
Customer Satisfaction Guarantee
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PRODUCT
Consumer Cellular 101 MSRP $29.99
Convenient and simple-to-learn features in a compact, lightweight flip phone that will fit comfortably in a pocket or purse. Customers will have everything they need for text messaging, plus access to basic internet browsing.
The Basic Flip
• External caller ID display
• 2 MP camera with digital zoom
• MP3 music player
• 2.4” internal display
• 128MB internal memory
• Supports up to 32GB microSD™
• Bluetooth wireless connectivity
• Hearing aid compatible: M4/T4
• Battery: Up to 4.5 hours talk time
Doro PhoneEasy 626 MSRP $49.99
Geared to the senior market, the Swedish-designed Doro 626 is a sturdy and simple-to-use 3G phone that’s as comfortable as it is functional. Customers can answer and end calls by just opening or closing the device. And, its large, raised backlit buttons offer speed-dialing and texting convenience, too.
Senior Friendly
• Bright, colorful main display screen
• External caller ID display
• Large, raised, easy-to-read buttons
• High volume levels and speakerphone
• 2 MP Camera
• Video recording capabilities
• Bluetooth wireless connectivity
• Hearing aid compatible: M4/T4
• Emergency Alert Button
• Battery: Up to 6 hours talk time
ZTE Avid 916 MSRP $79.99
Many customers just need an entry-level, multi-functional Android™ device, which makes the ZTE Avid 916 the perfect choice for them. Fast, dependable and sturdy with expandable memory and all the basic features you expect from a smartphone.
Smart and Practical
• Android™ 5.1 operating system
• 4G LTE capable
• 1.3GHz quad-core processor
• 5.5”, 1280 x 720 pixel display
• 8MP camera with dual flash
• 720p HD video capture and playback
• 8GB internal memory
• Supports up to 64GB microSD™
• Bluetooth® wireless connectivity
• Hearing aid compatible: M4/T3
• Battery: Up to 6 hours talk time
Samsung Galaxy J3 MSRP $99.99
Blending innovation and reliability, the Samsung Galaxy J3 continues the cellular giant’s long tradition of high performance cellular devices. With the latest OS and all the smartphone essentials, this smartphone provide impressive responsiveness and quick downloads.
Full Feature Performance
• Android™ 7.0 operating system
• 4G LTE capable
• 1.4GHz quad-core processor
• 5”, 1280 x 720 pixel display
• “Easy Mode” interface option
• 5MP camera with digital zoom (4x)
• 1080p HD video
• 16GB internal memory
• Bluetooth® wireless connectivity
• Supports up to 256GB microSD™
• Hearing aid compatible: M3/T3
All-In-One SIM Cards MSRP $9.99
All-In-One SIM Card
For customers who wish to use their existing phone with our #1 rated cell phone service, we offer the Consumer Cellular All-In-One SIM card.
Because Consumer Cellular runs on the AT&T nationwide network, any phone that was previously used with AT&T will also work with the Consumer Cellular All-In-One SIM card. In addition to AT&T phones, any unlocked GSM device should also be compatible. With the All-In-One SIM, we’ve taken the guessing out of it. Simply locate the existing SIM card in the member’s phone and pop-out the same size SIM from the All-In-One. There are three SIM card sizes; Standard, Micro, and Nano—all of which are contained within our All-In-One SIM card!
Customer will receive a $10 credit on their account upon activation of either SIM card!
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STORE SUPPORT
Store and Sales Associate Support
Providing support for our retail partners is a top priority. Dedicated retail support hot-line and email: Online Dealer Resource Center with training guides, device information,
past newsletters, and more.
How-to videos on Consumer Cellular’s Device Support page: www.ConsumerCellular.com/Support
Store Return Procedure Consumer Cellular will accept customer returns made within 45 days of purchase.
Stores should email or call Retail Support for the RMA #. Once we receive the unit we will
issue a credit to your Petra account.
Returns are mailed at store’s expense.
Direct Mail Service Dramatically increases awareness and traffic
Your store’s address printed on each mailing Sent to AARP members specifically in your area
Contact Information
Customer Service [email protected]
(888) 570-7652
Retail Support [email protected]
(866) 900-8925
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Thank You